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189,041 Posts
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Problem placing order
I have picked products 6 items show in my basket but I am unable to
complete my transaction. I get so far then your message says my basket
is empty
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"We're sorry an unexpected error occurred. Please try again."
Heading says it all--every time I try to check out. I'm trying to
complete my purchase and I have verified and verified again that all of
my information is correct--security code, expiration date, acc...
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Re: "We're sorry an unexpected error occurred. Please try again."
Hi @CharlottesMUBag, I'm sorry to hear this! With the app, please try
uninstalling and reinstalling the app on your device. On the web
browser, please try clearing your cookies and cache. You may need...
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Fleet Optics
Sephora, I believe it’s been over a year since I asked this question so
I’m going to follow-up. How are we coming along with the ability of your
customers to enter delivery instructions in their accou...
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Re: Fleet Optics
Hi @Pugluma Currently, there is not an option at checkout to enter
delivery instructions. However, after you receive your tracking number,
you are welcome to contact the carrier directly to provide them with
delivery instructions.
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Re: Fleet Optics
Fleet Optics does not have the know how to deliver to condominiums
securely or consistently. Let’s not pretend this isn’t a well
established fact. But if you could kindly give me the number I should
b...
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Re: Fleet Optics
Ah, their “contact page”. I’m well aware (“contact” it is not … works
about as well as their delivery practices). This has been another
colossal waste of time, but I hope I’ve pointed out the flawed l...
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Re: Fleet Optics
@Pugluma Fleet Optics can be contacted here >
https://fleetopticsinc.com/contact-us/#tab2
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Re: Fleet Optics
This is hilarious, because they most certainly cannot be contacted that
easily. And as I've stated yesterday regarding my own missing package,
sephora should resolve these issues with the carrier and ...
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Re: Fleet Optics
Hi @zerinn, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would ...
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All of my points are gone!
As of today all my points have vanished and site keeps asking me to join
beauty insider. On app and desktop. I can’t login to community page on
desktop either.
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1 Reply
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Re: All of my points are gone!
Hi @mizeet, I'm sorry to hear this! This sounds like a technical error.
With the app, please try uninstalling and reinstalling the app on your
device. On the web browser, please try clearing your cook...
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I keep receiving “Payment Error” and my order will not go through!!
I am trying to make an order online, with my Sephora credit card that I
have made purchases with before on my account. But it is not working. It
keeps stating… "Payment error - your payment could not ...
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17 Replies
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Re: I keep receiving “Payment Error” and my order will not go through!!
I’m having this same issue!! 😞how did everyone get it fixed??
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1 Reply
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Re: I keep receiving “Payment Error” and my order will not go through!!
Hi @ncbeautybabe, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you ...
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Re: I keep receiving “Payment Error” and my order will not go through!!
I’m also having this issue, how was it resolved by others?
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1 Reply
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Re: I keep receiving “Payment Error” and my order will not go through!!
Hi @jsalami, We're happy to look into this for you. It looks like your
private messages are turned off. If you would like to send me a private
message with your registered email address, I'll be happy...
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Re: I keep receiving “Payment Error” and my order will not go through!!
I'm having this issue now too, did anyone figure it out?
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1 Reply
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Re: I keep receiving “Payment Error” and my order will not go through!!
@MariahJo0512 oh no! I'll send you a PM.
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1 Reply
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Re: I keep receiving “Payment Error” and my order will not go through!!
Hi @avabirjandi, I'll send you a message shortly! Best, Laurie
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Re: I keep receiving “Payment Error” and my order will not go through!!
Same here I can't use it at all and I haven't changed anything about
were I live or anything
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1 Reply
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Re: I keep receiving “Payment Error” and my order will not go through!!
@odds1out Oh no! I'm sending you a PM.
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Re: I keep receiving “Payment Error” and my order will not go through!!
I’m having the same problem. I removed some stuff from my cart and it
worked once but when I went back to order what I had taken out, it
stopped working again. I got the same exact message, I tried si...
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Re: I keep receiving “Payment Error” and my order will not go through!!
hi @coffeeeveryday oh no! I'll send you a PM.
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Re: I keep receiving “Payment Error” and my order will not go through!!
@AndrewCIC Oh no! I'll take a look then send you a PM!
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Re: I keep receiving “Payment Error” and my order will not go through!!
i have the same problem!!
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Re: I keep receiving “Payment Error” and my order will not go through!!
@gracieeho I'm sorry to hear that! I will send you a PM.
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2 Replies
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Re: I keep receiving “Payment Error” and my order will not go through!!
I’m having the same issue can somebody please help me.
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1 Reply
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Re: I keep receiving “Payment Error” and my order will not go through!!
@asdfghjklkjhgfd I'm sorry to hear that! If you're seeing the error on
both the app and desktop, please contact us via phone at 1-877-737-4672
or via our live chat so we can further assist. Thank you!
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Re: Find username
Hi @Natmae04, Your Community username is on your Community profile. It's
Natmae04. Thank you! Best, Laurie
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Gift Card numbers gone
hello I was trying to get the sticker off my gift card to see the
numbers for my birthday and the numbers ripped off I didn’t realized the
card was made out of paper and tried to fix it but it broke what can I
do it was 25 dollars
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Re: Gift Card numbers gone
Mine too. I've been dealing with this since Christmas. I refuse to
throw $100 away and every customer service rep gives me a different
answer. The cashier removed the sticker that covered the accoun...
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Re: Gift Card numbers gone
Hi there - I am dealing with the same issue. If there is a resolution to
be applied, I'd like to be assisted as well. I've had a similar
experience - tried to resolve via chat, in-store and chat again...
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Re: Gift Card numbers gone
@AT126 I'm sorry to hear that! You would need the gift card number and
pin to use it online, but you should be able to scan or swipe it in
store.
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Re: Gift Card numbers gone
I brought the card in-store, but when they swiped it the card would not
register. Again - seems like an issue with the manufacturing of the card
so it's disappointing to be penalized for that. This ca...
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Re: Gift Card numbers gone
Hi @shannonandcate, I'm sorry to hear this and I'm happy to take a look
further. I'll send you a message. Best, Laurie
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Re: Gift Card numbers gone
@jojobublik oh no! In order to redeem the gift card online, you would
need the full gift card number and pin number. You should still be able
to redeem it in store as the store just needs to scan the gift card.
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Re: Gift Card numbers gone
The store said they need the pin number in my case. They also said my
gift card won't scan
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