Unsuccessful Authorization on my Order

[SairBear24]

I've been a VIB Rouge member for awhile and this is my first online purchase with Sephora, I usually go in store because I love the experience. I go on today, place my order, get the extra points, and check back just to make sure everything went smoothly, and it tells me "Unsuccessful Authorization" and shows as though the order didn't go through, yet I got an e-mail to the appropriate account saying I authorized the payment. I'd like it if someone could get in contact with me regarding this issue, or simply answer below with the proper steps forward.

Thank you,

Sarah

[StephanieSBT]

Hi @SairBear24,

I'm very sorry to hear that your recent online order was cancelled.  It looks like we were unable to verify some of your information and we would like the opportunity to speak with you to complete your order. At your earliest convenience, please contact us via phone at 1-877-737-4672.  

We look forward to hearing from you so we can verify your information and replace your order successfully.

Regards,

Steph