Order cancelled without notification

[ValBow]

I placed an order Tuesday [2 days ago] and logged in today to check the shipping status, to find that my "Decorate With Light" sample bag was cancelled. I'm extremely disappointed because I purposefully filled my cart with enough items to specifically  qualify for that sample bag, and then I find it is cancelled without receiving any notification. It was listed as "IN-STOCK" when I checked out. Am I seeing this cancellation status in error?

[PenelopeBT]

Hi @ValBow,

I'm so sorry to hear this. I will send you a private message to provide further assistance.

Warm Regards,

Penelope 

[Anonymous]

I'm having this same peoblem.. bought extra items I didn't really need to qualify for the "find your chill" sample bag. Got a confirmation on my order and everything, then as soon as I get a shipping confirmation I'm told it was cancelled and taken off my order. Very dissapointed.

[RaquelBT]

Hi @Anonymous,

Oh no! I sincerely apologize about this. I'll be sending you a private message shortly to assist. 🙂

Best Regards,

❤️ Raquel