Beauty Insider Community Feedback

[KatieBT]

Hello beautiful Beauty Insider Community members! 

We’re starting this thread for you guys to report any issues and weird things that you are seeing or ask any questions. We have a number of issues logged that we are already working on a fix for, so this is a work in process.

Some things to note as you are reporting issues:

• If you are looking for a thread and can’t find it, please post here. We’ll need to manually move some threads that got lost in the migration to their correct groups.
• If you are reporting a bug please be specific about the issue you're seeing, how you got there (“I clicked here and it did *this*”), the device you're using and which browser you're in. 

Some tips:

• If you are looking for a thread that you commented on in the old community, go to the front page of conversations and click the “My Posts” tab. This is where you will find all of your conversations activity, including your heart count.

• For more tips and information, check out the Community FAQs: https://community.sephora.com/t5/Customer-Support/BEAUTY-INSIDER-COMMUNITY-FAQs/m-p/2825445#M49862

It’s good to see you all and thanks for being patient!

Whenever reporting a bug we need as much info as possible or our tech team cannot reproduce the issue and verify it's actually occurring. If they can't see the issue they cannot fix it. You cannot overshare details, test on too many devices or share too many screenshots... The more detail the better!

[GeorginaBT]

Woohoo, glad you're back @Samtian! 💕 And thanks again @SportyGirly125 for helping relay messages. 😊

[SportyGirly125]

@GeorginaBT @This is from @Samtian 

When I try on the desktop it just keeps popping up to sign in. Sometimes on Edge it signs in to the shopping page but French, and if I click on anything it says to sign in. On Chrome it just keeps popping up to sign in.

[GeorginaBT]

@SportyGirly125 Thanks for helping @Samtian get help with this issue! We'd recommend clearing the cookies/cache on both browsers and trying again to see if that helps... 🤞

[SportyGirly125]

@GeorginaBT @She said she did that and it still didn’t work 😞

[GeorginaBT]

@SportyGirly125 😥 Oh no - poor @Samtian! I'll follow up with our Forum vendor partners to see if they have any other tricks that might help.

[SportyGirly125]

@GeorginaBT I wonder if it’s the same thing that happened to mcakes account?

[GeorginaBT]

@SportyGirly125 I'll send a PM to you for more info! 🙂

[SportyGirly125]

@GeorginaBT @got it and sent it over to her 

[Buootiful]

A few issues @TeamBIC 

When I check the app and duckduckgo mobile website on Android phone, unless otherwise noted.

1. Gallery--Only recently uploaded photos are showing. I see 0 old photos

 

1. Gallery-- All hearts have reverted to 0 on the pics
2. Over the last few years Sephora has contacted on Instagram "we would like to feature your photo etc..." but I never see it featured in the Trending gallery homepage when I reply with the hashtag
3. Only on mobile browser--Replying to posts--when I select the emoticon menu it pops up for a second then disappears
4. Email--Ongoing issue since 2021-- I still don't get email notification when someone @'s me. The notification only holds days at a time and I like to keep track of who needs to know how a product I'm trying performs in a specific thread. The email also keeps track of the posts I respond to. I have to jump through hundreds of pages but only 3 at a time. 

    

[GeorginaBT]

Hi again @Buootiful! One of our tech partners was able to somewhat recreate the issue you were seeing with the emoticon menu on your mobile web browser. She is curious if you still see the issue if you click into the text box and start typing first, and then click to open the emoticon menu? 😮 She also ran into the menu disappearing when it was the first thing she clicked on. 

[Buootiful]

Hi @GeorginaBT ! It's been a crazy week, sorry for the late reply. I tried it now and I see no issues pulling up the emojis. Thanks, I think prob is fixed. I always type 1st then use the emojis when I post😁. 

[GeorginaBT]

I'm so glad to hear it @Buootiful!! 😃 Thanks for letting me know~

[GeorginaBT]

Hi @Buootiful, thanks for this feedback! 🙂 We have a list of open issues related to the re-introduction of Gallery, and some of what you're seeing about older uploads not appearing is known to us - you're not alone! 🙏 We'll look into the hearts reverting to 0.

Regarding your Gallery posts being pulled in from Instagram (#2), are you able to see any of them when you search your Instagram username on the Gallery homepage? 

We just alerted our Forum partners to the emoticon menu issue - how odd! Appreciate you letting us know about it. About the email notification issue, we're sorry that this is still affecting you. 😥 We've put out a fix for this but it's possible there is an issue with your email domain blocking the Community notifications. Not totally sure why they would have worked for you before and suddenly stopped working in 2021 - so sorry I can't give a better update at this time!

[Buootiful]

Ah, I didnt think of that.😜 I searched and found  2 of the 3. Thank you,  @GeorginaBT 😘

"Regarding your Gallery posts being pulled in from Instagram (#2), are you able to see any of them when you search your Instagram username on the Gallery homepage? "

[caitbird]

@Buootiful  @TeamBIC  seconding issues 1 and 3 here (also using app or mobile web via Firefox on Android). Also, I have tried uploading a few photos to the gallery over the past week or so, and none of them are showing up (it's been several days at least, in 2 cases).

[GeorginaBT]

Thanks for letting us know @caitbird! We're looking into it with our tech partners. 🙏

[greeneyedgirl107]

Any word on accessing our reviews?  I'd like to write more reviews but it's become to difficult to see what I've already reviewed.   Plus, I check my reviews to let me know what Q&As to check out to provide answers. 

[GeorginaBT]

Not quite @greeneyedgirl107 - sorry to share a "no update" update! 😥 We miss the reviews page too; believe it or not, it'll be a pretty complex project for our tech partners, so we're bummed we had to get rid of it while we made improvements to other parts of Ratings & Reviews. We have a lot of Community improvements we want to make, and rest assured this is near the top of the list! 

[greeneyedgirl107]

@GeorginaBT I appreciate the info!!!

[JoSometimes]

Hello @KatieBT @DaneeBT @GeorginaBT. I’m running into an issue when trying to tag products while in the middle of uploading a photo to the gallery. I can upload my photo and easily tag items if they’re in my loves or recently purchased lists. If I have to search for some that isn’t in either list, when I go to select the correct colour/shade, I get something like this. 

I can’t click OK or select or escape out of this drop down menu. I have to close the app, love the products I’m tagging first, then I can select it from that list instead. 

(I’m using a 2022 iPhone SE, running iOS 16.6 and Sephora 23.16.1.)

[GeorginaBT]

Oops, thanks for noting this @JoSometimes! Just to clarify, you're not able to scroll through the list shown in your screenshot right? It looks like it is taking over your whole screen and that might be why you're unable to select anything ...

We'll let our tech partners know about this! 🙏