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165,760 Posts
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Unable to redeem birthday gift
There is no option to add my birthday gift to my order when I click on
cart. I went to each individual birthday gift within the Sephora app and
there was also no option there to add to cart. Most gift...
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Re: Unable to redeem birthday gift
@natashab09 I'm sorry to hear that you are having trouble. I will send
you a PM.
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Cancelled Order
Hello, On Sunday December 3rd I placed an online order and pick up in
store, but my order got canceled due to item not being in stock at my
store. I still have not received my refund and I am wondering when I
should expect to get it.
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My order alway Unsuccessful Authorization
I place order with my giftcards but alway got Unsuccessful
Authorization.What problem with my account?.Thank you!
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Same day delivery not de
Put in an order around 3pm today with the arrival time of my concealer
supposed to be 8pm.It's 10pm nowAt least I should get message.
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Order cancelled due to âunsuccessful authorizationâ
I am a rouge member and finally after the site and the app being down, I
was able to put in my big order yesterday. I wake up to âunsuccessful
authorizationâ error. Iâve used the same card multiple ti...
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Re: Order cancelled due to âunsuccessful authorizationâ
the reason is BI points..donât redeem any points for gifts during the
sales, the same thing happened to me and after I asked, I found out that
this is the reason
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Re: Order cancelled due to âunsuccessful authorizationâ
@jboyal20 I'm sorry to hear that! I see that you have now been assisted
with this by chat.
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Re: Order cancelled due to âunsuccessful authorizationâ
Hi I'm having the same problem. How do I solve this issue?
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Re: Order cancelled due to âunsuccessful authorizationâ
Hi @ShaniceLiu, My apologies! I'll send you a message shortly. Best,
Laurie
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Re: Order cancelled due to âunsuccessful authorizationâ
Hello I had the same issue with two of my orders.
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Re: Order cancelled due to âunsuccessful authorizationâ
Hi @alondramartine, My apologies! I'll send you a message shortly. Best
regards, Laurie
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Re: Order cancelled due to âunsuccessful authorizationâ
I'm also having the same issue with my recent order, please help!
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Zero samples again
Once again I have received zero samples, 99% of my orders I am not
receiving them and I want to know if there is a trick to actually
received them. Getting extremely disappointed in this entire company
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Re: Zero samples again
I agree with you 100%!! This has been happening to me since October.
Every order. Unbelievable! Truly! The last two orders I didnât even
bother calling again bc with this many complaints you would thi...
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Re: Zero samples again
Hi @Roxychahley, My apologies! Iâll send you a message shortly. Best
regards,Laurie
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Re: US has 20% off - why not Canada
Hi @girlthebest, Throughout the holidays, there will be many
opportunities for Sephora clients to save. Beauty Insiders can also keep
an eye out for additional offers online and in the app! Best regards,
Laurie
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Received the wrong order
I placed an order on November 26th which was delivered today, December
5th. While the outside label was correct, all of the items except the
beauty insider sample I picked were inside without a packin...
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Re: Received the wrong order
Hi @xfairyary, I'm so sorry about this! I'll send you a message shortly.
Best regards, Laurie
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Unable to checkout
Iâm unable to checkout using any payment method. Iâve tried my sephora
credit card, my normal credit card, my debit card, paypal, but I keep
getting the same error message. âUnable to place your order...
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Re: Unable to checkout
I know this is an old thread but I am having the SAME issue! Won't let
me use my Sephora Card. I just spent an UNSUCCESSFUL hour with online
chat about this to get no resolution. I have tried everythi...
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Re: Unable to checkout
Same thing is happening to me, I keep getting an error message. "Please
verify card and address is correct". I've deleted and added it back and
it is correct! What the heck is going on?? Please help
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Re: Unable to checkout
Hi @joseortiz, I'm sorry for the trouble! I'll send you a message. Best
regards,Laurie
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Re: Unable to checkout
@sophiewanken0bi I'm sorry to hear that you are having trouble. I will
send you a PM to help.
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Re: Unable to checkout
Same problem here, I keep getting the same error message: âUnable to
place your order. Please verify that your card information and billing
address are correct.â Help!
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Re: Unable to checkout
Hi @mle1181, I'm happy to check on this and I'll send you a message.
Best, Laurie
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Digital events
Hello!! I recently found out about Sephora digital events. I found the
website to sign up (https://www.sephora-events.com) but all I see is
"coming soon" under each event. Is there a way I can sign up or receive
an email about these events?
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