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201,075 Posts
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restock
does anyone know if the urban decay heavy metal Metallics pallet is
going to become in stock again before the sale is off? It's half price
and the only way I can afford it lol
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Re: restock
This probably doesn't help much, but the palette is currently $39 on the
Urban Decay website!
https://www.urbandecay.com/heavy-metal-eyeshadow-palette-urban-decay/ud871.html
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Second order in a row with no samples :(
Ok so the first order that came with no samples was placed over the
phone due to a coupon error. I asked the lady if I would still receive
my samples since I had an issue ordering online. She informed...
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Re: Second order in a row with no samples :(
Same! My last 2 orders in Dec and Jan. didn't have samples in them!
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Re: Second order in a row with no samples :(
Oh no @InkedGirl. So sorry about this. We are happy to assist. Please
send me a message with your order number. xo, jamila
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Re: Second order in a row with no samples :(
I was wondering if it was just me. Weird to see this is happening to a
lot of people recently. My last 2 orders (Dec 26 & Jan. 4) both did not
have samples with them. I contacted the company the first...
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Beauty Insider points
So, I was checking my account after redeeming 500 points in store for a
reward. I found that I was charged twice for that reward, putting me
into the negatives on my account. Is there anyway to fix this?
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Re: Beauty Insider points
Hi AutumnLeaves15, I am sorry to hear that! I am sending you a message
now to help.
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Re: Will Sephora restock the limited edition Huda Beauty Contour & Strobe Lip Set Tin in Muse/Angelic?
Hi BlondeHeathen, According to our records, we do not have a scheduled
delivery date as the item was limited edition. I recommend using our
'Find In Store' locator on the product page and contacting y...
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Changing my birthday
Hi, my birthday is correct in terms of the month and the day, however
the year says 1800, and so when I leave a review on products, it says
that I'm over 54, but I was born in 2001. Would I be able to just change
the year of my birthday? Thanks!
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Re: Changing my birthday
Hi chiuv, I just updated your bday! You may need to log in and out of
your account in order to view the change.Thank you.
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Re: tracking ?
Hi karacolleen, I am sending you a message to help! Once an order has
finished processing at our warehouse and your order has shipped, you
will receive another email with a tracking number. Thanks!
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play box
Hi, I ordered the play box a couple days ago, will I get the January box
or did I order too late? Thanks in advance! Stacy
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Re: play box
Hi Stacybee152, Yes! You will get the January you box, you just made the
cut off time. I hope that you enjoy it soon and thanks for signing up
for PLAY!
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Samples?
What is it with Sephora samples? Not receiving the 3 samples I requested
has been a problem for some time but now I'm not even getting 3 samples
at all. Face it, Sephora, the idea of trying new sample...
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RE: Samples?
No theres not unfortunately. All they’re going to do is offer you more
points which is annoying. I’ve been down this road before. Ridiculous.
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Website stated “ product is available, last updated 3 hours ago”
Can someone please explain why the Sephora website is almost always
WRONG regarding what is available in stores? I am anxiously waiting for
the in-store release of the new MUFE eyeshadows. I’ve heard ...
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@hollied Surely you can understand that with any company...
@hollied Surely you can understand that with any company out there that
there will be a margin for error between physical inventory and what it
states is available online. Customers can come in and ma...
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disappointed
first off, my December box was not all that I thought it would be (just
okay). Second, I bought some goodies from the 50% sale and picked my 3
samples as usual, however I didn't get not one sample in my box. come on
Sephora.. your Killin me!
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Re: disappointed
Hi @coleycole85, sorry to hear this! Please send me a PM with your order
number so I can help. Thanks!
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You get points by making purchases. It's normally 1 point...
You get points by making purchases. It's normally 1 point per dollar
spent, but sometimes there are special bonus point events that will give
you 2 or 3x points per purchase.
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Where is my Sample Bag???!!!!!
Hi.I was informed after I ordered that my sample bag was canceled
because it was out of stock, but the promo code is still available. Why
was my sample bag cancelled? I've made a deliberate purchase o...
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Re: Where is my Sample Bag???!!!!!
Hi @Anonymous, sorry to hear your sample bag was cancelled from your
order! Please send me a PM with your order number so I can help. Thanks!
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no samples in order
Hi guys. I disappointed and confused about my orders from Sephora, I
didn’t get any of my samples. My four last orders didn’t contain any
samples in it. Is that service for dear customers?!? When I ch...
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Re: no samples in order
Hi @Juliaru84, so sorry to hear your samples were missing! Please send
me a PM with your order number so I can look into this for you. Thanks!
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Why didn’t I get my samples??
Hi - I am a VIB member and placed 2 orders this month. When my orders
arrived none of my free samples were included. I selected 3 with each
order. Can someone help me with this?? Feeling disappointed...
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Re: Why didn’t I get my samples??
Hi @Lauren041819189, sorry to hear your samples were missing! Please
send me a PM with your order number so I can help. Thanks!
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Account merge, vib card lost
Hi all,basically I started my Sephora account in America whilst I was
living there for a bit but now I’m in Australia and I need to do the
account merge thing. That’s all good because the lovely Sepho...
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