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201,076 Posts
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Account merge, vib card lost
Hi all,basically I started my Sephora account in America whilst I was
living there for a bit but now I’m in Australia and I need to do the
account merge thing. That’s all good because the lovely Sepho...
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Re: Account merge, vib card lost
Hi @Anonymous, if you still need assistance with this, please send me a
PM with your registered email address(es) and phone number so I can look
into this for you. Thanks!
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I Actually Received My Samples
Not only did I receive samples in my box, they were the three samples I
picked. Shouldn’t be a big deal, but Sephora gets in wrong more than
they do right.
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Re: I Actually Received My Samples
Hi @Shauncherae, thanks so much for letting us know! We're are really
happy to hear everything was correct in your order 🙂
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Need to Change Birthday
Hi, I need to change my birthday to April 12, 1996 - for some reason
mine is set as January 1st? Thanks!
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Re: Need to Change Birthday
Hi @bookworm41296, I went ahead and updated your birthday to 4/12/96.
Thanks!
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Can someone please help?!
I am seriously about to lose my mind... and I do not get angry very
easily. I have now had around 7 or more orders where my point perks are
takenout. And most of these orders have only been made becau...
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Re: Can someone please help?!
Hi @KatieKz, I am so sorry to hear about your recent issues! If you have
not already been assisted with this, please send me a PM with your order
number(s) so I can look into this in more detail for you. Thank you!
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Returns Frustration
I am incredibly frustrated. I returned 4-items all packed up in the same
box. I have been refunded for two and yet when I ask where my refund is
I keep being told you haven't received those items yet ...
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Re: Returns Frustration
Hi @CheerMomma, I apologize for any inconvenience surrounding your
returns. Please send me a PM with the order numbers and items you are
still awaiting refunds for so I can look into this in more detail for
you. Thanks!
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shipping
hi, i placed an order on Jan. 1st after midnight with the standard 3 day
shipping and i expected it to be here Jan. 4th or 5th because i
technically ordered it on Jan. 2nd however when i look at the d...
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Re: shipping
Hi @sshheeaa, our apologies for the delayed response and for any
confusion regarding your shipping. If you still need assistance, please
PM me your order number so I can look into this for you. Thanks!
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Free birthday gift and free samples
Ok so if I was to visit my local Sephora store how do I redeem my free
birthday gift and samples? Do I have to purchase something?
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Re: Free birthday gift and free samples
Hi @sagecook, as others have mentioned, no purchase is necessary to
redeem your birthday gift in-store. You can pick it up the entire month
of your birthday as well as 14 days before and after. You ca...
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RE: Free birthday gift and free samples
Hi! You do not have to make a purchase to get your birthday gift in
store. As for samples, if there is something you are interested in you
can always ask an employee if you could try a sample. I have ...
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RE: Free birthday gift and free samples
no you don’t have to purchase anything you just walk up to the counter
and tell them your account information and they will see that it’s your
birthday month and give you 2 choices for a free birthday gift.
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Curious...
I see a lot of people talking about a Playbox. I would like to know
details on this 😀 Thank you Beautiful people!
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Re: Curious...
@JaelynRhea Here's a link to the PLAY box board where you can get info
on what's in the box, details about the subscription, discussions on
whether it's worth it or not, etc. Hope this helps! https://...
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I did not receive 3 free samples from online orders? Is it just me?
For the last few orders I placed on sephora.com, I did not receive any 3
samples for any of the orders. Is it just me? Maybe it is no longer
available for all online orders..
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Re: I did not receive 3 free samples from online orders? Is it just me?
Hello @ohtasan, So sorry to see this. Can you please send me a private
message with your order number so that I can look into his for you?
Cheers, Richard
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Purchases made in 2017. Shouldn’t I be Rogue again?
Dec 19, 2017 said I needed to spend like $800 dollars before I hit
Rogue. I spent $1364 dollars before taxes before Dec 31st 2017. I just
now added points to my account but I should still qualify as a Rogue
right?
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Re: Purchases made in 2017. Shouldn’t I be Rogue again?
Hello @PalomaFoster, So sorry to see this. If you are still experiencing
issues with this, please send me a PM and I'd be happy to assist!
Cheers, Richard
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RE: Purchases made in 2017. Shouldn’t I be Rogue again?
Yes @PalomaFoster. If you spent $1000 in 2017, you will qualify as Rouge
until December 31, 2018. You are still listed as Rouge, as seen in the
Rouge icon below your username. Also, just to note, you ...
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RE: Purchases made in 2017. Shouldn’t I be Rogue again?
is that the one thats accurate because I see this. =\
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Smashbox Photo Finish Primerizer
I want to buy this product, and would prefer to buy the standard 1 oz.
size, but even though it is exactly twice the size as the smaller
version, it is $12 more than double the price of the new 0.5 oz...
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Re: Smashbox Photo Finish Primerizer
Hello @lb91, Thank you so much for bringing this to our attention. At
this time, we do not have any insight on a price change for the 1 oz.
size of this product. Unfortunately, we do not have any infl...
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Sephora samples? Minimum $ Amount to Receive?
Is there dollar amount you must spend to receive all 3 samples on your
orders from Sephora? I have made several different purchases in past few
weeks and between three of the orders I received 4 samples. I don’t want
to complain, just curious.
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1 Reply
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Re: Sephora samples? Minimum $ Amount to Receive?
Hello @Debbie59CB, So sorry for any confusion with your order. There are
no restrictions that would prevent you from receiving samples in your
order. If you have received and order without samples, pl...
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Unsuccessful Authorization Order
I ordered from overseas. But later Sephora sent me an email saying that
my order has been cancelled because of unsuccessful authorization. I
think it's probably because I accidentally filled in a wron...
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1 Reply
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Re: Unsuccessful Authorization Order
Hi @Anonymous, I'll be sending you a private message shortly to assist!
🙂 Best Regards, ❤️ Raquel
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Please, help me!
I would do like to confirm the refund for my purchase, because I already
contact the LaserShip (company responsible for deliver the order) and
they confirm that they are returning the products to the ...
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Re: Please, help me!
Hi @Anonymous, I'll be sending you a private message shortly to assist.
🙂 Best Regards, ❤️ Raquel
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Order cancelled without notification
I placed an order Tuesday [2 days ago] and logged in today to check the
shipping status, to find that my "Decorate With Light" sample bag was
cancelled. I'm extremely disappointed because I purposeful...
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Re: Order cancelled without notification
Hi @ValBow, I'm so sorry to hear this. I will send you a private message
to provide further assistance. Warm Regards, Penelope
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I'm having this same peoblem.. bought extra items I didn'...
I'm having this same peoblem.. bought extra items I didn't really need
to qualify for the "find your chill" sample bag. Got a confirmation on
my order and everything, then as soon as I get a shipping ...
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Re: I'm having this same peoblem.. bought extra items I didn'...
Hi @Anonymous, Oh no! I sincerely apologize about this. I'll be sending
you a private message shortly to assist. 🙂 Best Regards, ❤️ Raquel
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Flash 2 Day Shipping does not exist
I ordered during the 20% Rouge Event and my items were processed and
shipped the following day, BUT, were NOT 2 Day shipping (it was shipped
via Ground shipping)- It has been near a week and still no ...
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Re: Flash 2 Day Shipping does not exist
Hi @SenSen93 & @DemoiselleMoi, I'm so sorry to hear this! I'll be
sending you both a private message shortly to assist. 🙂 Best Regards,
❤️ Raquel
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RE: Flash 2 Day Shipping does not exist
Seriously. They say that Saturday is not a business day and use that to
have their so-called two day shipping. I've found that my order usually
comes within two days anyway, so I've been lucky. I'm no...
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How to submit a brand
Hello, We have a new skincare line and we are wondering how we submit it
to the sephora team. I don't see anywhere on the website on how to do
so. If someone could message me that would be great!
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