Services
From makeovers to personalized skincare consultations
Sign In
Customer Support
201,187 Posts
Post | Hearts | Replies |
|---|---|---|
|
Is anyone else not receiving everything they purchased?
I purchased a few items and I got to get 3 samples items that just
didn’t come when I looked at the delivery information it said it was in
the package, and clearly not there.
0
3
| 0 Hearts |
3 Replies
|
| 0 Hearts |
1 Reply
| |
|
Re: Is anyone else not receiving everything they purchased?
Hi @Anonymous, I sincerely apologize about this. I'll be sending you a
PM shortly to assist. 🙂 Best Regards, ❤️ Raquel
0
0
| 0 Hearts |
0 Replies
|
|
Re: Is anyone else not receiving everything they purchased?
@Anonymous, I am sorry to hear that samples were missing from your
order. I am sending you a message now!
0
0
| 0 Hearts |
0 Replies
|
|
Online account and offline Beauty Insider accounts not linked?
I'm in a bit of a predicament.I am VIB and have a lot of points I'd like
to redeem. However, these points were generated not by online orders,
but rather in-store purchases. My online account uses the...
0
7
| 0 Hearts |
7 Replies
|
|
Re: Online account and offline Beauty Insider accounts not linked?
Hello @Anonymous , So sorry to see this. If you are still experiencing
issues with this, please send me a PM and I'd be happy to assist!
Cheers, Richard
0
3
| 0 Hearts |
3 Replies
|
| 0 Hearts |
2 Replies
| |
|
Re: Online account and offline Beauty Insider accounts not linked?
Hi @Anonymous, I'll be sending you a PM shortly to assist. 🙂 Best
Regards, ❤️ Raquel
0
1
| 0 Hearts |
1 Reply
|
| 0 Hearts |
0 Replies
| |
|
Hey, I have the exact same issue and no one knows!
Hey, I have the exact same issue and no one knows!
0
1
| 0 Hearts |
1 Reply
|
|
Re: Hey, I have the exact same issue and no one knows!
Hi @Anonymous, I'm sorry! I can certainly assist with linking your
Beauty Insider card to your online account. I'll send you a private
message shortly requesting your BI card number and registered email
address. Thanks for your patience! - Laurie
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
0 Replies
| |
|
Exchange/ Refund policy?
Hello, I purchased a foundation last month, It isn't the correct shade
and doesn't work well with my skin type. I am wondering what your policy
is on exchanges and if possible, since I am 4 hours from...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Exchange/ Refund policy?
Hi @KatlMurray, You’re able to return or exchange new or gently used
items within 60 days (30 in Canada) of the original purchase date along
with a receipt. All store returns are at our store's discre...
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
1 Reply
| |
|
Re: Missing Samples from order
Hi @polishgal24, I'm so sorry to hear samples were missing from your
order. I'll be sending you a private message shortly to assist. 🙂 Best
Regards, ❤️ Raquel
0
0
| 0 Hearts |
0 Replies
|
|
Accidentally Created Two Accounts
I accidentally created a new account as I had forgotten I had previously
created an account with a different email address. I don't see a way to
delete an account, I was wondering if someone could som...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Accidentally Created Two Accounts
Hi @Anonymous, Since you have two accounts, I'm able to link them
together for you! I'll be sending you a PM shortly to assist. 🙂 Best
Regards, ❤️ Raquel
0
0
| 0 Hearts |
0 Replies
|
|
Why are samples being left out of orders?
I just received my order today and again samples are missing. I called
to find out what happened and I was told that where my order was
processed probably ran out of the samples I wanted. Why even hav...
1
1
| 1 Hearts |
1 Reply
|
|
Re: Why are samples being left out of orders?
@MadslynnsMom, I am really sorry to hear that samples were missing again
from your order. I am sending you a message now.
0
0
| 0 Hearts |
0 Replies
|
|
Missing samples again ☹️
Received my order today and it didn’t come with any samples at all. I
understand if the ones I chose were out, but they still be substituted
no? This isn’t the first time either....
0
1
| 0 Hearts |
1 Reply
|
|
Re: Missing samples again ☹️
@sly112, I am sorry to hear that samples were missing from your order! I
am sending you a message now.
0
0
| 0 Hearts |
0 Replies
|
|
Gift card issue
I recently got a 50$ gift card as a present and when I went to pay, it
said there was 0$ on it even though I never used it... does anyone know
what I can do?
2
1
| 2 Hearts |
1 Reply
|
|
Re: Gift card issue
Hi @chloevuicic, It sounds like you are shopping on the Canadian site
but someone accidentally sent you a US Gift Card to use. I'll send you a
private message to further assist you. 😉 Best, Mali
0
0
| 0 Hearts |
0 Replies
|
|
Applying at Sephora
Hey, I’ve been wanting to apply at Sephora. I have had job experience
however not retail experience any tips or what I should expect?
1
1
| 1 Hearts |
1 Reply
|
|
Re: Applying at Sephora
Hi @rachelramona1, That's awesome you are thinking about applying! 🙂
For more information on employment opportunities with Sephora retail or
Sephora.com, please copy and paste the following link into...
0
0
| 0 Hearts |
0 Replies
|
|
Sephora Eyebrow Class
I am registered to go to an eyebrow sculpting class at Sephora tomorrow.
It says it's free...but do I need to purchase materials to participate?
1
1
| 1 Hearts |
1 Reply
|
|
Re: Sephora Eyebrow Class
Hi @GoldenMisses, I would call the location directly for exact details
regarding your appointment. 🙂 Cheers, Mali
0
0
| 0 Hearts |
0 Replies
|
|
Beauty gadgets
I am looking at two LED eye masks by Dr. Dennis Gross. One is listed
item 1944933; the other (I assume, the newer one) is item 2003937. Does
anyone know what is the difference between them? They appea...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Beauty gadgets
Hi @Anonymous, I'm happy to find out more information, and I will send
you a private message shortly. 🙂 Best regards, Laurie
0
0
| 0 Hearts |
0 Replies
|
|
Is anyone else having a problem with delivery 😒
I don't appreciate the new company sephora is using to delivery my
stuff😒😒😒 they don't even ring my bell they literally just leave my
package anywhere. #whereismymakeup !!?!?!
0
4
| 0 Hearts |
4 Replies
|
|
Re: Is anyone else having a problem with delivery 😒
Hi @labelleartiste, I am really sorry that you have had this experience!
I will forward this feedback to the appropriate team. If you are still
having issues with your order, please send myself or another Mod a PM.
🙂 Bisous, Sian
0
3
| 0 Hearts |
3 Replies
|
|
Re: Is anyone else having a problem with delivery 😒
Meee!!!!!! I already have 1 lost package from Sunday and I am waiting on
another package. I am extremely upset.
0
2
| 0 Hearts |
2 Replies
|
|
Re: Is anyone else having a problem with delivery 😒
Hi @Melz201, I'm sorry to hear this! If you have not been assisted with
your lost package yet, please send me a private message with your order
number, and I will be happy to take a look. Best regards, Laurie
0
1
| 0 Hearts |
1 Reply
|
|
Re: Is anyone else having a problem with delivery 😒
@LaurieBTThank you Laurie. Someone is currently helping me. I really
hope these issues get solved because it is very frustrating!
1
0
| 1 Hearts |
0 Replies
|
|
Anyone else having problems with delivery?
I placed 2 orders last week on different days. I get my packages
delivered to my job because I'm barely home. Now 1 package was delivered
on Sunday at 8:27pm when my job is closed, but package was dro...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Anyone else having problems with delivery?
Hi @Melz201, I am very sorry about that! I will send you a private
message so that I can further assist you with this. Thanks! Best Wishes,
Janean
0
0
| 0 Hearts |
0 Replies
|
|
Lipstick
A while back I got the Kat von D Everlasting Glimmer Veil in Satellite.
I am absolutely in love with it, it looks fantastic, lasts all day, and
does not come off. Literally, I can scrub with makeup wi...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Lipstick
Hi @Anonymous, I have found that usually products with an oil base tend
to help remove stubborn matte lipstick or lip stains. The Clinique Take
The Day Off Cleansing Balm works pretty well as well as ...
0
0
| 0 Hearts |
0 Replies
|
|
Missing package?
I have recently made an online order, however, I never received the
package. When I tracked my package it says that it has been delivered
but it never came.
0
1
| 0 Hearts |
1 Reply
|
