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200,674 Posts
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Re: No samples with either order
Hi @dollyparts, I'll send you a private message to assist you! Best,
Mali
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Missing samples
I know it's a super busy time for Sephora but no samples were in my last
order. I totally understand that substitutions would be made for out of
stock samples but none at all? It's in my online order ...
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RE: Re: Missing samples
Customer Service made this right when the same thing just happened to
me. Best of luck getting this resolved!
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Samples
Hello! I just received my order from the 22nd and I only got a two of
the samples I asked for. One of the samples I didn't get was replaced by
something similar enough so that is okay. However, I was ...
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Re: Samples
@EmBolt, We appreciate your feedback about our samples! Our online
samples are currently subject to change based on availability at our
warehouse however, if samples were missing from your orders, please let
me know. Thank you.
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RE: Re: Samples
These three items did not show up. When I selected the samples I was not
told they were out of stick like I have been before.
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Birthday code not working :(
Today is my birthday and it said that I could get something free and
when I tried adding the items to my cart, any of the three options, it
doesn’t allow me to and it says something about the sku not being
available or something like that.
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RE: Birthday code not working :(
I had the same issue on the app, when I switched to my laptop and added
it to my cart it worked just fine 🙂
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Re: Birthday code not working :(
Hi @Anonymous, I'm sorry for the trouble you're having adding the
Birthday Gift to your merchandise order! For further assistance, please
contact us via phone at 1-877-SEPHORA (1-877-737-4672), prior ...
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Missing Point Perk
Hello,I recently received an order and was missing a 100 point perk
(Stila Huge Extreme Mascara). The points were still deducted from my
account so I was wondering if I could get those points back since I did
not receive the perk.Thanks!Paige
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Re: Missing Point Perk
Hi @neonlipkisses, I am sorry to hear this! I will send you a PM for
further assistance. Best, Zakiya
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Re: Eyelashes
Hi @krisstelm, Great question! Please contact your local Sephora
location for specific information regarding returning eyelashes. Stay
Gorgeous, Penelope
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Not receiving free samples anymore???
Hey guys, it has became clear to me that in all my 2018 Sephora orders I
either didn’t receive all 3 sample I chose or I got sent ones I never
chose as well. But recently in my past two orders this we...
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Re: Not receiving free samples anymore???
Hi @kaseyh93, I am sorry to hear that you have not received your
samples. I will send you a PM for further assistance. Best, Zakiya
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Payment error
I was trying to make a order, when this error message popped up. I've
re-entered my credit card number and CVN, changed browsers, changed
devices, double-checked my credit card (it's valid) and I still can't
seem to make my payment. What should I do?
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Re: Payment error
Hi @TheLadyFloriana! I'm sorry for the trouble you're having placing
your order on our website. I'll look into this then send you a private
message! Always, Danee
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Sephora lip balm with weird lines on it
I ordered the lip balm during the sale and noticed there are weird lines
on it. Really not sure if it’s used or that is how the product is.
Anyone else have this issue ? Debating rather I should continue to use
it or toss it away.
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Re: Sephora lip balm with weird lines on it
Hi @yunii, I'm sorry for the condition of the lip balm you purchased!
I'm going to send you a PM in just a moment to help. Always, Danee
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Rude manager at Sephora .
What to do when you’re local Sephora Manager is really rude and treats
you like dirt even when u spend $278.
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Re: Rude manager at Sephora .
Hi @Malik5, I'm so sorry to hear about your experience with the Store
Director at the Sephora store you visited! I'll send you a PM to request
for more information. Always, Danee
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Re: Palettes Arrived Broken/Defective
Hi @MalloryShay, I'm so sorry to see your palettes arrived damaged! I'm
going to send you a PM to assist you further. Always, Danee
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Link VIB card to account?
Hello, I have an online profile and a VIB card but I don't know how to
link them together can someone help me? thanks!
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Insider sale code not working
Today is the last day of the Insiders sale, per the email I received,
and the code should be good through 11:59PM tonight, but when I try to
use it, it tells me "Sorry, the promotion you entered has e...
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Re: Insider sale code not working
Hi @10minuteface, I apologize for any confusion! The Spring 2018 Bonus
Promotion ended yesterday 4/23 at 11:59PM PT. Please feel free to send
me a private message if you need assistance with anything. Thank you. 🙂
Best Regards, ❤️ Raquel
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Rewards in Canada are a scam!!
I’m a rouge member and saved up thousands of points to get the Jo Malone
Blush Peony and Suede reward and the website wouldn’t let me check out
the rewards! This happens to me every week that I try to...
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Re: Rewards in Canada are a scam!!
Hi @Anonymous, I'm so sorry to hear the Jo Malone Blush Peony and Suede
Reward sold out faster than expected. I understand how this is
frustrating and appreciate you providing us this feedback. I'll b...
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Cancellation
I just ordered something and forgot to use my gift card!!! Please help
me cancel so I can reorder using my gift card!!
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Re: Cancellation
Hi @paytonbecker, I sincerely apologize, we're unable to cancel or
modify orders once they've been placed. I can submit a cancellation
request for your order, but it is not guaranteed that your order ...
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Re: RE: Re: Cancellation
Hi @Anonymous, I've replied to the private message you sent me! 🙂 Best
Regards, ❤️ Raquel
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Re: RE: Re: Cancellation
Hi! Can you help me cancel my order? @RaquelBTwrote:Hi @Anonymous, I've
replied to the private message you sent me! 🙂 Best Regards, ❤️ Raquel
@RaquelBTwrote:Hi @Anonymous, I've replied to the private message you
sent me! 🙂 Best Regards, ❤️ Raquel
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Re: RE: Re: Cancellation
Hi @tifftiff309, Please private message me your order number, so I can
assist with submitting a cancellation request for your order. Thanks!
Best Regards, ❤️ Raquel
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Re: Cancellation
would you be able to just add my gift card to the order so I get my
money taken off?
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Re: Cancellation
Hi @paytonbecker, I'm sorry! We are unable to modify orders once they
are placed, and this includes making modifications to the payment
method(s). If you would like further assistance, please send me ...
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Sephora Watermelon After Tanning Face Mask
I recently saw a watermelon after tanning face mask by Sephora and now I
can’t find it anywhere on the site. I realize it probably sold out
before I purchased it but I want to be alerted when it’s back in stock!
Help Sephora Care Team! Lol
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Re: Sephora Watermelon After Tanning Face Mask
Hi @denomme, The Sephora Collection After-Sun Mask - Watermelon is
currently available on our US and Canada site here >
https://www.sephora.com/product/after-sun-mask-P429726?skuId=2007193&icid2=products%20grid:p429726.
🙂 Best Regards, ❤️ Raquel
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