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200,648 Posts
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Shipping Issue
Hi, I recently placed 2 orders online during the weekend, I got two
emails saying that my packages were shipped Sep 16th and 17th and I am
supposed to get it on the 19th. However, when I track my orde...
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Re: Shipping Issue
Hi @Joycesli1106 I am so sorry to hear this! If you still need
assistance with your order, please send me a PM with your order number
and I will look into this further for you. Best, Zakiya
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RE: Shipping Issue
I had this happen to me before quite a few times and not just with
Sephora, but with other retailers too. So when you get the email
notification that your package has shipped it means that the shippin...
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Re: RE: Shipping Issue
Thank you for the reply, I wait patiently after I read your post, but
still... I haven't got my two packages yet. I don't know where they go.
I will call Sephora tonight and see if I can get any help from them.
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weekly wow?
Did someone forget a lil something, Sephora? All the weekly wow items
are full price....
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Re: weekly wow?
Hi @juicygirl4ever, We are aware of the issue and are working to update
the discounted prices. Please stay tuned for an update shortly! Warm
Regards, Penelope
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Same sale price as online?
Coconut water cream is on sale online but sold out. It’s in stock in a
store near me. Will it be the online sale price?
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Re: Same sale price as online?
Hi @Santhie, The Hello FAB Coconut Water Cream sale price is also
available in store. Please contact your local store for more
information. Stay Gorgeous, Penelope
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Overnight Shipping
I ordered two items as a gift for someone and chose overnight shipping.
The original order was cancelled by Sephora due to "previous member
activity" as stated by the customer service representative. ...
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Re: Overnight Shipping
Hi @Anonymous I'm sorry for the confusion with your order. All orders
are subject to a 1-2 business day processing time, so when you choose 1
Day shipping, it can take 2-3 business days. I will look i...
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Re: Nov VIB SALE
Hi @owensMOM44, Please stay tuned to emails for information regarding
promos or offers. Thanks! -Mali
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another damaged palette
I do a lot of online ordering because I only have a jcpenney sephora
near me. So I got a recent order and my palette was completely busted. I
just want another one. Can someone contact me about gettin...
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Re: another damaged palette
Hi @iwantallmakeup I'm so sorry to see that your palette arrived in this
condition. I will send you a message for more information.
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points and rewards
whenever I want to use my points for rewards I'm always too late for the
rewards I want! do rewards ever restock? also will I lose any of my
points after a certain amount of time?
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Re: points and rewards
Hi @Chick14 sorry to hear that! Typically, rewards aren't restocked, but
new rewards drop on Tuesdays and Thursdays, so I recommend checking back
on those days to see what's new. Also, your points wil...
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thanks for the quick reply! I make a purchase like every...
thanks for the quick reply! I make a purchase like every other week so
my points should be good haha
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My order has been processing for a week
I placed an order last Friday and it is still processing. I ordered two
items. Can I get information on why this is taking so long? Also, can I
cancel my order? It shouldn't take this long, honestly.E...
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Re: My order has been processing for a week
Hi @Anonymous sorry for the confusion with your order! I will check on
this for you now, and PM you shortly.
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Delete Review
Hi there, can you please delete my review under Jo Loves - Pomelo - A
Fragrance? The review was intended for the paintbrush gel instead.
Thanks!
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Re: Delete Review
Hi @mfacc33 I've removed this review for you now, and you should see it
come down from the site within 24 hours or so!
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Forgot to use Beauty Insider card
Hi, I totally blanked during check out and forgot to use my Sephora
card. Is there a way for the points to be added to my account? Thank
you!
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Re: Forgot to use Beauty Insider card
Hi @Karuni, I'm happy to help with this! I will send you a PM now for
more information.
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How do I delete a review?
I wrote a review for Olaplex earlier today and for some reason the
entire review didn't post, it doesn't make sense without the rest of the
text, can I please have it deleted so I can repost the full thing??
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Re: How do I delete a review?
Hi @ellelafant, I've removed the review for you now and you should see
it come down from the site within 24 hours or so.
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Re: How do I delete a review?
Hey there, the review is still there? I would really love for it to be
deleted.
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Re: How do I delete a review?
Hi @ellelafant, I'm sorry! I see that an error occurred, and I can
confirm that the Olaplex review has been removed from the Reviews
section. It may take 24-48 hours for this to reflect in the Reviews...
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Re: How do I delete a review?
Hi Laurie, I need your help! I messed up a review! Its my PerriconeMD
High Potency Eye Firmer review. I forgot to add that I received it free
for testing purposes! Can you plz help me remove it ASAP? ...
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Re: How do I delete a review?
Hi @ChrissyCat77, I removed this review, and it should come down from
the site within 24-48 hours. 🙂 Warm regards, Laurie
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Re: How do I delete a review?
Hi could you please delete a review I did on nector commodity perfume. I
reviewed the wrong perfume. Thank you
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Re: How do I delete a review?
Hi @Leighgoguen I have removed that for you and it should come down from
the site within 24 hours.
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Timeline for refund, did return by mail
I sent my products back for return by mail on August 29th. I'm wondering
what the timeline is for processing, I would have thought it would have
been taken care of by now.
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Re: Timeline for refund, did return by mail
Hi @brunette81 I will be happy to look into this for you. I will send
you a message for more information.
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