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Sephora's Customer Service team is available to assist you any time between 6am-10pm PST Monday-Friday, 8am-9pm Sat/Sun. Ask a question about your order, account information, store locations and more. You can also find Community guidelines and FAQs in this section.

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165,113 Posts

How to add points from receipt

Hi...I recently just went to a Sephora Store and the cashier didn't ask to put in my phone number so i didn't receive my points.Is there anyway to add the points to my account with the receipt number?

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Re: How to add points from receipt

@xMonzzz I will send you a PM to help.

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Re: How to add points from receipt

hi! would i be able to get help with this too?(:

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Cyber sample bag

Does anyone have a list of what was supposed to be in each bag? Since the event is over I can’t find a link that works.

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Missing order

Placed an order online at Sephora for the first time because it was a gift for my daughter, I usually go to the store but since it was a gift I ordered online. My daughter has not received package and...

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Delivery Exception

Hi my package was set to arrive Nov. 26 initially, my delivery status shows there have been multiple attempts to deliver. Initially I told the courier that he can call the front desk using the phone o...

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LOST GIFT CARD

i received a $50.00 sephora gift card for my 20th birthday, in the middle of moving houses i must have lost my card. HELP.

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Insiders challenge text alerts can’t sign up

Hiii so I can’t sign up for the beauty insiders text alerts for the 100 points even though I have put in my phone number multiple times. What should I do???

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Re: Insiders challenge text alerts can’t sign up

hi, I’m having the same issue!

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Re: Insiders challenge text alerts can’t sign up

I am having the same issue

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Re: Insiders challenge text alerts can’t sign up

@flynn1ln I will send you a PM

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Re: Insiders challenge text alerts can’t sign up

same

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Re: Insiders challenge text alerts can’t sign up

@liyahh05 I will send you a PM.

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Re: Insiders challenge text alerts can’t sign up

Hi! I'm having the same issue. Signed up several times and still have not received a text.

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Re: Insiders challenge text alerts can’t sign up

@Colltri I will send you a PM for more information.

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Re: Insiders challenge text alerts can’t sign up

@emilyc2008 I'm sorry to hear that you are having trouble. I will send you a PM.

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Re: Insiders challenge text alerts can’t sign up

I am also having issues signing up!

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Re: Insiders challenge text alerts can’t sign up

@angievida I will send you a PM for more information.

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Re: Insiders challenge text alerts can’t sign up

I’m having the same issue not being able to sign up for texts. Have tried multiple times

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Re: Insiders challenge text alerts can’t sign up

@Meybelline I will send you a PM

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Not receiving text message

Helloo, I can’t sign up for the beauty insiders text alerts for the 100 points even though I have put in my number multiple times with different numbers too. This is my last challenge to complete the 500 points.. Can anybody help?? Thank youu!

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My same day order never arrive and DoorDash status says it was cancelled

My same day delivery never arrived and Doordash shows it was cancelled but Sephora says it was fulfilled on their end. They said they see the DoorDash status was cancelled and would try to issue a ref...

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Unable to checkout

Whenever i try checking out on the sephora site, im met with this error message "Unable to place your order. Please verify that your card information and billing address are correct." i've made sure e...

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Unable to cancel same day delivery subscription

Attempted to cancel my same day delivery the day before but says it is currently processing. It’s currently the day before and I’m not even allowed to make any changes to payment information. What should I do?

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Re: Unable to cancel same day delivery subscription

Hi @rabiesrach, I'm sorry to hear this and I'll send you a message shortly. Best regards, Laurie

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Item missing from online order

Hi there,An online order I placed arrived, but 1 item was missing. Can I get some assistance, please?Thank you!

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Re: Item missing from online order

Hi @josiepaints, My apologies! I'll send you a message shortly. Best, Laurie

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product came broken

just received my package and my patrick ta foundation and powder came broken:( what do i do??

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Re: product came broken

Hi @livstreith, I'm sorry to see this! I'll send you a message shortly. Best, Laurie

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Received leaking/opened product

I just received my order from the sale, and my grande hair package seal was broken, the packaging was faded and chipped, product was spilled in the inside of the package. I only see horror stories o...

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Re: Received leaking/opened product

Hi @brattybb, I'm sorry to hear this! I'll send you a message shortly. Best regards, Laurie

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No samples again :(

I definitely shop at Sephora because of samples. I ordered recently and was missing both my samples 😞 this is how I try new products to purchase. Please help

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Re: No samples again :(

Hi @mellbomb, I'm sorry about this! I'll send you a message shortly. Best, Laurie

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Denied refund!

Hi… I am in tears right now… this is the first time I order on Sephora because of a Black Friday deal they had on the Dyson hair dryer that I wanted… I signed up for the free same day delivery and pai...

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Re: Denied refund!

Hi @mcdv, I'm sorry to hear this! I'll send you a message shortly. Best regards, Laurie

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Re: Denied refund!

I would really appreciate your help… I am desperate… thanks in advance

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