SEPHORA MESSED UP THE PACKAGES

[erimay]

So I was so excited to get home from work because I saw that my package had finally been delivered. The box had MY NAME and MY ADDRESS but when I opened it, it wasn’t the items I ordered. INFACT, the receipt belongs to a different person. I get that it’s been hectic at Sephora but nowI’m upset because I doubt I’m getting my proper items. I bought my items during the VIB 20% off sale and the items are now sold out. I’m very disappointed...

[ZannaBT]

Hi @erimay,

My apologies for the delayed response. I am very sorry to hear you received the incorrect items. If you have not already been assisted with this, please send me a private message with your order number and I would be happy to look into this for you. Thanks!