Missing samples
Hi,My Sephora order did not come with the Dr. Barbara Sturm sample that
I selected.
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Re: Missing samples
Hi @person123456, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you ...
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Sephora points
Why does it say I’m exceeding 98 points when I have 102 in my account.
I’m trying to add things and I get met with this. I’m really confused.
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Re: Sephora points
Hi @maddiegeist, Can you please try switching to the Canadian side of
the app, then back to the US side? This may help refresh your basket.To
do this on the app, click your name/photo icon near the bo...
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Cant Sign in
I’ve been trying to log into the Sephora app with my IPad and it’s been
giving me an error message, how can I fix this? I can log only in only
on the website.
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Re: Cant Sign in
Hi @Sesamii, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would...
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iPad app not working
My iPad app suddenly stopped working and won’t let me log in. I keep
getting an error message. I tried CS but they were of no help. I deleted
the app entirely and shut down and tried again and it does not work.
It’s so frustrating
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Re: iPad app not working
@loveylew oh no! It looks like your private messages are currently
turned off. Please send me a private message with your registered email
address and error or you may contact us via Facebook PM or Twitter DM
for assistance.
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Re: iPad app not working
@loveylew I received your PM but I'm not able to reply as your private
messages are turned off. You can adjust your preferences in your
settings on your browser, not the app. Thanks!
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Lost coupon
I received a 20% off coupon in the mail earlier this week but my brother
thought it was junk mail and threw it away. Is there any way I could get
the code emailed to me or have another sent to me?
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Re: Lost coupon
Hi @DL7613645, I'm happy to check on this and I'll send you a message
shortly. Best regards, Laurie
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Re: Lost coupon
I also have the same issue & question as the other ladies! I just looked
everywhere for my 20% off coupon I also received in the mail last week,
or maybe the week before...I forget. But can you possibly send me the
coupon code please? Thank you!
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Re: Lost coupon
I received your PM but I'm not able to reply as your private messages
are turned off. You can adjust your preferences in your settings on
browser. Thanks! @BethRicas
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Re: Lost coupon
@BethRicas We'll be happy to look into this for you. It looks like your
private messages are currently turned off. Please send me a private
message with your registered email address and phone number ...
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Re: Lost coupon
I came here with the same question. Lost my 20% off coupon I received in
mail and my cart is full and ready for checkout. Can I be emailed the
code?
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Lost Store Merchandise Card
So, I recently moved and lost my store merchandise card in the process.
I still have a picture of the card and know that there’s a huge balance
on it. I called customer support and they basically said...
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Re: Lost Store Merchandise Card
Hi @RealEmi I'm so sorry to hear about this! Gift Cards and Store
Merchandise Cards are treated as cash and cannot be replaced if lost or
stolen. It looks like your private messages are currently turn...
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Fleet Optics
Sephora, I believe it’s been over a year since I asked this question so
I’m going to follow-up. How are we coming along with the ability of your
customers to enter delivery instructions in their accou...
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Re: Fleet Optics
Hi @Pugluma Currently, there is not an option at checkout to enter
delivery instructions. However, after you receive your tracking number,
you are welcome to contact the carrier directly to provide them with
delivery instructions.
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Re: Fleet Optics
Fleet Optics does not have the know how to deliver to condominiums
securely or consistently. Let’s not pretend this isn’t a well
established fact. But if you could kindly give me the number I should
b...
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Re: Fleet Optics
Ah, their “contact page”. I’m well aware (“contact” it is not … works
about as well as their delivery practices). This has been another
colossal waste of time, but I hope I’ve pointed out the flawed l...
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Re: Fleet Optics
@Pugluma Fleet Optics can be contacted here >
https://fleetopticsinc.com/contact-us/#tab2
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Hyaluronic Acid 2% + B5 Hydrating Serum
I ordered this product from Ordinary directly before and the serum was
without any colors. This time I ordered via Sephora and it's yellowish
color. I want to make sure the product is not defective. Can I please
have a response? Order
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Re: Hyaluronic Acid 2% + B5 Hydrating Serum
Hi @Valery72 As shown on the product page, this new formula has a slight
yellow tinge when compared to The Oridinary's previous formula due to
the addition of a ceramide blend. This is the natural colour of this new
raw material.
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