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200,350 Posts
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Re: VIBBONUS not working
Hi @VintageNatalia! Just to echo what another user said, the VIB sale
will be next weekend, 11/9 ~ 11/12! For more information, you can visit
the following link: https://community.sephora.com/t5/Custo...
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Re: VIBBONUS not working
The code is still not working. I spend way too much money ar Sephora to
deal with this.
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Re: VIBBONUS not working
Hi @tifferz, @xquisitelyirish, @ARRRRRRRRRRRRRR, Rouge members are
unable to use the promotion code VIBBONUS. (This code is only for VIB
members.) However, I'll be sending you a private message in a moment to
assist you further. Always, Danee
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Re: VIBBONUS not working
@effyou Are you Rouge or VIB? Your profile for the boards says Rouge, so
I would assume that's why the code isn't working for you.
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Re: VIBBONUS not working
It keeps telling me I have to be signed in. Which I am.This is super
frustrating.
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Re: VIBBONUS not working
It's not working for me either. I tried just a couple seconds ago and it
still says, "must be logged in" when I AM logged in. I even logged out
and back in a couple times and no luck.
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Rant about order
Feeling super furious right now, and they are currently closed through
the phone line. So last week on Saturday I placed an order for a few
things, and used flashed shipping. That same day I got a mes...
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Re: Rant about order
Update: So I called them again today since they are now open. So to add
insult to injury, the person helping me was a total joke, he actually
was laughing and making it seem like it was not big deal. ...
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Re: Rant about order
Hi @Anastasiya13, I'm so sorry to hear about your experience! I am
sending you a private message to help make this right. Regards, Kevin
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In Store Purchase Made, No Points Credited
Hi there, I just made a purchase in store but my points were not
credited to my account nor do I see the purchase on my history, please
advise how I can correct that. Thanks!
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Re: In Store Purchase Made, No Points Credited
Hi @Mochapj! While we cannot make the purchase show in your history, we
can make sure you get the points! I am sending you a PM with more
details. Regards, Kevin
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Sephoria Pat McGrath Mix-up
I went to Sephoria with a friend. I bought two of the blood red lip kits
that was supposed to come with Blood lipstick and Blood glitter. My
friend did the same but she bought the gold. Each of our gl...
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Re: Sephoria Pat McGrath Mix-up
Hi @EventCouturier - I am sorry to hear about the experience you've had
trying to get this fixed. I am sending you a private message to see what
can be done. Regards, Kevin
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Cancel order
Hello! I need to cancel an order that I just placed. How do I do it? The
order status is still “placed”
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Re: Cancel order
Hi @trbl0614, generally after an order is placed we only have a very
small window to cancel it. For the sake of time, please contact us at
1-877-SEPHORA (1-877-737-4672) so we can immediately assist. Regards,
Kevin
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Points After Purchase
I used to purchase things from Sephora. Recently, I just decided to
start going again, but I forgot I had an account. At check out, I did
not give my phone number. I still have the receipts, but how can I
receive the points for my purchase?
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Re: Points After Purchase
Hi @Anonymous, I can help you with that! I am sending you a PM with more
details. Cheers! Kevin
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Order
I order two huda beauty products(the new nude palette and the Hudson
beauty palette mauve) and I didn’t receive the mauve palette what can I
do to get my product because I ordered and got my products ...
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Re: Order
@Anonymous I see that you have been assisted with this by phone. Please
send me a PM if you need additional assistance.
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Holiday Bonus this weekend - Rouge members are excluded?!
Hi, I have been a rouge member since it started. I always wait for your
holiday products, put them in my cart (hoping they don't sell out!) and
wait for the holiday 20% off discount. I was waiting for...
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Re: Holiday Bonus this weekend - Rouge members are excluded?!
Hi @turkscaico I'll send you a message to help.
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Went from Vib to Rouge today with purchase... discount no longer available
My order today during the sale took me from vib to rouge status. Now I
am unable to use my code again this weekend. I was hoping to pick up
some things in store or online, if they became available. Is there any
way this can be remedied? Thank you.
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Re: Went from Vib to Rouge today with purchase... discount no longer available
Hi @ParrotTulips You should receive an email with more details on how to
shop the sale once you have upgraded. You can also give us a call at
1-877-SEPHORA and a Beauty Advisor will be happy to assist you with
placing the order using the discount.
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RE: Went from Vib to Rouge today with purchase... discount no longer available
Same thing happened to me!! They will honor your code in store and over
the phone
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Charge my credit card
Hello, my credit card info is renewed and I’d like to be charged for my
play! Subscription ASAP so I can receive this months box. Please and
thank you!!!
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Re: Charge my credit card
Hi @ynga We will attempt your card again in a few business days. Thank
for your patience!
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Unsuccessful authorisation
Hi there, My latest order (from November of last year) hadn't shown up
in my orders for ages so i just assumed I had forgotten to complete my
purchase. However going back through my credit card I saw ...
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Re: Unsuccessful authorisation
Hi @stena831 If your order was cancelled you were never charged for the
order, as we only charge your card once the order ships. I will be happy
to look into this for you and send you a message with more information.
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Nov 2019 VIB sale code not working
The VIB code keeps telling me I need to be logged in. I e signed in,
logged out and signed in again. Tried the app and a desktop and nothing
works. What’s going on!?!?
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Nov 2019 VIB sale code not working
I'm getting the same error, and I don't understand how it "ended",
considering the flyer says 11/9-11/12.
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Re: Nov 2019 VIB sale code not working
@elizaschot, Thank you for being Rouge with us! While the promotional
offer for the Holiday Bonus for Rouge has ended, I am going to send you
a message shortly.
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RE: Re: Nov 2019 VIB sale code not working
That can’t be right, I have an email saying the VIB sale is from
11/9-11/12 it was also posted on the website. Also in stores yesterday I
was told it was Good all weekend instores and online. This is confusing.
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yes, when I was at the store yesterday, they didn't menti...
yes, when I was at the store yesterday, they didn't mention that Rouge
members weren't eligible. what's the point of being the highest tier if
you can't partake in the sale at the same time as everyone else?
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wrong shipping address
Hello I just placed an order, and the default address was my old one. Is
there anyway I can change the address to my new address. It has no yet
shipped.
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Re: wrong shipping address
@Ahhlex For immediate assistance with this, please give us a call at
1-877-SEPHORA.
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