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200,619 Posts
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Re: Link VIB card to account?
@Anonymous, Please view the message that I previously sent to you as I
have not yet linked your accounts together. I will need to obtain some
additional information before doing so. The Rookie tag is ...
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VIB Complimentary Makeover
Hi, I became a VIB in June and would like to use my complimentary VIB
makeover. How do I do this? When I booked my appointment online, there
was no where for me to reference this. When I went to the s...
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Re: VIB Complimentary Makeover
@Kelleigh710, I am sorry to hear about all of the inconvenience with
your VIB makeover. I am going to send you a message momentarily.
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Re: VIB Complimentary Makeover
Oh no, I also have an appt sunday for the makeover. How do I go about
getting the complimentary makeover???
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Forgot to add my samples :(
Hi! I placed an order today and forgot to add the 3 free samples. Is
there any way to add them to my order? It can be 3 random samples.
Thanks!
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Promo Code vs Offers
Is this an either or ? Either use the current promo code for a
percentage off of your order OR use a code for a Beauty Offer ? For all
of the money spent at Sephora, this is more than frustrating.
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Re: Promo Code vs Offers
Hi @smh1, There is one promotional code per order at this time. We
appreciate your feedback and will share it with our team. I will send
you a private message to provide further assistance. Stay Gorgeous,
Penelope
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Missing Beauty Insider Points
Over the years I never get my Beauty Insider Points or credit for my in
store purchases. Can I please get these added to my account for at least
2018?
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Re: Missing Beauty Insider Points
Hi @Pinkster! I went ahead and moved your thread over to Customer
Support to help. I'm going to send you a PM to further assist! Cheers!
Kevin
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WRONG ADDRESS
Hi! I accidentally sent my package to my old address on campus. I'm not
sure if they'll allow me to pick up packages anymore. Is there any way
my package can be returned to Sephora and shipped to my current address?
Thanks! Jasmin
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Re: WRONG ADDRESS
I just sent my package to my old address as well. Were they able to
cancel your order?? I know you cant change the address once the order is
placed.
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Re: WRONG ADDRESS
Hi @jz1013, I am sorry to hear this! I will send you a PM for further
assistance. Best, Zakiya
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Put in the wrong address
I accidentally placed my order and realized I put in the wrong address,
is there a way to change it before it gets shipped out?
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Re: Put in the wrong address
I Just made the same mistake. I put my old address, were they able to
help you?
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Re: Put in the wrong address
Hi @Adriat, I'm sorry to hear this! Unfortunately, we're unable to
modify orders once they are placed, and this includes the shipping
address. I see that you were able to contact us by phone for assis...
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I accidently put the wrong address on my order
Hello,I just placed an order and accidently selected my old address. I
contacted Sephora customer service, the first person I spoke to said
they cant make changes that they will put a cancel request b...
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Re: I accidently put the wrong address on my order
Hi @Niddya! I took a closer look at your order, and it does, indeed,
look like someone put in a request to cancel it. If they are able to,
you will receive an email letting you know, or if it ships yo...
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Re: I accidently put the wrong address on my order
Thanks for responding Kevin!What do you recommend me doing if it ships
out?I really don't want that to happen because I no longer live in that
old address so I wont be able to collect the package. I a...
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Do you get points on all purchases?
I just made a purchase with some full priced items, and sale items, plus
my event discount. My points earned does not look anything like 1
point/$1, and with rouge I expected it to be 1.5 points/$1. A...
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Re: Do you get points on all purchases?
Hi @carolinewwangel! I took a closer look at your account, and it looks
like the points were updated correctly! The points will update based on
the subtotal after the discounts are applied to your ord...
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Just placed an order and realized the promo code didn't get applied
Hi - I have just placed an order on sephora.com and the VIB promo code
didn't get applied...Could you help with this? Thanks!
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Why??
Why can we only use our promo code online once since , you can use it
unlimited at the store. Most unfair😫😫😫
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Re: Why??
Hi @amyruiz, Thank you for bringing this to our attention. We value your
feedback and will share it with the appropriate department for review.
Warm Regards, Penelope
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IMPORTANT
Hi On my last purchase I ididn´t recieve my beauty offer!!!! It was the
eyeshadow stick from Laura Mercier. Please help!!!!Thks 🙂
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How to link VIB card to my online account
Hi, I was wondering if someone could help me link my online account to
my VIB card used in stores? Thanks.
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Re: How to link VIB card to my online account
Hi there, I will send you a PM shortly to assist you with this. Thanks!
Best, Rebecca
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Re: How to link VIB card to my online account
Hi I also need help on linking my VIB card to the online account too.
Thanks a lot!!
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Wrong shipping address
I accidentally included an old shipping address on my order instead of
my current address. Is it possible to change this online?
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Re: Wrong shipping address
I did the same thing. I called customer service twice. One person said
they will put in a cancel request because they cant make any changes
once the order is placed but that my order might still be sh...
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Unsuccessful Authorization Order???
I placed an order last night, and I notice that the order is cancelled.
I don't understand what is going on. This happens since the beginning of
2018, and it really bothered me for a long time. I'm sure all my card
are efficient!!!
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Re: Unsuccessful Authorization Order???
Hi @Yang1015, I will send you a private message to provide further
assistance. Stay Gorgeous, Penelope
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Broken Product
I got the Anastasia Beverly Hills Dream Glow Kit and when it first
arrived, I opened it up and two of the shades were cracked, so I emailed
them and luckily Sephora saw my struggle, and sent me anothe...
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Re: Broken Product
Hi @Anonymous, I will send you a private message to provide further
assistance. Stay Gorgeous, Penelope
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How to get a beauty insider coupon?
I went into my sephora today to make a purchase using the 10% off coupon
for being a beauty insider the employee would not let me make a purchase
using the coupon because she said it had to be a barco...
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Re: How to get a beauty insider coupon?
Hi @KRISTIE1989, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Stay Gorgeous, Penelope
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Changin adress on sephora play
Hi, I moved to new place, how can I change my address on sephora
playbox?
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