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189,918 Posts
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Empty Product Bottle
Hello! I wasn’t sure where to post, but was wondering if this has
happened to anyone else? I received my Vegamour Shiny Strands Birthday
Set, and one of the bottles was totally empty, and the other t...
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Re: Empty Product Bottle
@tmorcan I'm not able to reply to your PM, as they are not enabled on
your side. You can adjust your account settings (the gear icon) on a
desktop or mobile web browser.
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Re: Empty Product Bottle
@tmorcan I'm sorry to see that! It looks like your private messages are
currently turned off. Please send me a private message with your order
number or you can contact us by phone at 1-877-737-4672 o...
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Gift card
My gift card in my Apple wallet dates I have $0 this morning even though
it has never been used.
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Re: Gift card
I reached out to the chat and was esstenially told there was nothing
they could do because it was treated as cash. In the chat she never
asked for a gift card number or anything immediately said I’ll ...
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Re: Gift card
@elouise1021 Please send me a PM with the requested information after
adjusting your preferences in your settings. Thanks!
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Re: Gift card
@elouise1021 oh no! It looks like your private messages are currently
turned off. You can adjust your preferences in your settings on a
browser, not the app. Please send me a private message with your...
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I can't redeem my Sephora Credit Card Reward
Hi, I never had any issues in the past redeeming my credit card rewards,
but when i enter the reward code it tells me it can't apply it. I
noticed that when i go to my basket it automatically tried ad...
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Re: I can't redeem my Sephora Credit Card Reward
I'm not glad someone else is having this problem but also makes me feel
like it's not just me! I got the "call commenity" suggestion as well and
haven't gotten anything resolved yet.
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Re: I can't redeem my Sephora Credit Card Reward
I suggest you call sephora customer service, comenity transfered me back
to them and some was able to log in to my basket and apply the reward.
Comenity was not helpful at all. Good luck.
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Re: I can't redeem my Sephora Credit Card Reward
@jennifer07 I'm sorry to hear that! I recommend contacting Comenity
directly for assistance with this. Please call: 1-866-841-5037 (Sephora
Visa) 1-866-864-7787 (Sephora Visa Signature) 1-866-702-9946 (Sephora
Credit Card)
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Re: I can't redeem my Sephora Credit Card Reward
I am having the same problem. Why are you asking us to contact Commity?
The reward is showing on the Sephora website. There is just some kind of
glitch on the Sephora website that is preventing it fro...
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Re: I can't redeem my Sephora Credit Card Reward
Yes, Comenity was no help, they wound up transferring me back to Sephora
Customer Service. The person i spoke to did indicate an issue with the
website, some kind of technical glitch. Someone needs to...
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Re: I can't redeem my Sephora Credit Card Reward
ok, thanks, im on the phone with them now and they cant figure it out,
they are looking into what is happening
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Did Not Receive 25% Off For Opening Credit Card
Good morning. I just realized I never received my 25% off code for
opening a Sephora Visa Card. I have a $700+ order planned and was
waiting until an item I wanted came back in stock. This is the whol...
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Re: Did Not Receive 25% Off For Opening Credit Card
@blxshed Sorry for the confusion. I see that you used your discount code
in your order placed on 8/31/24!
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Shipping foundation to Hawaii
Sephora says it cannot send Armani foundation to Hawaii because it is
hazmat? I’ve had many bottles of foundation shipped to me…anyone know
why Armani would be different?
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Re: Shipping foundation to Hawaii
@capriquarious Regretfully, this item is considered hazmat and cannot be
shipped to your location. Due to US Department of Transportation Air
Transport Regulations, certain items like nail polishes, f...
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Gift Card Numbers Damage
Hello!I just got a gift card with 50 dollars on it and I scratch off the
numbers so I can type it in to buy something and some numbers were
damaged is there any way I can still use it online?
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Re: Gift Card Numbers Damage
@Sadaa2010 oh no! We will need at least the first 12 digits of the card
in order to look into this for you. It looks like your private messages
are currently turned off. You can adjust your preference...
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Someone is using my account for in store purchases
UPDATE: Customer service is so quick and they have resolved the
problem!I got an email today thanking me for a purchase. The email had
the receipt, and it showed that the person who shopped in store a...
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Re: Someone is using my account for in store purchases
hello! the exact same thing happened to me too around my birthday! I
hope a customer service representative can reply to this
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Re: Someone is using my account for in store purchases
@nervesalad sorry to hear about this. It looks like your private
messages are currently turned off. You can adjust your preferences in
your settings on a browser, not the app. Please send me a private...
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Re: Someone is using my account for in store purchases
@Just903 I'm sorry to hear that! I will send you a PM to help.
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Linking Accounts
Hi there! I noticed that the points I’m accumulating in store with my
phone number are not showing up on my account online? Is there any way I
can link the two together? Thanks!
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Re: Linking Accounts
Hi @VanillaTia, We're happy to help! It looks like your private messages
are turned off. If you'd like to send me a private message with more
details, I'll be happy to look into this further. Alternat...
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Re: Linking Accounts
i have the same problem when i purchase something in store i use my
phone number and i have points on that account but when im on my phone
in the app it shows 0 points an dim not sure how to get that ...
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Re: Linking Accounts
Hi @Isa223, We're happy to help! It looks like your private messages are
turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would lik...
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Sephora gift cards are a SCAM
Sephora is involved with scammers. I got a gift card for $250 for my
birthday from my boyfriend. It was hacked a few days after he gifted it
to me and the scammers stole all the money. Sephora’s syste...
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Missing points for survey
Hi,I took a Qualtrics survey for Sephora I received an email about
around a month ago. I was supposed to receive 100 beauty insider points
but that hasn't come through. Can you please assist?Thank you,Mia
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Re: Missing points for survey
@miakay123 Sorry about that! It looks like your private messages are
currently turned off. You can adjust your preferences in your settings
on a browser, not the app. Please send me a private message ...
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Gift Card Scam
I was given a $100 gift card for my birthday. I only used it once and
was excited to use the remaining balance on items I needed. Turns out,
my remaining balance was drained out. The person who gifted...
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Re: Gift Card Scam
This happened to me almost exactly to the T….same MOD contacted me to
send her the pics of the card. Is something going on within Sephora?
Inside job? What’s happening? Has anyone else contacted you??
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Re: Gift Card Scam
Something is definitely going on, Sephora needs to do something about
this. Clearly they don’t care about the customer experience if they are
allowing these scams to continue happening. People are loo...
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Gift card missing 5 digits from pin
I purchased a Sephora gift card yesterday 10-4-2024 from CVS, got home
to use it online for my Sephora products...the gift card's pin number
has only 3 digits instead of the 8 digit pin. It's obvious ...
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Re: Gift card missing 5 digits from pin
@VictoryLaine oh no! It looks like your private messages are currently
turned off. You can adjust your preferences in your settings on a
browser, not the app. Please send me a private message with you...
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