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200,520 Posts
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Return question
I ordered a huda palette, it was delivered broken, Can I take it to a
store for a return?
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Create BI account failed
I have been a member at Sephora for over a year, am trying to register
for a BI account because it is my birthday in a week and I was going to
make an order then anyway. Every time I try to create my ...
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Re: Create BI account failed
Hi taylorhunsley, It sounds like you might have two accounts! I am
sending you a message to help.
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RE: moschino
Right now! I ordered everything I wanted on Friday! Hurry before they
sell out again! ❤️
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Re: moschino
Hi Catwomen, The collection is available while supplies last!
https://www.sephora.com/search/search.jsp?keyword=moschino&mode=all
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I received wrong free samples
I recently purchased an item from Sephora and they let me to select
three samples. I received the purchase item, but I with it wrong free
samples. Can I exchange them at the store or what else can I do? -Sonia
Pray
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RE: I received wrong free samples
Hey @Anonymous, for samples "substitutions will be made for out of stock
samples". Also, Sephora is unable to reship you your requested sample.
If you are interested in a certain sample, I'd recommend...
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Not able to purchase online!
So, my bank called me and said that my bank card was being used in
different states, as well as some suspicious online activity. Well, they
took just 1 of my MANY Sephora orders and refunded my accoun...
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Re: Not able to purchase online!
Hi @Chrysie, I am sending you a private message to help with this right
now. All my best, Megan
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Issue with order
Hello, I ordered the Atelier fragrance duo on Black Friday because the
description said it had a spray mechanism and leather caps. I was really
excited to reuse the atomizer for other fragrances. But ...
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Re: Issue with order
Hi @Nicky357, I apologize that the description was incorrect and you are
welcome to return the items for a refund. Please click here to print a
complimentary merchandise return label: sephora.com/retu...
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Compensatory products not received
I had a product erroneously missing from an order, and when I spoke with
customer service, they agreed to send me the product in question, in
addition to several sample products to make up for the tro...
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Re: Compensatory products not received
Hi @sychar, This sounds disappointing and I'm sorry to hear about your
experience. I will send you a PM in just a moment to help. All my best,
Megan
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I bought some product and the cashier asked me for info but no points where added to my account and it’s been over a week.
can the points still be added to my account or can I contact someone
about this?
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Re: I bought some product and the cashier asked me for info but no points where added to my account and it’s been over a week.
Hi @gsmith3, I would be happy to help you with you this! Please send me
a PM with the following information: Purchase subtotal Date of purchase
Store location where purchase was made (city and state i...
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Sephora’s Customer Service is disappointing
My packaged went missing last week and finally Sephora decides to email
me back regarding this matter. When I received this email all it said
was “we have processed a refund” they didn’t even give me ...
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Return Dyson Hair Dryer
I recently opened my Dtson hair dryer and regret spending so much on
it:( I did not use it can I still return it?? I have never returned
anything to sephora before. Can someone tell me if I can still ...
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Re: Return Dyson Hair Dryer
Hi @Anonymous, I apologize for the delay in our reply. We accept new or
gently used items for return and whether or not you have a receipt will
affect if you can receive a credit card refund. Please c...
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Overdue order
Answer your emails, or your phones You have the worst customer service
of any online stores. You leave a customer no choice but to post on
social media.
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Re: Overdue order
Hi @Layla2017, I apologize for the delay in our reply and for the delay
that seems to have affected your order. I can see that you have now been
assisted by a Customer Service Representative but if I ...
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Re: Cancel Order
Hi @Anonymous, I have now PM'd you about this and please PM me back if I
can help with anything else. 🙂 All my best, Megan
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ORDER STILL PENDING !!
I purchased a gift card online on November 27 and it still hasn’t
shipped yet... It just says pending. No new updates or anything. This is
really starting to piss me off. Worst service I’ve ever experienced.
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Re: ORDER STILL PENDING !!
Hi @Anonymous, I have now PM'd you about this and please PM me back if I
can help with anything else. 🙂 All my best, Megan
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Re: ORDER STILL PENDING !!
I literately just ordered A FREAKING GIFT CARD. If this doesn’t ship
after this weekend, I really want my order canceled !!
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Why hasn’t my gift card shipped yet ?
I purchased a gift card online on November 27 and it still hasn’t
shipped yet... This is starting to really piss me off. No new updates or
anything.
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Re: Why hasn’t my gift card shipped yet ?
Hi @Anonymous, I have now PM'd you about this and please PM me back if I
can help with anything else. 🙂 All my best, Megan
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Delete reviews
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Missing Insider Points.
I just attempted to make a purchase and added a 500 point reward to my
cart. I have the flash shipping option, I got an error saying I did not
belong to any shipping group. I closed out my browser and...
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Buying a gift card online
i bought a gift card online for $40 is there away that i can cancel the
card and get my money back? The person i ordered it for won’t be home
for a while and i (being a make up fanatic) will spend it and use it all
before i will Get it too her? HELP!
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Deleting Reviews.
I recently messed up on a review I did for Givency's Nor interdict
mascara. How can I change this?
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Re: Deleting Reviews.
Hi glitteredrunway, I can help you with this and will send you a private
message in just a moment. All my best, Megan
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Re: Deleting Reviews.
Hello Megan, I want to request deleting all of my four products reviews,
and looking forward to hearing from you soon! Best,Agnes
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