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200,894 Posts
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Re: Is it possible to create a new group? I’m interested in Gluten-Free Makeup for fellow celiacs and GF makeup lovers.
Hi @AnaBanana095I was diagnosed with celiac too!! And I have been
struggling with gluten free products as well. Started a thread yesterday
regarding makeup and skincare products.
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Re: Is it possible to create a new group? I’m interested in Gluten-Free Makeup for fellow celiacs and GF makeup lovers.
Hi @AnaBanana095, Thank you for sharing this inquiry and feedback with
us! I recommend that you post this in the "Beauty Insider Community
Feedback" thread (linking below). We sincerely appreciate you...
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Sugar Peach palette arrived damaged
To say the least lol. They don't have it at my local Sephora so posting
here to get a replacement.
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Re: Sugar Peach palette arrived damaged
Hi @Shawna1570 Oh no! I'm so sorry to see that your palette arrived in
this condition. I will send you a message to help.
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Missing item from order
I received my order days before and I was missing one item I have
purcahsed. The receipt did not include the item as well.
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Re: Missing item from order
Hi @Anonymous I'm sorry to hear that! I will send you a message to help.
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Re: Missing item from order
Hi,Thanks for you reply. I want to reply you but got error said "You
have reached the limit for number of private messages that you can send
for now. Please try again later." I missed Kiehl's Since 1851Bright
Delights ITEM 2123347.
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HOW CAN I LINK MY VIB CARD TO MY ONLINE ACCOUNT?
I need help!!!!! I want to shop online but have stopped my self because
I want to get my points!! Thank you!! Marisela
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Re: HOW CAN I LINK MY VIB CARD TO MY ONLINE ACCOUNT?
Hi @Anonymous, This message has been moved to the Customer Support
group. If you still need assistance with this, please send me a private
message with your registered email address and Beauty Insider...
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Re: HOW CAN I LINK MY VIB CARD TO MY ONLINE ACCOUNT?
@Anonymous Call customer service 1877Sephora they can help you 😋
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Sephora can't look up my account phone # or email
Every time I shop in store, the cashier asks for my rewards phone
number. They type it in correctly but it isn't found. Next they ask for
my email address; they type it in correctly and it doesn't wor...
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Re: Sephora can't look up my account phone # or email
Hi @Goober94, This thread has been moved to the Customer Support group.
I'm sorry to hear about this! Please send me a private message
confirming your registered email address and 10-digit phone numbe...
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Re: Sephora can't look up my account phone # or email
@Goober94 I would call customer service to address all your concerns.
They would be able to help you faster.
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Lost package
Hi, Can someone please help me? I have a package that was supposedly
delivered according to the tracking, but I never got it. I checked the
lockers, the apartment rep, my front door,... and nothing. T...
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Re: Lost package
Hi @Brittanyng I'm sorry to hear that you didn't receive your order. I
will send you a PM to assist you further.
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Re: Lost package
Can you have it delivered to your office? For years I kept a box at my
local UPS store to get all of my deliveries. That way there is a
signature trail. In 12 years I never had a package lost that way...
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Samples missing?
I don't know if anyone can help me with this. I made an order during the
VIB sale and while I was finishing up, I saw that the amount of free
samples have decreased from three to two. It was a bit sad...
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Re: Samples missing?
I feel your pain. I received my order today and there was ONLY the
product I ordered inside. No samples, no 100 perk. I called and the
Sephora rep said she would give me 25 points for the samples, and...
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Re: Samples missing?
Hi @hellopatricia, I can confirm at this time, we include two free
samples with our online order. I will send you a PM to assist you with
your order. Thanks! Best, Rebecca
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Re: Leaking Product
Hi @Susan123456, I am so sorry to hear this. I will send you a PM
shortly to assist you. Best, Rebecca
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Beauty Insider Points not Applying
Last week I made two Sephora purchases on two separate days, one
in-store and the other online. For my purchase in-store I had the
cashier scan my beauty insider code on my phone and I received a rece...
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Re: Beauty Insider Points not Applying
Hi @Cerr, I am sorry to hear this. I will send you a PM to assist you
with your points. Best, Rebecca
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Charged Twice!!!!!!!!!!!
I went to Sephora on Sunday and I was charged twice????? How do I
resolve this issue? This is extremely frustrating.
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Re: Charged Twice!!!!!!!!!!!
Hi @Anonymous, I am so sorry to hear this. I recommend contacting the
store directly for assistance with in-store purchases. Thank you! Best,
Rebecca
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Package never arrived
Hello, I had placed an order that was due to arrive yesterday. According
to the tracking details, it has been “delivered,” but no package
arrived. What next steps can I take?
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Re: Package never arrived
Hi @CharlotteGraham, I am sorry you have not received your package. I
will send you a PM to assist you with this. Best, Rebecca
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PLEASE CHANGE MY STATUS
What can be done about this?!?! I have called in several times. I am
VIB!
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Re: PLEASE CHANGE MY STATUS
Hi @BeautyTinaFNP, I will send you a PM to assist you further. Thank
you! Best, Rebecca
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Flash shipping arriving 3-4 days after shipment date, not 2 days as promised.
I paid for flash shipping, however my past few orders have arrived (or
are estimated to arrive) 4 days after shipment date, not 2. Below
screenshot is an email I received last Friday, but my order isn...
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Re: Flash shipping arriving 3-4 days after shipment date, not 2 days as promised.
Hi @DGC16, I'm so sorry to hear this. I will send you a private message
to provide further assistance. Stay Gorgeous,Penelope
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Re: Flash shipping arriving 3-4 days after shipment date, not 2 days as promised.
Saturday doesn't count as a shipping day and Monday wasn't a holiday. So
it is arriving in two days. (Friday doesn't count as that's the day it
was actually put out to the shipper and they don't pick up until the end
of the day.)
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Missing package
I placed an order on 11-4-18. I was notified that the package was
delivered on 11-7-18 but I never received it.
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Re: Missing package
Hi @coony I'm sorry to hear that you didn't receive your order. I will
send you a message to help.
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Missing product
Hi. I placed an order on November 9 that included a product I was
charged for but didn't received in the package (the packaged arrived
today).
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Re: Missing product
Hi @Anonymous, I'm so sorry to hear this. I will send you a private
message if you need further assistance. Stay Gorgeous, Penelope
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Re: Ordered item missing.
Hi @wldls, Please don't hesitate to send me a private message if you
need assistance. Stay Gorgeous, Penelope
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