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165,303 Posts
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Missing Survey Points
Hello, I received a survey via email months back and was supposed to
receive 100 points after completing the survey. I took the survey but
never received the points. I already reached out via chat but...
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Re: Missing Survey Points
Hi @amandachanel, My apologies, I'll send you a message shortly. Best,
Laurie
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Change phone number
Hi - I am trying to change my phone number but when I go to edit my
account there isn’t anything about my phone number
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Re: Change phone number
Hi @madibrand, I'm happy to help and I'll send you a message shortly.
Best regards, Laurie
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Disappointed ☹️ origins mask set
I ordered origins gift for Me-Time five mini masking essentials but it
is being refunded because they tried to deliver it at 8:30 am in the
morning and couldn’t get into my building and left!!! And th...
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Re: Disappointed ☹️ origins mask set
Hi @zeyttnep I'm so sorry about this! I'll take a look then send you a
PM.
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Re: I want more mails ships to my house
Hi @plphg We don't send physical mailers often but I will send you a PM
to assist.
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Gift card not activated
My mom bought me a Sephora gift card for my birthday and when I tried to
use it in the store today it wasn't activated. What can I do to activate
it?
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Re: Gift card not activated
Hi @Bons15, I'm happy to check on this and I'll send you a message
shortly. Best, Laurie
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Re: Gift card not activated
I'm having the same issue, I was given a gift card and it says it needs
to be activated. What do I do
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Re: Gift card not activated
Hi I have same issue today. My boyfriend purchased for me on sephora
app, put $30 in it. And sephora sent it to my home. But when I tried to
use it, they told me its inactivated and there is no money ...
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How do I redeem scent certificate online
I am having trouble redeeming my scent certificate and it keep saying
invalid. Need help ASAP! Thank you!!!
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Humiliated by a Beauty Advisor
Today I visited Sephora at Square One Mall, Mississauga, Ontario. I had
a professional make up done on November 24th and was advised of some
products. I ordered $300 worth product online based on the ...
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Re: Humiliated by a Beauty Advisor
Hi @Askimaskim I'm sorry to hear about your recent store experience!
I'll send you a PM.
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Lost Package
Spoiler (Highlight to read)Spoiler (Highlight to read)Spoiler (Highlight
to read)Two faced eyeshadow Two faced eyeshadow My order # 68136304890.
Placed on 11/27/23 is lost. When I track it , says neve...
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Credit from credit card
If you get credit from your credit card and if you did not use it all,
do you loose it?
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Forgot to use discount code
I just realized I didn’t enter the 20% off code on my order yesterday.
Is there way to get it applied after the fact?
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How do I log into my beauty insider account online?
I already have a beauty insider account where I’m a VIB. But when I log
into my Sephora account, I see my VIB points etc, but I don’t seem to be
logged in to my Beauty Insider account, so I can’t use ...
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Paquete Perdido
La página dice que mi paquete fue entregado pero no ha llegado, creo que
las personas que enviaron se equivocaron, que puedo hacer?
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Re: Paquete Perdido
Hi @DayEstela, I am sorry to hear this and I will send you a message to
help. Best regards, Laurie
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Re: Paquete Perdido
Por favor ayudame, me ha pasado lo mismo mi pedido dice entregado pero
aún no lo he recibido
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Cancel my subscription
I tried to cancel my sephora subscription yesterday and it kept saying
it wasn’t able to make any changes, I tried today and they have charged
me my subscription. Is there a way I could get a refund?
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Cancelling same day delivery subscription
Spoiler (Highlight to read) I am attempting to cancel my same day
delivery subscription and it will not let me. I would like to cancel it
before tomorrow so I don’t get charged for it. Whenever I try ...
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Re: Cancelling same day delivery subscription
Hi @rummikub, I'm sorry for the trouble! I'll send you a message
shortly. Best regards, Laurie
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Unable to cancel same day delivery subscription
Attempted to cancel my same day delivery the day before but says it is
currently processing. It’s currently the day before and I’m not even
allowed to make any changes to payment information. What should I do?
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