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165,902 Posts
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Cannot Check Out/Pay
I cannot check out/pay online. I've tried on my phone and on a desktop
browser. "Unable to place your order. Please verify that your card
information and billing address are correct." I've used the sh...
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Unsuccessful Authorization?
Tried to place an order, got the confirmation email, then 10 minutes
later i got the email saying my order was cancelled. What went wrong? my
card works as i just ordered a few things on amazon a few minutes
before.
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Broken palette delivered
The product arrived today. I was afraid to open the lid because it was
broken. How do I exchange it? The only Sephora near me is at Kohl's and
I don't have time to return it through FedEx.
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Sephora order not delivered
the statues of the order shown to me as delivered but their is nothing!
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Wont let me cancel same day unlimited
can someone please help me, it says i have an order processing which i
do not and its not letting me cancel my same day unlimited subscription
because of this, i do not want my card to get charged. my free trial
ends tomorrow and i am panicking.
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canceling unlimited free same day delivery
I did a free trial of same day delivery unlimited and canceled it that
evening right after ordering. I returned to the app today to make a new
purchase and my subscription was still active, I canceled...
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Charged extra from Sephora Credit card
fort I received my Sephora card about a month after I originally applied
for it. Since then I am STILL unable to create an account on comenity
for lord knows why, so I have to call to pay and check my...
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Order canceled
My order was canceled the same day, it’s been a week now and I still
have not received my refund. It don’t take this long to get a refund.
Y’all cancel the order and charged me, can I have my money back?
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unsuccesful authorization
Hi, I placed an order today, an dthe payment was made from my card. But
after I received an email that the order was canceled. And then my money
didnt come back. I wanted to know why my order was cancelled? And my
money when did paid back?
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Re: unsuccesful authorization
I’ve had several unsuccessful authorization using different cards that
are working everywhere else. Been trying to resolve the issue. Had 2
chat conversations and today it was they placed the order to...
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Re: unsuccesful authorization
Hi @greice, I'm sorry about this! I'll send you a message shortly. Best,
Laurie
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Re: unsuccesful authorization
@ShanayAliyeva I see that you have now been assisted with this by chat.
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Makeup by Mario stick won’t twist
My new soft sculpt stick won’t twist up or down#makeupbymario
#softsculptstick
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Re: Makeup by Mario stick won’t twist
Mine did this too. Bought it a while ago but I’ve only used it a few
times. Sephora said there’s nothing they can do. Such a waste.
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Re: Makeup by Mario stick won’t twist
I’m also having an issue with my contour stick not twisting up and down
and haven’t had it for long. Could someone assist.
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Re: Makeup by Mario stick won’t twist
Hey I am having the same issue -- @LaurieBT any chance you can issue a
refund? I recently purchased the product, thank you!
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Re: Makeup by Mario stick won’t twist
Hi @vebari I see that your item was purchased in store and I recommend
reaching out to your local Sephora store for information regarding a
return or exchange. Thanks!
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Re: Makeup by Mario stick won’t twist
Just got my Make up By Mario contour stick and it does not twist up or
down either 😞 I was really excited to finally use it
😕#makeupbymario#softsculptstick
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Re: Makeup by Mario stick won’t twist
Same thing happened to me. Because it was past the return policy date,
they told me they couldn't do anything about it, but it's clearly a
product defect. Can someone help?
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Re: Makeup by Mario stick won’t twist
Hi @MillerGirl4, My apologies, I'll send you a message shortly. Best,
Laurie
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Re: Makeup by Mario stick won’t twist
Hi @JenniMejia, I'm sorry to hear this and I'll send you a message
shortly. Best regards, Laurie
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Re: Makeup by Mario stick won’t twist
Hi @LaurieBT I’m also having an issue with my contour stick Could you
assist me, please? Thanks!
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1 Reply
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Re: Makeup by Mario stick won’t twist
Hi @Andreacanog, I'll send you a message for more information! Best,
Laurie
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Re: Makeup by Mario stick won’t twist
I'm also having this same problem. It will no longer twist up or down.
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Re: Makeup by Mario stick won’t twist
Hi @JojoQuin, My apologies! I'll send you a message. Best, Laurie
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Re: Makeup by Mario stick won’t twist
hey!!! im pretty sure i’ve found the solution!! i have a video posted to
my tiktok (user: julianeedsbandaids) that you can go watch if the
instructions here don’t make sense:remove the cap from both e...
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Re: Makeup by Mario stick won’t twist
I tried this. I had to use the end of a makeup brush to make the product
go up. I could then twist it down. I still couldn’t get it to twist up.
But this was helpful because now I can at least get it up by pushing the
black end.
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Re: Makeup by Mario stick won’t twist
Hi @DMAMorgan, I'm sorry to hear this and I'll send you a message
shortly. Best regards, Laurie
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Re: Makeup by Mario stick won’t twist
Hello, I am having the same issue with my product not twisting up.
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Re: Makeup by Mario stick won’t twist
Hi @aem2323 sorry to hear about this. I'll take a look at your account
then send you a PM.
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Re: Makeup by Mario stick won’t twist
Hi @GabiPadilla18, I'll send you a message shortly! Best, Laurie
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Re: Makeup by Mario stick won’t twist
Hi @wehod123, My apologies! I'll send you a message. Best, Laurie
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Re: Makeup by Mario stick won’t twist
I'm having this issue too!! Tried the fix where you take off the brush
part and I've got nothing:(
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Re: Makeup by Mario stick won’t twist
Hi @KayceeStockton, My apologies, I'll send you a message shortly. Warm
regards, Laurie
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