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200,890 Posts
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Didn’t receive certain items in my recent order
I am missing the fenty beauty flyliner, setting spray small size and
theurban decay color correcting sample I ordered in my most recent
package. This is like the 3rd time they’ve messed up an order for me.
Very upset
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Re: Didn’t receive certain items in my recent order
Hi @Fyreflyy, I'm sorry to hear about this order experience! I'll take a
look further and I'll send you a private message to help shortly. Warm
regards, Laurie
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My gift cards shows less balance and I've never used them !
Please help! my gift cards has less balance than what I had before ! And
I've never used them!!
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Re: My gift cards shows less balance and I've never used them !
Hi @misjyd, Sorry to hear this! I'll send you a private message to help
shortly. Warm regards, Laurie
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Won’t let me log in so I had to make a new account. 🤬
Never ordering from this company again. I ordered a bottle of 1 million
spend 97$ roughly and never got a confirmation but it showed up in my
recent orders. Then I tried looking today and it said I di...
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Re: Won’t let me log in so I had to make a new account. 🤬
Hi @Anonymous, I'm sorry to hear this! I'll check on this for you and
I'll send you a private message to help shortly. Warm regards, Laurie
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RE: Won’t let me log in so I had to make a new account. 🤬
Did you check the junk mail in your email? Sephora sends out
confirmation to each order that I have placed.
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Re: RE: Won’t let me log in so I had to make a new account. 🤬
I checked. No email sadly. I even tried logging in an it made me have to
create a new account pretty much saying I didn’t have an account before
even tho a few days ago, I was logged in an could even ...
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Elizabeth and James NIrvana Black
Does anyone know if Elizabeth and James NIrvana Black has been
discontinued? I can't find information anywhere online.
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Re: Elizabeth and James NIrvana Black
Hi @45678, Unfortunately, it doesn't look like this fragrance is
available on our US or Canadian sites at this time. I apologize for any
inconvenience! If you're interested in the compact formula, you...
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Beauty insider
I totally forgot to use my beauty insider on a purchase that I made in
store today . Is there any way for me to have that go towards my account
?
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Re: Beauty insider
Hi @jayceexo, I'm so sorry I didn't receive a private message from you.
Can you please send me another private message with the requested
information so I can further assist you? Thank you so much! Danee
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Partially shipped order with a refund?
So the rest of the items we're sold out? But it shows it's stocked on
the website. I'm confused.
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Re: Partially shipped order with a refund?
Hi @dragonlady13, Sorry to hear this! I'll take a look at your order and
I'll send you a private message to assist. 🙂 Warm regards, Laurie
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Beauty Insider
I believe I have 2 different insider accounts, one is online and the
other is a card I got from the store. How can I add the card i've been
using to my online account?
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Re: Beauty Insider
@hagerashley, I am going to send you a message shortly to assist with
your account.
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20% off for VIB?
Hi! I saw a posting that said VIBs were getting a 20% off coupon.
Although on BIC I come up as "Rouge," I'm "VIB" for now, and I get the
VIB e-mails. I e-mailed CS and they reported that VIBs are not ...
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Re: 20% off for VIB?
Hi @Anonymous7! Yes, we offered this promotion to select groups of
clients and I recommend staying tuned to your emails to be notified of
future offers that will be coming your way! I'm also going to ...
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I am a VIB and didn't receive email. Is there anyway I ca...
I am a VIB and didn't receive email. Is there anyway I can get added?
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Is there rhyme or reason for who gets an offer and who do...
Is there rhyme or reason for who gets an offer and who doesn't? I'm VIB,
didn't get an offer, but I'd like to receive these emails.
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RE: Re: 20% off for VIB?
Hi DabeeBT, I also didn’t get such email. Would you be able to assist me
with this matter as well?
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Re: RE: Re: 20% off for VIB?
Hi @PAND, I'm going to send you a private message in just a moment!
Always, Danee
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Loves List Format Requests
Let me preface this by saying I almost never bother to do this, but I
love Sephora and this is driving me nuts. The new(ish) Loves list format
is glitchy af and not a great design, but if this is what...
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Re: Loves List Format Requests
I've written customer service soooo many times about this. I can barely
view my list. They don't seem to care.
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Re: Loves List Format Requests
Hi @Moggs, @BlueStar537, and @cardiograms, I'm sorry for the frustration
caused regarding the Loves List format. Please know that we value your
feedback and I have passed this feedback along for revie...
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Re: Loves List Format Requests
This is a different version of the canned comment a half a dozen support
people already copied and pasted to me. Please stop.
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Re: Loves List Format Requests
I completely agree with this post. The new(ish) Love List is simply
horrible. I cannot tell how many items are in my list; the sorting
options are not usable; and the constant scrolling is irritating....
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Re: Loves List Format Requests
I wouldn't hold your breath. I attempted to submit this post directly to
Support and I got 4 robotic canned comment responses ignoring the direct
questions I was asking. They don't care.
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Re: Loves List Format Requests
Hi @cardiograms, thanks for taking the time to submit this feedback!
I'll be sure to pass it along to the appropriate contacts.
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Re: Loves List Format Requests
Hey @StephanieBT, Can you also forward this article on to the web
development department? It's an article about everything that can and
does go wrong with the type of web application that y'all are now using
to power the Loves list.
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Re: Loves List Format Requests
And then what, @StephanieBT? I get you're a support rep with no control
over website functionality (believe me, I do), but whoever writes these
these generic canned comments I see everywhere might als...
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Loves List Format Requests
It had the same glitches in Firefox, too. I use Chrome at home, so
thought I would try at work where we use Firefox, and same issues. Works
great in the app, but I'd like to be able to share my loves ...
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Re: Loves List Format Requests
I'm glad it works well in the app, @bookwyrmm, that is something.
Unfortunately that is not a solution for me since I don't shop on my
phone (for many reasons). It makes me wonder if phone shopping is...
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Gift returns
I got the tatcha silk canvas for Christmas and it makes my makeup look
terrible. I reached out to tatcha and tried their pointers but still no
use. I didn’t get a gift receipt but my grandpa gave y’al...
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Re: Gift returns
Hi @KarlyCassadee, If you do not have a receipt, the store should be
able to assist you if the purchase is in your VIB account. 🙂 You can
check out our full Sephora US return policy here: https://www...
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