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201,074 Posts
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need help deleting a review.
hi, i’d like to delete the review that I left on the milk makeup quad.
thanks!
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Re: need help deleting a review.
Hi @yuyulove, I deleted your review for you. Please feel free to private
message me if you need assistance with anything! 🙂 Best Regards, ❤️
Raquel
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I am very disappointed!!!!
I asked for my order to be canceled and they still shipped it I’m
nothappy I don’t want it that is why I canceled it I can’t get to a
Sephora store I’m very mad about this NOT A HAPPY CUSTOMER AT ALL!...
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Re: I am very disappointed!!!!
Hi @GothMom07, I sincerely apologize about this! Cancellation requests
are not guaranteed and if you're not satisfied with your order, please
feel free to return or exchange it. Also, I replied to you...
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Package Says Delivered But No Package
Tracking info says it’s been delivered but there’s no package that’s
been delivered...
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Re: Package Says Delivered But No Package
Hi @allygant, I'm sorry to hear this. I'll be sending you a private
message shortly to assist. 🙂 Best Regards, ❤️ Raquel
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Day 5
I placed my order on 2/2/18 and I haven't seen any update. It hasn't
even shipped. This is my first online order and it's not looking so good
for the future. I'm concerned.
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Re: Day 5
Hi @isntshelovely87, I'm going to look into this for you and send you a
PM shortly to assist. 🙂 Best Regards, ❤️ Raquel
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RE: Day 5
Sometimes Sephora is slow...did you get two day shipping? I’ve ordered
two day shipping and it will arrive up to five business days later. I
think it’s because it might take a few days for them to pac...
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Actually I did. And it's been five, going on six days. I...
Actually I did. And it's been five, going on six days. I know it takes
time to ship but not that long. It should not still look the same way as
the day I submitted the order for sure.
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Fake or bad batch?
I recently bought Paco Rabanne’s invictus and I am a little concerned
with the performance. Top notes are great, people can smell me for first
half hour. However, once another hour passes, the scent c...
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Re: Fake or bad batch?
Hi @Anonymous, All products we sell at Sephora are authentic! If you're
not satisfied with a product, you have 60 days (30 in Canada) to make a
return or exchange within the original purchase date alo...
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Cant check out
Ive been trynig to check out for the past hour and nothing seems to
work. when i am cheking out i cant tupe in my zip code or telephone
nuember. it lets my tupe in the rest but the zis code as i click...
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Lost Package:(
Placed orders on January 24, 25, and 30th ( had to buy things for
school) I've received my Jan 24 and Jan 30th orders, but the Jan 25h
order has not arrived. The delivery date was February 2, and the ...
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Re: Lost Package:(
Hi @makeupaddict709, I sincerely apologize about this. I'm sending you a
PM now to assist. 🙂 Best Regards, ❤️ Raquel
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3x points about fragrance❕
is it 3x points about fragrance only on 2.14 or before 2.14 make order
it's also 3x points ？
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Re: 3x points about fragrance❕
Hi @EstherLyc, the 3x point promotion is going on now through 11:59 pm
PST on 2/14/18. Thanks!
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Re: 3x points about fragrance❕
Hi! Is the 3x points only for VIB or insider can get that as well?
Because I still see the regular points on my checkout page.
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Order Still Pending
I made an order on the 5th and it is still pending. I am not sure how I
can fix whatever may be going on with it. If someone could let me know
what I can do, that would be wonderful!
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Re: Order Still Pending
Hi @Anonymous @Anonymous I'm sorry for the wait! We are experiencing a
1-2 business day delay in one of our distribution centers. If you need
assistance with your orders, please send me a PM with your order
numbers.
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Re: Order Still Pending
I would like to know as well! I ordered stuff on February 2nd and it is
also still pending. The last few times I've ordered I've had this issue.
I don't know what is going on.
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Returns
Can I return items from 2 different order in one box or it has to be
shipped in different boxes ??
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Re: Returns
Hi @pari79 You can ship them in the same box, but just make sure both
order summaries are included. 🙂
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Custom makeover
Should I come with my skin clean and primed? Or just a moisturizer? Or
nothing just clean?
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Re: Custom makeover
Hi @erinhucke Either way is fine. If you have a skin care regimen and
primer that you are satisfied with, you can prep your skin so you can
get right to the makeup or you can take the opportunity to try a couple
new products 🙂
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Order Status/Cancellation?
Hi there! I had placed an order on Feb 3rd hoping it would arrive in
time for a big event I have on the 10th. Unfortunately, it is still
pending, and with 3-day shipping I'm afraid it won't get here o...
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Re: Order Status/Cancellation?
Hi @Anonymous I'm so sorry for the delay! I will look into this for you
and send you a message with more information.
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The end of samples?
Okay, Sephora. Either you're trying to end the very popular sample
program by steadily eliminating them from orders (I have received 5
orders without ANY samples) or there's a supply chain breakdown.....
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Re: The end of samples?
Hi @aquarian218 I'm so sorry that you haven't been receiving samples
with your orders. We are looking into the issue and hope to have it
resolved soon. If you need assistance with this, please send me a PM
with your order number.
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When do I get my first Play box?
I'm sorry if this question gets asked a lot, but I wasn't able to find
an answer...how do I know if I will receive the January Play box? I
signed up for Play yesterday, January 7. I'm really hoping I ...
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When do I get my first Play box?
I'm.curious as well..signed up sometime in jan and payment was auto Feb
1st
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Re: When do I get my first Play box?
Hi @haidy, I'll be sending you a private message shortly to assist. 🙂
Best Regards, ❤️ Raquel
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3 Day shipping
I get free 3 day shipping on all order and I just saw my order is going
to take nearly a full week? It should have been here today or yesterday.
I have another order too, I don’t even know when to exp...
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Re: 3 Day shipping
Hi @Megansgj, Sorry to hear about this! I'll send you a private message
to assist you. Best, Mali
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Package not delivered/received
Hi there, my shipping info said my package was delivered yesterday but
it was not there. Please help! Order number is
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Re: Package not delivered/received
Hi @sarahcat91, We don't recommend publicly posting personal info such
as order numbers so I had to edit out your post. 😉 I'll send you a
private message to assist you with this. Best, Mali
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Exchange Policy - can you exchange something that you purchased with store credit?
So, I realize that this might be kind of obnoxious, but basically I
returned a bunch of stuff I wasn’t really enjoying and got store credit,
and with that store credit I purchased something that I’m a...
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Re: Exchange Policy - can you exchange something that you purchased with store credit?
Hi mewitthaus, I recommend visiting your local Sephora Store where they
can further assist you with this. If you have specific questions about
your return, I recommend contacting your local Sephora St...
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