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200,602 Posts
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Re: Tier Celebration Gift
I also became ROUGE on 12/31/18 and i never received anything about the
tier gift...
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Re: Tier Celebration Gift
Hi @SKristin, The Rouge gifts are currently unavailable and we apologize
for any inconvenience caused. We will keep our clients posted once the
tier gifts are available again. Thank you for your patience! Best, Steph
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I also qualified for VIB in November of last year and don...
I also qualified for VIB in November of last year and don't recall ever
getting an email about a tier gift.
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Re: I also qualified for VIB in November of last year and don...
Hi @KyraMarie123, I am sorry to hear this! If you have not redeemed your
gift you can do so within the Rewards Bazaar. If you need any further
assistance please feel free to send me a PM. Best, Zakiya
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RE: Re: Tier Celebration Gift
What if you never received an email to choose your celebration gift? I
qualified for rouge on 12/29. I got an email that says congratulations!
Welcome to rouge. But there was nothing about redeeming a...
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Re: RE: Re: Tier Celebration Gift
Hi @dayna3729, I can confirm that your points are still in your Beauty
Bank. Our site is undergoing maintenance and your Beauty Bank should be
updated tomorrow. Also, you should be able to redeem your...
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Re: How to link VIB card to my online account
@Anonymous I will send you a PM to help with this.
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Re: How to link VIB card to my online account
Hi @Anonymous, I'm going to send you a PM shortly for assistance! 😃
Best, Steph
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How to link VIB card to my online account
You can't do it online. You have to call customer service.
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Linking Account
Hello I was just wondering how do I link my phone number with my
account. Thank youuuuuuuu
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Re: Linking Account
Hi @Anonymous, I'm going to send you a PM shortly for assistance! Best,
Steph
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1 Reply
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Rouge but only seeing VIB welcome gift
Hi! With all the new BI commotion, I’m just wondering if my app is drunk
or confused or something. It’s offering me the entry gifts for VIB even
though I’m Rouge. Anyone else having this issue?
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Re: Rouge but only seeing VIB welcome gift
Hi @jenidear, Please check back tomorrow, as we are experiencing an
issue that we are hopping to resolve soon. Thank for your patience! Best
Wishes, Janean
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In store ordering question
There is an item that is available online but not instore near me. If I
go to my local Sephora and order it from a cast member directly will
shipping fees still be incurred if it is under $50? ( I am ...
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Re: In store ordering question
Hi @maxiwarp, I do believe that orders placed inside of the store
receive free standard 3-day shipping, however I suggest contacting your
local Sephora store directly to confirm. 🙂 Best regards, Laurie
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1 Reply
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Online promo code item/sample issue.
I placed an online order on the 15th of this month. I redeemed the promo
code for a sample of the Dior foundation (shade 3N), and I also selected
2 samples at checkout. I got an email the next day say...
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1 Reply
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Re: Online promo code item/sample issue.
@wareagle0223, I am truly sorry to hear about the inconvenience with
your missing samples and promotional offer. I am going to send you a
message shortly.
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Beauty Insider rewards not received
I made 2 separate purchases at a Sephora in JCP and didn't get my Beauty
Insider rewards. Is it too late or can I still get them?
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Re: Beauty Insider rewards not received
Hi @Holdunc, I will send you a PM to assist you shortly. -Helen
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I was declined exchange because I didn’t have a physical paper receipt. Also followed because I am a man.
I had gone in to Sephora today to exchange a couple items that didn’t
work out for me. First let me start off by saying I am a male and age
25. I have been a loyal Sephora customer since I was in High...
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@JamilaBT What do you mean at their discretion? He's said...
@JamilaBT What do you mean at their discretion? He's said he had his
invoice. I return items frequently without my invoices, they just look
in my account for them. Shouldnt Sephora have a Corporate Po...
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Agreed. Slightly relevant to the topic: I've heard of peo...
Agreed. Slightly relevant to the topic: I've heard of people having
trouble redeeming Play passes at JCP Sephoras... even though you are
supposed to be able to do that according to the Play subscripti...
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RE: @JamilaBT What do you mean at their discretion? He's said...
And this is why I didn’t do rouge this past year again. There service is
going to sh*t. Most people I know realize this as well and are moving to
Blue Mercury, Ulta or direct from Brand. Sephora unfor...
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Re: I was declined exchange because I didn’t have a physical paper receipt. Also followed because I am a man.
Hi there. So sorry to hear about your recent in-store experience. While
returns and changes are subject to our policy, in-store returns also
facilitate assistance at their discretion. If you still nee...
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herbivore
is my prism potion suppose to smell like expire pineapple? is it suppose
to be yellowish? i only use it 3 times..
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Re: herbivore
Hi @peggy2010, It looks like it may be defective. I'm sorry about that!
I'm going to send you a PM. Always, Danee
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hi i just received the product yesterday and the bottle w...
hi i just received the product yesterday and the bottle was orangey
color. please see my message!
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Order Missing Items
I recently made a purchase through the Sephora app. Waited my 2 days for
flash shipping and I was ecstatic when I received my package. Only to
find out that the item I purchased was not in my package....
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Re: Order Missing Items
This is my first harsh review and my first longest review ever. So here
goes: I have placed online orders with Sephora before and never had
issues...until the last 5 days. So I placed an online order ...
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Re: Order Missing Items
@winterishere I am so sorry to hear this. I will send you a PM to assist
you. Best, Rebecca
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Re: Order Missing Items
I’ve ordered from Sephora a good amount and I’ve never had a problem
with things missing but today was a disappointing morning when I finally
opened my package and noticed the one thing I needed ( I h...
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Re: Order Missing Items
I dont think I have had a missing purchased item before but MANY times I
have had missing deluxe samples that I used a coupon code or points for.
A few times when it was points I called in to complain...
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Re: Order Missing Items
Hi @irishcowgirl, I'm so sorry that these items were missing from your
recent order, and thank you for sharing this feedback with us. I'll take
a look now, and I'll send you a private message to help shortly. Best
regards, Laurie
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