Valid Beauty Offer Gets Removed in My Order

[AngieBeauty]

I ordered online yesterday with the beauty offer “nightrepair”, but after my order is confirmed, the order gets modified with just the beauty offer cancelled and removed. The beauty offer is clearly still valid even today, how can it be out of stock?

[ZakiyaBT]

Hi @AngieBeauty,

I am so sorry to hear this! I will send you a PM for further assistance. 

Best,

Zakiya

[AngieBeauty]

This was not resolved. I got a private message, but surprisingly no response when I reply to that.

[LaurieBT]

Hi @AngieBeauty,

I'll send you a private message to help in just a moment. 🙂

Also, please be sure to respond to private messages here in the Community directly. If you respond to a private message notification from your email inbox, we will not receive it. I hope this helps!

Best regards,

Laurie

[AngieBeauty]

Thank you for looking into this.