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200,338 Posts
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Re: buying online
Hi @Allydan01, I'm sorry to hear that! I am sending you a private
message to help. Regards, Kevin
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Birthday Mistake
I chose my birthday at random while I registered this account, and I
noticed recently the birthday was incorrect on my profile. Is there
anyone could you help me to correct my birthday to January 14? Thank you
in advance!
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Re: Birthday Mistake
Hi @Anonymous! I can change that for you! Please log out of your account
and log back in and the correct birthday should now be showing. Cheers!
Kevin
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PMD
Do you know when the PMD microderm Pro and clean holiday bundle will be
back in stock? Or was that just for the holiday season?
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Re: PMD
Hi @Nourofmylife, As this set was limited edition, we most likely won't
be restocking it on our website. However, I recommend signing up for the
email alert in case we do happen to restock it. Thank you! Always, Danee
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How to add points after purchase with receipt
I recently went to sephora after a long day and automatically replied
“no” when asked if i was a VIB not even thinking. Is there any way to
get those points from my purchase?? I have the receipt
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Re: How to add points after purchase with receipt
Hi @amandaaa123, I'll send you a PM to help! Always, Danee
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Airbrush Foundation
What is going on? Why are they not restocking the airbrush foundation? I
can’t find it at any stores in Southern California or online. This is
the best product ever and I’m almost out! Please help a girl out!!
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Re: Airbrush Foundation
Hi @Elasmonicky, I'm sorry we don't have an estimated restock date for
this foundation, at this time. But if you signed up for the email alert,
you'll be notified as soon as your shade is available again. i
appreciate your patience! Always, Danee
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Scent certificate expiration
Do scent certificates expire? I recieved on as a gift i think sometime
last year. I dont see any expiration date on the certificate or
packaging. Thank you
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Re: Scent certificate expiration
Hi @Anonymous! The scent certificates do not expire, but it's
recommended that you redeem them within a year to guarantee that the
fragrances on the voucher are still available! 🙂 I hope this helps!
Regards, Kevin
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Gift Card
Hi, I tried redeeming my 2 gift cards towards an online purchase but the
order didn't go through telling me to update my cart. So i went back to
my cart and tried again but now my gift card balance is $0 help please
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Re: Gift Card
Hi @lourdesdiaz! I'm sorry to hear that! A representative will need to
add the funds back to the card for you. Please give us a call at
1-877-SEPHORA (1-877-737-4672). If you are having difficulty pla...
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1 Reply
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Re: Why does flash shipping take anywhere from 4-8 days? I don’t think I’ve ever gotten something...
Hi @amanda120, I'm sorry to hear that! I am sending you a private
message to take a closer look at your orders. Regards, Kevin
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Sephora account hacked
My account was hacked and I had to make a new one. Is there anyway my
previous account can be looked into and get my previous points back?
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Re: Sephora account hacked
Hi @raybayy19, I just received your other message and will be sending
you a private message to address both issues! Regards, Kevin
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Missing samples
I just received my order today, but the samples were left out 😞 How do
I go about this?
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1 Reply
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Re: Missing samples
Hi @raybayy19, I'm sorry to hear that! While we cannot reship samples, I
can send a private message to help. Regards, Kevin
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play pass
hi. I just made a purchase, and I added my play pass to the promotion
field at checkout. my points have not been added to the total. help me
please?
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checking out sending as gift
im sending cologne as a gift via the website. i dont want the receiver
to see the price. do i just choose a gift box or gift bag for my order
to be considered "a gift" to prevent an invoice from being...
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Re: checking out sending as gift
Hi @reddie92! Order Invoices are included in every package; regretfully,
we don't offer an option to opt-out in receiving the invoice. However,
please rest assured that the price of the items and paym...
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unsuccessful authorization
Hi,my order status is unsuccessful authorization, I'd like to know what
is going on? pls help me，thank you.
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1 Reply
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Re: unsuccessful authorization
Hi @Anonymous, I'll look into this then send you a PM! Always, Danee
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Re: VIB ROUGE
Hi @sydneybear1, You'll receive your tier celebration gift as soon as
you become a VIB or Rouge member! You'll have the opportunity to choose
a great gift from a list of options! For more information,...
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RE: VIB ROUGE
They do have a welcome kit you should automatically get it once you hit
rouge... you should email customer service if you haven’t got it yet.
Also another option is if you go into a sephora store and ask at the
cash. Hope this helps! 🙂
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Stolen or lost package?
I can't seem to find my order. It says it was delivered earlier and left
on my porch. I have checked around my house and even asked housemates if
they have seen the package. This package also containe...
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Re: Stolen or lost package?
Hi @muhsink, I will send you a PM to assist you. Thank you! Best,
Rebecca
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Re: Stolen or lost package?
thank you hope to hear back soon!@RebeccaBT wrote:Hi @muhsink, I will
send you a PM to assist you. Thank you! Best,Rebecca @RebeccaBT wrote:Hi
@muhsink, I will send you a PM to assist you. Thank you! Best,Rebecca
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Re: Stolen or lost package?
Hello, it's the next day and my package still hasn't seemed to arrive.
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Canceled samples
Two of my samples in my first order were cancelled and not replaced with
anything else, I missed out on other promo codes I could have used
instead to use the one for five samples instead of three. How can I
choose two other samples to add?
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Re: Canceled samples
Hi @Ashbashb, I am sorry to hear that your samples were cancelled out of
your order. If your order has already been placed then you will not be
able to make any changes to the order. I will send you a PM for further
assistance. Best, Zakiya
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Re: Canceled samples
22865422210 also my urban decay all nighter mini size was cancelled as
well but it’s not showing out of stock on the website so I’m guessing it
was just the special holiday edition, that was the main ...
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Re: Canceled samples
Thank you for your response Ashley. I have gone ahead and added a $5.95
online store credit to your account that you can use towards the
shipping on your next order with us. This credit does not expir...
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Re: Canceled samples
Hi Ashley, Thank you for this information. I do see that the Urban Decay
mini setting spray is still available for purchase, however, I am unable
to place that order for you. I would gladly add an $5....
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