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188,497 Posts
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It say you can choose Gucci as a birthday present but it doesn’t show up
When I go to birthday gifts, I want the Guccis bit it never shows up. Is
it for VIB only, like summer Fridays or
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Re: It say you can choose Gucci as a birthday present but it doesn’t show up
Hi @sunnysabie, The Gucci birthday gift option is only available in
stores. I recommend contacting your local store(s) directly to see if
they have it available. Best regards, Laurie
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Missing item, Sephora won't refund or replace it
I recently ordered from the VIB sale, I usually do not make such large
purchase in the fear that I will not have all my items shipped to me, or
there might be problems. I received both my shipments wi...
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Re: Missing item, Sephora won't refund or replace it
The same thing is happening to me right now, it’s just one item of my
order that’s missing thank god, but the fact that they won’t do anything
to fix it and are basically just saying that I lost my mo...
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Re: Missing item, Sephora won't refund or replace it
@raquelripollleb It looks like your private messages are currently
turned off. Please send me a private message with your order number or
you can contact us by phone at 1-877-737-4672 or through our l...
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Re: Missing item, Sephora won't refund or replace it
I tried to reach out through the live chat, but it keeps loading without
success. Through the live chat, Alena informed me that Sephora would not
be responsible for my refund nor would they send the p...
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Re: Missing item, Sephora won't refund or replace it
@raquelripollleb You can adjust your account settings (the gear icon) on
a desktop or mobile web browser.
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Re: Missing item, Sephora won't refund or replace it
Almost the same happened to me! Lost around $200. Not fair
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Re: Missing item, Sephora won't refund or replace it
Have you received the refund? How did Sephora solve the wrong item and
missing item issue?My Sephora packages went missing and Sephora refused
to send me a new one or pick up the items from the store,...
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Re: Missing item, Sephora won't refund or replace it
This happened to me too, and it was hundreds of dollars worth of
products. I now film myself opening every single order I get from from
Sephora because of it. So sorry you’re going through this!
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Re: Missing item, Sephora won't refund or replace it
Hi @vandhanagupta I'm so sorry to hear about this. I will send you a PM
to assist! Regards, Danee
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Frustrating Reshipment Refused (No Return Option)
I shop so much at Sephora and I am a Rouge member for over 8 years. I
had a very frustrating experience happen with customer service. Since
I’m a rouge member I spend a lot of money and place several ...
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Re: Frustrating Reshipment Refused (No Return Option)
@aiphotos I'm not able to reply to your PM, as you do not have them
enabled. I am resending the birthday gift to you, and you should receive
an email confirmation shortly.
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Re: Frustrating Reshipment Refused (No Return Option)
@aiphotos I'm sorry to hear that! I will send you a PM.
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Veho…..why!
Whyyyy. Veho I’m not liking so far, my package is in a warehouse with no
timeline for delivery. Sad and wish Sephora wouldn’t use this service.
Next time I’m upgrading. Veho sent me a pic which show m...
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Re: Veho…..why!
@fourty9soldier I'm sorry to hear that! It looks like your private
messages are currently turned off. Please send me a private message with
your order number or you can contact us by phone at 1-877-73...
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Sale Price Peter Thomas Roth
Today’s sale features the PTR Face Tightener for half off. It’s on
the sale page and listed on google at half price, yet when I click
through to the product page to add to cart, it’s full price. I’...
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Re: Sale Price Peter Thomas Roth
@urbanpunkfairy I'm sorry for the confusion. This was one of the deals
available yesterday. You can view our current deals here>
www.sephora.com/beauty/beauty-offers
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What happened to my order?
I placed an order last night, adding samples and my birthday reward.
However, I never received the confirmation email, as stated at the end
of placing my order. I logged on to check the status this mo...
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Re: What happened to my order?
@Blond1e94 I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
registered email address or you can contact us by phone at 1...
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Tatcha Lip Mask
Does anyone know if the new limited edition fall Tatcha Lip mask will be
sold on here? I looked it up online and saw it being sold but when I
clicked on the actual like it just looks like the original one.
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Missing package
Hi, My package is missing. The app says it was delivered but when I
check at the mailbox the next day, it wasn't there. I hope you can help
me with this. Thank you
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Re: Missing package
@rachelddc I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
order number or you can contact us by phone at 1-877-737-467...
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Point Challenges
Does anyone else have to call customer service to get your challenge
points. I completed one on the 9th and today is already the 11th and
they still haven't updated the challenge. It's says it takes 2...
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Re: Point Challenges
@productmom I'm sorry to hear that you are having trouble! It looks like
your private messages are currently turned off. Please send me a private
message with your order number and/or task completed o...
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Order date not accurate
I didn’t order on August 31 and it has been sent to me that my order was
to be delivered today on September 10, 2024It is now 8:46 PM and I still
do not have my order and all my status says for tracki...
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Re: Order date not accurate
@FoxyCree74 It looks like your private messages are currently turned
off. Please send me a private message with your order number or you can
contact us by phone at 1-877-737-4672 or through our live c...
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Re: My account
@SophieHouse If your order is still processing, you should see the
estimated delivery date when you select your order. It looks like your
private messages are currently turned off. If you need assista...
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Order emails
For the past few weeks, I’ve been getting emails about orders that I’ve
already received. Emails saying my order is on the way or that it’s
delayed. I don’t want to get charged for any duplicates or t...
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Re: Order emails
@hotstrawberry I'm sorry for the confusion. It looks like your private
messages are currently turned off. Please send me a private message with
your order number and a picture of one of the emails you...
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Re: Order emails
Unfortunately, when I try to send you a message, I get an error that
I've selected the wrong page. I didn't realize I had private messaging
off. It's on now, so maybe you can message me and I'll be able to
respond to you there.
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Free samples
Hi, I want to order a beauty product set online but I did not see two
free samples available to pick anymore. Does Sephora no longer have free
samples or is there different way to get these samples? Have a good
night,Thanks
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Re: Free samples
Hi @Lily3204, I'm sorry to hear this! If you're using the app, please
try signing out and signing back in, as well as uninstall and reinstall
the app on your device. If you're using the web browser, p...
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Amika dry shampoo evaporated
Spoiler (Highlight to read)Spoiler (Highlight to read)Amika dry shampoo
evaporated Amika dry shampoo evaporated I purchased the amika dry
shampoo last month and I have only used it about 5 times and it has
evaporated.Can anything be done about this?
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Didn’t add samples
Hi,I just made an online order of $150 and didn’t add the samples cause
the sale was about to end and I rushed! I am afraid to cancel it just to
add the samples and lose the sale or the items, is ther...
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