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200,602 Posts
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It's inconvenient for me to go to a physical store and ce...
It's inconvenient for me to go to a physical store and certain products
is online only. I guess I just won't be buying anything else. Sephora
needs to rethink this one time use policy.
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Re: It's inconvenient for me to go to a physical store and ce...
Hi @JadeSam, I sincerely apologize about this. I'll be sure to send the
information you've provided to the appropriate department. Thank you for
your feedback. Best Regards,<3 Raquel
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shipping speed change
I need to upgrade to expedited shipping and will pay the 10 dollars for
the 2 day subscription if required. I really really need my order before
Saturday. it's Tuesday at 11:30PM. I can't call and I e...
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Re: shipping speed change
Hi @avadoll, I've removed your order number from this post for security
purposes. I apologize, we're unable to change or modify orders once
they've been placed. If you need additional assistance, plea...
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Re: shipping speed change
i know from previous orders that once you submit your order they cannot
change it, not even the address.
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Re: shipping speed change
@avadoll I highly recommend you take down your phone number from your
post as that is sensitive information that I’m sure you don’t want to
publicize. If you are in need of customer service assistance...
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Re: shipping speed change
Lol thanks so much you guys but that isn't my phone number it's my order
number. I really appreciate the help and such!
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Sephora JCPenney returns
Does anyone know what the rules are around returning a purchase made at
a freestanding Sephora store to a Sephora inside JCP? The nearest
Sephora to me is one inside JCP, and I tried today to return a...
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Re: Sephora JCPenney returns
Hi @Anonymous, I'm so sorry to hear this. You should be able to return
products from a free standing store to a Sephora inside JCP! I'll be
sending you a private message shortly. 🙂 Best Regards, ❤️ Raquel
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Wrong Item
Spoiler (Highlight to read) I purchased the Kat Von D Lash Liner ang was
sent the Kat Bon D Dagger Liner. im being ignored both via Facebook and
email. i want what I have ordered, what can I do!
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Re: Wrong Item
Hi @Anonymous I'm so sorry to hear that you received the incorrect item.
I will send you a message for more information.
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Re: Wrong Item
The quickest would be to reorder/go in store to purchase. The item might
be mislabeled in the warehouse. If you were charged for the correct
item, but received the wrong item and return by mail put on...
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Re: Wrong Item
@AnonymousYou can call customer service once they open. We all operate
on different time zones. So no, you are not being ignored. Sephora
employees are entitled to sleep also.
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Re: Wrong Item
I’m really glad that you have pointed out the obvious that they need to
sleep, thank you so much because I did not know that they require 3 days
sleep. 🤦🏻♀️
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Re: Wrong Item
@AnonymousTo be fair, no where did you say that you have tried
contacting them for 3 days. Call customer service. Its more effective
then reaching out online in my experience.
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Re: Wrong Item
I know, sorry I’m just really frustrated. I have this random item that I
don’t want and I’m not sure how to go about getting my right order, I
have tried to call the head office customer service line ...
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Is anyone else having trouble redeeming the 100 dollar reward?
I’m having trouble redeeming my 100 dollar reward, I exchanged 5000
points yesterday for the reward and I received the emails to activate my
card but once I click on it, it goes entirely blank.
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Re: Is anyone else having trouble redeeming the 100 dollar reward?
Hi @Mellyluvzparis I'm sorry to hear that you are having difficulty with
your Rouge Rewards. I will send you a message for more information.
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Re: product arrived damaged
Hi @Torkath, I will send you a private message so that I can help with
this. Thanks! Best Wishes, Janean
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Re: product arrived damaged
@TorkathUnidentifiedPost in the Customer Support Group instead of
Insiders, and a mod will get with you. They don't monitor every post
outside CS, so they may not see your post here in Insiders. Good luck!
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Points not applied to account after purchase
I made an $80 purchase from Sephora in JCPenney on 8/25/18 and have not
received my points. How do I get my points?
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Re: Points not applied to account after purchase
Hi @DigitalRain76, Please send me a private message with a copy of your
receipt so I can manually add your points to your account. Stay
Gorgeous, Penelope
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RE: Re: Points not applied to account after purchase
There’s no option to attach a receipt to a private message!
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Re: RE: Re: Points not applied to account after purchase
Hi @DigitalRain76, I've removed your receipt from your post. I'll be
adding the points to your Beauty Bank and I'll send you a private
message when I've added the points. For future references, here's...
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Bummed with On-Trac
Hi, I am going on a vacation and placed a large order on Friday (Aug-24)
with the 20% discount only to find my package did not get delivered
yesterday per my email notifications and some of the items ...
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Re: Bummed with On-Trac
Hi @brunettegodess, I'm sorry to hear this and appreciate you taking the
time to bring this to our attention. I'll be sending the information
you've provided to the appropriate department. Also, I'll ...
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Wasted Online Code for Order That Got Cancelled!
I was on the notification list for the MAC Fix+ that was out of stock
after the first round. In the middle of the night, I got an email saying
it was back in stock and I order it immediately. I used m...
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Re: Wasted Online Code for Order That Got Cancelled!
Hi @katieon711 I'm sorry to hear this! I'll be sending you a private
message shortly. 🙂 Best Regards, ❤️ Raquel
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How Late is Too Late to Return?
So I totally forgot to return a facemask that I bought a couple of
months ago. I know after one month you can only get store credit. But
after how long are you no longer able to return an item for store
credit?
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Re: How Late is Too Late to Return?
Hi @katieon711, All of our store returns are at our store's discretion,
so I recommend contacting your local store directly for them to best
assist. For information regarding our Return Policy, please...
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My order was canceled
I received an email stating that my order was canceled. and that my
money was going to be refunded, and I was going to get a store credit
for my gift card. but I never asked for my order to be cancele...
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Re: My order was canceled
Hi @tomboy83, I am very sorry for the confusion! I will send you a
private message so that I can help you with this. Thanks! Best Wishes,
Janean
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Points
Hi,My points and purchases made in store are not being reflecting online
for the past year. Everytime I go in I seem to have to add an email or
phone number again and again and I was wondering how if ...
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Re: Points
Hi @ashleywestie, I'm sorry to hear this! I'm going to send you a PM
shorty for further assistance! Best, Steph
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Price adjustment
I just receive an email about VIB discount. I just made a purchase still
within a week. Can I get price adjustment for those items? Thanks
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Sample containers not acceptable
Every single time I ask for a sample of a product at Sephora (almost
always a liquid) it is put in a flimsy plastic container with a lid that
snaps open and spills, even though it is placed in a plast...
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Re: Sample containers not acceptable
Hi @DRsinanan, I'm so sorry to hear that and can certainly understand
your frustration and disappointment as I know samples are an amazing way
to test out new products. I will forward your feedback to...
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