Services
From makeovers to personalized skincare consultations
Sign In
Customer Support
201,136 Posts
Post | Hearts | Replies |
|---|---|---|
|
I did not get my gift with purchase.
We have a new Sephora store in Jackson Michigan and I have shopped there
twice and both times I did not receive a gift with purchase. I was made
to believe that was standard at Sephora.
0
1
| 0 Hearts |
1 Reply
|
|
Re: I did not get my gift with purchase.
Hi @DebCooper, I'm sorry for the confusion! Our Sephora stores don't
always offer gifts with purchases but please note, that we usually offer
deluxe samples with a minimum $25 merchandise order. If yo...
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
3 Replies
| |
|
Re: Flash 2-day shipping
Hi @colombianmami! @quspork and @Lala519 are correct! You only pay this
fee once a year! 🙂 Always,Danee
0
0
| 0 Hearts |
0 Replies
|
| 1 Hearts |
0 Replies
| |
|
It's just a one time fee of $10.00. I'm so glad I did thi...
It's just a one time fee of $10.00. I'm so glad I did this, I'm saving
so much in shipping fees and I get my orders in 2 days!
1
0
| 1 Hearts |
0 Replies
|
|
If we order something online can we return it in store?
I recently ordered some products online and realized I bought something
I didn’t mean to. Do I have to return it by shipping it or can I return
it to a local Sephora?
0
2
| 0 Hearts |
2 Replies
|
|
Re: If we order something online can we return it in store?
Hi @RamshaAjaz, Sephora.com orders can be returned to us in the mail or
to any of our Sephora stores! Always,Danee
0
0
| 0 Hearts |
0 Replies
|
|
RE: If we order something online can we return it in store?
You can return online purchases in stores @RamshaAjaz.
0
0
| 0 Hearts |
0 Replies
|
|
NO SAMPLES ON PAST 4 ORDERS
not even one sample in the last 4 orders? whats going on? upsetting
because its what everyone gets the most excited about.
0
1
| 0 Hearts |
1 Reply
|
|
Re: NO SAMPLES ON PAST 4 ORDERS
Hi @BB1882, I'm sorry to hear your samples were missing from your past
four online orders! If you have not already been assisted, please send
me a private message with your order numbers or for immedi...
0
0
| 0 Hearts |
0 Replies
|
|
Unsuccessful Authorization Order
Hi I have placed an order on Saturday (12/09) and because I saw that
there may be some delivery delays I have also paid for 2-day delivery
because I want to receive it before Christmas. When I checked...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Unsuccessful Authorization Order
Hi @Anonymous, I'm sorry to hear your order has been cancelled! If you
have not already been assisted, please give us a call at 1-877-737-4672.
Thank you. Always, Danee
0
0
| 0 Hearts |
0 Replies
|
|
My order
Hello,I place an order yesterday, by telephone. I haven't received an
email confirmation, nor a shipping number. I want to check my order has
gone through. Thank you. Regards Karen Le Breton
0
1
| 0 Hearts |
1 Reply
|
|
Re: My order
Hi @Anonymous, I'm sorry to hear that! If you have not already been
assisted, please contact us via phone at 1-877-737-4672. Thank you!
Always,Danee
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
2 Replies
| |
|
Re: I have no idea where to put the 2017rewards in my order can you help me?
Hi @soso2424, I'm sorry for the delayed response! If you have not
already been assisted with this, please give us a call at
1-877-737-4672) or you can send me a private message with your
registered email address. Thank you. Always, Danee
0
0
| 0 Hearts |
0 Replies
|
|
RE: I have no idea where to put the 2017rewards in my order can you help me?
Apply the code to the Add Promo section in My Basket @soso2424.
0
0
| 0 Hearts |
0 Replies
|
|
Added an item to my cart and at checkout it then said out of stock
One shade was out of stock but this was in stock and let me add it. so I
added it to my cart and go to checkout and its then out of stock! Can
this be fixed I want this item!
0
1
| 0 Hearts |
1 Reply
|
|
Re: Added an item to my cart and at checkout it then said out of stock
Hi @bre1431, I'm really sorry this item went out of stock while in your
basket! Upon review, it appears that it is back in stock on our website
but please note, we only have a few left! Always,Danee
0
0
| 0 Hearts |
0 Replies
|
|
December Play by Sephora Box Disparity
Why is there such a disparity between the December Play Boxes?
Apparently, the box I'm getting contains 3 eye makeup products. It
contains no lip product and there were 4 lip options available this
mo...
1
1
| 1 Hearts |
1 Reply
|
|
RE: December Play by Sephora Box Disparity
Totally agree. I basically got the same stuff as last month and was
really looking forward to a lip product. 😞
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
2 Replies
| |
|
Re: Order
Hi @MarjorieAle, We'll be happy to look into this for you! Can you
please give us a call at 1-877-737-4672). Thank you! Always,Danee
0
0
| 0 Hearts |
0 Replies
|
|
Re: Order
Unsuccessful Authorization MarjorieAle wrote:I need to know if my order
was cancelled or not
0
0
| 0 Hearts |
0 Replies
|
|
My items from sephora
It says it’s still in process ?? What the does that mean why is it
taking this long ? Can you tell me what that means so I’m not worried
please
0
1
| 0 Hearts |
1 Reply
|
|
Re: My items from sephora
Hi @Michelle2121, If you'd like us to check the status of your order,
please give us a call at 1-877-SEPHORA (1-877-737-4672). Thank you!
Always, Danee
0
0
| 0 Hearts |
0 Replies
|
|
Registering my VIB card
Hello.I have a VIB card which I got from a store.But I don't know how to
register it, so my current status is just beauty insider. how can I link
my accounts? thank you
0
1
| 0 Hearts |
1 Reply
|
|
Re: Registering my VIB card
Hi @Anonymous, We can link your accounts together for you! For immediate
assistance, please contact us at 1-877-737-4672 or if you prefer, you
can send me a private message with your VIB card number and registered
email address. Always, Danee
0
0
| 0 Hearts |
0 Replies
|
|
WHERE IS MY PACKAGE!?!?!?!?!?!
I ordered two of the FAB intense hydration creams on Black Friday. I
went to check on the order status and it says it was delivered the next
day (11/25). I was home at the time of delivery and the onl...
0
3
| 0 Hearts |
3 Replies
|
|
Re: WHERE IS MY PACKAGE!?!?!?!?!?!
Hi @bookworm1991, I'm sorry to hear you haven't received your package!
If you have not already been assisted, please give us a call at
1-877-737-4672. Thank you! Always, Danee
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
0 Replies
| |
|
Re: WHERE IS MY PACKAGE!?!?!?!?!?!
Well if it says it was delivered, but it wasn't, that's the fault of the
carrier, not Sephora. Sephora didn't mark it as delivered, the carrier
did. And if you are looking for Sephora's assistance, yo...
0
0
| 0 Hearts |
0 Replies
|
|
play points
I used my play pass for 50 points in store with my purchase but I don't
see that it is added?
1
1
| 1 Hearts |
1 Reply
|
|
Re: play points
Hi @Anonymous, I'm sorry to hear you didn't receive the 50 points from
your PLAY! PASS! If you have not already been assisted, please contact
us via phone at 1-877-737-4672. Thank you. Always,Danee
0
0
| 0 Hearts |
0 Replies
|
|
Need Help with Profile
I don't know how my birth year has changed into 1800. Would you mind
changing it into 1997 or else people would think that I am an old old
grandma who has lived up to 217 years XDD.
0
1
| 0 Hearts |
1 Reply
|
|
Re: Need Help with Profile
Hi @Anonymous, Regretfully, I wasn't able to pull up your account. If
you have not already been assisted, please give us a call at
1-877-737-4672 or you can send me a private message with your registe...
0
0
| 0 Hearts |
0 Replies
|
|
Points not added
I was in a rush to get out me and the lady that checked my items out
forgot to pull up my BI info. How can I add my point to my BI account?
0
1
| 0 Hearts |
1 Reply
|
|
Re: Points not added
Hi @Anonymous, I'm sorry to hear you haven't received points for your
purchase! For immediate assistance, please contact us via phone at
1-877-SEPHORA (1-877-737-4672) or if you prefer, you are welcom...
0
0
| 0 Hearts |
0 Replies
|
| 1 Hearts |
3 Replies
|
