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201,187 Posts
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RE: Re: No more free samples?
Hi Penelope, I’m having the same issue. Today I received my last order
and for the third time I get no samples. Why do they offer three free
samples and even have us pick the samples but they send nothing?
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Re: RE: Re: No more free samples?
Hi @AnnieCruz, I sincerely apologize about this! We're currently aware
of our samples issue and we hope to resolve it soon. I'll be sending you
a PM shortly to assist. 🙂 Best Regards, ❤️ Raquel
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RE: No more free samples?
Same here. 3x. I called once and they gave me points but I’d rather have
the samples.
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Re: RE: No more free samples?
At first I thought it was a glitch, now looking at this feed I see its
new normal.
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The ordinary restock?
Does anyone have any idea when there will be a restock on the ordinary?
(specifically the salicylic acid) I’m starting to run low on my current
bottle and I’m getting a little worried
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Re: The ordinary restock?
Hi @Anonymous, We currently do not have a set restock date at this time.
I highly recommend adding your email to the product page to be notified
when an item is back in stock. I hope this helps! Pleas...
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Re: lost all my reward points on New Year’s Day!
Thanks for letting me know my points were going to expire, I had over
300 points saved and now they are all gone, I'm not very motivated to
return to the store.
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@Doby2001 If you are inactive with Sephora for 16 months,...
@Doby2001 If you are inactive with Sephora for 16 months, then yes your
points do expire.
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Re: lost all my reward points on New Year’s Day!
Hi @lizmcgrath, There was a brief period of time where Beauty Insider
information was unavailable. This should be back to normal now. If not,
please message us with your registered email address so we can look into
this for you.Thanks!
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February play box
I recently moved and forgot to change my address before my play box
shipped. Is it possible to have one re sent to my new address?
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Re: February play box
Hi @2beAquarius, I will send you a private message in regards to this.
Thank you. Best Wishes, Janean
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Link my BI card to my online account
How do I link my BI store card to my online account so I can see all my
points?
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Re: Link my BI card to my online account
Hi @Brooklyn34A, I'd be happy to assist! I'll be sending you a private
message shortly. 🙂 Best Regards, ❤️ Raquel
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Returning an Online Only Purchase?
Hi. I got the wrong shade of Giorgio Armani's luminous silk. Since
stores don't carry it how can I go about returning it or trading it for
the compatible shade?
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Re: Returning an Online Only Purchase?
Hi @Sjluv, Any Sephora.com order can be returned to our Sephora stores
(freestanding and Sephora inside JCPenney)! You can either return or
exchange the item at your local Sephora store or you can ret...
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Birthday
Hey! I accidentily put the wrong birthday on my profile, I need it to be
March 5th, 2000
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Re: Cancle my order
Hi @DurreShahwar! I'm going to send you a PM to assist you further.
Always,Danee
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Didn't receive VIB Card after qualifying for it, need clarification
Hello there, On Feb. 9, 2018 I made a purchase at one of the Sephora
stores. I recently checked my online account, and it says that I earned
enough points to qualify for a VIB membership. I was not in...
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Re: Didn't receive VIB Card after qualifying for it, need clarification
Hi @SamanthaJaneK Congratulations on qualifying for VIB status. If you
haven't already, you should receive the VIB Welcome Offer soon by email.
🙂
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VIB perks and benefits
I wanted to become a VIB member after hearing about the perks,
specifically the monthly samples and special offers/sales. I reached VIB
status at the very end of December 2017. It's February now and I...
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Re: VIB perks and benefits
Hi @Anonymous, Congratulations on becoming a VIB member! We apologize
for any confusion. The monthly gifts are gifts with purchase. Please
make sure you're subscribed to emails from Sephora to be noti...
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Redeem points
I just shopped at a Sephora inside of JCPenney and didn’t get asked
about my Sephora account to redeem points for my purchase. Is there any
way I can redeem points for my purchase with my receipt?
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Re: Redeem points
Hi @Anonymous, I'm so sorry to hear you didn't receive points for your
purchase. Please send me a private message with a copy of your receipt
so I can add your points to your Beauty Insider account. Stay Gorgeous,
Penelope
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Can I return a used beauty blender?
Can I return my used beauty blender? I’m having an allergic reaction to
the pink dye.
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Re: Can I return a used beauty blender?
Hi @Anonymous, Sephora does accept gently used items for returns.
Returns are ultimately up to the store's discretion. Please contact your
local Sephora store for more information. Stay Gorgeous, Penelope
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Double charge
Can Sephora explain to me why they double charged me? I have 2
transactions for the same order on 2 separate days. This is ridiculous!
What if my account had been overdrawn?
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RE: Double charge
I’m having this same problem I called and they couldn’t even answer my
question!
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Re: Double charge
Hi @dede30, I'm happy to look into this for you! I'll send you a PM for
more info.
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Re: help
Hi @Sadieannmartin I'm sorry to hear that you are experiencing
difficulty. I recommend clearing your cookies and cache or trying a
different browser.
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I’ve been forced to no longer shop with Sephora
2/09 was my birthday. I was startled by a knock at the door to which my
boyfriend answered. There was a small package. He then got on the phone
and became very upset!!! Come to find out he had ordered...
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Re: I’ve been forced to no longer shop with Sephora
Hi @Kristie0209, I'm truly sorry to hear your blowdryer was missing from
your package! I'm going to send you a PM to assist you further. Always,
Danee
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