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189,958 Posts
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Can’t redeem reward bazaar points??
I have 299 points but the 250 point items in the rewards bazaar are
grayed out but the 100 point items are not. How do I fix this?
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Gift card number scratched off
Hi - we just scraped off the tape to reveal our gift card number and the
entire number lifted off. How can we fix?
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Re: Gift card number scratched off
Hi @madgat, I'm sorry to hear this! In general we're unable to replace
gift cards that are lost, stolen, or damaged. However I'm happy to see
if we're able to assist and I'll send you a message. Best, Laurie
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Re: Gift card number scratched off
Hi @Rosacarcamo, I'm sorry to hear this and I'll send you a message.
Best, Laurie
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Re: Gift card number scratched off
Hi Laurie , I’m having the same issue. Tried to scratch the pin and only
4 numbers are visible 😕 what can be done?
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Re: Gift card number scratched off
Hi @morganeurich, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you ...
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App crashing when adding samples?
Is anyone else experiencing an issue with the app not allowing you to
add Samples to the order? I can click the two samples I’d like, then
once I click ‘Done’, the app freezes and I need to close the entire app.
The app is up to date and I’m on IOS.
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How does a Rouge member get their $100 Reward for 2500 points?
I’ve had more than 2,500 points for a few months now, but no indication
or sign that I can redeem these for the $100 reward. How do I obtain
this?
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Removing review
Hello Support, I wanted to request to remove my review for Charlotte
Tilberry's hydrating lipstick - I wanted to revise/update, thank you!
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spreviewers
hey y’all, super quick question. can y’all confirm that the
“spreviewers” site is legit? supposedly you can receive a $500 sephora
gift card. i heard this from an ex sephora employee. thanks!!❤️
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Loves list does not work
Its been like this for a couple months now but my loves list is gone, i
cant even add anything to it. Ive tried on app and website and nothing I
do beings it back.
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Re: Loves list does not work
@shaishaishai Sorry to hear that! It looks like your private messages
are currently turned off. You can adjust your preferences in your
settings on a browser, not the app. Please send me a private mes...
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Same day shipping
Hi! My Same-day shipping order isn’t delivering and DoorDash says that
the Sephora store hasn’t even confirmed the order, even though it was
placed in the morning, hours before the cut off time, what do I do
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Re: Same day shipping
@mariachia I'm not able to reply to your PM, as they are not enabled on
your side. You can adjust your account settings (the gear icon) on a
desktop or mobile web browser.
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Re: Same day shipping
@mariachia I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
order number or you can contact us by phone at 1-877-737-467...
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Unused gift card says $0 balance
I was gifted a $100 gift card to Sephora and once I went to the store to
complete my purchase, the staff stated there was $0 in the card??? I
haven’t used the card at all, I called the number on the b...
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Re: Unused gift card says $0 balance
@barelyy I'm sorry to hear that! It looks like your private messages are
currently turned off. Please send me a private message with your gift
card number or you can contact us by phone at 1-877-737-4...
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Scan Receipt?
i forgot to put my phone number in for my points but i have my receipt.
how am i able to get my points for that transaction? 🙂
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Re: Scan Receipt?
@tasib1222 It looks like your private messages are currently turned off.
Please send me a private message with your registered email address and
a picture of the receipt or you can contact us by phone...
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Re: Samples
@Susan6789 I'm sorry to hear that you are having trouble! Can you please
let me know if you are accessing our site through a desktop or mobile
browser or the app?
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Re: How to turn on my private messages
Hi @granMomo You can adjust your preferences (gear icon in the top right
corner) in your settings on a browser, not the app!
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Re: How to turn on my private messages
@granMomo I'm sorry for the confusion! We would need you to adjust your
preferences through the desktop or mobile browser.
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VIB to ROUGE during sephora sale?
I have a question for anyone who knows the answer to this—I’m only $80
or so away from being a Rouge member (I’m a VIB member still) however,
I’m not sure if I’ll spend that amount this month because ...
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Re: VIB to ROUGE during sephora sale?
@ishleenn If you spend the required amount for upgrade, you will receive
the Rouge discount once your account has been upgraded. It can take up
to 24 hours from the time of your qualifying purchase for your account
to be upgraded.
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2023 W-2
My daughter is a former employee with Sephora and was not able to locate
her 2023 W-2. How can I obtain this so that I can properly file her tax
return? Thank you
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Re: 2023 W-2
@dadofk Your daughter is welcome to reach out to us directly here on BIC
and we'll be happy to assist. Thanks!
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SEPHORIA 2025
which social media sites ? Which email do I subscribe too so I can know
when tickets are on sale as soon as they are on sale. Can you add me to
the proper emails I really want to go and get my tickets...
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Re: SEPHORIA 2025
@ttkm I see that you are currently subscribed to our emails! I recommend
staying tuned to your emails, following us on Instagram and staying
tuned here on BIC!
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