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200,608 Posts
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Order Missing Items
I recently made a purchase through the Sephora app. Waited my 2 days for
flash shipping and I was ecstatic when I received my package. Only to
find out that the item I purchased was not in my package....
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Re: Order Missing Items
This is my first harsh review and my first longest review ever. So here
goes: I have placed online orders with Sephora before and never had
issues...until the last 5 days. So I placed an online order ...
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Re: Order Missing Items
@winterishere I am so sorry to hear this. I will send you a PM to assist
you. Best, Rebecca
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Re: Order Missing Items
I’ve ordered from Sephora a good amount and I’ve never had a problem
with things missing but today was a disappointing morning when I finally
opened my package and noticed the one thing I needed ( I h...
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Re: Order Missing Items
I dont think I have had a missing purchased item before but MANY times I
have had missing deluxe samples that I used a coupon code or points for.
A few times when it was points I called in to complain...
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Re: Order Missing Items
Hi @irishcowgirl, I'm so sorry that these items were missing from your
recent order, and thank you for sharing this feedback with us. I'll take
a look now, and I'll send you a private message to help shortly. Best
regards, Laurie
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Re: Order Missing Items
Yes, this has happened to me. My $47 foundation and promo foundation
samples were not in my order. I ordered on August 9th and after calling
customer service 20 times they finally reordered the items ...
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Re: Order Missing Items
The same thing just happened to me and I am beyond upset. My package was
delivered without the 1 thing I paid for. I knew something was wrong the
moment I picked up the box because it was empty. The o...
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Re: Order Missing Items
Hi @starz123, I'm so sorry that an item was missing from your order, and
I'm glad to hear that we were able to assist with having the item
reshipped to you. I apologize for the prolonged inconvenience...
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Re: Order Missing Items
Hello @StevieMarieL, First and foremost, I sincerely apologize that we
neglected to include this item in your order. Although I am happy to see
that we were able to fix this, I will share your feedbac...
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Re: Order Missing Items
This has happened to me as well. I have to call customer service as I
never received the item I used my points for. I never got the samples
neither. This never used to happen until recently.
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Re: Order Missing Items
Hi @sweetie430, I'm sorry to hear that and will send you a PM to assist
you shortly. Thank you! -Helen
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Gift Card #
Hi!I have a Sephora gift card, NOT a Sephora inside jc penny giftcard
and I'm trying to use it online but it doesnt have a card number, only
the scratch off pin and the barcode number? How can I use t...
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Re: Gift Card #
Hi @livlove28, Sephora gift cards have a 16-digit gift card code and an
8-digit pin number. On the checkout page in the payment, enter the
16-digit gift card number and the pin number. I hope this hel...
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Inventory Error. Paypal still processed
I just tried to purchase an order of about 9 items and when I went to
check out I got an "inventory error". I went back and my cart was empty.
I have no "recent orders" on my account but I did get an ...
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Re: Inventory Error. Paypal still processed
Hi @Anonymous, I'm sorry to hear this! I'm going to look into this
further and send you a PM shortly with more information. Best, Steph
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Unsuccessful Authorization Order
A week ago i order some makeup and now that im checking it says
status:Unsuccessful Authorization Order and i don’t know what to do
please helppp
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Re: Unsuccessful Authorization Order
Hi @itzelgrajales, I'll look into this further for you and send you a PM
shortly with more information. Best, Steph
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Combining two accounts
Hi! Sorry to post this, I'm sure a lot of others do too, but I didn't
know where else to ask. I have two accounts that both have points, and
one has some store credit, and I'd like them to be combined. Can you
help?
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Re: Combining two accounts
Hi @Anonymous, I'll be happy to link your accounts for you! I'm going to
send you a PM shortly for assistance. Best, Steph
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Broken Palette
I ordered the Huda Beauty Obsessions Eyeshadow Palette-Smokey and it
arrived with the black shade broken. I'm wondering if Sephora does
exchanges and if so, how I would go about doing so. Thanks!
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Re: Broken Palette
Hi @Anonymous, I'm sorry to hear that you receive the palette defective.
I'm going to send you a PM shortly for assistance! Best, Steph
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Indiana Classes for everything
Hello Everyone, I am not new to Sephora, however I am hoping that one
day my daughter and myself would be privledged to attend a free course
in make up , hair, and beauty. We always purchase, but ever...
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Re: Indiana Classes for everything
Hi @Anonymous, thank you for taking the time to reach out and provide
this feedback! I'm sorry to hear about your experiences, and will be
sure to forward your feedback along to the appropriate contac...
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Beauty insider points from receipt
Hello! I recently purchased a few things from Sephora & wasn’t asked to
give my BI information when I paid. I brought it up after the woman
helping me had already swiped my card, & she said that I cou...
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Re: Beauty insider points from receipt
Hi @epbutler, I am sorry to hear this. I will send you a PM now to
assist. Thanks! Best, Rebecca
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My points disappeared
So i have 1,597 points and i just looked at the app and it says i have 0
points? Did anyone else lose all of their points? My points would not
have expired because i was in there about a week or two a...
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Re: My points disappeared
Hi @ashxpatricia I am so sorry for the confusion, we were experiencing
technical difficulty. Your account and points should be there now. If
you are still experiencing trouble, please send me or anoth...
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Re: My points disappeared
I'm glad I'm not the only one. The app says to join the insider program
and that my birthday is 1800! I know I'm old but I'm not that old!!!!
Plus all my points are gone.
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RE: My points disappeared
The more I think about it, it looks like this was a planned event; which
in that case I feel that Sephora should have sent a mass email stating
that the website would be undergoing maintenance at this...
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RE: My points disappeared
This just happened to me also. My birthday disappeared, my points, my
recent purchases, etc. I was just reading about the new updates for the
Beauty Insider program and it states that all will go in e...
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RE: My points disappeared
Hopefully they reset it! And what did you want to know what was
available?
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Re: My points disappeared
Same, it also currently thinks I'm not even a beauty insider when I'm a
VIB. Must be a glitch.
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RE: Re: My points disappeared
Okay, Mine still says im a VIB but it just erased all of my points.
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Re: My points disappeared
OMG YES. I just posted about this as well. I am wondering if it's a
website update?
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RE: Re: My points disappeared
Okay im glad im not the only one cause that def means there is something
wrong with the site then. Just hoping they fix it and put the points
back.
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exchange at store
hi~ I would like to exchange the color of lipstick i purchased
on-line.What do i need for exchanging it at store?I can't find the
return form....Can i just being the order summary i printed
on-line?Thank you.
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