Points from store purchase not showing up

[greeneyevixen]

I made an in store purchase today. The cashier scanned my card on the app, but the points haven’t showed up yet. Not sure if I need to wait longer, but they have been available in the past almost immediately. Thank you for your time and attention to this matter.

[RaquelBT]

Hi @greeneyevixen,

It can take up to 24 hours for points to appear to your account! If points don't appear passed 24 hours, please feel free to send me or any other Mod a private message with a clear photo of your receipt, so we can add the points to your Beauty Bank. Thank you. 🙂

Best Regards,

❤️ Raquel

[kimberlyh33]

So I don't believe any of my in store purchases are showing up online to give me points towards Rouge status.. noR do i beleive my reward points are accurate (due to not having the in store purchases count). I do give my phone number at checkout,,,I'm thinking I should have already hit Rouge status . What do I do now?

[LaurieBT]

Hi @kimberlyh33,

I'm sorry to hear this! I'll take a look now, and I'll send you a private message to help shortly.

Best regards,

Laurie