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193,812 Posts
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redeeming scent certificate online
I’m trying to redeem my perfume voucher online but i’m not sure how to.
I tried calling customer service and i got hung up on. sos!!
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Re: redeeming scent certificate online
I am having this same issue and have tried contacting other ways and
still no responses.Also, do these certificates expire?
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Re: redeeming scent certificate online
Hi @HanahS, I'm sorry for the trouble! The certificates don't expire but
we do recommend redeeming this as soon as possible, in case any of the
fragrances become unavailable. I'll send you a message shortly to
assist. Best, Laurie
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Re: redeeming scent certificate online
I seem to be having the same problem. Is there any way you could help me
out?
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Re: redeeming scent certificate online
Hi! I'm having same issue, got the items in my basket already but it
says the code doesn't exist 😞 please help!
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Re: redeeming scent certificate online
HI @Alice9521 I'm sorry for the trouble you're having! The code should
start with the letter U and should be located underneath of a barcode.
Please also note that a common issue is that the number 1 ...
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Re: redeeming scent certificate online
Hello, I am also experiencing the same issue. Looks like my certificate
doesn't have a promo code. Can you please PM me too for further
assistance? Thank you,Lechelle
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Re: redeeming scent certificate online
I am also having this issue, can you send me a private message ?
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Re: redeeming scent certificate online
I am also having this issue. The instructions for redeeming online are
not helpful whatsoever. How does it work?
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Re: redeeming scent certificate online
Hi @Hannah102402 Sorry to hear that! I'll send you a private message.
Always, Danee
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Re: redeeming scent certificate online
Hi. Can you just put a message here so people don't have to keep asking
about it? Are we able to use it online and if so what code do we put
where?
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Re: redeeming scent certificate online
Hi @TerryRenee, If the voucher states the fragrance can be redeemed
online, a code will be listed on the voucher. If you are unsure if the
voucher can be redeemed online and can't find the code, pleas...
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Re: redeeming scent certificate online
i got the sampler set and can’t find the promotion code so i can order
it online
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Re: redeeming scent certificate online
Hi @jayeee19, I believe the code will be at the bottom left corner of
the voucher and it usually begins with: U- I'll send you a message
shortly to follow up! Best, Laurie
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Re: redeeming scent certificate online
Hi, I am trying to put barcode which is started from U- and I changed
the letter between I and 1 But it wouldn't work.Could you send email to
resolve this problem? Thanks.
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Re: redeeming scent certificate online
Hi! Im having the same issue, can you please send me a Pm? Thanks!
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Re: redeeming scent certificate online
Hi @NicoleS7 A common issue is that the number 1 looks like the letter
I. If switching that does not work, please send me a private message
with with your registered email address, the name of the Sep...
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Re: redeeming scent certificate online
Hi @GoinsLeeA, I will send you a private message. Best Wishes, Janean
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Re: redeeming scent certificate online
Hello! I am also needing some help with my Fragrance certificate. If you
could help that would be great thank you!
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Re: redeeming scent certificate online
Hi @mhubbs, A common issue is that the number 1 in the code can look
like a capital letter I. If you previously entered the letter I and the
code did not work, please try entering the number 1 instead...
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Re: redeeming scent certificate online
What do I do if I lost the card that had the code to redeem my cologne
online? Unfortunately I lost mine but I still have all of the cologne’s
in the box for me to redeem one.
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Re: redeeming scent certificate online
Hi @adawg25, I'm so sorry to hear this! Regretfully, the vouchers can't
be replaced if they are lost, stolen, or damaged. Warm regards, Laurie
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Minis promo not working
The minis with order promo shows as available and when I try to add it
doesn’t work. It’s shower frustrating because I finally want to buy
enough to get the 3 free minis and it feels like false advertising. How
do I actually get the promo?
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birthday gift
I just made a purchase and they were “out” of birthday gifts. I was told
to go on line and it would be sent to me. Not the case.
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Merging Two Accounts
When I got married and changed my name, I now have two accounts
associated with my phone number. How do I merge them or delete my old
account?
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Still Using Canada Post despite strike.
I placed an order online today, thinking that Sephora would have
switched to different couriers. But no… just received a Canada Post
tracking number. WTF Sephora the Canada Post strike has been going ...
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Re: Still Using Canada Post despite strike.
Sephora has become garbage! Imagine having Black Friday deals and your
busiest time of year, Christmas shopping to continue to ship items using
Canada post who is on strike, all because they are the c...
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Re: Still Using Canada Post despite strike.
I am so annoyed. I live within 20 minutes of two different Sephora
stores, in a city, with LOTS of other delivery options, and still my
order was shipped by Canada Post. It's too late to cancel my ord...
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Re: Still Using Canada Post despite strike.
@AllisonK80, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would...
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Re: Still Using Canada Post despite strike.
What an absolute joke. I ordered something on December 1 after I saw
that they were switching carriers. This new order was to replace one
that I ordered on Nov. 13, and is therefore stuck in Canada Po...
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Re: Still Using Canada Post despite strike.
And why isn't Sephora saying anything about extending return policy? I
don't want to be using products sitting in I don't know where until
Canada Post picks it up, so I'll be returning what I purchase...
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