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200,634 Posts
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Re: How can I redeem points from a receipt?
Hi DDDiana98, I'm happy to help with this! I'll PM you shortly for more
info.
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Re: How can I redeem points from a receipt?
Hi @jareliromero, I'd be happy to help! Please send me a PM with a photo
of your receipt and I'll add the points for you 🙂 Bisous, Sian
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Com'on Sephora... samples?
So a lot of people (including me) are complaining that they're not
receiving any samples at all in their online orders. What is Sephora
doing to fix this? Is this the new normal?
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Re: Com'on Sephora... samples?
Hi @mishmish3, I sincerely apologize about this. We're currently aware
of our ongoing samples issue and we hope to resolve it with our
Distribution Centers soon. I'll be sending you a private message ...
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Missing GWP
Received a package yesterday with the promotional item missing. Called
CS and was told they cannot be shipped and offered BI points. No points
have been added, still disappointed to not receive the pr...
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Re: Missing GWP
Hi @sosolala, I'm sorry to hear about this and am sending you a private
message right now to help. All my best, Megan
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Return policy
Hi~Do you know if I can return the products, which I brought in Hawaii
during my vacation,to my local Sephora store in Arizona?
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Re: Return policy
Hi @Anonymous, Yes, you are welcome to return these items at your local
Sephora store location. Please send me a private message if I can help
with anything else. All my best, Megan
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None of my 5 Luxe samples arrived?!
Well, once again, I feel screwed over by Sephora. When I got the Sephora
email that new samples had dropped and that they were Luxe and that we
had the choice of 5, I was on it immediately. I chose 1)...
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Re: None of my 5 Luxe samples arrived?!
Hi @Anonymous I'm so sorry to hear that you didn't receive your samples.
I'll send you a private message so I can assist you further with this.
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Grrrrr 😡
I placed a lot of orders recently because I wanted the extra samples and
that went well with most of the orders. On two orders I ordered a point
urban decay primer costing me a total of 200 points. Th...
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Re: Grrrrr 😡
Hi @Anonymous, Oh no, I'm so sorry to hear about your recent ordering
experiences. I will send you a private message in just a moment to help.
All my best, Megan
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What is the actual return policy? And why are your associates so RUDE
I was unable to return something today because the associate couldn’t
find the item in my VIB account BECAUSE I HAVE TOO MANY PURCHASES. So I
called Rouge customer service and was very rudely told by ...
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Re: What is the actual return policy? And why are your associates so RUDE
Hi @Desiree1976, This sounds frustrating and I'm sorry to hear about
your experience. For Canadian purchases, returns must be received in
store or at our distribution center by mail within 30 days fro...
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Getting points from a receipt?
I made a purchase in store last week and I couldn’t remember the email I
used for my account. I was told I could get my points online with the
receipt?
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Re: Getting points from a receipt?
Hi @maritaseba, Please send me a private message with a copy of your
receipt and I will add your points to your account. Stay Gorgeous,
Penelope
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Didn't get points for JCP purchase :(
Went to a Sephora inside JCPenney and they didn't have the item I wanted
so the guy ordered it for me online to have delivered to my house with
free shipping. He said that as long as my email is the s...
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Re: Didn't get points for JCP purchase :(
Hi @TF21, I will send you a message to provide further assistance. Stay
Gorgeous, Penelope
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Samples
This was my first play box so not pleased uughhhh. I cant use these hair
products as it is not for my type of hair. Not one thing in my box I can
use . Such a disappointment . I guess Ill give it one ...
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Re: Samples
Hi @Tosha2Sexy4ya, I'm so sorry to hear you weren't happy with your
first PLAY! box. We value your feedback and will share it with the PLAY!
team directly so we can improve our boxes. We hope you enjo...
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unsuccessful autherization
Unsuccessful autherization agaaaaain!!!now what to do!!! What is wrong
with uuuuu????
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Re: unsuccessful autherization
Hi @Anonymous, I will send you a private message to provide further
assistance. Stay Gorgeous, Penelope
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My Packages Did Not Deliver. No Help
I’m very distressed since two of my packages were supposed to come two
days ago on Wednesday and the tracking says delivered. So far no one has
helped me. I have gotten messages but no response or sol...
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Re: My Packages Did Not Deliver. No Help
Hi @Anonymous, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Stay Gorgeous, Penelope
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Why I never receive the free sample?
Well i know I didn’t pay anything for the free samples, but if you don’t
want to offer it then why expecting me to choose free sample?
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Re: Why I never receive the free sample?
Hi @Anonymous, I am so sorry to hear this! I will send you a PM for
further assistance. Best, Zakiya
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No samples
I just received an order today but the 3 samples I picked out at
checkout were not included! It seems like this has happened quite a bit
to other people, and I don’t understand why it’s so hard to inc...
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Re: No samples
Hi @skulhanek, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Stay Gorgeous, Penelope
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Wrong & missing samples?
I put an order through online because I was excited about the 5 sample
promotion they had going on. When I got my package there were only 3
samples, and none of them were what I had selected either. W...
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Re: Wrong & missing samples?
Hi @hvanosch, sorry to hear that! I will send you a PM shortly to help.
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Re: Delete reviews
Hi @CCKai I have removed those for you and they should come down from
the site within 24 hours.
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Unsuccessful Authorization
Hello I made an online order a few days ago and noticed that i did not
recieve an update for my order. I decided to check on the Sephora app
for an update and it said "unsuccessful authorization" my o...
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Re: Unsuccessful Authorization
Hi @Anonymous I'm sorry to hear that your order was cancelled. I see
that you have now been assisted with this.
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No samples or 100 point item in last package.
I just received my last order and shocker, none of the 5 samples we were
offered came, AGAIN. Even worse, I didn't receive the Origins perfect
world 100 point sample I selected. I received the product...
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Re: No samples or 100 point item in last package.
Hi @Mystri, sorry to hear that! I will send you a PM in a moment to help
with this.
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Trying to put through an order but it says my birthday gift is not yet eligible
My birthday month is in February however I couldn't put in an order in
February because everything I wanted at that time was out of stock. The
item I want (Lancome's Visionnaire Advanced Skin Correcto...
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Re: Trying to put through an order but it says my birthday gift is not yet eligible
Hi @beaverho sorry about that! I recommend giving CS a call at
1-877-SEPHORA, so one of our phone reps can help you add the birthday
gift to your order. Happy Belated Birthday!
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