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188,256 Posts
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Birthday
My bday was 8/17. I went to 2 Sephora stores and they were out of stock
of the bday But now that it is after my bday month (September) the
system won’t let me add it to my cart.
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Re: Birthday
Hi @jennybc22, We're happy to help! Please contact our live chat at
https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA
(1-877-737-4672) prior to completing your order, and an agent will b...
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Re: How to add receipt to earn points
Hi @MJ202S, We're happy to help. It looks like your private messages are
turned off, and you can adjust your preferences in your Community
settings. If you would like to send me a private message with...
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Re: How to add receipt to earn points
Hello! Would it be possible for me as well? I have a few receipts!
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Package delivered to wrong mailbox
My order was delivered on Wed morning. I checked the mailbox but nothing
was there. I finally was able to see the photo that fedex provided of
them leaving my order in the mailbox clearly labeled ‘c’ ...
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Re: Package delivered to wrong mailbox
@jjord24 sorry to hear that! It looks like your private messages are
currently turned off. Please send me a private message with your order
number or you may contact us via phone at 1-877-737-4672 or via our live
chat for assistance. Thank you!
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Re: Package delivered to wrong mailbox
My package also got shipped to the wrong address it’s stuck in new york
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Re: Package delivered to wrong mailbox
Hi @living28, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings. If you would like to send me a private message...
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missing package
my package says it was delivered days ago but I wasn't here when it was
delivered. i come back home after a couple days and it is not here. I
would like this sorted out asap thank you.
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Re: missing package
Hi @jqw5, I'm sorry to hear this. It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings. If you would like to send me a private message wit...
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Need to order online due to fragrance allergy but gift card is defective
My husband gave me $200 gift card to use online for our anniversary. I’m
severely allergic to fragrance and can’t go inside your stores. I order
online for that reason and because products/packaging s...
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Re: Need to order online due to fragrance allergy but gift card is defective
@Caribdreamer, I received your private message but I'm unable to respond
as your messages are turned off. You can adjust your private messaging
preferences in your Community settings. Thank you!
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Re: Need to order online due to fragrance allergy but gift card is defective
Can you please give me specific instructions on how to turn on message
notifications? My App shows that I have everything allowed. I’ve spent
hours trying to figure out how to do this so I can talk wi...
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Re: Need to order online due to fragrance allergy but gift card is defective
@Caribdreamer, please try using the web browser or mobile browser,
rather than the app. From the Community home page, please navigate to
the settings icon where you can adjust your preferences.
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Re: Need to order online due to fragrance allergy but gift card is defective
Hi @Caribdreamer, I'm sorry to hear this. It looks like your private
messages are turned off. If you would like to send me a private message
with more details, I'll be happy to look into this further....
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How can I can I change my birthday without calling?
My account doesn’t specify my birthday and it doesn’t allow me to add
one either,my birthday is September 20
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Re: How can I can I change my birthday without calling?
@Kevin0920 I see that your birthday reflects September 20th on your
account!
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Packages arrived with opened products
This is the 2nd time I've received my order and my products boxes and
the products themselves have arrived opened inside of the shipping box.
This is highly unsettled as I don't know if the products h...
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Re: Packages arrived with opened products
@Habeebs Oh no! It's possible the items may have been opened while in
transit. It looks like your private messages are currently turned off.
If the products appear to be tampered with, please send me ...
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Re: Packages arrived with opened products
I've reached out via customer service chat. All set. Thank you so much
for your response. I sincerely appreciate it.
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Sephora Canada let downs - tell us what is happening
I am so displeased with sephora right now because I am having the same
issue as everyone else is posting: either they have broken both the app
and website OR they are operating with bad integrity by u...
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Re: Sephora Canada let downs - tell us what is happening
@Kmclla I received your PM but I'm not able to reply as your private
messages are turned off. You can adjust your preferences in your
settings. Thanks!
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Re: Sephora Canada let downs - tell us what is happening
I can’t find a settings option in the app, only beauty whatever privacy
for my profile. I googled and tried the browser site, which kept going
in a cycle of saying I was and then wasn’t signed out. Fi...
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Re: Sephora Canada let downs - tell us what is happening
@Kmclla Please visit account settings (the gear icon) on a desktop or
mobile web browser to adjust your preferences.
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Re: Sephora Canada let downs - tell us what is happening
Obviously not customer services fault, but Sephora. Please know I am
always upset at the choices being made at the top of the pyramid, who
makes customer service deal with the fall out.
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Re: Sephora Canada let downs - tell us what is happening
@Kmclla I'm sorry to hear about your disappointment! In regards to the
Spend $75, Get 500 point promo, I'm sorry for the trouble you were
having placing your order with the code. It looks like your pr...
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Same day delivery never came
hi i ordered a same day deleivery at 2:30 yesterday well before the 5 pm
cut off. It never came. No email. No notification. Nothing. Is just
still processing.. the customer service chat is still down ...
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Re: Same day delivery never came
I placed my same day delivery at 2 pm yesterday and it said that I would
get it yesterday I just got it it is next day 2:20 pm and I bought it to
give it as a gift yesterday now I have to wait till Monday.
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