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200,634 Posts
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Re: RE: Re: Valid Beauty Offer Gets Removed in My Order
Hi @AngieBeauty, I'll send you a private message to help in just a
moment. 🙂 Also, please be sure to respond to private messages here in
the Community directly. If you respond to a private message no...
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Changing birth year
Hi, My birthday year is set up in the wrong year 1800( HAHHA so old).
Can you change it to the right year? My birth year is 1999.
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Re: Changing birth year
Hi @Iris1211, I moved your post to CS here. 😉 I updated this on your
account as well! You might need to log out then back in again to
refresh. Thanks! -Mali
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Items missing from 2 separate orders 1 month apart
This is just an FYI - I have been missing items from 2 separate orders
in the past 2 months. I placed an online order on 8/09/2018, for 4 paid
items, 3 promo foundation samples, and 3 of the usual sam...
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Re: Items missing from 2 separate orders 1 month apart
Hi @Killikina, Sorry to hear about this! I'll send you a PM to assist.
-Mali
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Pictures in Gallary Disappearing
Has anyone noticed their pictures in the gallery disappearing? My info
says \"35 looks\" but, as I scrolled, I noticed one disappear *poof*.
The layout adjusted as if I'd deleted a photo. It still say...
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Re: Pictures in Gallary Disappearing
Hi @HazelEyedQueen, Thank you for your inquiry. 🙂 I checked out your
Gallery posts on a computer and on the Sephora App, and I can see that
there are 35 looks posted. It also looks like most of your ...
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Good evening Laurie, I deleted my cookies, tried my mobil...
Good evening Laurie, I deleted my cookies, tried my mobile web browser,
desktop, and the app. I've understood and reinstalled the app and I'm
only seeing 20 pictures. if I count the collages, I get 35...
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Re: Good evening Laurie, I deleted my cookies, tried my mobil...
Hi @HazelEyedQueen, Thanks for providing screenshots! It looks like it's
the oldest 15 photos that you are unable to see, and I'm able to see
these on my end. I sent a request to learn what might be g...
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1 Reply
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Re: Good evening Laurie, I deleted my cookies, tried my mobil...
Thank you. I appreciate your time and assistance with this.
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Payment
I have placed a order using my jcpenney card an it’s shipped . It’s not
charging my jcpenney card which I’m using as payment.. I don’t know
what’s going on.. I don’t know what payment method Sephora i...
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1 Reply
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Re: Payment
Hi @msipiqn1, I will send you a private message to provide further
assistance. Warm Regards, Penelope
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Cancel new order
I placed an order 5 minutes ago with the wrong shipping type, I need to
cancel this and re-order with the correct shipping method. I've looked
online and cannot see any way to cancel this from my account. What can I
do? Thanks
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1 Reply
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Re: Cancel new order
Hi @Anonymous, We are unable to cancel or modify an order once it has
been placed. If you need further assistance, please send me a PM with
your order number and I will be happy to help. Best, Zakiya
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Change my birthday on Sephora
I put my birthday, December 8th, when making my account but I just
checked and it says my birthday is January 1st. How do I fix this?
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Re: Change my birthday on Sephora
Hi @Anonymous, I can assist you with updating your birthday. I will send
you a PM shortly. Best, Zakiya
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Points from store purchase not showing up
I made an in store purchase today. The cashier scanned my card on the
app, but the points haven’t showed up yet. Not sure if I need to wait
longer, but they have been available in the past almost imme...
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Re: Points from store purchase not showing up
Hi @greeneyevixen, It can take up to 24 hours for points to appear to
your account! If points don't appear passed 24 hours, please feel free
to send me or any other Mod a private message with a clear ...
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Re: Points from store purchase not showing up
So I don't believe any of my in store purchases are showing up online to
give me points towards Rouge status.. noR do i beleive my reward points
are accurate (due to not having the in store purchases ...
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Re: Points from store purchase not showing up
Hi @kimberlyh33, I'm sorry to hear this! I'll take a look now, and I'll
send you a private message to help shortly. Best regards, Laurie
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Re: Kevin Aucoin Etherealist foundation
Hi @Anonymous, You can check out the Kevin Aucoin - The Etherealist
Foundation on our website here. >
https://www.sephora.com/product/the-etherealist-skin-illuminating-foundation-P411600
Let us know if you have any questions. 🙂 Best regards, Laurie
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New Rouge $100 reward
Hey I placed an order on Thursday last week and added the $100 reward to
my cart. Was just wondering how this works ? Do you receive a code to
get that reward for your next purchase ? If so, how long does it take to
receive ? Thanks heaps 🙂 x
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Re: New Rouge $100 reward
Hi @Anonymous ! To redeem the perk, you must go through the checkout
process. After that, you will receive an email within 24 hours asking
you to activate the gift card. If you need additional assistance, please
let me know! Regards, Kevin
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Re: New Rouge $100 reward
Hey again, I did checkout and paid for my order and it got shipped two
days ago, and I never received any emails with anything about the reward
😞
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1 Reply
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Re: New Rouge $100 reward
Hi @Anonymous, I'm sorry about this! I see that a Beauty Advisor was
able to assist you by phone. If any additional assistance is needed,
please send me a private message with your order number and details. 🙂
Thank you! Best regards, Laurie
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Re: Returns
Hi @Anonymous, You can if you are returning the item back to our
warehouse. If you are returning the item to a store, please contact the
store directly to see if they are able to assist you. Best Wishes,
Janean
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Why don't I have my package!? (Flash member)
So I am so annoyed because I ordered the KVD lock-it foundation because
I was running low. I got what I thought was my package in 2 days which
made me happy. disappointment kicked in when I realized m...
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Re: Why don't I have my package!? (Flash member)
Hi @hokulanidev, I am very sorry that you did not get your package yet!
I will send you a private message so that I can look into this for you.
Best Wishes, Janean
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sephora membership
how can I change my membership card number I had an online account
already and the lady gave me a new card and spelled my email and name
all wrong
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Re: sephora membership
Hi @Anonymous, I will send you a private message so that I can help with
this. Thanks! Best Wishes, Janean
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why are sample choices even a thing?
The last three orders (at least) have come with ZERO of the three
samples I selected at checkout, so why even bother with a choice? Don’t
get me wrong, I really wanted THOSE samples, and it does show ...
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RE: why are sample choices even a thing?
I just received my last order and guess what? I got only two samples(not
what I selected of course) and NOTHING for the “beauty offer code”that I
selected which was a bag of samples!!Basically that’s ...
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I just went through my order history and samples received...
I just went through my order history and samples received, and in 63
orders, I've received 2 of the samples I've ordered, and that's when I
got samples. Talk about frustrating! I'd love to be able to ...
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Same experience for me. I called the 800# they apologized...
Same experience for me. I called the 800# they apologized and gave me
100 points in lieu of the missing samples. I knew that this issue must
happen alot, cause they didn't do any research to verify my...
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I'll have to start trying harder, I've never gotten point...
I'll have to start trying harder, I've never gotten points for wrong
samples.
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I have placed 3 orders and never received any of the samp...
I have placed 3 orders and never received any of the sample choices I
picked either I got random perfumes that to me I think stink..lol
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