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201,101 Posts
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Re: Haven’t received January Play box
Hi @Midgie17, If you do not receive your PLAY Box by the 27th, please
send myself or any mod a private message so that we can further assist
you. Thanks! Best Wishes, Janean
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Delete a Review
I made a review for Tarte Smooth Operator Amazonian Clay finishing
setting powder that I want to make a new review on. Could you please
delete it?
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1 Reply
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Wrong Shipping Adress
My order is out for delivery and I just realized it is being delivered
to my old address. How do I change my address?Thank you!
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No samples
Sephora has been better with sending samples for the last few months,
but my order yesterday didn’t have any. Which was disappointing b/c I
really wanted to try out the bite lip mask. Could someone please help
me? Thanks
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Re: No samples
Hi @ak9810, I'm so sorry to hear this. I will send you a private message
to provide further assistance. Best, Penelope
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What is the point of choosing samples?
This is getting beyond frustrating for me because 90% of the time when
my order arrives I NEVER receive the samples I selected! What is the
point of me choosing samples when Sephora will just send me ...
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Re: What is the point of choosing samples?
Hello @sephoraaddict918, We're very sorry to hear that you haven't been
reverencing the correct complementary samples. We understand any
frustration caused as samples are a great way to try products. ...
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Points disappeared!?
So today i made a large purchase only to discover that all the points i
have saved up are gone... i can't recall exactly how many but over 1000
im sure. They were just gone, and in its place a notice ...
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Re: Points disappeared!?
Well the good news is that this literally just happened to me as well. I
think it's a website update or something, I emailed their Customer
Service team, so just know you are not alone!!!
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Re: Points disappeared!?
Hi @NymphxXxSlip and @SenseLyss, I apologize for the confusion. The
system that tracks our Beauty Insider program points and subscriptions
was down for a short time for maintenance. You should be able...
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Re: Points disappeared!?
phew that's a relief! I have been saving my points up for something big
and had a mini heart attack when i saw them gone! I see they have been
returned now, thank-you for the response!
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January Play! Box shipping
My box said that it was shipped 11 Jan 18 but there has been no updated
tracking, just that “it’s on it’s way!” Is it actually going to show
up?!
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January Play! Box shipping
I'm in the same boat as you guys. I got notification that it shipped and
had a delivery date of the 22nd. It tracked all the way to my city then
it stopped and the delivery date disappeared. No info i...
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Re: January Play! Box shipping
Hi @BrideSona, We apologize for any confusion surrounding the tracking
information of your PLAY box. It appears that the tracking information
has not been updating in real time. Please keep an eye out...
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Re: January Play! Box shipping
I still haven't gotten mine either, and I have the same tracking info as
you. I called customer service a couple days ago, and they told me if it
doesn't show up by tomorrow, they'll either send me an...
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January Play! Box shipping
I have not received mine either. UPS has shipping notification and
waiting for the package to be delivered to them. Not a happy first time
play box member! 🤨
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1 Reply
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Re: January Play! Box shipping
Hi @Ddecks13 & @angmore, I'm sorry to hear this! I will send you a PM to
assist you shortly. -Helen
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missing points
Hi, I had 1498 points last night and now I have 1223. I have not made
any purchases or claimed any rewards.. can I have my points back please?
Thank you!
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1 Reply
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Error Code 940
I just tried to get into my Sephora app on my Samsung phone and was told
I needed to update it. When I went to do the update, I kept getting an
error. I tried uninstalling it and reinstalling it but n...
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Re: Error Code 940
Hi @Lrae0215, I'm sorry to hear this! I'll send you a private message to
help shortly. In the meantime, I suggest accessing our mobile site at:
m.sephora.com Best regards,Laurie
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Points added after purchase
I didn't remember my account info to add my points and I still have my
receipt and I would love it if I could add these points in, so if anyone
could help me that would be great! Thanks so much!
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1 Reply
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Re: Points added after purchase
Hi @Anonymous, I'll send you a private message to help shortly. 🙂 Best
regards, Laurie
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Gift Card Not Working
I received a gift card for Christmas and when I went to use it, it said
the value was $0. When I called to confirm the balance ($25), it said it
wasn't activated. I know the person who gave this to me...
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Re: Gift Card Not Working
Hi @alexandradonlin, I am sorry to hear this! I will send you a PM for
further assistance. Best, Zakiya
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Unsuccessful Authorization on my Order
I've been a VIB Rouge member for awhile and this is my first online
purchase with Sephora, I usually go in store because I love the
experience. I go on today, place my order, get the extra points, and...
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Re: Unsuccessful Authorization on my Order
Hi @SairBear24, I'm very sorry to hear that your recent online order was
cancelled. It looks like we were unable to verify some of your
information and we would like the opportunity to speak with you ...
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Why is flash shipping $15 a year now for Rouge???
Hello, i just got an email saying my free flash shipping is ending and I
can choose to receive that as a free perk (or choose 750 bonus points or
choose 4 free makeovers) for my upcoming 2019 vib roug...
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Re: Why is flash shipping $15 a year now for Rouge???
Hello @mia014, If you choose the bonus points you will still receive
free standard shipping with no minimum purchase. If you would like to
continue your FLASH shipping then you can select the free FLA...
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Re: Why is flash shipping $15 a year now for Rouge???
@ZakiyaBTThanks! so basically flash shipping is no longer a free perk of
VIB rouge ?
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VIB Rouge status gone
Just logged in Sephora this morning and noticed Im no longer VIB Rouge
and the site is requesting me to set up a new Beauty Insider account. I
had over 3,100 plus points and now at zero points. Did so...
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Re: VIB Rouge status gone
Hi @8319Princess, I apologize for the confusion. The system that tracks
our Beauty Insider program points and subscriptions was down for a short
time for maintenance. You should be able to view your a...
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1 Reply
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Re: VIB Rouge status gone
Same thing happened to me. I'm VIB with close to 4,000 points saved and
my points and status are gone. Even when logged in it asks me to join
the Beauty Insider program. I was making a post at the sam...
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Re: VIB Rouge status gone
Hi @DarcyRochester, I apologize for the inconvenience! Our Beauty
Insider program was undergoing some maintenance. Your Beauty Insider
information should have the correct information now! Feel free to...
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Rousge Reward not working
About an hour ago I purchased with my points a Rouge Reward for $100. I
received the email and tried to activate it and it just opens to a blank
page with the address at the top stating "merchant.wgif...
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Re: Rousge Reward not working
Hi @fashionmommy01, I am so sorry to hear this! I will send you a PM for
further assistance. Best, Zakiya
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