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201,100 Posts
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Re: Unsuccessful Authorization
Hi @cadisweetmama, I am sorry to hear this! I will send you a PM for
further assistance. Best, Zakiya
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Charged twice in store
I just came across a receipt from a Sephora inside J.C. Penney dated
1/12/19 and I noticed that I was charged twice for my foundation. I was
wondering if there was any way i could get this fixed even though it’s
been a few weeks?
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1 Reply
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Re: Charged twice in store
Hi @Anonymous, I am sorry to hear this! I suggest that you contact or
visit the store directly so they can assist you further. I hope that
this helps. Best, Zakiya
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Delete account
I would like to discontinue my sephora box, I cant figure it out...
please help me.
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1 Reply
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Re: Delete account
Hi @Anonymous, You can unsubscribe by signing into your account and
going to subscriptions. If you need further assistance please send me a
PM with your registered email address. Best, Zakiya
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Broken/Empty Samples
Has anyone else had issues with samples that were broken or perfume that
was empty?
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1 Reply
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Re: Broken/Empty Samples
Hi @LaLaK77, I am so sorry to hear this! I will send you a PM for
further assistance. Best, Zakiya
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cannot shop online?
Hi, my orders keep getting cancelled. Last year , I had a couple
packages come in damaged with missing items so of course I contacted
customer service about this issue and it was solved, then I notice...
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Re: cannot shop online?
Hi @Anonymous, I'll take a look further and I'll send you a private
message shortly. Thank you! Best regards, Laurie
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RE: Re: cannot shop online?
Customer service actually told me to disregard that message as there is
no way to help! I’m so disappointed in Sephora, as a loyal customer I’m
just banned from online orders for no valid reason! I ac...
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1 Reply
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Re: RE: Re: cannot shop online?
Hi @Anonymous, I will send you a PM for further assistance. Best, Zakiya
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worst sephora experience ever
today i had the worst customer service at sephora and don’t think i’ll
be shipping here anymore and sticking with ulta. i received two
foundations frm my gma and mom for my birthday last week. they pa...
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1 Reply
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Re: worst sephora experience ever
Hi @marzipan003, I am so sorry to hear about your recent store
experience and thank you for taking the time to bring this to our
attention! I'm going to send you a PM in just a moment to gather a bit
more information from you. Always, Danee
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The app wont take my card, it says to check my information but its all right, it took my dads card so i Don’t get it
The app wont take my card, it says to check my information but its all
right, it took my dads card so i Don’t get it
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Re: The app wont take my card, it says to check my information but its all right, it took my dads...
Hi @SaraM1987, I'm sorry for the trouble you're having placing your
order on our website! I'll look into it then send you a PM. Always,
Danee
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1 Reply
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Re: The app wont take my card, it says to check my information but its all right, it took my dads...
@DaneeBT wrote:Hi @SaraM1987, I'm sorry for the trouble you're having
placing your order on our website! I'll look into it then send you a PM.
Always,DaneeThank you
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TRYPLAY GWP
Hello. I chose the Merry Must Haves, which I received today. I have two
questions:1. The description said receive five trials sizes "plus a
beauty bonus." I received six trial sizes. Is the 6th the be...
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Re: TRYPLAY GWP
Hi @Anonymous7, Yes, the 6th item is a beauty bonus. Also, you can
redeem the PLAY! Pass in store. They're expired, but still redeemable
for 50 BI points with a purchase. Please send me a private message if
you need more information. Best, Penelope
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1 Reply
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$100 Rouge Reward missing
Hi! I purchased a rouge reward with 2500 points on my Jan 10th order and
applied it to my account, I went to go check out today and it's no
longer there! I don't have the e-mail i was sent to activate...
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1 Reply
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Re: $100 Rouge Reward missing
Hi @mojokitty, I am sorry to hear this! I will send you a PM for further
assistance. Best, Zakiya
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Looking for a full ingredient list @Sephora???
It’s only showing “highlighted” ingredients, there’s no full ingredient
list anywhere. Can someone please provide one?
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Re: Looking for a full ingredient list @Sephora???
Hi @mmd7, I will reach out to the appropriate contact regarding this and
let you know. Thank you! -Helen
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1 Reply
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Never received package
I got an email on Monday January 21st that my package had been delivered
but it was never delivered. 4 days later and I still haven’t received my
package
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1 Reply
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Re: Never received package
Hi @vmc1993, I'm so sorry to hear you haven't received your package! I'm
going to send you a PM to assist you. Always, Danee
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Shipping to Portugal
Hi! I am Canadian but recently moved to Portugal for the next few
months. I am wanting to order Murad and The Ordinary products, because
the Portuguese Sephoras do not carry these. I just realized tha...
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1 Reply
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Re: Shipping to Portugal
@paigemdurandd, The stores are unable to place orders to ship to the
store directly. Thank you for your patience and we are sorry for any
inconvenience.
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sample variety
are you ever going to expand the online sample selection beyond
(basically) a dozen foundations, 6 concealers and 1 measly other random
thing? i SO dont need more foundation and concealer. it feels li...
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1 Reply
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Re: sample variety
Hi @Sora8, Thank you for taking the time to leave all of your feedback
about our online samples. I will be sure to share this with the
appropriate contact within our company. I will also send you a message
shortly.
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50 points?
How do I use 50 reward points. I have a full size product in my cart.
But don’t see that option to use! Anybody know? Thanks.
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Re: 50 points?
Hi @tocchet22, @lachaton and @Kim888 are correct! Points can only be
redeemed for Beauty Insider Rewards which are located in our Rewards
Bazaar. If you have 100 or more points, you can redeem your po...
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I thought the person was inquiring about how to redeem th...
I thought the person was inquiring about how to redeem their 50 pt Play
pass online, which requires the purchase of a full size item, I believe?
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1 Reply
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Re: I thought the person was inquiring about how to redeem th...
You may be right @Anonymous! I'm sorry for the confusion @tocchet22! Are
asking how to redeem the PLAY! PASS you received in one of your PLAY!
boxes?
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Re: 50 points?
Hi @tocchet22, You can't use just 50 points with a purchase from
Sephora. You can redeem your Sephora points in the Rewards Bazaar. The
Rewards Bazaar includes various rewards for which you can redeem...
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Re: 50 points?
@tocchet22 rewards can only be used in the reward bazaar - not toward
the purchase of products. I believe the lowest price reward right now is
100 points
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$100 Rouge Reward
I was wondering how to obtain $100 rouge reward in exchange for points
and how does it work?
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1 Reply
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Re: $100 Rouge Reward
Hi @Kanza193, You can redeem for a Rouge Reward using 2,500 Beauty
Insider points within our Rewards Bazaar every Tuesday and Thursday at
9am PST. After redeeming this reward, you will receive an emai...
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Lipstick came messed up
I bought the new Sephora Luxe set (the $45 one with Tom Ford and Pat
McGraths lipsticks). The box just came, I picked it up, I could hear the
sound of stuffs moving around. When I opened the set box, ...
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