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200,640 Posts
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Re: Credit card mix up ? Did it go through ? Why haven't I received an email
Hi @Anonymous, I am very sorry for the delayed response. If you still
need assistance with this, please send me or any moderator a private
message with your registered email address. Thank you. Best Wishes,
Janean
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Re: Change my birthday on Sephora
Hi @catherine712, If you still need assistance with this, please send me
or any moderator a private message with your birthday and registered
email address. Thank you. Best Wishes, Janean
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STATUS: Unsuccessful Authorization
Hi dear,I was the first time shopping on site, why STATUS: Unsuccessful
Authorization? what happened? Now how do I cancel the order and get my
money back? Thanks
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Re: STATUS: Unsuccessful Authorization
Hi @Anonymous, I will send you a private message in regards to this.
Best Wishes, Janean
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Missing order and damaged product
Ord. No. 783xxxxxxx is missing, I checked the tracking and it says it
was return to sender, the delivery man claims he show up twice and
friday 17 and then again on Wednesday 22 , there is always some...
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Re: Missing order and damaged product
Hi there. So sorry about this @cinthiaan. Please send me a message with
your order numbers and associated details so I can assist. xo, jamila
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I had to call while I was in the U.S. and had everything...
I had to call while I was in the U.S. and had everything cancelled. It
doesn't matter now.
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wrong shipping address
hello, i have a placed an order earlier today and just realised that the
unit# is wrong. The order status still shows that its in progress so it
hasn't been shipped. Is there anyway to correct the typo in shipping
address??
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RE: wrong shipping address
You may want to call customer service at 1(877)SEPHORA from 6am - 9pm
PST for immediate assistance. But from a past experience, Sephora is
unable to modify an order once it is placed. However, you can...
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Stila Eye For Elegance Restock
Hello! I was just wondering if anyone knew if the Eye For Elegance set
would be restocked again before Christmas, if at all. I put myself on
the e-mail list for a restock but I wanted to double check ...
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RE: Stila Eye For Elegance Restock
You should call your local Sephora and see if it’s in stock there. Mine
still has quite a few of them available.
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Re: RE: Stila Eye For Elegance Restock
My local store has told me that they no longer carry it and that the
brand in its entirety is now online only unfortunately☹️ Thank you
though!
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Damaged product in online order
I received a Natasha Denona palette that I had ordered in the mail
today, and one of the shadows was slightly smashed. I tried to press it
back into place, but I think its integrity has been compromis...
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Re: Damaged product in online order
Hi @Anonymous, I'm glad to see that a Customer Service Representative
was able to assist you with this via email. Please send me a PM if I can
help you with anything else. All my best, Megan
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RE: Damaged product in online order
See if the palette is available at your local Sephora, you can just
exchange it for a new one.
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Order pending
I made a purchase on 12/05/17 and it's currently 12/07/17. I have Rouge
so I thought I'd have my order after 3 days but it still shows pending.
My card has already been charged but I still don't know ...
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Re: Order pending
Hi @krianne, I apologize for any inconvenience this may have caused and
please PM me if you still need assistance with this or anything else.
All my best, Megan
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Didn't Receive 3 Samples...
So I selected 3 free samples in my last order(which arrived today) but
didn't get any of them shipped. I know it usually happens and can
totally understand, but...just want to get a solution. Thanks!
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Re: Didn't Receive 3 Samples...
Hi @BooPul and @cindyvonlovely, I'm sorry to hear that both of you
received orders without the samples that you had selected. While samples
may be substituted, they should not be missing from your ord...
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Lost package
On Sunday I placed an order, and I accidentally ordered two orders of
FRESH. I only wanted one order. I haven't yet received my confirmation
number. If I would, I would send it to you to see what is h...
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Re: Lost package
Hi @Breesant, In case this has not yet been resolved, please PM me for
assistance. All my best, Megan
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Flash shipping???
I have the flash shipping and I ordered on Tuesday and it’s just now
being shipped on Thursday so when would it be here
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Re: Flash shipping???
Hi @littynikki, If you still need assistance with this, please send me a
PM with your order number. Thanks! All my best, Megan
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Unsuccessful Authorization Order
I placed an order and paid with PayPal. The money was taken and the
order status is "unsuccessful authorization". The order was apparently
cancelled but the money has not been transferred back to my a...
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Re: Unsuccessful Authorization Order
Hi @Anonymous, Please see my reply to your private message. All my best,
Megan
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Missing Samples
I recently found out that Sephora gives you the opportunity for you to
try new samples when you order online so I wanted to try it out. I could
have just gone to the store to buy what I needed but I w...
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RE: Missing Samples
Today was the second time in a row that I didn’t get any samples at all.
If you don’t have samples then stop promoting this opportunity on your
website. Otherwise it looks like a scam. And today as we...
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RE: Missing Samples
My package arrived today without samples. What I ordered are gifts and
the samples were for me. ☹️
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This actually happens quite often when the there are heav...
This actually happens quite often when the there are heavy shipping
times. The warehouses have been hit hard the past few months with the
F&F, VIB sale, and Holidays so they have a hard time keeping s...
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RE: Missing Samples
I've never heard of this happening and it's never happened to me...until
today. I just opened my packages and didn't have any of my samples.
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Where's my order?
On the 3th of October the payment of my play sephora subscription was
confirmed! and to this day my order goes on slope! When will it be sent?
How long can this process take?
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RE: Where's my order?
I’m pretty sure this has been answered in like, 20 other threads, but
the FAQ states that packages arrive 3-5 days before or after the 20th of
the month. If it doesn’t show up before the 31st call and...
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Linking VIB Number to Account
I posted back in September asking for some assistance on how to link my
VIB to my account. I received 2 private messages, however my account is
still showing 0 points. I'd appreciate a response from s...
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Re: Linking VIB Number to Account
Hi @Anonymous, I'm sorry to hear you have not yet had this resolved for
you! Please feel free to send me a private message with your registered
email address and Beauty Insider card number so I can look into this for
you. Thanks!
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Lasership
Hi i had an order delivered via lasership today and it is no where to be
found. I have called and place a complaint with them but they were less
than helpful and after reading reviews i have no hope t...
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Re: Lasership
Hi, I’m in the same boat as you 😞 super surprised when I got home
yesterday only to find out that my package wasn’t delivered even though
it was listed that way when I clicked on the tracking number....
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