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200,510 Posts
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Re: Exchange
Hi @queenziee, Exchanges are processed in store for verified returns.
Please bring your receipt as well as the original item with you. We
accept returns within 60 days of purchase. Please send me a pr...
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My order is being shipped to the wrong address!
Please Help! I ordered an expensive item from Sephora.com and it is
being shipped to a wrong address. I just got the Tracking Number -------
and tried my best to cancel or change the address without s...
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Re: My order is being shipped to the wrong address!
Hi @Anonymous, I responded to you in another thread, but I wanted to let
you know that our Email Team was able to assist with this, and that your
tracking number was removed from this post for securit...
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Lasership Stealing Packages
Spoiler (Highlight to read)Lasership simply steals my package and said
it's delivered (on Sunday! When everyone is at home!) . This is not the
first time laser ship steals packages from their own deli...
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RE: Lasership Stealing Packages
I feel your pain!! Lasership never delivered my package and when I
contacted the company all I was told was that they could not ‘locate’ my
address and needed further directions?????? I have packages ...
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Re: RE: Lasership Stealing Packages
Hi @lexieeeewhite, I'm very sorry to hear this and I'm happy to take a
look further to assist. Can you please send me a private message
confirming the order number you're referring to? Thank you! Best
regards, Laurie
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Re: Lasership Stealing Packages
Hi @dchl, I'm so sorry to hear this! I will send you a PM to assist you
momentarily. Thank you. Warmest regards, Helen
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A little late but it still stings.
Earlier this year I ordered a very expensive $80 palette which arrived
totally trashed, in fact it went into the trash. Sephora shipped it out
in a huge box with no padding and then it was demolished ...
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Re: A little late but it still stings.
Hi @MidnightDreamer, I'm very sorry to hear about this experience and
your feedback is sincerely appreciated. I'll take a look further and
I'll send you a private message shortly. Warm regards, Laurie
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Damaged Package
I just received my order, but there is something off about the box it
came in. It didn't come in a Sephora labeled box. It looks like the
shipping label was ripped of one box and used on this, and whe...
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Re: Damaged Package
Hi @skk012, I'll take a look now, and I'll send you a private message
requesting more information shortly so I may assist further. Thank you!
Best regards, Laurie
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TREAT YOURSELF! LABOUR DAY CANADA SOCIAL SWEEPS
✨ SWEEPSTAKE ALERT ✨ We know you work hard throughout the year and we
want to give you a chance to treat yo’ self this Labour Day long weekend
with some of our must-haves 💋💄Here's how to enter:⠀1 Fo...
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take it off
who would I talk to you about the fact that I never got my birthday
monthly sing on your personal teach you to pick one and I had it on my
list and they didn't send it to me and the Clinique take your...
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Re: How do I unlock the birthday gift?
Hi @Anonymous, Happy Birthday! You must be enrolled in Beauty Insider
and your date of birth must be listed correctly in your account to add
this to a merchandise order in your birthday month. If you ...
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Ouai Dry Shampoo Foam Exploded - 2nd Occurence
I stored my Ouai Dry Shampoo Foam upright and with the cap on in my open
cosmetic bag on a shelf in my bathroom. After entering my bathroom
multiple times this morning, I entered my bathroom at 1:05 P...
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Re: Ouai Dry Shampoo Foam Exploded - 2nd Occurence
Not sure why but this is also my 2nd ouai dry foam and it has completely
started exploding on its own and lose all the product!!!! The first time
it happened, I thought the bottle I had was defective,...
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Re: Ouai Dry Shampoo Foam Exploded - 2nd Occurence
Hi @mari0805, I sincerely apologize about this. I'll be sending you a
private message shortly in regards to this. 🙂 Best Regards, ❤️ Raquel
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Re: Ouai Dry Shampoo Foam Exploded - 2nd Occurence
Hi, my ouai dry shampoo foam just exploded all over the bathroom. I took
a video of it midway. Can I return it for store credit or something? Is
there some where to post thisso the company can look in...
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Re: Ouai Dry Shampoo Foam Exploded - 2nd Occurence
Oh no! @rubythursday That shouldn't be happening. Can you please send me
a private message with your order number so that I may look into this
for you? Cheers, Richard
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Points not appearing?
I made an in-store purchase a week ago and the points & purchase history
still hasn't appeared on my account. I still have the receipt so I was
wondering if anyone could help me out?
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Re: Points not appearing?
Hi @Somomo, I see that our Email Team was able to assist with this. 🙂
If any additional assistance is needed, please feel free to send me a
PM. Thank you! Best regards, Laurie
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Gift cards with $0 balance
My husband purchased a gift card at one of your JCPenney locations for
$120 and when I went to use it it says $0 balance.
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Re: Gift cards with $0 balance
Hi @Anonymous, I am so sorry to hear this! I recommend contacting
JCPenney here > https://jcp.is/2K5l6J3 for assistance with your gift
card. Thanks! Best, Rebecca
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Re: Gift cards with $0 balance
Hello,I contacted their customer service and was told that I needed the
gift card number in question. I don’t have that number as the gift card
I was given is different than the one listed on the rece...
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Re: Gift cards with $0 balance
Hi @Anonymous, It sounds like is likely a Sephora inside JCPenney gift
card, which can be redeemed at any Sephora inside JCPenney store or
online in the "Sephora" section of JCPenney's website. Unfort...
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No samples for th second time!
Both of my recent orders did not have even one sample in them. Can you
please just send me six samples?
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Re: No samples for th second time!
Hi @Catlady5, I'm sorry to hear this. I'll be sending you a private
message shortly! Best Regards, ❤️ Raquel
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Points didn’t update
I made a purchase 25 August at Sephora store and as of today my current
points have not increased. How long does it take to reflect? The clerk
supposedly scan my card, so I don’t know.
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Re: Points didn’t update
Hi @8319Princess, I'm sorry that you didn't receive points for your
recent purchase. I will send you a PM shortly to assist you with this.
Thanks! Best, Rebecca
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3 free samples
I never received my 3 free samples with my last order. I picked the
fenty beauty sample pack and was so excited about trying it. 😞
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Re: 3 free samples
Hi @klakaner13, I apologize you did not receive your samples with your
recent order. I will send you a PM shortly to assist you. Best, Rebecca
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Package Says Delivered But Not There
Hey! I had two orders which shipped together, and yesterday it said they
were "out for delivery" until almost midnight, when it said they were
delivered at 6:20pm. However, there's no package outside,...
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Re: Package Says Delivered But Not There
Hi @selizabethm, I am sorry to hear this! I will send you a PM shortly
to assist you with this. Best, Rebecca
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How can I get an item from the rewards bazaar before it sells out?
I’ve been eyeing the PRO Trucker Jackets forever, but the always sell
out before I even know they’ve been restocked. How can I get a jacket
before they are out of stock? Is there a way to reserve one?...
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Re: How can I get an item from the rewards bazaar before it sells out?
Hi @lilbiznitch, Sorry for the trouble! There isn't a way to reserve
items in the Rewards Bazaar. I would check right at the start time for
releases on Tuesdays and Thursdays. -Mali
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Missing item from order
Earlier today I received an order that I placed online a few days ago
but whenever I opened the box 1 of the items I ordered was missing. The
item was listed on the invoice but it’s not in the box.
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