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200,568 Posts
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Re: Where's my package?
Hi @Anonymous, I'll be sending you a PM shortly to assist! 🙂 Best
Regards, ❤️ Raquel
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How can I add points from a receipt?
I bought at Sephora, but nobody asked me if I was a beauty insider and I
would like to add my receipt on my account.
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Re: How can I add points from a receipt?
Hi @Anonymous, I'm very sorry to hear this! Please private message me a
clear photo of your receipt, so I can add the points to your Beauty
Bank. Thank you. 🙂 Best Regards, ❤️ Raquel
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Samples idea?!
Good morning! About samples @ your retail stores!! I got samples
yesterday from my local Sephora and they were the worse samples ever.
She squirt like one drop of product into the container. My sugges...
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RE: Samples idea?!
Now we are guaranteed a full Container. This is unacceptable, how my
supposed to know if it breaks me out or anything that’s why they should
give out full customized samples just like the premade samp...
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RE: Samples idea?!
Can you revise the sample policy!! Im also reading other customers are
having the same problem in different Sephora’s around USA. Why cause the
employees are hoarding the free perks and samples. Share...
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Re: RE: Samples idea?!
Hi @Butterfly0807, I'm sorry to hear about your experience and will be
sending you a PM shortly. Bisous, Sian
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RE: Re: RE: Samples idea?!
Am I wrong about the samples. Please contact me XXXXXXXXXXX. I really
want to know the policy of the samplesZ no one has contacted me yet
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1 Reply
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Re: RE: Re: RE: Samples idea?!
Hi @Butterfly0807, I removed your phone number from your post for
security purposes. I recommend not posting any personal information on
public posts. Please feel free to private message me if you sti...
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Another incomplete order in two days...
Order number XXXXXXXXXX. First of all i just received my order at
9pm...that’s super inconvenient and caused a ruckus with my dogs...I
just received my order, it said to select 5 samples. I received 2...
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Re: Another incomplete order in two days...
Hi @Crist1na, I removed your order number from your post for security
purposes. I'll be sending you a PM shortly to assist. 🙂 Best Regards,
❤️ Raquel
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Sephora shipped my item to the wrong address!
I placed an order with Sephora and put in my shipping address but
somehow it reverted back to the old address I had on file! Therefore
shipping my items to the wrong address! I'm not sure what to do! ...
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Re: Sephora shipped my item to the wrong address!
Hi @Anonymous, Oh no! I'm so sorry to hear this. I'll be sending you a
PM shortly to assist. 🙂 Best Regards, ❤️ Raquel
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samples
i got my new order today and three samples are missing again. They gave
me some points for the previous error but this is reaching heights. One
order correctly sent is it really to much to ask from a ...
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Re: samples
Hi @Amreenvirani, I'm so sorry about this, and thank you for sharing
this feedback. I'll take a look at your recent order, and will send you
a private message shortly to assist. Warm regards, Laurie
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Change My Birthday
Hi! I need to change my birthday on Sephora. When i signed up, I just
clicked through not realizing I needed to put in my birthday, so it has
a random one. Could someone please help me change my birthday to June
13th?
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1 Reply
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Re: Change My Birthday
Hi @Anonymous, Per your request, I've updated your birthday to June 13.
If any additional assistance is needed, please feel free to send me a
private message. 🙂 Best, Laurie
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Store Credit
I just returned items and got a store credit. It is non-transferable. It
cannot be used online and just in-store only. Can I use it at Sephora at
JC Penny?
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Re: Store Credit
Hi @chualom, Store merchandise cards never expire, and can be used at
any Sephora location. I recommend contacting your local Sephora inside
JCPenney directly prior to your visit for more information. I hope this
helps. 🙂 Best, Laurie
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Disappointed
Greetings Sephora people!I am a Rouge member, which I know you know
means I spend a lot of money at Sephora for things for me & for my
daughters, too. We LOVE your store & buy most things via the webs...
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Re: Disappointed
Hi @jenniferbell, I'm sorry to hear this and thank you for sharing this
feedback. Please find the Sephora US returns & exchanges policies here.
> https://www.sephora.com/returns-exchanges. If you're l...
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Returns to SIJCP without receipt
Hi, I purchased some items on nov 2017 and I really used just one time
and stop with that. I don´t know why but the shade and light from kvd
give me irritation after using it. I don´t know if I can re...
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Re: Returns to SIJCP without receipt
Hi @Mabel20, I am very sorry that this item did not work out for you.
Sephora is unable to process refunds or exchanges for items that were
purchased after 90 days. I am very sorry for the inconvenien...
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Merging online and in-store Insider accounts
Hello, I'm looking to merge my longtime Insider account with my online
account; I don't see a way to do this with my online profile. Any
assistance is appreciated.
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1 Reply
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Re: Merging online and in-store Insider accounts
Hi @Anonymous I will send you a message to help with this.
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Third time broken product from Ontrac
Hello! I spoke with a rep yesterday and she was kind of off putting.
This is the THIRD time I’ve had something delivered by Ontrac and my
product has been broken. The first time it happened, I request...
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1 Reply
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Re: Third time broken product from Ontrac
Hi @Annadoll, I'm so sorry to hear this! I completely understand your
frustration with the situation, and I will be sure to forward your
feedback regarding your orders along to the appropriate contact...
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Unsuccessful Authorization Order
Good Day My order status says unsuccessful authorization .... what
should I do ?
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1 Reply
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Re: Unsuccessful Authorization Order
Hi @Anonymous, I will look into this for you and send you a PM with more
information soon!
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my points aren’t showing up
The points on my insider card (last receipt shows 200+) are not showing
up when log into my profile. How can I fix this?Cheers Valeria
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Re: my points aren’t showing up
Hi @Anonymous I'm happy to look into this for you! I will send you a PM
shortly.
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Re: Merging Accounts
Hi @Anonymous I'm happy to help with this and will send you a PM in just
a moment!
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No samples again!
Super disappointed, I just got my order and had no samples in it at all.
Zero! It's the main reason I shop on Sephora and not on the brands site
directly. Why doesn't anyone check the packages before they are send
out?
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RE: No samples again!
Same here, except they threw in a stank replica men’s scent, “in the
barbershop,”as a replacement for, I guess, all three samples I did order
and not receive. Some must’ve leaked out because I was con...
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Re: No samples again!
Hi @SadPandaZ, I'm very sorry to hear this. I'll be sending you a
private message shortly to assist. 🙂 Best Regards, ❤️ Raquel
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returning items
I recently returned items bought with credit in the app but I returned
them in store, and was given a store credit which I can't use in the
app. If I mail in my returns bought with store credit in the app, will I
get store credit in the app again?
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Re: returning items
Hi @infinitebrevity, Refunds go back to the original payment method. If
you paid for items with an in store credit, your funds will go back to a
store credit. Also, we cannot process returns for in st...
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thank you, the items I want to return by mail were purcha...
thank you, the items I want to return by mail were purchased by mail but
bought with credit in the app, will I get credit in the app again if I
return by mail?
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