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165,652 Posts
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Account Issues
Hi, I was logged into my own account and I was ready to checkout when I
didn’t recognize the items on the shopping cart and then I noticed in
the top that I was suddenly logged into someone else’s acc...
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More than 1 return from same order
Hello! I made an order recently and immediately returned a product. A
few weeks in, I now know that the ilia foundation I ordered does not
work for my skin. Is it possible to generate another return label? Thank
you!
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Same-day unlimited
I got an email saying I bought Same-day unlimited shipping and have been
billed on my card $60 for it. However, the time it says I bought it, I
was asleep and it is not something that I would buy anyways. How do I
cancel it but also get a refund?
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Missing samples
Hi there! Recently received my online order without my 2 free samples. I
understand that after checkout the samples I requested or wanted might
not be in stock, especially during the sale season, but ...
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Order delivered to wrong address
I received notification that my Sephora order was delivered but it
wasn’t at my door. The fleetoptics photo of the door it was delivered to
is not mine!!! Who do I contact regarding this!
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forgot to give email to receive points
I forgot to use my email to get points on something i recently
purchased. is there a way to use the receipt or something to get my
points?
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Missing samples
I’m missing the cyber Monday sample bag from my order. I had issues
checking out due to internal issues with Klarna. I was shifted back and
forth between customer service with Sephora and klarna. Ther...
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Makeup by Mario stick won’t twist
My new soft sculpt stick won’t twist up or down#makeupbymario
#softsculptstick
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Re: Makeup by Mario stick won’t twist
I’m also having an issue with my contour stick not twisting up and down
and haven’t had it for long. Could someone assist.
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Re: Makeup by Mario stick won’t twist
Hey I am having the same issue -- @LaurieBT any chance you can issue a
refund? I recently purchased the product, thank you!
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Re: Makeup by Mario stick won’t twist
Hi @vebari I see that your item was purchased in store and I recommend
reaching out to your local Sephora store for information regarding a
return or exchange. Thanks!
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Re: Makeup by Mario stick won’t twist
Just got my Make up By Mario contour stick and it does not twist up or
down either 😞 I was really excited to finally use it
😕#makeupbymario#softsculptstick
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Re: Makeup by Mario stick won’t twist
Same thing happened to me. Because it was past the return policy date,
they told me they couldn't do anything about it, but it's clearly a
product defect. Can someone help?
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Re: Makeup by Mario stick won’t twist
Hi @MillerGirl4, My apologies, I'll send you a message shortly. Best,
Laurie
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Re: Makeup by Mario stick won’t twist
Hi @JenniMejia, I'm sorry to hear this and I'll send you a message
shortly. Best regards, Laurie
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Re: Makeup by Mario stick won’t twist
I'm also having this same problem. It will no longer twist up or down.
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Re: Makeup by Mario stick won’t twist
Hi @JojoQuin, My apologies! I'll send you a message. Best, Laurie
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Re: Makeup by Mario stick won’t twist
hey!!! im pretty sure i’ve found the solution!! i have a video posted to
my tiktok (user: julianeedsbandaids) that you can go watch if the
instructions here don’t make sense:remove the cap from both e...
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Re: Makeup by Mario stick won’t twist
I tried this. I had to use the end of a makeup brush to make the product
go up. I could then twist it down. I still couldn’t get it to twist up.
But this was helpful because now I can at least get it up by pushing the
black end.
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Re: Makeup by Mario stick won’t twist
Hi @DMAMorgan, I'm sorry to hear this and I'll send you a message
shortly. Best regards, Laurie
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Re: Makeup by Mario stick won’t twist
Hello, I am having the same issue with my product not twisting up.
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Re: Makeup by Mario stick won’t twist
Hi @aem2323 sorry to hear about this. I'll take a look at your account
then send you a PM.
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Re: Makeup by Mario stick won’t twist
Hi @GabiPadilla18, I'll send you a message shortly! Best, Laurie
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Re: Makeup by Mario stick won’t twist
Hi @wehod123, My apologies! I'll send you a message. Best, Laurie
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Re: Makeup by Mario stick won’t twist
I'm having this issue too!! Tried the fix where you take off the brush
part and I've got nothing:(
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Re: Makeup by Mario stick won’t twist
Hi @KayceeStockton, My apologies, I'll send you a message shortly. Warm
regards, Laurie
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Loves list not working
I know it is a common problem but not sure what to do? It is both the
app and website so just reinstalling the app will not work. Appreciate
your advice
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Unable to scan QR code for store survey
I have a QR code from in store and am unable to scan it. The ink is
poor. Will you please provide me with the site address fir the survey? I
had posted the site address on The Beauty PSA Thread but it...
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Re: Unable to scan QR code for store survey
@Italianko3 I'm sorry to hear that! You can access the Sweepstakes Entry
from the QR code here: https://survey.medallia.com/sephorasws?unit=111
If you have feedback you would like to share, please sen...
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Re: Unable to scan QR code for store survey
@keelybt when I click on the link, it says I've been entered in the
sweeps. Is that true? My QR code won't scan again.
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Re: Unable to scan QR code for store survey
@GreenEyedGirl107 If you have already entered this week, you won't be
able to enter again
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