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201,077 Posts
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How to submit a brand
Hello, We have a new skincare line and we are wondering how we submit it
to the sephora team. I don't see anywhere on the website on how to do
so. If someone could message me that would be great!
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Re: How to submit a brand
Hi @Anonymous, I'll be sending you a private message shortly to assist!
🙂 Best Regards, ❤️ Raquel
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What is Sephoras problem???
I am seriously about lose my mind... and I do not get angry very easily.
I have now had around 7 or more orders where my point perks are taken
out. And most of these orders have only been made because...
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Re: What is Sephoras problem???
Hi @KatieKz, I sincerely apologize about this! I'll be sending you a
private message shortly to assist. 🙂 Best Regards, ❤️ Raquel
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RE: What is Sephoras problem???
Oh I should add that it just happened again.. got two emailed that my
orders have been modified. Took three 100 point perks out.. so it's
around 10 times now.
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VIB to Rouge
On 12/28/17 my Sephora account said that I could spend $25 to reach
Rouge. I made an online purchase on 12/31/17 of $26. After the new year
it only says that I am VIB. I have a screenshot of my account from that
time. What’s going on?
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Re: VIB to Rouge
Hi @KatieScaps, I'll be sending you a private message shortly to assist!
🙂 Best Regards, ❤️ Raquel
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RE: VIB to Rouge
Did you spend $26 before or after taxes? The money spent on taxes don't
count towards unlocking a membership status
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Item removed from order
So I ordered the Anastasia beverly hills subculture eye shadow palette
when it was on sale and it was removed from my order for being "out of
stock". but when I checked the Sephora website, it is in s...
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Re: Item removed from order
Hi @Anonymous, I'm so sorry to hear this! I'll be sending you a private
message shortly to assist. 🙂 Best Regards, ❤️ Raquel
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No refund really???,
So I drove 20 miles to take my item back and was informed that I can'
have a refund because I used PayPal. When I asked the sales lady to
please ask a manager she got on her headset and the manager co...
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Re: No refund really???,
Hi @cortlynn I'm so sorry for the confusion! It is stated in our return
policy that for purchases made by with PayPal, our stores are only able
to offer a refund to store credit or gift card. In order...
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Create BI account failed
I've been trying to create a BI account for months but each time I try
it says account failed. I have the app installed on my phone and it
won't work, I've tried creating it from the internet browser ...
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Re: Create BI account failed
Hi @KenzieRobinson It sounds like this may be a technical issue. I will
look into this for you and send you a message with more info. 🙂
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Sending money
I’m new to sephora and I’m looking for a way to secretly send my
girlfriend money to her account, how? Thanks
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Re: Sending money
Hi @Anonymous That's such a nice idea! We don't have a way to add money
to her account, but you could always send her an eGift>
https://sephora.cashstar.com/gift-card/buy/?ref=LEFTNAV&icid2=giftcard_lp_leftnav_egift_us_link
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RE: Sending money
Get her a gift card.. I don’t believe there is a way to secretly send
money to someone’s account..
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Why was my order canceled?
I recently placed an order for two items on Dec. 31 and I checked their
status to see that it was canceled and that it was due to "unsuccessful
authorization". I have no clue what that means, could it...
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Re: Why was my order canceled?
Hi @arianana I see you have been assisted with this by phone. If you
have any other questions, please send me a private message.
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ORDER
I paid and referred someone and I paid extra for a 2 Nd glam bag but the
Latvians one and never got it
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Re: ORDER
Hi @Lizz1907 Sorry to hear that! If you still need assistance with this,
please send me a private message with your order number.
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Re: ORDER
Yes I still never reciveved my 2nd bag or samples. And know I’m afraid
to order my next one
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I can't access my profile? Is it just me?
Every time I try to access my profile, I get this window. Am I the only
one?? o.O? *sigh* It's 2018 and Sephora is still buggy at random places
every 10th time I come, lol.
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Re: I can't access my profile? Is it just me?
Hi @ChicDabbler That happens to me too sometimes and I find that when I
clear my cookies and cache or switch browsers, it works again.
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Complaint about store
I never had a problem ever with any Sephora stores I have visited and
the employees have always been there to help me out with anything I
needed to find. Unfortunately, today had to be the day at Plaz...
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Re: Complaint about store
Hi @JackieM2122 I'm so sorry to hear about your experience. I would like
to forward this feedback to our retail division and I will send you a
private message for more information.
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Change my birthday on Sephora
HI!! I accidentally clicked the wrong month for my birthday and needed
to change it! Can someone help me change it to March 15! Thank you!
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price adjustment
I purchased a Becca eyeshadow palette a couple days ago at the Oakridge
location priced at $45 and it is now listed at $22.50 online. I was
wondering if a price adjustment could be made for my purchase.
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Re: price adjustment
Hi @milanozz I'd recommend contacting the store directly for more
information on a price adjustment.
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Sample bag
Hi, I received an email saying that the sample bag is out of stock. Then
do you send it to me as a replaced sample bag?? 😞 I think the number 4
sample bag still works. Why was it cancelled? One of th...
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Re: Sample bag
Hi @Anonymous I'm sorry to hear that we weren't able to include the
sample bag in your order. I see you have now been assisted with this.
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How to get my daily 25 Delight surprise?
I purchased an order yesterday and use the 25 Delights Code.It says for
me to come back daily to unwrap a new trail-size surprise.Where are
these located and how do I "unwrap" today's surprise?
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Re: How to get my daily 25 Delight surprise?
Hi @StrikerShell You can view the available samples by adding the code
25DELIGHTS to the promo code box at checkout.
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@kwulimulthw They can stay in your cart forever. Being in...
@kwulimulthw They can stay in your cart forever. Being in your cart does
not place the item on hold or reserve it, only when you check out does
it become yours.
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