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200,644 Posts
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2 beauty insider accounts
I have both an online and an in-store beauty insider account. How can I
combine the two to make the most of my points?
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Re: 2 beauty insider accounts
Hi @Anonymous, I will send you a private message so that I can help you
with this. Thanks! Best Wishes, Janean
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Change my birthday on Sephora
How do I change my birth date. My actual birth date is June 6, however,
my account says January 1st
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1 Reply
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Re: Change my birthday on Sephora
Hi @AssemK, I have updated your birthday under your account to June 6th.
Thanks! Best Wishes, Janean
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Re: Is RaquelBT available? We're playing tag;replied to her inquiry; says 2 msgs in my inbox but none there; PLEASE HELP!!
Hi @Anngelique, I've sent you a private message. š Please tag me here
if you're unable to view it. Also, for immediate assistance, please feel
free to call us at 1-877-SEPHORA. Thanks! Best Regards, ā¤ļø Raquel
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Thanks for responding! First, for future reference, can y...
Thanks for responding! First, for future reference, can you please
inform me how to go about accessing any 'private messages' I might
receive? I assumed I would do so via going to profile & clicking 'msgs'
but that didn't work.
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JESUS, please help me to accept the b.s. that I cannot ch...
JESUS, please help me to accept the b.s. that I cannot change...
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Re: JESUS, please help me to accept the b.s. that I cannot ch...
Hi @Anngelique, I sincerely apologize about this. If I'm not tagged in a
post, unfortunately, I'm unable to see the post immediately. To access
your private messages on a desktop site, on the top righ...
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Why my order cancelled?
It happened twice during the rouge sale. I have no idea why it happened.
I received an email, it said unable to confirm my payment information.
The rouge sale gonna be end tonight, what can I do?
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1 Reply
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Re: Why my order cancelled?
Hi @Anonymous, I will send you a private message so that I can help with
this. Thanks! Best Wishes, Janean
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BI points missing from SiJCP purchase
Hello lovely Sephora CS. I made a purchase on Friday April 20th at
SiJCP. The SA did entered my BI info during the transaction. But now
it's Monday April 23rd and I still haven't seen the BI points ap...
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1 Reply
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Re: BI points missing from SiJCP purchase
Hi @Lazybeautybeast, I will send you a private message so that I can
help you with this. Thanks! Best Wishes, Janean
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Problem with shipping from online Sephora or Canada Post
So I was supposed to get my package today and I was home all day. I
checked the tracking and it said "Recipient not located at address
provided. Item being returned to sender. Scarborough, ON". and no...
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Re: Problem at Canada Post or Sephora?
Here's an update for anyone experiencing the same issue; since the
online customer service did not reply with any suggestions for help. I
just finished being on call with Canada Post and then Sephora....
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Re: Problem at Canada Post or Sephora?
a moment agoFinal Update: Solved I just got off the phone with Sephora
Customer Service and they refunded the full amount (in store credit for
the giftcard) and gave me 150 Insider points as compensat...
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1 Reply
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Re: Problem at Canada Post or Sephora?
Hi @Anonymous, I'm so sorry to hear about this experience, but very glad
to hear that you were able to call in and resolve this over the phone!
If you need any further assistance, please feel free to reach out!
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My order status
Hi:My order is still in progress right now. Could you check it for me?
Since my previous order has been canceled after a few days of pending,
so I am worried about this one. And I am soon going back h...
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Re: My order status
Hi @Sophie11630, Sorry about this experience! I'd be happy to take a
look and will send you a PM shortly. Bisous, Sian
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1 Reply
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Re: My order status
Thank you for answering!! Well, actually I have noticed that my previous
orders was cancelled due to the inaccurate payment information (I used
my Chinese credit card), then I changed my payment metho...
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Did not get points
I bought a foundation a while back but did not have the points card at
the time. I was wondering if I can get the points now, ? I still have
the receipt.
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1 Reply
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Re: Did not get points
Hi @Nano730, Sorry about that! I'd be happy to assist you with this.
Please send me a PM with your registered email address and include a
clear photo of your receipt. Bisous, Sian
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Marc Jacobs Coconut Collection
Why hasn't this set gone live yet? All weekend it said that 4/23 would
be the public release date and so far the only thing available is the
dew drops. I'm incredibly frustrated since I purchased a gi...
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1 Reply
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Re: Marc Jacobs Coconut Collection
Hi @Halsey712, Sorry about this experience! I just took a look and can
see that a couple of items are listed as out of stock. I recommend
signing up to be notified via email as soon as these items are restocked
š Bisous, Sian
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VIB welcome gift
When do I get the VIB welcome gift. Iām placing an order that qualifies
me but It doesnāt add to my cart
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1 Reply
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Re: VIB welcome gift
Sorry about that @Debbiemakeup! Once you have qualified for VIB, your
gift will be available in the Rewards Bazaar at checkout. You may also
redeem this gift in store. Bisous, Sian
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WRONG SHIPPING ADDRESS
I placed the wrong shipping address on my order! The shipping address
should have the same address as the billing one. Thankyou!
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1 Reply
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Re: WRONG SHIPPING ADDRESS
Hi @brandykapusta, I'm sorry to hear about this experience. I removed
your order number from your post for security purposes, and will send
you a PM shortly. Bisous, Sian
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No Free Samples 4 times in a row
Today I received my Sephora package, guess what, no free samples in it
again! This is already my 4th time having 0 of the 3 free samples I
selected. Every time I place order online, I was excited and ...
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Re: No Free Samples 4 times in a row
I've had this happen a few times in the past year! They've also
forgotten to include the "point perk" I've selected , also. So I started
calling their customer service EVERY TIME they do it now....it'...
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1 Reply
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Re: No Free Samples 4 times in a row
Hi there! I'm really sorry about this experience. Our teams are aware of
the issue, and are working hard to correct it š Thanks for your
patience! Bisous, Sian
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RE: No Free Samples 4 times in a row
Same here! But funny enough I got one but it was Soap and Glory???
Sephora doesnāt sell Soap and Glory?
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RE: No Free Samples 4 times in a row
Same. Just got home to a package on my doorstep. Missing the 3 samples,
plus the beauty code offer sample. The fact that it continues to happen
is making me lose faith. Iām dealing with a customer ser...
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Please add a Wish List
Dear Sephora - I know that many of us, even us Rouges, have lists of
products that we want to try that we may not want to immediately buy.
This may be for many options: want to check shade, scent, wai...
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Re: Please add a Wish List
Hi @ChristineR07, Thanks for this feedback. It's definitely something
I'd utilize š I'm sharing your feedback with the appropriate teams.
Bisous, Sian
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Unsuccessful authorization order
My order status shows unsuccessful authorization order. What should I
do?
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1 Reply
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Re: Unsuccessful authorization order
Hi @Anonymous, Sorry to hear about this! I'm going to take a look and
will send you a PM shortly. Bisous, Sian
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Marc Jacobs bronzer
quick question it says early access for Vib and Rouge but doesn't give
me option to add to cart. did it run out already? ?
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Re: Marc Jacobs bronzer
This is so wrong. I am VIB Rouge and got the email for early access
Saturday. I went to make my purchase within 15 mins of the timestamp on
the email and it already said "out of stock". Now it is the ...
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