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201,073 Posts
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Re: Disappointed.
Hi @ldbeauty516, I am so sorry to hear this. I'm going to look into this
for you and send you a private message shortly to assist. 🙂 Best
Regards, ❤️ Raquel
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Order in progress
Hi, I placed an order on Monday and it "predicted" it should arrive
today but still has not even shipped. Almost every other time i've
bought something online here it has shipped the next day so why am I
having this delay now? Thanks
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Re: Order in progress
Hi @Keylaann, I sincerely apologize about this! I'll be sending you a PM
shortly to assist. @jess2956465, I replied to your other post and I'll
be sending you a PM as well. 🙂 Best Regards, ❤️ Raquel
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Re: Order in progress
I'm experiencing the same issue! Now on day 4 and still no shipment.
Customer service has been no help either.
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Processing Time
Now on day 4 for processing order...I thought it was a standard 1-2
days? Anyone else experiencing lagged time?
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1 Reply
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Re: Processing Time
Hi @jess2956465, I'm going to look into this and I'll be sending you a
PM shortly to assist. 🙂 Best Regards, ❤️ Raquel
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Missing 3 samples in my order
Ever since I’ve bought the flash shipping, I’ve been ordering a lot
through Sephora’s app. I’m missing all three samples from my most recent
order. I’m really disappointed since I was actually looking...
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Re: Missing 3 samples in my order
I've been having the same problem as well 😞 This has happened for my
past two orders. I would understand if samples are substituted due to
being out of stock but to not give any at all is pretty frustrating...
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Re: Missing 3 samples in my order
Hi @Usagieyes, I am so sorry to hear this! I will send you a PM for
further assistance. Best, Zakiya
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Four orders cancelled....
I wish Sephora can "fix" my account...my orders keep being cancelled....
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1 Reply
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Re: Four orders cancelled....
Hi @abitir, I'm going to look into this and I'll be sending you a PM
shortly to assist. 🙂 Best Regards, ❤️ Raquel
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I have a beauty insider card but I can't link that to my account
I have a insider card which was made at sephora store, but when I made
my online account, I can't link my card with my account. How can I link
my card to my account?
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1 Reply
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Re: I have a beauty insider card but I can't link that to my account
Hi @Anonymous, I'd be happy to link your accounts for you. I'll be
sending you a private message shortly to assist. 🙂 Best Regards, ❤️
Raquel
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How would I go about returning items?
I have two items from separate orders that I'd like to return, and I
have no idea where to start
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1 Reply
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Re: How would I go about returning items?
Hi @SmallSnail, If you'd like to return items from your online orders in
stores, you're able to do so within 60 days (30 in Canada) within the
original purchase date along with proof of purchase. All ...
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How to link my Beauty Insider card to my online account??
Hi,I have no Idea how to link my member card to my account, please help.
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4 Replies
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Re: How to link my Beauty Insider card to my online account??
Hi @Anonymous, I am going to send you a private message now so I can
help. Thanks!
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Re: How to link my Beauty Insider card to my online account??
Hi @Anonymous, please send me a private message with your registered
email address and Beauty Insider card number so I can assist you with
linking your accounts. Thanks!
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2 Replies
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Re: How to link my Beauty Insider card to my online account??
Excuse me, how to reply a private massage? Also, I haven’t used my card
for a long time, I used to just name out my phone numbers. It’s okay for
just giving you my registered email and phone numbers ？
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1 Reply
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Re: How to link my Beauty Insider card to my online account??
Hi @Anonymous, You can reply to a private message by clicking your
profile and underneath your name there are two boxes. One box says
notifications and the other one says messages. Please click the "M...
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Those Darn Samples!
I think I'm jinxed or the shipping department likes to screw with me. I
swear I have never received a sample I have requested...that is, IF I
even receive my samples at all. My last box had one sample...
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2 Replies
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Re: Those Darn Samples!
Hi @HairMermaid05 & @hpbailey, We're currently aware of our samples
issue and we're working with our Distribution Centers to resolve it
soon. I sincerely apologize you're both missing samples! Also, w...
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Those Darn Samples!
Yes and it seems to have gotten worse lately! I love trying new products
through the samples but I rarely get any of the ones I choose, which I
guess is whatever I know things run out. Its still a bum...
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c firma day serum oxidized
Hi, I just received my C firma day serum and its oxidized. What can I
do?
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1 Reply
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Re: c firma day serum oxidized
Hi @abitir, I'm sorry to hear this! You have 60 days (30 in Canada) to
make a return or exchange within the original purchase date along with
proof of purchase. All of our store returns are at our sto...
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Account under review/Unsuccessful authorization
I am very displeased with the Sephora customer service. My recent 5
purchases have all been marked as unsuccessful authorization. I finally
got a customer service rep on the phone to tell me that it's...
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5 Replies
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Re: Account under review/Unsuccessful authorization
i'm in the exact situation....very frustrating
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Re: Account under review/Unsuccessful authorization
Hi , Can i ask did they resolved your problem ? Im having the exactly
issue now . And i have to call sephora Cs back and for over a month 😞 .
Still cant not place order online
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1 Reply
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Re: Account under review/Unsuccessful authorization
Hi @AnhTr, I'm sorry to hear this! It looks like Keely responded to your
post in another thread to assist. If further assistance is needed,
please feel free to send me a private message. Thank you! - Laurie
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Re: Account under review/Unsuccessful authorization
Hi @eaa29, I'm sorry to hear this! I'll look into this and send you a PM
soon.
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1 Reply
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Re: No sample
Hi @ayuna91, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Stay Gorgeous, Penelope
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Payment options
Does Sephora.com still accept Discover card? It’s not listed as a
payment option anymore.
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1 Reply
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Re: Payment options
Hi @taurus428, We still accept Discover Cards as a payment method.
Please send me a private message if you need further assistance. Stay
Gorgeous, Penelope
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VIB kit/monthly sample 2018
Hi, I qualified for the VIB status but I can't see the option of adding
the VIB kit in the reward bazaar section, nor did I receive a welcome
email about being upgraded to VIB. How can I order the VIB...
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1 Reply
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Re: VIB kit/monthly sample 2018
Hi @Bushra5, Congratulations for becoming VIB! All of our VIB Welcome
Kits are electronic now. I recommend checking your junk/spam mail just
in case your Welcome Kit went there! If you cannot find it,...
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1 Reply
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Re: Order pending - item out of stock
Hi @LauraM1, I will send you a private message to provide further
assistance. Warm Regards, Penelope
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need help deleting a review.
hi, i’d like to delete the review that I left on the milk makeup quad.
thanks!
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