Sephora

Stores & Services

Community

Sign In

Loves
Cart

Home
Shop
Shop
Close
- New
- Brands
- Makeup
- Skincare
- Hair
- Fragrance
- Tools & Brushes
- Bath & Body
- Mini Size
- Gifts
- Sephora Collection
- Sale & Offers
Offers
Sign In

Hi, Beautiful! ☀️
Sign in to Sephora for a more personalized experience

Sign In Create Account

Beauty Insider Summary

View activity, savings and benefits

Rewards Bazaar

Redeem items, samples and more

Orders

View and track online orders

Buy It Again

Reorder it from in-store and online purchases

Loves

View saved products

Beauty Advisor Recommendations

Recommendations from your store visits

Reservations

Manage your services, classes and events

Beauty Traits & Color IQ

Complete your beauty traits for personalized recommendations

Account Settings

Payments, contact info, addresses and password

Sign Out
Close
Community
Community

Community Profile Sign in to see your profile

Sign In Create Account

Community Home

Ask questions, join challenges, and get recommendations from people like you

Groups

Discover topics tailored to your beauty interests

Gallery

Add your photos and get inspired by fellow beauty lovers
Featured Groups
close
Stores

Stores

Close

Find a Sephora

Happening at Sephora
View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

Store Events

Exciting launches, parties & more

What's new in store

Explore what's hot in your store

Start a Conversation

Upload to Gallery

Customer Support

Sephora's Customer Service team is available to assist you any time between 6am-10pm PST Monday-Friday, 8am-9pm Sat/Sun. Ask a question about your order, account information, store locations and more. You can also find Community guidelines and FAQs in this section.

Start a Conversation

200,516 Posts

Re: Unsatisfied with a product?

Hi @solukky, you can definitely return something that didn't work with your skin! To view the details of the return policy, please look here: https://www.sephora.com/returns-exchanges Thank you! Regards, Kevin

1 1

1 Hearts

1 Reply

RE: Re: Unsatisfied with a product?

Thank you Kevin!

0 0

0 Hearts

0 Replies

Forgot to use my Sephora card

Is there any possible way to add points from purchase I made. I forgot to give the associate my email to get points

0 2

0 Hearts

2 Replies

Re: Forgot to use my Sephora card

Hi @olgatitarenko, I will be happy to assist you with this. I will send you a message for your info.

0 1

0 Hearts

1 Reply

Re: Forgot to use my Sephora card

Sounds good! Thank you!

0 0

0 Hearts

0 Replies

Recent Order

After clicking the "PLACE ORDER" button, I had to sign in to my Sephora account again. Once I logged back in, I clicked the "PLACE ORDER" button. When checking my order, I realized that the samples th...

0 2

0 Hearts

2 Replies

Re: Recent Order

Hi @MissTrueBliss, I'm sorry to hear about this! I'll take a look in more detail, and I'll send you a private message to help shortly. Best regards, Laurie

0 1

0 Hearts

1 Reply

Re: Recent Order

Okay, thanks. 🙂

0 0

0 Hearts

0 Replies

Can Rouge shop VIB?

Is there a code for rouge members this weekend or not? I'm pretty upset that It seems I cannot shop the VIB sale with Rouge status. Items that I want which were not in stock last weekend are now and I...

1 0

1 Hearts

0 Replies

Can’t use VIB discount code once I purchased my order and got upgrade to Rouge 😥

Hi, I was initially in VIB status but after I purchased one order. My points got bumped to 1400 to Rouge status. Now when I want to purchase more using the VIB code. I can no longer use it. But the Ro...

2 16

2 Hearts

16 Replies

Re: Can’t use VIB discount code once I purchased my order and got upgrade to Rouge 😥

Exactly. I'm pretty upset that I cannot shop the VIB sale with Rouge status. Items that I want which were not in stock last weekend are now and I cannot use the VIB 20% discount with rouge tier. I spe...

0 0

0 Hearts

0 Replies

Re: Can’t use VIB discount code once I purchased my order and got upgrade to Rouge 😥

I'm currently having this issue too, can somebody help me?

0 1

0 Hearts

1 Reply

Re: Can’t use VIB discount code once I purchased my order and got upgrade to Rouge 😥

Hi @terestrann, @KimiaRose, @tinytinytiny, @Anonymous, @mzoie, @kuhk, @jfjfjf, @nssf408, While we are not able to send a 20% off promotion code, we are happy to make this right for our Rouge clients. ...

0 0

0 Hearts

0 Replies

Re: Can’t use VIB discount code once I purchased my order and got upgrade to Rouge 😥

@Iris1211, Thank you for being a Rouge client with us! We always do what is best for our clients and I am going to send you a message shortly.

0 2

0 Hearts

2 Replies

Re: Can’t use VIB discount code once I purchased my order and got upgrade to Rouge 😥

I am having this same issue. Can you send me a message as well?

0 0

0 Hearts

0 Replies

RE: Re: Can’t use VIB discount code once I purchased my order and got upgrade to Rouge 😥

Thank you, I just received a email of the 20% Rouge code. 🙂

0 0

0 Hearts

0 Replies

RE: Can’t use VIB discount code once I purchased my order and got upgrade to Rouge 😥

I’ve seen a lot of people posting the same issue and am thankful that it seems the code will still be honored in store and over the phone because the same thing happened to me!

1 0

1 Hearts

0 Replies

Can’t use VIB discount code once I purchased my order and got upgrade to Rouge 😥

I have the exact same issue!

0 8

0 Hearts

8 Replies

Re: Can’t use VIB discount code once I purchased my order and got upgrade to Rouge 😥

@lelinsk, I am going to send you a message as well!

0 7

0 Hearts

7 Replies

Re: Can’t use VIB discount code once I purchased my order and got upgrade to Rouge 😥

Having the same issue here. Please PM me to. I have the paper coupon and saw someone saying here that it would still be honored. Let me know, please.

0 0

0 Hearts

0 Replies

hi, I want to buy some stuff online too and vib code not...

hi, I want to buy some stuff online too and vib code not working, I also send u a pm, please help!!

0 0

0 Hearts

0 Replies

Re: Can’t use VIB discount code once I purchased my order and got upgrade to Rouge 😥

Hi!I have the exact same issue!Could you send me a private code?Thanks!

0 0

0 Hearts

0 Replies

Re: Can’t use VIB discount code once I purchased my order and got upgrade to Rouge 😥

I am also a Rouge member I tried using VIBBONUS code and its not working. =(

0 0

0 Hearts

0 Replies

Re: Can’t use VIB discount code once I purchased my order and got upgrade to Rouge 😥

Hi, I have been a rouge member since it started. I always wait for your holiday products, put them in my cart (hoping they don't sell out!) and wait for the holiday 20% off discount. I was waiting for...

0 2

0 Hearts

2 Replies

Re: Can’t use VIB discount code once I purchased my order and got upgrade to Rouge 😥

Hi @turkscaico, the ROUGEBONUS promotion was valid for two weekends, 10/26 to 10/29 and 11/2 to 11/5. I am sending you a private message to help. Cheers! Kevin

0 1

0 Hearts

1 Reply

Re: Can’t use VIB discount code once I purchased my order and got upgrade to Rouge 😥

I too am having this same issue! Hoping this gets resolved asap since this is time-sensitive.

0 0

0 Hearts

0 Replies

Code 20% doesnt work for rouge member

Is rouge still getting 20% for sale? If not, I am so dissapointed. I prefer to shop at Sephora even though ulta rewards are getting better but now I need to think again since I have to spend at least ...

0 3

0 Hearts

3 Replies

Re: Code 20% doesnt work for rouge member

Hi @Malik5, We appreciate your feedback regarding the Holiday Bonus promotion, and we are happy to make it right for our Rouge clients. I'll send you a private message with more information shortly. Warm regards,Laurie

0 0

0 Hearts

0 Replies

RE: Code 20% doesnt work for rouge member

I would like to know same ! I want to get few more things .

0 0

0 Hearts

0 Replies

Re: Code 20% doesnt work for rouge member

@SoraVo, Thank you for being Rouge with us! I am going to send you a message shortly.

0 0

0 Hearts

0 Replies

Unsuccessful authorization

Hi. I have some problem with order. My new Order’s status is unsuccessful authorization. Its “pending” status in bank app. I can’t cancel the order and I can’t speed up payment authorization. Besides ...

0 4

0 Hearts

4 Replies

Re: Unsuccessful authorization

Hi @jallini9900 - for assistance with your order, please give us a call at 1-877-SEPHORA (1-877-737-4672). Thank you! Regards, Kevin

0 3

0 Hearts

3 Replies

RE: Re: Unsuccessful authorization

I hope the previous order is completely canceled , I made another one.

0 1

0 Hearts

1 Reply

Re: RE: Re: Unsuccessful authorization

Hi @jallini9900, I'm very sorry for the delay in our response! I'm glad to see that an agent was able to assist you. If any additional assistance is needed, please send me a private message with details. 🙂 Best regards, Laurie

0 0

0 Hearts

0 Replies

RE: Re: Unsuccessful authorization

Thanks for answer. It’s not easy to call to Sephora , because I’m not in USA now(

0 0

0 Hearts

0 Replies

Matte trance lipsticks

I noticed that the limited edition PAT MCGRATH LABS MatteTrance™ Lipsticks have been available in the US side for a little while now but they are still showing as OOS in the Canadian side; why aren’t ...

0 8

0 Hearts

8 Replies

Re: Matte trance lipsticks

Hi @bakeamuffin, I apologize that unfortunately we did not receive additional updates about the Pat McGrath Holiday MatteTrance™ Lipsticks on our Canadian site. I'm so sorry for any disappointment and...

1 1

1 Hearts

1 Reply

Re: Matte trance lipsticks

Thank you so much for keeping me updated @LaurieBT! ☺️

0 0

0 Hearts

0 Replies

Re: Matte trance lipsticks

Hi @bakeamuffin, I shared your inquiry with the appropriate team, and I'll be happy to provide an update when I learn more. 🙂 Thank you! Warm regards, Laurie

1 5

1 Hearts

5 Replies

Re: Matte trance lipsticks

@LaurieBT I noticed they’re not even on the Canadian side anymore, but they never came in stock; I’ve been checking everyday multiple times. Do you have any insights on what is happening with them? I’...

1 3

1 Hearts

3 Replies