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200,424 Posts
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Re: Canceled samples
22865422210 also my urban decay all nighter mini size was cancelled as
well but it’s not showing out of stock on the website so I’m guessing it
was just the special holiday edition, that was the main ...
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Re: Canceled samples
Thank you for your response Ashley. I have gone ahead and added a $5.95
online store credit to your account that you can use towards the
shipping on your next order with us. This credit does not expir...
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Re: Canceled samples
Hi Ashley, Thank you for this information. I do see that the Urban Decay
mini setting spray is still available for purchase, however, I am unable
to place that order for you. I would gladly add an $5....
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How can I add points after purchase?
Hello! I purchased some hair care products in store today, and I created
my Beauty Insider account after purchase. Could I add those points to my
account? Thank you!
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1 Reply
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Re: How can I add points after purchase?
Hi @okaymkay, I am going to send you a message shortly!
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Delete a review
Hi! I need to delete a review. I made it today on the blue tansy mask by
Herbivore.
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1 Reply
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Re: Delete a review
Hi @nanaco, I can help with that! I am sending a private message with
more details. Regards, Kevin
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Edit or Post an updated review
One of my reviews somehow got cut off, it won't let me edit or post
another one. Can someone help? This feature really needs to be added to
the site. COMMODITY - Gold
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1 Reply
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Re: Edit or Post an updated review
Hi @runningonheart, I can help with that! I am sending you a private
message with more details. Regards, Kevin
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Promo code cancelled
I was really attracted to the Pack Light Sample Set which was to be
available after a $90 purchase and that the only reason that I made such
a huge purchase and the order was confirmed with this Sampl...
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1 Reply
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Re: Promo code cancelled
Hi @Anonymous, I'm sorry to hear that! If you have sent a message to our
customer service team they will be responding shortly! If you do not
receive a reply by tomorrow evening, please let us know. Regards, Kevin
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Re: Moss by Commodity
Hi @Grifter, sorry, it looks like only the travel size is currently
available! Please stay tuned and keep checking back on the website.
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Present
Hola. Alguieb recibió por Instagram algo de parte de Sephora para abrir
un Link y obtener un regalo de maquillaje?
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1 Reply
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Missing my products
Hi, today was a very sad day. The items I ordered are two lipsticks, a
sample, a point product, and a code entry product. The delivery came
today and when I opened the box, my two lipstick was not inc...
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Re: Missing my products
Hi @yen0402, I am so sorry to hear this. I am sending you a PM now to
assist you. Best, Rebecca
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Wrong Shipping Address!
Hi,I placed an order about an hour ago with the wrong shipping address.
I accidentally sent it to my parents' house but I now live across the
state. How can I change the delivery address??
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1 Reply
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Re: Wrong Shipping Address!
Hi @luli19, I apologize, we're unable to modify orders once they're
placed! Sorry for any inconvenience this may cause.
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Order didn't arrive
I made an order at my local Sephora inside JCPenney on 1/3/19. it was
supposed to arrive on the 7th but didn't show up. When I went to check
the tracking it said if it didn't show up in 3 days to get ...
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Re: Order didn't arrive
Hi @Kaciekilljoy, I'm going to look into this for you and send you a PM
shortly for assistance. Best, Steph
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Problem with points being added, etc.
Hello! I placed two orders back on January 1 and I only received points
for one of those orders. Also, that order amount has not been figured
into my requalification for Rouge (my profile says “you ar...
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Re: Problem with points being added, etc.
Hi @rose41, I'm going to look into this then send you a PM! Always,
Danee
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RE: Re: Problem with points being added, etc.
@DaneeBT, Thanks again for the quick help. The BT mods are the best!
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1 Reply
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Re: RE: Re: Problem with points being added, etc.
@rose41, you're welcome!! I'm happy to help! 🙂
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Sephora Rose Sleeping Mask - Ultra Moisturizing & Brightening
Are there any plans to put this sleeping mask into larger packaging? The
packaging now usually lasts me an entire week, but I cannot live without
it and therefore would love to buy a big tub or dispen...
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Re: Sephora Rose Sleeping Mask - Ultra Moisturizing & Brightening
Hi @needstuffz, At this time, we do not have any information regarding
this. However, we appreciate this feedback. I will forward this feedback
to the appropriate Team for review and consideration. Thank you! Best,
Rebecca
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Re: Sephora Rose Sleeping Mask - Ultra Moisturizing & Brightening
Thank you Rebecca! I have my son using the coconut one and I’d buy that
in a “full” size as well. Tell R&D it would be a hit for sure!! A
reminder too, the rose sells out a lot. That proves bigger sizes could
be successful!
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1 Reply
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Re: Sephora Rose Sleeping Mask - Ultra Moisturizing & Brightening
@needstuffz Will do 🙂 Best, Rebecca
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JCP Gift card return credit
I have a question? I made an online purchase a while back and then
returned one of the items (totally legit and painless - with receipt,
linked to my insider account, etc) and I was given a JCP gift c...
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Re: JCP Gift card return credit
@hilaryellen92, I am so sorry to hear this. I will forward this feedback
to our retail partners for review and consideration so improvements can
be made in the future. Thank you! Best, Rebecca
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Re: JCP Gift card return credit
Hi @hilaryellen92, I am so sorry to hear about your experience. I
recommend contacting JCPenney Customer Service for assistance with this.
Thank you for your patience and understanding. Best, Rebecca
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Re: JCP Gift card return credit
Thanks - I called them but they more or less told me just to go back to
you guys. 😞
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Missing an item from order
Hi! I purchased three things on December 31st and received it on January
4th with an email notice letting me know that one of the three products
will be sent soon. It's been about a week since then so...
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1 Reply
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Re: Missing an item from order
Hi @sxresh, I am so sorry to hear that you are missing an item. I will
send you a PM to assist you shortly. Best, Rebecca
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Stolen or lost package?
I recently ordered a package to be delivered to my apartment and I
received the notification that it had been delivered but I could not
find my package anywhere. So I called Sephora and they said they...
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