Services
From makeovers to personalized skincare consultations
Sign In
Customer Support
196,019 Posts
Post | Hearts | Replies |
|---|---|---|
|
question
Hello, I am a vib customer. I wanted to do it without buying online. Is
there a possibility to exchange? I want to change the color of my
foundation.
0
1
| 0 Hearts |
1 Reply
|
|
Re: question
@sevan20 We don't have a way to process an exchange by mail. If the item
was purchased online, it can be returned to us by mail for a refund or
it can be exchanged in your nearest Sephora store.
0
0
| 0 Hearts |
0 Replies
|
|
birthday gift not available in store
Hi! I’ve been waiting for the juliette has a gun birthday gift to be
available online but now it says it’s only in store so I went to the
store in my area (canada) and the associate told me that they ...
0
1
| 0 Hearts |
1 Reply
|
|
Re: birthday gift not available in store
@sagekimm I'm sorry to hear that it is not available in your local
store. It looks like this is a store only birthday gift.
1
0
| 1 Hearts |
0 Replies
|
|
Received an empty box and no one can help due to having a PO BOX
I picked up my package today and to my surprise there was nothing inside
, not even the invoice or the samples , I proceed to call customer
service and the representative was really nice he was about ...
0
2
| 0 Hearts |
2 Replies
|
|
Re: Received an empty box and no one can help due to having a PO BOX
@Diana7542 I'm not able to reply to your PM, as they are not enabled on
your side. You can adjust your account settings (the gear icon) on a
desktop or mobile web browser.
0
0
| 0 Hearts |
0 Replies
|
|
Re: Received an empty box and no one can help due to having a PO BOX
@Diana7542 I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
order number or you can contact Sephora privatley through Facebook, X,
or Instagram.
0
0
| 0 Hearts |
0 Replies
|
|
Fire Victims
Hello, Is Sephora doing anything to assist fire victims? I am asking
because all of the items I recently purchased were lost in my homes
fire. I just was courious if any of these items could be replaced. Thank
you!
0
1
| 0 Hearts |
1 Reply
|
|
Re: Fire Victims
@Checarla I'm so sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
order number or you can contact us by phone at 1-877-737-4...
0
0
| 0 Hearts |
0 Replies
|
|
Order not received
Hi, my order shows as delivered but it’s not here. Can i please get
some assistance with it? thank you
0
3
| 0 Hearts |
3 Replies
|
|
Re: Order not received
@var1 I'm not able to reply to your PM, as they are not enabled on your
side. You can adjust your account settings (the gear icon) on a desktop
or mobile web browser.
0
1
| 0 Hearts |
1 Reply
|
| 0 Hearts |
0 Replies
| |
|
Re: Order not received
@var1 I'm sorry to hear that! I have removed the order number from your
post as we do not recommend posting that publicly. It looks like your
private messages are currently turned off. Please send me ...
0
0
| 0 Hearts |
0 Replies
|
|
Remove Email Address from Account
Hello! I have two emails linked to my account. I would like to remove
one of them.Thanks!
0
1
| 0 Hearts |
1 Reply
|
|
Re: Remove Email Address from Account
@tweasasa It looks like your private messages are currently turned off.
Please send me a private message with your registered email address or
you can contact us by phone at 1-877-737-4672 or through ...
0
0
| 0 Hearts |
0 Replies
|
|
Beyond disappointing
My points are gone after years of accumulating. Mine have completely
disappeared. And not with only the $25 minimum, like I had thousands of
points (and have shopped online and in store in the past ye...
0
3
| 0 Hearts |
3 Replies
|
|
Re: Beyond disappointing
@bleighb3 Points don’t expire as long as you have made a purchase or
redeemed a reward or free birthday gift within the last year. It looks
like your private messages are currently turned off. Please ...
0
0
| 0 Hearts |
0 Replies
|
|
Re: Beyond disappointing
@CookieGirl1 Because when I have checked multiple times, the points are
now at zero. And I’ve read other comments that there’s a minimum and/or
you have to purchase within the year to keep your points...
0
0
| 0 Hearts |
0 Replies
|
|
Re: Beyond disappointing
@bleighb3 first of all, how do you know that your points have
disappeared? Sometimes there's a discrepancy between what you see on the
app vs the website; it's a pretty common glitch. Also, have you
contacted Customer Service?
0
0
| 0 Hearts |
0 Replies
|
|
DON’T BE FOOLED BY THEIR MISLEADING “EXTENDED HOLIDAY RETURN”
This is a warning so that hopefully others are not fooled by Sephora’s
misleading and deceptive business practices. Their so-called “Extended
Holiday Return Period” is incredibly misleading since it’s...
0
1
| 0 Hearts |
1 Reply
|
|
Re: DON’T BE FOOLED BY THEIR MISLEADING “EXTENDED HOLIDAY RETURN”
@Boooooooooooo I'm sorry for any confusion regarding our extended
holiday return policy. It does explain how those returns will be
processed here> www.sephora.com/beauty/returns-exchanges
0
0
| 0 Hearts |
0 Replies
|
|
Former employee needing W2
Hi I’m a former employee trying to get excess to my w2 but I’ve been
having trouble logging into dayforce since my account is locked and I’m
terminated.
0
2
| 0 Hearts |
2 Replies
|
|
Re: Former employee needing W2
@Jailene123 It looks like your private messages are currently turned
off. Please send me a private message with your registered email address
or you can contact Sephora privately through Facebook, X or Instagram
for further assistance.
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
0 Replies
| |
|
Rude Employee
Today I went to Sephora at the Pen Center, in St. Catharines ON Canada.
I brought my mom to redeem her birthday gift, as her birthday is the
week of Christmas and they told her they ran out of gifts. ...
0
3
| 0 Hearts |
3 Replies
|
|
Re: Rude Employee
@kaleymacoretta I'm not able to reply to your PM, as they are not
enabled on your side. You can adjust your account settings (the gear
icon) on a desktop or mobile web browser.
0
1
| 0 Hearts |
1 Reply
|
| 0 Hearts |
0 Replies
| |
|
Re: Rude Employee
@kaleymacoretta I'm sorry to hear about this experience. It looks like
your private messages are currently turned off. Please send me a private
message with your registered email address or you can co...
0
0
| 0 Hearts |
0 Replies
|
|
Order delivered to wrong house
Hi theremy order was delivered by Canada post to the wrong house.
Unfortunately I cannot identify the house based on the photo of the
item. The order was very expensive. Please advise. I have reported...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Order delivered to wrong house
@nbee8887 Oh no! It looks like your private messages are currently
turned off. Please send me a private message with your order number or
you can contact us by phone at 1-877-737-4672 or through our l...
0
0
| 0 Hearts |
0 Replies
|
|
NARS 4x points
Hi did anyone use the nars 4x points that ended today? I used it but I
don’t see my points. It said I earned 100 points but I spent over 200.
0
1
| 0 Hearts |
1 Reply
|
| 0 Hearts |
0 Replies
| |
|
was given a return of a store merchandise card how can i use it?
I ordered something online but i got an email stating i was given a
store merchandise card instead of being given my moeny back into my
card. I have the number and everything but how can i use the card?
1
2
| 1 Hearts |
2 Replies
|
|
Re: was given a return of a store merchandise card how can i use it?
@Alvaro45 A store merchandise card can only be used in store.
0
0
| 0 Hearts |
0 Replies
|
|
Re: was given a return of a store merchandise card how can i use it?
I believe you would enter it as a gift card if you ordered online and
let them know in store about the credit @Alvaro45
0
0
| 0 Hearts |
0 Replies
|
|
live chat unavailable
need to reach a Sephora representative, not in country so I need to use
the chat feature. shows unavailable since several days.
0
4
| 0 Hearts |
4 Replies
|
|
Re: live chat unavailable
@openawareness, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you wo...
0
3
| 0 Hearts |
3 Replies
|
|
Re: live chat unavailable
not sure, it does not seem to be working on browser too. Basically, I
returned items from two orders, which you can check, that I bought
through Klarna. I am not in the country and I don't have return...
0
2
| 0 Hearts |
2 Replies
|
|
Re: live chat unavailable
@openawareness, I'm sorry that we're unable to assist with any
order-specific information publicly and the order numbers have been
removed from your post. If you would like us to assist here in the Co...
0
1
| 0 Hearts |
1 Reply
|
|
Re: live chat unavailable
The chat has not come available since then. It's been a week. What
gives?
0
0
| 0 Hearts |
0 Replies
|
