Still shipping with Canada post!?!?
How is Sephora still shipping with Canada post. I contacted customer
service through the chat and they said they would help me with it then
disconnected and did not do anything. I am slo tired of gett...
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Re: Still shipping with Canada post!?!?
@maryakk I'm sorry to hear about this. It looks like your private
messages are currently turned off. You can adjust your preferences in
your settings on a browser, not the app. Please send me a privat...
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Exchange/return without receipt
If I don’t have the receipt, could I return or exchange a product? I
have heard that if it is on your beauty insider’s account you could
change it or something like that
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Re: Exchange/return without receipt
@valeria2107 If the item is in your Purchase History, the store should
be able to pull up your account and find the item in your Purchase
History to process a return/exchange. For more information, I ...
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Re: Exchange/return without receipt
Hi, can I make an exchange in any Sephora Sotre even though it’s not the
store where I bought my Shark FlexStyle? I got it in the Sephora sale. I
got it as a gift and only have screenshot of the Order...
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Re: Exchange/return without receipt
Hi I have the same problem, because my Shark FlexStyle (got it in the
Sephora sale) the oval brush falls everytime I use it making it
impossible to do my hair, 🥺, Can I get an exchange in a Sephora s...
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Exchange
Hi, I was just wondering if I got the wrong shade order online, if I
could take it in store and exchange it for the correct shade ? Thank you
! #MakeupForever
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Re: Exchange
Hi @Alishaaas, Yes, you can! Exchanges can be processed in stores within
60 days of purchase. This includes items that were purchased online. You
can view the full return policy here:
https://www.sephora.com/beauty/returns-exchanges Best, Laurie
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Re: Exchange
Hi I have the same problem, with my shark FlexStyle that the oval brush
falls when I use it on my hair🥺 and it’s impossible to get it right, I
got it on the Sephora sale, How can I get an Exchange?! Please help
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Exhange
Hi, my name is Alison, I got a Shark FlexStyle during the Sephora sale,
but now the oval brush loosens and falls from the machine every time it
use it, I’m sad since I just got it, can I have an exchange? What does
Sephora asks for an exchange?
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Order cancelled and gift card money no refunded
I made a purchase with my gift card on November 19th for store pick up
but I didn’t pick up the order in time that it was canceled 5 days later
on November 25th, but it wasn’t refunded and my gift car...
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False advertising
Hi, I wanted to give feedback about a purchase. I was in the store at
Union Square in NYC and saw an ad that this product was $32.50 and when
I went to purchase it, it rung up as $40. I didn't have ti...
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Birthday Reward
Hello I’m sorry to bother you again this time of year. It is my
birthday. We went to Sephora in Sarasota Florida UTC mall yesterday and
again like last year they have no birthday rewards. I cannot kee...
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Re: Birthday Reward
Hi @janinegreg As @SportyGirly125 suggested, we suggest contacting the
Sephora store via phone before your birthday month ends to see if the
gift has been restocked! Alternatively, the gift can be red...
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Re: Birthday Reward
@janinegreg Sephora employee here. I would call the store and see if
they get any in before going. We ran out but got a shipment in and was
able to give them out. You can also get the 250 points or or...
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Re: Birthday Reward
Yes I know about the points redemption. I had to do that 3 yrs ago. Last
year they mailed the product to me. The store goes out of stock as
quickly as it is replenished. I make the long trip and they ...
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Re: Birthday Reward
This is the letter I wrote and still waiting for a response: I have also
copied its RE: Continued Issues with Birthday Gift ProgramThe birthday
gift program has been both a difficult and challenging p...
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INCOMPLETE ORDER
Hi, I placed an order at the Sephora Sale and received The Ordinary
packagingincomplete. They gave me the same product twice (Hyaluronic
Acid 2%) when it was a different one (Caffeine Solution 5%) Wh...
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Still Using Canada Post despite strike.
I placed an order online today, thinking that Sephora would have
switched to different couriers. But no… just received a Canada Post
tracking number. WTF Sephora the Canada Post strike has been going ...
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Re: Still Using Canada Post despite strike.
What an absolute joke. I ordered something on December 1 after I saw
that they were switching carriers. This new order was to replace one
that I ordered on Nov. 13, and is therefore stuck in Canada Po...
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Re: Still Using Canada Post despite strike.
And why isn't Sephora saying anything about extending return policy? I
don't want to be using products sitting in I don't know where until
Canada Post picks it up, so I'll be returning what I purchase...
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Re: Still Using Canada Post despite strike.
I'm in the same 'boat' - and once CP is working again, I will be
refusing delivery - which means that the parcel will automatically be
returned. Not knowing how and where my order was stored for weeks...
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Re: Still Using Canada Post despite strike.
Same here. Ordered a few days ago & assumed it would be shipped courier.
Even received a shipping confirmation email. And then today, receive
another email saying shipping is delayed as it was process...
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Re: Still Using Canada Post despite strike.
At this point I am ready to boycott Sephora. I have see every other
company step up during this time, switch postal companies to ensure
costumers get their orders. I have even seen companies like fede...
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Re: Still Using Canada Post despite strike.
Omg I just wasted so much time filling my basket with gifts only to see
a January 2025 delivery!!! I am beyond annoyed!! Don’t tell me Canada
post is the only option to my neighbour! I have fed ex, up...
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Re: Still Using Canada Post despite strike.
Sephora almost never ships my orders via Canada Post. Of course the rare
time they do, it would of course be during the strike! Why ship to me
via another delivery company every other time of year and...
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Re: Still Using Canada Post despite strike.
@Josie12345, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would...
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Re: Still Using Canada Post despite strike.
Agreed!!!!! I just filled cart up with Christmas gifts and at Checkout,
it gave an estimated delivery date of Jan 8, 2025!!! I read further and
realized Sephora is still using Canada Post. I'm in a ci...
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Re: Still Using Canada Post despite strike.
Yep, same here! I contacted customer service and after telling me over
and over that they were sorry for the inconvenience, but there was
nothing they could do, they ended the chat so I couldn’t reply...
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Re: Still Using Canada Post despite strike.
@mshelly We understand your concern. While we've expanded our network to
include additional courier services, we want to ensure that every
Canadian can access the Sephora products they love. In many a...
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Re: Still Using Canada Post despite strike.
This is a load of BS. Read the posts, so many people are getting
packages via other couriers. If you used an alternate method there would
be fewer people waiting on their products.
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Re: Still Using Canada Post despite strike.
This is absolutely an unacceptable response! I will never order from
Sephora again. I had 400 dollars worth of Christmas gifts. I can't
afford to go out and spend another 400. Things are tough enough for
people this year. Do better!!!
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Re: Still Using Canada Post despite strike.
Hi @keelybt ! What options are being given to people with order shipped
through Canada Post? Everywhere else I’ve ordered from has shipped
through Purolator or UPS. I’d have even been fine having it s...
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Re: Still Using Canada Post despite strike.
Every other company in Canada that was using Canada Post has pivoted and
are now using FedEx, UPS or Purolator. Obviously Sephora is a dinosaur
that can’t keep up. RIDICULOUS!
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