Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

cancel
Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support
|

Cancellation

I just ordered something and forgot to use my gift card!!! Please help me cancel so I can reorder using my gift card!!

Re: Cancellation

Hi @paytonbecker,

 

I sincerely apologize, we're unable to cancel or modify orders once they've been placed. I can submit a cancellation request for your order, but it is not guaranteed that your order will get cancelled. If you'd like me to submit a cancellation request for your order, please private message me your order number. Thank you. 🙂

 

Best Regards,

 

❤️ Raquel 

Anonymous Insider

RE: Re: Cancellation

Can you help me cancel my order?

Re: RE: Re: Cancellation

Hi @Anonymous,

 

I've replied to the private message you sent me! 🙂

 

Best Regards,

 

❤️ Raquel 

Re: RE: Re: Cancellation

Hi! Can you help me cancel my order? 


@RaquelBTwrote:

Hi @Anonymous,

 

I've replied to the private message you sent me! 🙂

 

Best Regards,

 

❤️ Raquel 



@RaquelBTwrote:

Hi @Anonymous,

 

I've replied to the private message you sent me! 🙂

 

Best Regards,

 

❤️ Raquel 


 

Re: RE: Re: Cancellation

Hi @tifftiff309,

 

Please private message me your order number, so I can assist with submitting a cancellation request for your order. Thanks! 

 

Best Regards,


❤️ Raquel

Re: Cancellation

would you be able to just add my gift card to the order so I get my money taken off?

Re: Cancellation

Hi @paytonbecker,

 

I'm sorry! We are unable to modify orders once they are placed, and this includes making modifications to the payment method(s). If you would like further assistance, please send me a private message with your order number. Thank you! 🙂

 

- Laurie

7 Replies
Conversation Stats
  • 7 replies
  • 413 views
  • 0 Hearts Given
  • 5 Contributors