Services
From makeovers to personalized skincare consultations
Sign In
Customer Support
201,103 Posts
Post | Hearts | Replies |
|---|---|---|
|
Rousge Reward not working
About an hour ago I purchased with my points a Rouge Reward for $100. I
received the email and tried to activate it and it just opens to a blank
page with the address at the top stating "merchant.wgif...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Rousge Reward not working
Hi @fashionmommy01, I am so sorry to hear this! I will send you a PM for
further assistance. Best, Zakiya
0
0
| 0 Hearts |
0 Replies
|
|
Editing Review?
I just posted a review for the Herbivore Prism Glow serum and the photos
were uploaded in a different order than I anticipated. Is there an easy
way to change the order or do I have to contact customer service?
Thanks!
0
1
| 0 Hearts |
1 Reply
|
|
Re: Editing Review?
Hi @brainscientist, I will send you a private message to provide further
assistance. Stay Gorgeous, Penelope
0
0
| 0 Hearts |
0 Replies
|
|
Stolen package
Ommmmgggg!!!! I got a notification that my package has been delivered. I
went to look for it outside but can’t seem to find it. I don’t know if
it was left in the open drive way because most of my pac...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Stolen package
Hi @Anonymous, I am so sorry to hear this. I will send you a PM shortly
to assist you. Thanks! Best, Rebecca
0
0
| 0 Hearts |
0 Replies
|
|
My account is gone
My account is gone my Sephora app tells me to make an account what is
going on this has never happen3d before my point are gone my lists
everything I have been a faithful customer for several years an...
0
1
| 0 Hearts |
1 Reply
|
|
Re: My account is gone
Hi @Marie716, I apologize for the confusion. The system that tracks our
Beauty Insider program points and subscriptions was down for a short
time for maintenance. You should be able to view your accou...
0
0
| 0 Hearts |
0 Replies
|
|
beauty insider points disappeared and rewards not showing up?
issue 1: when i log into my account in chrome, it shows that i have 433
beauty insider points on my basket/checkout page, but when i click to
redeem my rewards, no options show up (though the free sam...
0
1
| 0 Hearts |
1 Reply
|
|
Re: beauty insider points disappeared and rewards not showing up?
Hi @archanap, I apologize for the confusion. The system that tracks our
Beauty Insider program points and subscriptions was down for a short
time for maintenance. You should be able to view your accou...
0
0
| 0 Hearts |
0 Replies
|
|
my points and beauty insider account gone?
I was just browsing on the app and as I was about to check out I saw
that my points weren’t there, I thought I was just logged out so I
logged back in and it was telling me to join beauty insider. I a...
0
5
| 0 Hearts |
5 Replies
|
|
Re: my points and beauty insider account gone?
Hi all, I apologize for the confusion. The system that tracks our Beauty
Insider program points and subscriptions was down for a short time for
maintenance. You should be able to view your account now...
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
0 Replies
| |
|
Re: my points and beauty insider account gone?
Me tooooo, panicked for a sec, and then remembered it happened before,
hope they would fix it soon.
0
0
| 0 Hearts |
0 Replies
|
|
Re: my points and beauty insider account gone?
Multiple posts have gone up in the last hour or so of this happening to
people. My status and points are gone but I can still see my past
purchases (for now). It's asking me to join the Insider progra...
0
0
| 0 Hearts |
0 Replies
|
|
Re: my points and beauty insider account gone?
Same! I was browsing and noticed in my basket that it was telling me to
join to be a beauty insider but i had close to 1000 points and should
have been vib at best! My shopping history is gone too, so...
0
0
| 0 Hearts |
0 Replies
|
|
Points Missing
Hello! Up until now, I was at 1204 beauty points and I logged onto the
app and noticed my points went down to 1179 when I haven’t redeemed or
returned anything for it to have gone down. Is anyone able...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Points Missing
Hi @sesphyr, I apologize for the confusion. The system that tracks our
Beauty Insider program points and subscriptions was down for a short
time for maintenance. Points for any purchases made during t...
1
0
| 1 Hearts |
0 Replies
|
|
January 2019 Play Pass
Hi, On 1/18 I redeemed my January 2019 Play Pass while making an online
purchase. My order confirmation showed that my pass was accepted. As of
1/22 the 50 points have not shown up on my BI point bala...
0
3
| 0 Hearts |
3 Replies
|
|
Re: January 2019 Play Pass
Hi @wareagle0223 - I'm sorry to hear that! I am sending you a private
message to further assist. Regards, Kevin
0
2
| 0 Hearts |
2 Replies
|
|
Re: January 2019 Play Pass
I was just going to post the exact same thing! I had the same issue with
Dec and now Jan. Redeeming the play pass is the only reason I've made a
trip to the Sephora store, and it's such a hassle to have to contact
customer service every time!
0
1
| 0 Hearts |
1 Reply
|
|
Re: January 2019 Play Pass
Hi @embr, I am sorry to hear about this. I am sending you a PM to assist
you further. Best, Rebecca
0
0
| 0 Hearts |
0 Replies
|
|
TIER CELEBRATION GIFT?? NO MORE FLASH SHIPPING???
what the heck!!! a benefit for being rouge is that we get free 2
dayflash shipping... so why the heck do we have to choose flash shipping
as a reward now!? thats RIDICULOUS. Rouge and sephora are suck...
0
1
| 0 Hearts |
1 Reply
|
|
Re: TIER CELEBRATION GIFT?? NO MORE FLASH SHIPPING???
Hi @Marrrryyyyy, I am so sorry to hear that you are not liking the new
Tier Celebration Gifts. We are making changes to our Beauty Insider
program to make it more dynamic and personalized, by better t...
0
0
| 0 Hearts |
0 Replies
|
|
Samples not with Order
Hello, My account shows 2 free samples shipped with my order, but there
were none in the box. Can I receive some assistance please? Thank
You,Julie
0
1
| 0 Hearts |
1 Reply
|
|
Re: Samples not with Order
Hi @juliea1717, I am sorry to hear about your samples. I am sending you
a PM. Best, Rebecca
0
0
| 0 Hearts |
0 Replies
|
|
Lasership Problems
I went and placed two separate orders on the website as a Rogue member
with FLASH shipping. I normally never have a problem and when I didn't
get my first package yesterday, I checked my shipping to s...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Lasership Problems
Hi @Anonymous, I am so sorry to hear this. I am sending you a PM shortly
to assist you. Thank you! Best, Rebecca
0
0
| 0 Hearts |
0 Replies
|
|
100 reward gift card?
hello, i'm a bit confused on the exchange for the reward card. 1. how do
i get said gift card i have an excessive amount of points since i dont
ever spend them cause i never want any of the rewards so...
0
7
| 0 Hearts |
7 Replies
|
|
Re: 100 reward gift card?
Make sure to check on Tuesday and Thursday each week at 9am PST (adjust
depending on your time zone!!!!) I was able to get one on Tuesday around
9:05 PST! The reward is 2,500 points. Also, when using ...
0
0
| 0 Hearts |
0 Replies
|
|
100 reward gift card?
i checked on time every teusday and thursday andi did not see any$100
gc. im disappointed
0
0
| 0 Hearts |
0 Replies
|
|
Re: 100 reward gift card?
@deathgoddess2u, The Rouge Rewards are available in limited supplies on
Tuesday's and Thursdays. Please keep checking back then for updates,
thank you for your patience.
0
4
| 0 Hearts |
4 Replies
|
|
Re: 100 reward gift card?
You basically have to keep refreshing your page starting at exactly at
9AM PST / 12PM EST Tuesdays/Thursdays for a few minutes until it pops up
and check out as soon as you add it to your cart. That's...
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
2 Replies
| |
|
i checked on time every teusdayand thursday and idont see...
i checked on time every teusdayand thursday and idont see any $100gc.
very disappointed
0
0
| 0 Hearts |
0 Replies
|
|
Re: is there a time it updates?
Hi @deathgoddess2u, yes it updates around 9:00am PST so be sure to check
around then. Thanks! Regards, Kevin
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
1 Reply
| |
|
Re: How do I link my Beauty Insider card to my online account??
Hi @Anonymous, While you will not be able to link your accounts on your
own, I am going to send you a message to help!
0
0
| 0 Hearts |
0 Replies
|
|
How do I find people on here?
I would like to share recommendations with my sister on the app. How do
I find her?
0
2
| 0 Hearts |
2 Replies
|
|
Re: How do I find people on here?
Hi @CalamityJayne, I don't believe we're able to search for users
through the Sephora App at this time. You should be able to search for
users on a desktop computer or the mobile browser > https://m.s...
0
1
| 0 Hearts |
1 Reply
|
