Unsuccessful authorization

[jallini9900]

Hi. I have some problem with order. My new Order’s status is unsuccessful authorization. Its “pending” status in bank app. I can’t cancel the order and I can’t speed up payment authorization. Besides it’s 20% discount as for vib , but after ordering I’m rouge and I can’t use the discount once more( I want to change payment card , or is it any another solutions?

[kevinbt]

Hi @jallini9900 - for assistance with your order, please give us a call at 1-877-SEPHORA (1-877-737-4672).  Thank you! 

Regards, 

Kevin

[jallini9900]

I hope the previous order is completely canceled , I made another one.

[LaurieBT]

Hi @jallini9900,

I'm very sorry for the delay in our response! I'm glad to see that an agent was able to assist you. If any additional assistance is needed, please send me a private message with details. 🙂

Best regards,

Laurie

[jallini9900]

Thanks for answer. It’s not easy to call to Sephora , because I’m not in USA now(