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200,548 Posts
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Re: Sunday Riley Good Genes Holiday Kit
Hi @Yeshially, The Sunday Riley Good Genes Holiday Kit is available for
purchase here>https://seph.me/2B2bHjq. I hope that this helps. Best,
Zakiya
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This new policy is so bad
How is it that this new policy this year that involves all tiers would
make rouge able to shop the first 2 weekends but unable to shop the
last? How is that a thing? I spend SO much money at Sephora a...
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Re: This new policy is so bad
Hi @erin1030, I am sending you a private message to further assist. I
will be forwarding your feedback to our BI team, as well! Regards, Kevin
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Email Question
Hey Sephora!I love all that you do! Thank you! The reason I am writing
is that I haven't seen any emails from you guys in at least a week.
Usually I get emails at least once a week, usually coinciding...
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Re: Email Question
Hi @Hannahtb, I'm going to look into this further and send you a PM
shortly! Best, Steph
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I need help canceling an order placed 15 minutes ago.
Hi, I placed an order but forgot to enter the VIBBONUS discount code.
It's been less than 15 minutes but the status is already "In Progress".
Can I cancel the order or find a way to apply the code? Un...
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Re: I need help canceling an order placed 15 minutes ago.
Hi @crystaltn, I'm going to send you a PM shortly for assistance! Best,
Steph
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Stupid question??
Right now I wear a shade 190 in fenty by Rihanna but it’s a shade too
dark and I need at least one shade lighter so I’m assuming I’d be 180? I
don’t have a Sephora where I live or I’d go on and find m...
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Re: Stupid question??
Hi @laurennikki16, To go one shade lighter you would want to try COLOR:
150 instead since it has a Color IQ of 1Y04, and the shade 190 has a
Color IQ of 1Y05 > https://seph.me/2PSoRYv. -Mali
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Delivery Exception
My package for order was out for delivery yesterday. It now says
“Exception. Delivery could not be completed- unable to leave parcel.”
What does this mean? I checked my addess, it’s right. I was home ...
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Re: Delivery Exception
Hi @smorrow801, I am sorry to hear this! I will send you a PM for
further assistance. Please note that I did remove your order number from
your post for your security and protection. Best, Zakiya
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Sephora gift card glitch
Hi, I was just about to check out online, punched in my gift card, but
my Credit card declined so I asked my boyfriend to use his on his
computer..and now my gift card balance is $0... I was trying to...
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Re: Sephora gift card glitch
Hi @Anitahhh96, I will send you a private message so that I can look
into this for you. Thanks! Best Wishes, Janean
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RE: Sephora gift card glitch
They will reinstate the amount of the giftcard in full at customer
service. This happened to me once as well!
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Why is it that Rouge members can't participate in the holiday 20% off sale like all of the other years?
I am a Rouge member that expected to be able to participate in this 20%
off holiday sale this weekend just like all of the previous years. What
happened?
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Re: Why is it that Rouge members can't participate in the holiday 20% off sale like all of the other years?
I'm at the point where I don't feel like Rouge has much meaning or
benefit to me personally. I spend quite a bit of money at Sephora, but I
don't feel compelled to try and maintain my Rouge status mov...
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1 Reply
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Re: Why is it that Rouge members can't participate in the holiday 20% off sale like all of the ot...
Hello @hotstrawberry, I am sorry to hear this! I will send you a PM for
further assistance. Best, Zakiya
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Re: Why is it that Rouge members can't participate in the holiday 20% off sale like all of the ot...
Hi @RoseRaven I will send you a private message shortly.
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Re: Received 2 broken eyeshadow palettes
Hi @CoeyHung. We're very sorry to hear that you receive the palettes
damaged! I'm going to send you a PM shorty for assistance! Best, Steph
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What's wrong with "Must be logged into VIB account to redeem this offer."
I am VIB status and logged into my Sephora account. I keep getting the
message "Must be logged into VIB account to redeem this offer.
Customizable sets and Google products are excluded from this promo...
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1 Reply
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Re: What's wrong with "Must be logged into VIB account to redeem this offer."
Hi @J2N2, I am so sorry to hear that you are having trouble with your
promo code. I will send you a PM for further assistance. Best, Zakiya
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Missing item!!!!
My item was missing!!! I ordered many stuff online and got it last
night. Huda Beauty nude palette was not in the box. It was missing. What
should I do? It should not happen. I order online many many ...
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Re: Missing item!!!!
Hi @Mintmint, I will send you a private message so that I can further
assist you with this. Thanks! Best Wishes, Janean
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Adding points after purchase
I'd like to add points to my account after a purchase has been made. Is
it possible to do that? And is there a time limit after which the points
can be added?
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Re: Adding points after purchase
Hi @Anonymous, I'm going to send you a PM shortly with assistance with
this! Best, Steph
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unsuccessful authorization
Why are my orders keep showing unsuccessful authorization? I tried to
placed it four times but it doesn’t. I even tried to use different card
to pay for the order, and tomorrow is the last day that I can use my
promo code. Can anyone help?
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Re: unsuccessful authorization
Hi @Hillwa, I will send you a private message so that I can further
assist you with this. Thanks! Best Wishes, Janean
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Points not being added
I’ve been a VIB member for a little while and it says I only need to
spend $311 to become a Rouge member. I’ve since made purchases that have
added to about $311 or more but no change has been made to my status or
point count. What is happening?
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Re: Points not being added
Hi @Aquafina2, I am sorry to hear this! I will send you a PM for further
assistance. Best, Zakiya
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No confirmation email
Hi, I just placed an order through the phone call. The order status is
in progress, but I didn't receive any confirmation email. Is something
wrong?
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1 Reply
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Re: No confirmation email
Hi @Anonymous, I will send you a private message so that I can look into
this for you. Thanks! Best Wishes, Janean
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Forgot to add my samples
I made my basket earlier today but just checked out. After submitting
the order I realized my samples were no longer added :(. Can you help me
modify?
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Re: Forgot to add my samples
Hi @NyaBee, I am very sorry about that! I will send you a private
message so that I can further assist you. Best Wishes, Janean
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is the liquid lipstick bad?
just opened tarte in the mint color,a bunch of mint colored liquid
sprayed out into the sink. good thing I was holding it away from myself.
is it bad or old?
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Re: is the liquid lipstick bad?
Hi @infinitebrevity, That doesn't sound right! I would contact the store
for a refund or an exchange. If you purchased this online please send me
a PM with your order number. Thanks! -Mali
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Vib account
I keep seeing people have questions about VIP accounts or that they
can’t link them from the store to their online presence, but I don’t
even know what a VIP account is. Anybody feel like filling me in? Thank
you! Bobbi
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How do you get paper advertisements for new products in the mail
How to get paper advertisements for new products in the mail
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