Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

cancel
Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support

No samples

I got one my packages today and when i open it i find i’ve got none of the 3 samples i had chosen. The biggest reason i had made a purchase was because i wanted to try the bum bum cream that was being sampled since i don’t have a Sephora near my home and i wanted to try it before making a purchase. When i check my order summary in the app the samples are included, but not in the paper that came with my package. Is there anyway i can get them cause i really want them?

Re: No samples

Hi @cristal07,

 

I'm so sorry to hear you're missing samples in your order. I'll be sending you a private message shortly to assist. 🙂


Best Regards,

❤️ Raquel

Conversation Stats
  • 1 reply
  • 147 views
  • 0 Hearts Given
  • 2 Contributors