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200,529 Posts
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Re: My order was canceled
Hi @tomboy83, I am very sorry for the confusion! I will send you a
private message so that I can help you with this. Thanks! Best Wishes,
Janean
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Points
Hi,My points and purchases made in store are not being reflecting online
for the past year. Everytime I go in I seem to have to add an email or
phone number again and again and I was wondering how if ...
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Re: Points
Hi @ashleywestie, I'm sorry to hear this! I'm going to send you a PM
shorty for further assistance! Best, Steph
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Price adjustment
I just receive an email about VIB discount. I just made a purchase still
within a week. Can I get price adjustment for those items? Thanks
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Sample containers not acceptable
Every single time I ask for a sample of a product at Sephora (almost
always a liquid) it is put in a flimsy plastic container with a lid that
snaps open and spills, even though it is placed in a plast...
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Re: Sample containers not acceptable
Hi @DRsinanan, I'm so sorry to hear that and can certainly understand
your frustration and disappointment as I know samples are an amazing way
to test out new products. I will forward your feedback to...
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VIB appreciation sale valid for international shipments?
Is the current ROUGE/VIB/Insider sale valid for international shipments?
If the country matters it would be for Japan.
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Re: VIB appreciation sale valid for international shipments?
Hi @misszed, The Beauty Insider Appreciation Sale is not valid on orders
shipped outside of the US or Canada. Please send me a private message if
you need additional clarification. Stay Gorgeous, Penelope
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$100 Reward During Sale?
I think I read it somewhere but I forgot and now I can't find it, but
can we use the $100 redeemed rewards during the 20% off sale?
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Re: $100 Reward During Sale?
Hi @katieon711, You can only use one promotional code per order. Please
send me a private message if you need additional clarification. Warm
Regards, Penelope
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No points, no record of purchase
Twice now I have purchased the same foundation and it doesn’t show in my
points or on my recently purchased items. It will show other things I
got that day, but not my foundation. Also my points are o...
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Re: No points, no record of purchase
Hi @mrsnowak, I'm sorry to hear that! I will send you a PM to assist you
momentarily. Thank you. Warmest regards, Helen
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VIB Rouge Missing Points
Hello,I just spent $350+ on an order a few days ago and I still do not
see any of the points posted to my account. The website no longer allows
us to see how many points are added to our account after...
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Re: VIB Rouge Missing Points
Hi @gillianchu, I'm so sorry to hear that your points are not
reflecting. I will send you a PM to assist you further. Thank you.
Warmest regards, Helen
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Beauty Insider Sale
Would any purchases from past 14 days be eligible for sale price change
once the beauty insider sale starts tomorrow?
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Re: Beauty Insider Sale
HI @Frenchy005, We apologize for any confusion caused. The Beauty
Insider Appreciation Event offer cannot be applied to any previous
purchases. For more information regarding the promotion, please vis...
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Why does Sephora use Lasership? Awful!
I was really disappointed to see that Sephora is using Lasership - they
have delivered packages late almost every time, and several times my
package has gone completely missing with Lasership (says it...
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Re: Why does Sephora use Lasership? Awful!
Hi @hayley86, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Stay Gorgeous, Penelope
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Re: Exchange
Hi @queenziee, Exchanges are processed in store for verified returns.
Please bring your receipt as well as the original item with you. We
accept returns within 60 days of purchase. Please send me a pr...
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My order is being shipped to the wrong address!
Please Help! I ordered an expensive item from Sephora.com and it is
being shipped to a wrong address. I just got the Tracking Number -------
and tried my best to cancel or change the address without s...
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Re: My order is being shipped to the wrong address!
Hi @Anonymous, I responded to you in another thread, but I wanted to let
you know that our Email Team was able to assist with this, and that your
tracking number was removed from this post for securit...
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Lasership Stealing Packages
Spoiler (Highlight to read)Lasership simply steals my package and said
it's delivered (on Sunday! When everyone is at home!) . This is not the
first time laser ship steals packages from their own deli...
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RE: Lasership Stealing Packages
I feel your pain!! Lasership never delivered my package and when I
contacted the company all I was told was that they could not ‘locate’ my
address and needed further directions?????? I have packages ...
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1 Reply
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Re: RE: Lasership Stealing Packages
Hi @lexieeeewhite, I'm very sorry to hear this and I'm happy to take a
look further to assist. Can you please send me a private message
confirming the order number you're referring to? Thank you! Best
regards, Laurie
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Re: Lasership Stealing Packages
Hi @dchl, I'm so sorry to hear this! I will send you a PM to assist you
momentarily. Thank you. Warmest regards, Helen
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A little late but it still stings.
Earlier this year I ordered a very expensive $80 palette which arrived
totally trashed, in fact it went into the trash. Sephora shipped it out
in a huge box with no padding and then it was demolished ...
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Re: A little late but it still stings.
Hi @MidnightDreamer, I'm very sorry to hear about this experience and
your feedback is sincerely appreciated. I'll take a look further and
I'll send you a private message shortly. Warm regards, Laurie
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Damaged Package
I just received my order, but there is something off about the box it
came in. It didn't come in a Sephora labeled box. It looks like the
shipping label was ripped of one box and used on this, and whe...
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Re: Damaged Package
Hi @skk012, I'll take a look now, and I'll send you a private message
requesting more information shortly so I may assist further. Thank you!
Best regards, Laurie
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TREAT YOURSELF! LABOUR DAY CANADA SOCIAL SWEEPS
✨ SWEEPSTAKE ALERT ✨ We know you work hard throughout the year and we
want to give you a chance to treat yo’ self this Labour Day long weekend
with some of our must-haves 💋💄Here's how to enter:⠀1 Fo...
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take it off
who would I talk to you about the fact that I never got my birthday
monthly sing on your personal teach you to pick one and I had it on my
list and they didn't send it to me and the Clinique take your...
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Re: How do I unlock the birthday gift?
Hi @Anonymous, Happy Birthday! You must be enrolled in Beauty Insider
and your date of birth must be listed correctly in your account to add
this to a merchandise order in your birthday month. If you ...
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Ouai Dry Shampoo Foam Exploded - 2nd Occurence
I stored my Ouai Dry Shampoo Foam upright and with the cap on in my open
cosmetic bag on a shelf in my bathroom. After entering my bathroom
multiple times this morning, I entered my bathroom at 1:05 P...
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Re: Ouai Dry Shampoo Foam Exploded - 2nd Occurence
Not sure why but this is also my 2nd ouai dry foam and it has completely
started exploding on its own and lose all the product!!!! The first time
it happened, I thought the bottle I had was defective,...
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Re: Ouai Dry Shampoo Foam Exploded - 2nd Occurence
Hi @mari0805, I sincerely apologize about this. I'll be sending you a
private message shortly in regards to this. 🙂 Best Regards, ❤️ Raquel
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