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200,290 Posts
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Re: LOST PACKAGE
Hi Lesjn, I'm sorry to hear that you didn't receive the private message
I sent you on 9/1. I will send you another message. You can view your
private messages by clicking on the bell on the top right.
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Chat with customer service
I couldn't find an option to chat with customer service in last few
days. Will it soon available?
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Re: Chat with customer service
@Olena7 So sorry for the inconvenience. Please send me a PM if there is
anything I can do to assist!
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Re: Chat with customer service
I'm not seeing a "chat" option for customer service, either. It used to
be an option in the "Contact Us" section. If other people are also not
seeing a chat option, I'm guessing Sephora has stopped offering it??
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Re: Chat with customer service
Hi @danit2 + @Stefanie0023. All agents may be unavailable at this time.
You can always reach out to us via Facebook, Twitter or call us at
1-877-SEPHORA for assistance. xo, jamila
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I am having the same problem. I cannot get ahold of anyone!
I am having the same problem. I cannot get ahold of anyone!
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question on reward points
Hi everyone, I have a question on reward points.If I don't use it off
before Dec 31, 2017, would it be wiped off on Jan 1, 2018?Thanks a lot.
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RE: question on reward points
Hey @Summer2004, reward points only expire if your account is inactive
for 18 months. Sephora only resets the dollar spent at the beginning of
the calendar year.
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reward points
Hi everyone, i have a question on the reward points. If I don't use it
off before Dec 31, 2017, would it be wiped off on Jan 1, 2018?
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Re: reward points
Hi @Summer2004, your points only expire if your account is completely
inactive for 18 months. If you make a purchase, redeem points or your
birthday gift once every 18 months, your points will continue to roll
over!
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Opened and Damaged Item
I ordered a Fresh sugar lip lovelies online for my friend and just came
in the mail today. The design of the package is like a tootsie roll. The
ends are both ripped , bows are barely attached to the ...
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Re: Opened and Damaged Item
Hi there @Tyrfloki. So sorry about this. If this has not been resolved
with customer service, please send me a private message with your order
number for assistance. xo, jamila
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No samples AGAIN
So I was actually really excited for the two free samples I asked for in
my most recent order (both Boscia) and once again, my samples are
nowhere to be found. This time they aren’t even on the packin...
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Re: No samples AGAIN
Hi there. So sorry about this! While we make substitutions for samples
that are out of stock when our warehouse team fulfills your order, I
apologize for your order not having any samples included. I'll send you
a private message. xo, jamila
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Damaged Shipment
Damaged Shipments happen. However, tossing a product, that is known to
be delicate, haphazardly into the box so that it can shatter and leave
everything covered a layer of powder - is completely unacc...
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Re: Damaged Shipment
Hi there @kyrielley. We're so sorry that your order arrived in this
manner. If you haven't had this resolved with Customer Service, please
send me a message with your order number xo, jamila
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Order Insight
So I placed 3 separate orders on November 21st with flash shipping. As
shown on the screenshot, it says shipping will not be affected, however
tracking has not changed since November 27th. This is for...
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OMG this is exactly what I'm going through too and NO ONE...
OMG this is exactly what I'm going through too and NO ONE will reply. I
have ordered 5 different orders after this and have gotten those....but
I'm still waiting for my nov 21 and 22nd orders. Delayed is one thing
but this is ridiculous!
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Re: OMG this is exactly what I'm going through too and NO ONE...
Hi @iwantallmakeup. If you're still awaiting you order, please send me a
private message. xo, jamila
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RE: OMG this is exactly what I'm going through too and NO ONE...
@iwantallmakeup my issue was resolved, all three orders lost in transit.
So I got a refund. If you haven’t gotten yours, I’d reach out again.
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RE: OMG this is exactly what I'm going through too and NO ONE...
Yeah I’ve gotten all my orders after the 21st, so frustrating! Haven’t
had this issue with any other retailers. Well hopefully someone replies.
I know my last message to customer service took like 5 d...
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HELP PLEASE!!!
So I am VIB member, if I spend my points on rewards bazaar does my
status go down? Will I no longer be a VIB if I use all my points? I’ve
looked everywhere and I can’t find an answer
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Re: HELP PLEASE!!!
Hi @GoldenCodi, I'm so sorry for any confusion! To clarify, your points
do not determine your Beauty Insider status/tier, rather it is your
year-to-date spend. If you have spent a minimum of $350 this...
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RE: HELP PLEASE!!!
Reward points do not affect your status @GoldenCodi. Status is
determined by the amount you spent per calendar year.
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Is colorpop staying at Sephora?
will colorpop stay at Sephora and continue to release products or is it
only for he holidays?
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Re: Is colorpop staying at Sephora?
Hi @Anonymous, yes, Colourpop is a permanent brand at Sephora 🙂
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Lost package
I emailed Sephora at least two weeks ago about the lost package and
nobody responded to me. It is frustrating, as it was regarding the order
I placed on November 4.The tracking information says that t...
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Re: Lost package
Hi @Anonymous, I'm so sorry to hear about this and I apologize this has
not yet been resolved! Please send me a PM with your order number so I
can best assist you. Thanks!
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Sephora Package LOST
I placed my order with 2-day shipping on Sephora website on Nov 30,
2017. The tracking number stated the package was delivered on Dec 12,
2017 9:26pm. I checked my front camera, and it didn't catch an...
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Re: Sephora Package LOST
Hi @agneslais, I'm very sorry to hear your package has not yet been
delivered! Please send me a PM with your order number so I can look into
this for you. Thanks!
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Damaged item
I received a damaged item in my order today. The cap is cracked/broken.
Can I get a replacement cap?
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Re: Damaged item
Hi @ktdfl, I'm so sorry to hear your product arrived in that condition!
Please PM me your order number so I can look into this in more detail
for you. Thanks!
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Wrong address
Hi! I've just placed an order on Dec 11and now the status is Shipped.
But I want to change my shipping address how can I do ? Besides, can I
change the order? I want to change the color of the lipstic...
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Re: Wrong address
Hi @Anonymous, while we are unable to modify the items in the order, we
should be able to update your delivery address, depending on the
shipping partner. Please send me a PM with your order number an...
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