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200,654 Posts
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RE: What is a 2017 reward?
@SallyMac76 the 2017reward is the discount code. I assume you used the
$25 off promotion code - it’s just noting it on your receipt
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Help! How to link my VIB card to my online account!
How can I get my VIBROUGE card linked to my online account?! I also need
to delete the new online account I created because I thought I could add
if I created a new one. 😞Trying to take advantage of ...
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RE: Help! How to link my VIB card to my online account!
I'd recommend calling Sephora Customer Service at 1(877)SEPHORA for a
more immediate response @Anonymous
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Re: RE: Help! How to link my VIB card to my online account!
Hi @Anonymous, If you have not yet received assistance with this, please
send me a PM with your registered email address and your Rouge card
number so that I may assist you further 🙂 Bisous, Sian
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damaged empty package
I ordered a very large sephora order.. It was for birthdays and
Christmas gifts for my friends. The package arrived but it came
damaged!nothing was inside this package at all. The tape was ripped and
...
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Re: damaged empty package
Hi @Anonymous, I'm so sorry to hear this! I'll be sending you a private
message shortly to assist. 🙂 Best Regards, ❤️ Raquel
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Re: damaged empty package
Hi. I have anot her problem yet again with sephora! They said they
issued a refund. On my order it says "store card redeemed" of the amount
of $403. On my other order it says a refund of $69 was issue...
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Re: damaged empty package
Hi @Anonymous, I'm sorry to hear this has been an issue! I can see that
you were recently assisted by a Beauty Advisor. If you are still
experiencing issues, please send me a PM directly. Bisous, Sian
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samples with orders
I am just curious. What is the point of allowing a customer to choose
the free samples you want with your order if Sephora is going to send
you wha they want or nothing at all. I just received my most...
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Re: samples with orders
Hi @GabbyTE, I'm sorry to hear about this experience! If you have not
already received assistance through another one of our channels, please
feel free to send me a PM with your order number(s) so that I can look
into this for you. Bisous, Sian
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status message
i have a weird status message for my order: it says test completed? what
is that supposed to mean
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Re: status message
Hi @micchan@melissahe, Sorry for this confusing messaging! If you're
still experiencing this, please send me a PM with your order number, and
if possible, include a screenshot, so that I can look into this further.
Bisous, Sian
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Re: status message
I also got that message. Did you try calling customer support? If so,
what did they tell you? I called customer support and they have no clue
either - when the rep looked into their database of status...
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order problems
HI I was wondering if anybody else has been running into, I buy a LOT
from sephora but I usually use my laptop. I keep running into problems
like the page not loading, and running out of stock for an ...
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Re: order problems
Hi @Bronteblue, Sorry to hear about this! If you're having issues with
our website, I recommend clearing your cache and cookies as this may
help resolve the issue. Also, we are working on updating our...
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Returns headache - anyone have advice?
So my mom doesn’t have a sephora account and doesn’t buy things online,
she’s old school and out of state. So she gave me her credit card number
to order $100 worth of stuff for christmas to be delive...
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Re: Returns headache - anyone have advice?
Hi @elizabethCA, Your local Sephora store will gladly assist you should
your moisturizer not work out. If you have specific questions about
making your return, please contact your local store directly. Bisous,
Sian
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You can go to the store with the receipt and the items yo...
You can go to the store with the receipt and the items your returning
and ask for a gift card. If they say they cannot give you that then ask
for the store credit so you can make your new purchase for...
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dermadoctor brightening cleanser
When is dermadoctor brightening cleanser going to be back in stock ?
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Sephora Pro palettes
I was wondering when the pro palettes will stop being made because they
are limited edition. I wanted to get one but I need to make time and I
didn’t want them to be sold out when I go to the store.
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400 Error
I use Google Chrome. I have cleared my cookies but I keep getting a 400
error when I try to go to specific products. This is frustrating because
I am a beauty blogger trying to link to your products o...
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RE: December play box...
In accordance with the play! FAQs Boxes will arrive between the 15-25th
of each month. While they went out early last month that’s not always
the case. Hope that helps
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Re: Sephora Play
Hi @Shanice23, I can confirm that you were charged for your Play box
earlier this month and it should arrive around the 20th. If I can assist
you with anything else, please PM me. All my best, Megan
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RE: December package
I wouldn't worry too much @Anonymous. Sephora just started shipping out
this month's box and according to Sephora Play FAQs, "All PLAY! by
SEPHORA boxes will arrive within a three to five day period a...
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Re: Shipping Overseas
Hi @Anonymous, @juliehnguyen is correct! We do ship to the UK 🙂 For
more information regarding international shipments, please visit this
link: sephora.com/international-shipments Always, Danee
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RE: Shipping Overseas
Sephora does ship to the U.K. @Anonymous. Just make sure you shop on the
USA site and then select shipping to the U.K. on the My Basket page.
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Re: unsuccesful authorization??
Hi @Anonymous, I'm going to send you a PM to provide you with more info!
Always, Danee
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what is the reason to choose gift samples if I didnt receive what I choosed , disappointed
what is the reason to choose gift samples if I didnt receive what I
choosed , disappointed
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Re: what is the reason to choose gift samples if I didnt receive what I choosed , disappointed
Hi @denis90, I'm sorry to hear you received the incorrect samples in
your recent order! Please note, substitutions will be made for
out-of-stock samples. If they were completely missing from your pack...
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LOST/STOLEN SEPHORA PACKAGE
I was supper excited about receiving my order since I ordered a few
things to treat myself. I have been tracking my order since last week.
Today I woke up a bit late and after doing a few things I end...
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Re: LOST/STOLEN SEPHORA PACKAGE
Hello, I’ve never received my package. But it said delivered.Tracking
Number1LS724500475314 please provide a refund or resend my package. Not
sure who else to contact. thank you!
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Re: LOST/STOLEN SEPHORA PACKAGE
Hi @Alevillavalenc, I'm so sorry to hear some of your items were missing
from your order! I'm going to send you a PM now so I can look into this
for you. Thanks!
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Sephora, I am incredibly disappointed...
I love makeup, perfumes, everything related to beauty, but I wasn't a
frequent Sephora customer because every time I had been to the Sephora
near my house, their service was just awful, so I would do ...
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