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Post in Customer Support
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Anonymous Insider
‎09-19-2018 11:30 AM
‎09-19-2018 11:30 AM

Cancel new order

I placed an order 5 minutes ago with the wrong shipping type, I need to cancel this and re-order with the correct shipping method. I've looked online and cannot see any way to cancel this from my account. What can I do?

 

Thanks

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ZakiyaBT
ALUM II Insider
‎09-19-2018 01:23 PM
‎09-19-2018 01:23 PM

Re: Cancel new order

Hi @Anonymous,

 

We are unable to cancel or modify an order once it has been placed. If you need further assistance, please send me a PM with your order number and I will be happy to help. 

Best,

Zakiya

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  • 1 reply
  • ‎09-19-2018 11:30 AM
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