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201,101 Posts
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Lipstick came messed up
I bought the new Sephora Luxe set (the $45 one with Tom Ford and Pat
McGraths lipsticks). The box just came, I picked it up, I could hear the
sound of stuffs moving around. When I opened the set box, ...
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Re: Lipstick came messed up
Hi @SylviaNg, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Stay Gorgeous, Penelope
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Re: Lipstick came messed up
Hi @SylviaNg, I'm sorry to see that. I will send you a PM to assist you
shortly. -Helen
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Sales Tax-Florida
I placed an order today on the website and I noticed the sales tax
seemed high. It is 7% where I live in Florida. My only purchase was the
$10 play box and the tax came out to $1.12 when 7% of the pur...
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FLASH shipping
Is FLASH shipping ever eligible for sales? For example, when Sephora has
10, 15 and 25% off sales, can these be applied to the FLASH shipping?
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Re: FLASH shipping
Hi @Anonymous7, great question! At this time, promotions can't be
applied to the cost of Flash shipping.
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Rewards Baazar Points Missing
Before I claimed my celebratory 750 points for Rouge, I had around 150
points. Everything went fine adding the bonus points. Last night, there
was some kind of BI error, possibly an update. Today, I a...
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Re: Rewards Baazar Points Missing
Hi @Anonymous, I will take a look into this and send you a PM. Thank
you! Best, Rebecca
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Items in order being cancelled but still available
Why are items being cancelled from my order but still showing as
available if i place another order? I purchased the correct amount (10
over) and used a code for a face mask. I used my points for a 50...
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RE: Items in order being cancelled but still available
I just wanted to give an update here to say the customer service got
back to me and they indicated that the items were out of stock I checked
and sure enough as of today the 500 point item is out of s...
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Re: RE: Items in order being cancelled but still available
Hi @tiffanysunshineh, I am so sorry to hear about your experience. We
appreciate this feedback. I will forward this to the appropriate Team
within our organization for review so we can continue to make
improvements. Thank you! Best, Rebecca
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Amazing Sephora Hotline Service
I wanted to let the Sephora Mods/Customer Service folks know how happy I
was with the service I received on the phone this morning! I don't
remember the agent's name (perhaps you can find it through m...
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Re: Amazing Sephora Hotline Service
Hi @mmmiu, Thank you for sharing your experience with us. We're so glad
to hear a phone agent was able to provide assistance. We will forward
your feedback to Customer Service Management so that agent is
recognized! Stay Gorgeous, Penelope
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Promo code item out of stock
Hello.. I placed an order of $52 today just so that I can receive the
Tatcha Vit C serum with it using the promo code. But then I received an
email saying that the product is out of stock. If the item...
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Re: Promo code item out of stock
Hi @AshWinnie, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Stay Gorgeous, Penelope
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Missing product in my order
Not recieved all of the items i paid for. I am missing three items I
purchased including free samples beauty items in my order that I
recieved.Item no.(1295849)(2100493)(1682210)are the missing items....
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Re: Missing product in my order
Hi @Anonymous, I am so sorry to hear you are missing items from your
order. I will send you a PM to assist you. Best. Rebecca
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Didn't get any free samples
I think it's a bit ridiculous that free samples are advertised, offered
and then not shipped with orders. I ordered a gift and had it shipped to
my grandmother and she was so excited to pick samples, ...
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Re: Didn't get any free samples
Hi @Velour, I am so sorry to hear this. I will send you a PM shortly to
assist you. Best, Rebecca
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I never receive my Free Samples
Every time I order with Sephora I either get missing samples or they
give me a random sample I never requested. I don’t understand why I get
to choose these samples and never receive them. I let it sl...
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Re: I never receive my Free Samples
Hi @reenie01, I am truly sorry to hear about your samples. While our
online samples are subject to change based on availability at our
warehouse, I am very sorry to hear that they were missing. I am going to
send you a message shortly.
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Deactivating Account
Hi! I accidentally created 2 sephora accounts but I wanted to close this
one and transfer the points to the one I want to continue using. If a
mod can help me I can send all necessary info. Thanks!
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Re: Deactivating Account
@Anonymous, I am going to send you a message shortly to assist with
this!
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Re: Hey, I want to exchange a product but it’s been over a month can I still do it ?
Hi @sabiha15, You should be able to exchange/return the product to your
local Sephora Store with your original receipt. If you have misplaced
your receipt, the stores will be able to locate the transa...
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Samples
The fact that Sephora does not even bother to add samples to shipments
anymore. First, they reduce it from 3 to 2 and then they won't even send
the 2 samples selected or even a replacement. Smh.
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Re: Samples
Hi @jada2643 I'm sorry to hear that you haven't been receiving samples
in your recent orders. I will send you a PM for more information.
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Re: Samples
I also noticed this. I have still been getting samples ( though i have
four orders coming or that I havent opened to check) but they are never
the samples I pick. I dont mind not getting the ones i pi...
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RE: Re: Samples
That's why alot of shoppers are turning to Ulta. Maybe I should take my
money there too.
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Re: Shipping to store
Hi @AliciaTyson08, We currently do not offer an order online and pick up
in store option however, I will be sure to share your suggestion with
the appropriate contact within our company. We also sugge...
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Unsuccessful Authorization Order
the order status just shows Unsuccessful Authorization Order??? why !
please help me
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Re: Unsuccessful Authorization Order
@Anonymous, I am going to look into this and send you a message shortly.
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No samples again
I'm disappointed to receive my most recent online order and see I didn't
get any samples again 😟
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Re: No samples again
@girlygirltings, I am sorry to hear that samples were missing again from
your order. I am going to send you a message shortly.
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Haven’t received January Play box
I haven’t received the January Play bow. I received a notice that it
shipped on January 14th. Can you please update me on what the situation
is? Thank You
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