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198,956 Posts
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RE: So frustrated.
Same here! Very frustrated that they dont even acknowledge my emails to
try and correct this! Plus the flash shipping has not been flash for
months either!
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RE: So frustrated.
I haven’t been getting my samples either. If you tell them that, they
will award you insider points.
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Me tooo!!!!! It happened to 4 of my orders!!!! it is ridi...
Me tooo!!!!! It happened to 4 of my orders!!!! it is ridiculous. I am
Rouge and been disappointed lately 😞
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Same here!! I spent what they ask to get the SPRITZ promo...
Same here!! I spent what they ask to get the SPRITZ promotion samples of
perfume and it was on my shipping slip but not in my box and neither
were any of my other free samples and all they did to fix ...
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RE: So frustrated.
I am having the same problem. This is the third time I’ve placed an
order and they have cancelled all or some of my rewards items. Not only
do they cancel my items but it still says it’s available online several
days later. Very disappointing
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RE: So frustrated.
It's been a real issue with on-line orders for the last two months--
keep emailing them, and I hope things improve soon-- we all have other
options...
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I hadn't been receiving mine either and contacted them vi...
I hadn't been receiving mine either and contacted them via FB messenger
and they credited me points so that I could choose from those items on
my next purchase. Maybe try that? I love my samples too, ...
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Don't feel bad. I'm Rouge and I want samples for the same...
Don't feel bad. I'm Rouge and I want samples for the same reason.
Honestly, it's probably why I actually buy so much product, because I
get to try it first.
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omg! this has happened on my last three orders. I'm serio...
omg! this has happened on my last three orders. I'm seriously about to
call and get some points added because of it.
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Re: So frustrated.
Same here!! I had one order that came with no samples, one that came
with the wrong ones, and the another one was the flash shipping and I've
been waiting for nine days!! I wrote to Sephora and they d...
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RE: So frustrated.
Same issue here. 50% of my orders come with no samples at all. Plus,
they rarely use my flash 2 day shipping I PAY for anymore. I'm about fed
up enough to start shopping at just Ulta and Dermstore. Sephora needs to
get their act together.
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RE: So frustrated.
Wow. I thought I just had the terrible luck of picking things that
quickly went out of stock. But I guess Sephora’s customer service is
lacking.
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RE: So frustrated.
Same! Why even offer a choice! It kinda annoys me. Especially with how
much money I spend, you think they could toss in the samples I actually
wanted.
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RE: So frustrated.
Same I was very disappointed with not getting my samples in the last
couple orders
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RE: So frustrated.
Same here! The only benefit of ordering online verses going to the store
(for me) is the addition of samples and i was so disappointed that I did
not receive any when I ordered last week. I understand...
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RE: So frustrated.
I thought it was just a fluke that i wasn't getting samples but i guess
i am not alone. It show that samples shipped but the box is empty of
samples. Very disappointing.
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same here... either no samples or definitely not what I c...
same here... either no samples or definitely not what I chose... then
why put the selection? just throw 3 random stuff in each order and call
it a day...
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RE: same here... either no samples or definitely not what I c...
Right. Why bother asking us what we want. Honestly I always got the
samples I wanted prior to this holiday season. Why is this holiday so
difficult for Sephora all of a sudden? Did they forget Christm...
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RE: So frustrated.
I've given up expecting the samples I order. I have never gotten them.
The last several times I have ordered, I either get no samples or
completely different ones.
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RE: So frustrated.
My last order came with two perfume samples which I never ever choose
and not the two foundation samples I chose. It also came with some
setting spray which I also did not choose but am not quite as u...
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keep them for Christmas and give to coworkers or put in y...
keep them for Christmas and give to coworkers or put in your gift
exchange
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Same here. I choose samples, but receive none at all. Bee...
Same here. I choose samples, but receive none at all. Been going on for
months. And I'm a Rouge 🙄 😒
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RE: So frustrated.
I was having the same issues and contacted Sephora. I went through chat,
telephone service and eventually reached out to corporate. They ended up
sending me the larger samples at no cost. You should r...
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RE: So frustrated.
same here. the last two orders of mine i hav received samples that i
didn’t even pick and i was hoping to receive the ones i picked to see if
i want to commit to full size. seems like they’re just sending out
random samples with orders
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Re: Why can we only use the 20% off code once online?
Hi @mercuryteaparty, Regretfully, the discount can only be used once
online and I'm sorry for the inconvenience! Please know that we
appreciate your feedback regarding this promotion and I'll share it...
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I 100% agree! all the stores in my area are now inside JC...
deleted because I was rude and I'm sorry for that. thank you
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Re: I 100% agree! all the stores in my area are now inside JC...
Hi @MelBeez, We appreciate the feedback you have provided regarding the
Beauty Insider Appreciation Event. Your feedback is always welcome as we
strive to provide the best service for our clients. I w...
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Return??
Hello my beautiful Sephora advisors!! Thanks for taking the time to
adhere to my concern!! I purchased NudeStix matte lip and cheek ($24)
the other day and I tried all the colors. I didn’t like them o...
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Re: Return??
Hi @Butterfly0807, I am sorry the set did not work out for you. Your
Sephora.com purchase can be easily returned for FREE (no return shipping
or handling fees) to any of our Sephora locations or by ma...
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RE: Re: Return??
I don’t like returns so I gave it to my best friend instead. I’m gonna
buy the NudeStix #BerryNude! I love the gift of giving and I want to be
in good terms with Sephora. Obsessed!!
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