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200,612 Posts
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Re: 2 Missing Packages
Hi @Anonymous, Upon review, it appears you've been assisted. If you need
further assistance, please private message me your order numbers.
Thanks! Best Regards, ❤️ Raquel
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How do I receive monthly gifts as a rouge?
Been rouge for the past years and never been notified nor received one;
just found out from the rouge forum.
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Re: How do I receive monthly gifts as a rouge?
Hi @hmmmq, I'm sorry to hear this! Our Rouge monthly gifts are promotion
codes that are sent via email. The promotion codes are codes to redeem a
free gift with purchase. If you haven't received any o...
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Re: Missing product in my beauty box
Hi @polishgal24, I'm very sorry to hear this! I'll be sending you a
private message shortly to assist. 🙂 Best Regards, ❤️ Raquel
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Cancellations
Hi I am from Macau. Sephora kept cancelling my orders because they
couldn't confirm my payment info. Is it because I order too much? I
ordered $488 but all of it is for my personal use. How can i do with it?
Thank you!
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Re: Cancellations
Hi @Anonymous, I'll be sending you a PM shortly to assist. 🙂 Best
Regards, ❤️ Raquel
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Missing 2018 Rouge Gift in Rewards Bazaar
missing option to add in the Rouge gift for making Rouge in 2018. I've
been reviewing it almost for the past 3 months & haven't ever seen it
being an option for me to add to my order... please assist. thanks.
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Re: Missing 2018 Rouge Gift in Rewards Bazaar
Hi @saridyn, The Rouge qualification gift should appear as soon as you
have spent $1000 in a calendar year with Sephora. If you're not seeing
this option in the Rewards Bazaar, please call us at 1-877...
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5 Luxe Samples, only 2 of 5 samples arrived!
I placed on order on the first day of the 5 Luxe sample offer and only
received 2 samples out of 5 and neither were what I chose. I feel that
even if they were substituted with non-Luxe samples, I sho...
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Re: 5 Luxe Samples, only 2 of 5 samples arrived!
And when my order shipped, 3 of the samples I HAD chosen were still in
stock. 2 are STILL in stock now?! How does that even happen?
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Re: 5 Luxe Samples, only 2 of 5 samples arrived!
Hi @Rosie89, I'm sorry to hear about this! I will send you a PM shortly
to assist you further. To answer your question about the samples showing
up online, this may occur when a sample is still availa...
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Wrong birthday
My account says my birthday is December 9, but it’s wrong my birthday is
August 17. How can I fix this?
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Can I use my JCP credit card to make Sephora.com purchase? (March 2018)
Simple question: Can I use my JCP CC to make purchases through
Sephora.com? I'm a JCP employee and card holder who's been told I can
use my card here. However when I go to enter my card info, it says ...
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Re: Can I use my JCP credit card to make Sephora.com purchase? (March 2018)
Hi @Anonymous, The methods of payment currently accepted at Sephora.com
are Visa, MasterCard, Discover, American Express, PayPal, JCPenney
credit cards, Sephora Gift Cards and Sephora.com eGift Certif...
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How can I redeem points from a receipt?
I bought products from Sephora today but I forgot to tell my e-mail. Can
I redeem points from the receipt?
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Re: How can I redeem points from a receipt?
Hi DDDiana98, I'm happy to help with this! I'll PM you shortly for more
info.
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Re: How can I redeem points from a receipt?
Hi @jareliromero, I'd be happy to help! Please send me a PM with a photo
of your receipt and I'll add the points for you 🙂 Bisous, Sian
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Com'on Sephora... samples?
So a lot of people (including me) are complaining that they're not
receiving any samples at all in their online orders. What is Sephora
doing to fix this? Is this the new normal?
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Re: Com'on Sephora... samples?
Hi @mishmish3, I sincerely apologize about this. We're currently aware
of our ongoing samples issue and we hope to resolve it with our
Distribution Centers soon. I'll be sending you a private message ...
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Missing GWP
Received a package yesterday with the promotional item missing. Called
CS and was told they cannot be shipped and offered BI points. No points
have been added, still disappointed to not receive the pr...
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Re: Missing GWP
Hi @sosolala, I'm sorry to hear about this and am sending you a private
message right now to help. All my best, Megan
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Return policy
Hi~Do you know if I can return the products, which I brought in Hawaii
during my vacation,to my local Sephora store in Arizona?
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Re: Return policy
Hi @Anonymous, Yes, you are welcome to return these items at your local
Sephora store location. Please send me a private message if I can help
with anything else. All my best, Megan
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None of my 5 Luxe samples arrived?!
Well, once again, I feel screwed over by Sephora. When I got the Sephora
email that new samples had dropped and that they were Luxe and that we
had the choice of 5, I was on it immediately. I chose 1)...
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Re: None of my 5 Luxe samples arrived?!
Hi @Anonymous I'm so sorry to hear that you didn't receive your samples.
I'll send you a private message so I can assist you further with this.
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Grrrrr 😡
I placed a lot of orders recently because I wanted the extra samples and
that went well with most of the orders. On two orders I ordered a point
urban decay primer costing me a total of 200 points. Th...
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Re: Grrrrr 😡
Hi @Anonymous, Oh no, I'm so sorry to hear about your recent ordering
experiences. I will send you a private message in just a moment to help.
All my best, Megan
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What is the actual return policy? And why are your associates so RUDE
I was unable to return something today because the associate couldn’t
find the item in my VIB account BECAUSE I HAVE TOO MANY PURCHASES. So I
called Rouge customer service and was very rudely told by ...
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Re: What is the actual return policy? And why are your associates so RUDE
Hi @Desiree1976, This sounds frustrating and I'm sorry to hear about
your experience. For Canadian purchases, returns must be received in
store or at our distribution center by mail within 30 days fro...
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Getting points from a receipt?
I made a purchase in store last week and I couldn’t remember the email I
used for my account. I was told I could get my points online with the
receipt?
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Re: Getting points from a receipt?
Hi @maritaseba, Please send me a private message with a copy of your
receipt and I will add your points to your account. Stay Gorgeous,
Penelope
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Didn't get points for JCP purchase :(
Went to a Sephora inside JCPenney and they didn't have the item I wanted
so the guy ordered it for me online to have delivered to my house with
free shipping. He said that as long as my email is the s...
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Re: Didn't get points for JCP purchase :(
Hi @TF21, I will send you a message to provide further assistance. Stay
Gorgeous, Penelope
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Samples
This was my first play box so not pleased uughhhh. I cant use these hair
products as it is not for my type of hair. Not one thing in my box I can
use . Such a disappointment . I guess Ill give it one ...
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Re: Samples
Hi @Tosha2Sexy4ya, I'm so sorry to hear you weren't happy with your
first PLAY! box. We value your feedback and will share it with the PLAY!
team directly so we can improve our boxes. We hope you enjo...
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