Services
From makeovers to personalized skincare consultations
Sign In
Customer Support
198,519 Posts
Post | Hearts | Replies |
|---|---|---|
| 1 Hearts |
0 Replies
| |
| 1 Hearts |
0 Replies
| |
|
Deleting a review
I emailed asking for my review on the new Benefit Brow Contour Pro to be
deleted because I need to add information to it, but I haven’t gotten a
response and the review is still there. Help!
0
1
| 0 Hearts |
1 Reply
|
|
Re: Deleting a review
Hi there, I will send you a PM to assist you with this. Thanks! Best
Wishes, Janean
0
0
| 0 Hearts |
0 Replies
|
|
Shopping at the Brooklyn store located in Joralemon St.
Hello to all I visit the store in Joralemon street in Brooklyn and this
is my post: I am a beauty product aficionado and love shopping in
Sephora, but the people who are working here have a bad attitu...
0
3
| 0 Hearts |
3 Replies
|
|
Re: Shopping at the Brooklyn store located in Joralemon St.
Hi @minoe, I'm sorry to hear about your store experience and thank you
for sharing this feedback with us. Please send me a private message
clarifying the date of your visit. I will be happy to share t...
0
2
| 0 Hearts |
2 Replies
|
|
Re: Shopping at the Brooklyn store located in Joralemon St.
Helli Thank you for your reply. I visited the store on 8/9/18.
0
1
| 0 Hearts |
1 Reply
|
|
Re: Shopping at the Brooklyn store located in Joralemon St.
Hi @minoe, Sorry for the confusion. We meant for you to send us a
private message with this information 🙂 I'll send you a private message
now! -Mali
0
0
| 0 Hearts |
0 Replies
|
|
Tarte glossy lip paint
Are you going to restock the tarte glossy lip paint in Obvi before the
sale is over? It was sold out almost the minute the weekly wow sale
started?!?!
0
1
| 0 Hearts |
1 Reply
|
|
Re: Tarte glossy lip paint
Hi @muddlepup, I recommend checking back on the product page or choosing
the 'Email when back in stock' feature on the product page for updates.
Thanks! -Mali
0
0
| 0 Hearts |
0 Replies
|
|
Cancelled order
Good morning, order was supposed to be cancelled in full but i can see
it only partially cancelled can someone check on the status of this for
me please ? I just don’t want it to ship
0
1
| 0 Hearts |
1 Reply
|
|
Re: Cancelled order
Hi @Crist1na, Just to let you know I had to edit your post, as we do not
recommend publicly posting personal information such as order numbers 😉
I will send you a private message to assist you. -Mali
0
0
| 0 Hearts |
0 Replies
|
|
broken tarte toasted palette
I just received my order and the eyeshadows arrived broken. is it
possible to get a replacement?
0
1
| 0 Hearts |
1 Reply
|
|
Re: broken tarte toasted palette
Hi @expertcrawler, I'll send you a private message so I can further
assist you. -Mali
0
0
| 0 Hearts |
0 Replies
|
|
cancellation
i accidentally hit the order button when i was scrolling. how do i
cancel???? im freaking out
0
1
| 0 Hearts |
1 Reply
|
|
Re: cancellation
Hi @lheyk, I'll send you a private message to further assist you.
Thanks! -Mali
0
0
| 0 Hearts |
0 Replies
|
|
My foundation is missing while deliver!
Regardless to what I order one of my package suppose to have the new
bare mineral foundation kit, I got everything the primer , powder but
nooooo foundation. I’m so upset cause that the only main thin...
0
1
| 0 Hearts |
1 Reply
|
|
Re: My foundation is missing while deliver!
Hi @Anonymous, I'll send you a private message to further assist you.
-Mali
0
0
| 0 Hearts |
0 Replies
|
|
HOW DO I CANCEL AN ORDER??
I really need to cancel an order! I typed the wrong address and I just
payed an hour ago! I really don’t enjoy talking over the phone so it
would be so much easier if I could cancel without calling. Help?
0
1
| 0 Hearts |
1 Reply
|
|
Re: HOW DO I CANCEL AN ORDER??
Hi @Anonymous, I'll send you a private message to assist you. -Mali
0
0
| 0 Hearts |
0 Replies
|
|
Tracking says Delivered. Received no Package. Please help
My package from Sephora was supposed to be delivered three days ago. It
has not showed up. Although the tracking says delivered. I don’t need
help looking into the shipping as it never came even thoug...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Tracking says Delivered. Received no Package. Please help
Hi @Anonymous, I'm sorry for the inconvenience! Please know that we are
currently looking into this to assist further, and we appreciate your
patience. I'll be happy to provide you with an update when available.
Thank you! Best regards, Laurie
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
3 Replies
| |
|
Re: URGENT
Hi @Motiiiii, if you placed your order yesterday or today, it will
arrive early next week, since orders don't typically process over the
weekend. I hope that helps!
0
2
| 0 Hearts |
2 Replies
|
| 0 Hearts |
1 Reply
| |
|
Re: URGENT
Hi @Motiiiii, We are unable to guarantee the time of day your order will
arrive, and you can expect to receive it by the "end of day." Please
find the FLASH 2-day shipping time frames below, and pleas...
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
3 Replies
| |
|
Re: Help
Hi @Anonymous, I'm sorry to hear this! Can you please share with us the
error that occurs when trying to book a reservation? Also, please feel
free to send me or any other Mod a private message if you...
1
2
| 1 Hearts |
2 Replies
|
| 0 Hearts |
1 Reply
| |
|
Re: Help
Hi @Anonymous, I'm sorry to hear this! Please clear your cookies/cache,
and try switching to another Internet browser or device. If you're using
the Sephora App, please ensure that both your app and d...
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
1 Reply
| |
|
Re: Assistance in Removing Reviews
Hi @JenLikesMakeup, I'm happy to help with this 🙂Please send me a
private message clarifying the name of the product and the date of the
review. Thank you! Best regards, Laurie
0
0
| 0 Hearts |
0 Replies
|
|
No points from instore purchase?
I went to sephora in JCP yesterday and spent about $40, Had her scan my
card and confirm my point balance. But the new purchase doesn’t reflect
on my app or in my point balance. Whats up with that? An...
0
3
| 0 Hearts |
3 Replies
|
|
RE: No points from instore purchase?
I sadly didn’t take the receipt cause u didn’t realize this would be an
issue. Would a screenshot from my banking app showing the store location
and the purchase amount suffice?
1
1
| 1 Hearts |
1 Reply
|
|
Re: RE: No points from instore purchase?
Hi @midworldsaint, I took a look further and it looks like your Sephora
inside JCPenney purchase was added to your inactive/linked account! I'm
sorry for any inconvenience caused. I'll send you a private message to
help now. 🙂 Best regards, Laurie
0
0
| 0 Hearts |
0 Replies
|
|
Re: No points from instore purchase?
Hi @midworldsaint, I'm sorry about this! Generally, it can take up to 24
hours for your points to reflect in your Beauty Bank. If you do not see
your points after 24 hours of your purchase at Sephora ...
0
0
| 0 Hearts |
0 Replies
|
|
Tracking says Delivered. Did not receive package. Package was supposed to be delivered a few days ago. Please help
Hi, My package was supposed to be delivered a couple days ago and it
says delivered but I did not receive it. I checked everywhere and I did
not receive my package. Please help. Thank you. Stephanie
0
2
| 0 Hearts |
2 Replies
|
|
Re: Tracking says Delivered. Did not receive package. Package was supposed to be delivered a few days ago. Please help
Hi @Anonymous, I'm sorry for the delay in our response to this post! I'm
taking a look now, and I'll send you a message to help shortly. Best
regards, Laurie
0
0
| 0 Hearts |
0 Replies
|
|
RE: Tracking says Delivered. Did not receive package. Package was supposed to be delivered a few days ago. Please help
Call Sephora!! If you don’t get your package within 3 days then they
will send another one 🙂
0
0
| 0 Hearts |
0 Replies
|
|
UPS Tracking says Package delivered but I did not receive any. Please help
Hello, My UPS Tracking says my package has been delivered and I did not
receive it. The package was supposed to be delivered Thursday or Friday
and it never came. Any help would be great. Please help and thank you so
much. Stephanie
0
1
| 0 Hearts |
1 Reply
|
