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200,648 Posts
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Re: How do I delete my Sephora account and my Beauty Insider account?
Hello Mali i would like to delete my account as well. Could you help me
? thanks @MaliBTwrote:Hi @Deanne2, I'll send you a private message to
assist you! Best, Mali
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1 Reply
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Re: How do I delete my Sephora account and my Beauty Insider account?
Hi @marinete, I'll send you a private message to assist you. 🙂 Best,
Mali
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I forgot to add my free samples!
Hi! I just placed an order a few seconds ago and realized that I forgot
to add my free samples. Is there any way that someone could help me edit
my order or add them? I was interested in the vinoperfe...
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1 Reply
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Re: I forgot to add my free samples!
Hi @Anonymous, We are not able to modify or cancel orders once placed.
Sorry about that! -Mali
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Re: How can i delete my sephora account?
Hi @Anonymous, I'll send you a private message to assist you. 😉 Best,
Mali
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Re: How can i delete my sephora account?
@Anonymous Try posting your request on the customer support thread for
assistance with this. A mod should be able to assist 🙂
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mailing address
I just found out that somehow my main address got changed to my bf’s
parents’ house .. no idea how because i’ve never had anything shipped
there .. i only found out because my bf went there today and ...
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Re: mailing address
Hi @sxngbxrd, I'll send you a private message to assist you. Thanks!
Best, Mali
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It won't accept my card...
I'm trying to check out and I know that all of my card information is
correct but it keeps saying that something is wrong with it... I have
enough money on it, I just can't pay 😞
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1 Reply
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Re: It won't accept my card...
Hi @cloudyday098, I would call in for assistance with this. 😉 Our
Beauty Advisors are available by calling, 1-877-SEPHORA
(1-877-737-4672), Monday – Friday 5am PT to 9pm PT and Saturday & Sunday
6am ...
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Sephora order in pending status
Hi Sephora team, My order placed on April 20th is still in pending
status. I'm worried because the order has a lot of items. Could you
kindly let me know if everything's ok?
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Re: Sephora order in pending status
Hi @Radsssss, We don't recommend publicly posting personal information
such as order numbers so I had to edit your post. 😉 I'll send you a
private message to assist you. Best, Mali
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1 Reply
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Re: Sephora order in pending status
Thanks Mali.. As long as none of the items in the order are canceled,
I'm happy 🙂Thanks again..
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Gift card balance $0
I have two gift cards. One I used but not the whole balance and the
other I haven’t used. Both are showing $0 balances. Can you tell me
when/where these gift cards were used to see why the balance on both is
$0? Thanks.
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1 Reply
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Re: Gift card balance $0
Hi @KeeksBeauty, I'll send you a private message to assist you! Best,
Mali
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Dissaspointing
Customer service email won't work. And I typed this all out. I purchased
the fenty foundation and was shade matched by an employee to shade 150.
Last week when I opened the box it is way too dark (jus...
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1 Reply
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Re: Dissaspointing
Hi @abzfinn, I can look into this for you! I'll send you a private
message. Best, Mali
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No samples
I got one my packages today and when i open it i find i’ve got none of
the 3 samples i had chosen. The biggest reason i had made a purchase was
because i wanted to try the bum bum cream that was being...
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1 Reply
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Re: No samples
Hi @cristal07, I'm so sorry to hear you're missing samples in your
order. I'll be sending you a private message shortly to assist. 🙂 Best
Regards,❤️ Raquel
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1 Reply
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Re: Why is my order pending?
Hi @Anonymous, Due to high volume from our Spring 2018 Bonus Promotion,
your order might experience a 1-2 business day delay. Expedited shipping
and Flash orders will not be affected. Please feel free...
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Wrong email on beauty insider card
So I got my Beauty Insider account in store and I guess the person put
in my email wrong. But recently when I used my card the cashier said
she'll email my receipt to me. And I never got the receipt. ...
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1 Reply
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Re: Wrong email on beauty insider card
Hi @Anonymous, I'll be sending you a private message shortly to assist.
🙂 Best Regards, ❤️ Raquel
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Missing Product & Samples
What the heck Sephora?? Thanks for the replacement lip gloss.. hopefully
it shows up.. but hey your distribution center is obvi full of folks
with some sticky fingers. How many times do I have to go t...
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Re: Missing Product & Samples
Hi @Anonymous, I'm very sorry to hear this and appreciate you bringing
this to our attention. I've sent the information you've provided to the
appropriate department to make improvements. We're curren...
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Re: Missing Product & Samples
Just wondering how many days I have to wait before someone remembers to
follow up with me? Feeling super unappreciated as a customer. I give A
LOT of my money to Sephora, especially since the holidays.
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1 Reply
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Re: Missing Product & Samples
Hi @Anonymous, I've sent you a private message this past Thursday in
regards to this. To view your private messages please go to the 'home'
page; click on 'bell' icon; see default drop-down menu w/"No...
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Unsuccessful Auth x10
This is probably the 10th time this has happened. First started back in
November - 6 Unauthorized Authorizations - I called support, they added
a 20% off for me to use at any time and when I placed an...
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1 Reply
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Re: Unsuccessful Auth x10
Hi @kellyryan, I took your email address out of your post for security
purposes. I'm going to look into your account for you and I'll be
sending you a private message shortly to assist. 🙂 Best Regards, ❤️
Raquel
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Is there a way to look up a receipt through your account
Is there any way to look up a receipt from your account? I am in need of
it and it just sucks not being able to have the receipt or get a
duplicate of the receipt from anyone.
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1 Reply
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Re: Is there a way to look up a receipt through your account
Hi @nayirim, I'm sorry, us moderators and customer service
representatives are unable to view the financial pieces of your in store
purchases. If you need any information about a previous online order...
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No/wrong samples and late delivery
Hello, Sephora! I know you’re trying to solve sample issues but it
definitely bugs me because I expect to get those when I place an order
and cs always answers me that Sephora is trying to improve sys...
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1 Reply
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Re: No/wrong samples and late delivery
Hi @Anonymous, I took your order number out of your post for security
purposes. I'll be sending you a private message shortly to assist. 🙂
Best Regards, ❤️ Raquel
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Broken item
Hello, I received my order today and the package came broken…the
mushroom treatment lotion is totally damage and everything in the
package get wet… Here is the pictures I just took, and I would like to
ask for a replacement or refund, thank u.
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Re: Broken item
Hi @Anonymous, I'm so sorry about this. I'll be sending you a private
message shortly to assist. 🙂 Best Regards, ❤️ Raquel
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Missing VIB gift
Hello, Sephora. I found out that there is a VIB gift! I became VIB about
a couple of month ago and nothing have delievered. Is it supposed to
pick up at the location? Thank you.
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Re: Missing VIB gift
Hi @Anonymous, I am very sorry for the confusion. I will send you a
private message so that I can provide more information. Thanks! Best
Wishes, Janean
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Re: Missing VIB gift
Hello, Janean. Thank you for the quick reply. I’d like to ask them to be
delievered at my place. Thank you!
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Unsuccessful Authorization yet Charged
Very upset that my first online order with Sephora was cancelled
claiming unsuccessful authorization when in fact it was charged to my
credit card last week! Seemingly many other customers experienced...
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