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200,882 Posts
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Re: No samples in online order
Hi @lilyleaf, I am so sorry to hear your order arrived without samples!
I'm going to send you a PM now so I can help. Thanks!
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Missing Samples in my Order
I didn't get my samples I selected with my order. I was so excited to
try the products I selected and they weren't there even though they are
listed in my order summary.
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Re: Missing Samples in my Order
Hi @Anonymous, I'm so sorry that your samples were missing from your
order. I'll send you a private message shortly to assist. Best, Laurie
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RE: Re: promo?
Send me a link too plz ?? I also am not able to get my free 2Day
shipping for Rouge.... Any advice ?? I've been putting off a order
trying to straighten it out. Thanks
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Re: RE: Re: promo?
Hi @lale, I've moved this post to the Customer Support thread, and I'll
send you a private message to assist shortly. 🙂 Best, Laurie
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Luxe samples
What's going on? The promo was 5 Luxe samples with your order I receive
my order and there is only 1 sample in the box. This has been an ongoing
issue with every order that I have placed since around ...
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Re: Luxe samples
Hi @JaeRock, I'm so sorry that you did not receive all of your samples,
and I understand this can be disappointing. I'll take a look now, and
I'll send you a private message to assist shortly. Best regards, Laurie
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Birthday Reward
Hello! I never received my birthday reward in stores because they said
they were out of the product, is there any way that I can receive it
with my next online order?
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1 Reply
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Re: Birthday Reward
Hi @amethyst26, I'm sorry to hear this! You're able to add your birthday
gift to any merchandise order by adding it from our Rewards Bazaar here
> https://www.sephora.com/rewards. If you're unable to ...
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Link Beauty Insider Card
Need help linking my beauty insider card to my online account. I've had
the card for years but it doesn't seem to be linked to any of my email
addresses. I've only ever made in-store purchases, so it'...
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Re: Link Beauty Insider Card
Hi @katherinabron, I'd be happy to assist! I'll be sending you a PM
shortly. 🙂 Best Regards, ❤️ Raquel
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poor customer service In stores
I was on vacation on the weekend and went in to the same Sephora two
days in a row. I was never spoken to by a staff member once until i
checked out. I wandered the store for about a half hour both ti...
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Re: poor customer service In stores
Hi @courtneybrad, I'm so sorry to hear about your recent store
experience. Can you please send me a private message providing me the
location you were at, any additional details you'd like to add, and...
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A little disapointed with play.
So this is my first month with this subscription When I signed up it
said I would be receiving March play box but day after day no update so
I called. I was told I missed the deadline and now have to ...
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Re: A little disapointed with play.
Hi @Anonymous, I'm sorry to hear this. I'm going to look into your
subscription for you and send you a private message shortly in regards
to this. 🙂 Best Regards, ❤️ Raquel
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Change Address for Order
Help! I JUST placed an order and upon reviewing it realized that I
didn’t put in an apartment number. I’ll never get my order if i don’t
add the number to the order!
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Re: Change Address for Order
Hi @zoeeclifton, For immediate assistance, please give us a call at
1-877-SEPHORA. 🙂 Best Regards, ❤️ Raquel
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2 issues with my Play service
Hello, First my box didn’t have what it was suppose to. I got a
duplicate of the Setting Mist and I was missing the IGK Moisture Balm.
Second over the weekend I friend to use my 50+ points on a lipstick and
it wouldn’t read. Can you help me?
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Re: 2 issues with my Play service
Hi @bear423, I'm so sorry to hear this. I'll be sending you a private
message shortly to assist! Best Regards, ❤️ Raquel
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Missing Luxe Samples
I saw the promo for the 5 luxe samples instead of the typical 3, so I
placed an order. When my package arrived today, I had received a Grande
Lip foil along with only 1 of the actual luxe samples I ha...
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Re: Missing Luxe Samples
Hi @Mockingbird88, I sincerely apologize about this. I'll be sending you
a private message shortly to assist. 🙂Best Regards, ❤️ Raquel
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Can I return an in store Sephora purchase to a JCP Sephora?
I had read some posts on the community board that you can return free
standing purchases to a jcp Sephora . I purchased an item at a free
standing Sephora and I tried to return it to a JCP Sephora and...
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Re: Can I return an in store Sephora purchase to a JCP Sephora?
Hi @meg85, You should be able to return free standing store purchases at
Sephora inside JCP. You’re able to return or exchange new or gently used
items within 60 days of the original purchase date alo...
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Re: how to cancel my order?
Hi @Anonymous, Please call in for immediate assistance with this. Our
Beauty Advisors are available by calling, 1-877-SEPHORA
(1-877-737-4672), Monday – Friday 5am PT to 9pm PT and Saturday & Sunday
6am PT to 9pm PT. Best, Mali
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Samples
I received my order today & I got 3 samples when I should have had 5.
Only one of them is what I requested. This has been happening with most
orders for the last year or so, and sometimes I get no sam...
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Wrong preset address?
When placing my order I always use "same as billing address" but this
time it used an old address that is impossible for me to get to/don't
use anymore I asked for help and got an automated message sa...
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Re: Wrong preset address?
@Anonymous, I'm experiencing technical difficulties. Can you send me a
private message with your order number and the correct address so I can
look into this for you? -Mali
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Re: Wrong preset address?
Hi @Anonymous, I'll send you a private message to assist you. Thanks!
Best, Mali
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Didn't get any of my samples!
I didn't receive any of the samples I ordered with my sephora purchase.
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Re: Didn't get any of my samples!
Hi @Anonymous, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Stay Gorgeous, Penelope
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Didn't receive my samples
I recently purchased from Sephora and none of the samples I requested
were sent to me.
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Re: Didn't receive my samples
Hi @Anonymous, I am sorry to hear that you did not receive any of your
samples. I will send you a PM for further assistance. Best, Zakiya
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it's been two days and my purchase still hasn't processed?
I order some things a couple days ago and I haven't gotten an email, or
anything saying that it's on its way, or it's done processing, nothing.
so I'm kinda confused as to why I haven't gotten anything yet
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Re: it's been two days and my purchase still hasn't processed?
Hi @Anonymous, I am so sorry to hear this! I will send you a PM for
further assistance. Best, Zakiya
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Exception
There is a very wired order that shows there is an exception of order. I
do not know the reason! Can anyone kindly help me answer the question
please? Thanks a lot!!
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Re: Exception
Hi @Anonymous, I will check on this for you and send you a PM with more
info shortly!
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Re: Exception
@Anonymous you may want to post this in customer support instead so a
mod can see and assist you!
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