<a href="https://www.sephora.com/" target="_blank" class="omniture-link" omnitureactionevent="Home">Sephora

@valeria2107 If the item is in your Purchase History, the store should be able to pull up your account and find the item in your Purchase History to process a return/exchange. For more information, I ...

0 3

0 Hearts

3 Replies

Hi, can I make an exchange in any Sephora Sotre even though it’s not the store where I bought my Shark FlexStyle? I got it in the Sephora sale. I got it as a gift and only have screenshot of the Order...

0 0

0 Hearts

0 Replies

Hi I have the same problem, because my Shark FlexStyle (got it in the Sephora sale) the oval brush falls everytime I use it making it impossible to do my hair, 🥺, Can I get an exchange in a Sephora s...

0 0

0 Hearts

0 Replies

SEPHORA! The only store still using Canada Post, during the strike!

thank you

0 0

0 Hearts

0 Replies

Exchange

Hi, I was just wondering if I got the wrong shade order online, if I could take it in store and exchange it for the correct shade ? Thank you ! #MakeupForever

0 2

0 Hearts

2 Replies

Re: Exchange

Hi @Alishaaas, Yes, you can! Exchanges can be processed in stores within 60 days of purchase. This includes items that were purchased online. You can view the full return policy here: https://www.sephora.com/beauty/returns-exchanges Best, Laurie

0 1

0 Hearts

1 Reply

Re: Exchange

Hi I have the same problem, with my shark FlexStyle that the oval brush falls when I use it on my hair🥺 and it’s impossible to get it right, I got it on the Sephora sale, How can I get an Exchange?! Please help

0 0

0 Hearts

0 Replies

Exhange

Hi, my name is Alison, I got a Shark FlexStyle during the Sephora sale, but now the oval brush loosens and falls from the machine every time it use it, I’m sad since I just got it, can I have an exchange? What does Sephora asks for an exchange?

0 0

0 Hearts

0 Replies

Terrible customer service!I’ve done most of my Christmas shopping online this year. Sephora is the ONLY store that is still using Canada Post during the strike. Actions speak louder than words. Which ...

0 0

0 Hearts

0 Replies

Order cancelled and gift card money no refunded

I made a purchase with my gift card on November 19th for store pick up but I didn’t pick up the order in time that it was canceled 5 days later on November 25th, but it wasn’t refunded and my gift car...

0 0

0 Hearts

0 Replies

False advertising

Hi, I wanted to give feedback about a purchase. I was in the store at Union Square in NYC and saw an ad that this product was $32.50 and when I went to purchase it, it rung up as $40. I didn't have ti...

0 0

0 Hearts

0 Replies

Birthday Reward

Hello I’m sorry to bother you again this time of year. It is my birthday. We went to Sephora in Sarasota Florida UTC mall yesterday and again like last year they have no birthday rewards. I cannot kee...

0 4

0 Hearts

4 Replies

Hi @janinegreg As @SportyGirly125 suggested, we suggest contacting the Sephora store via phone before your birthday month ends to see if the gift has been restocked! Alternatively, the gift can be red...

0 0

0 Hearts

0 Replies

@janinegreg Sephora employee here. I would call the store and see if they get any in before going. We ran out but got a shipment in and was able to give them out. You can also get the 250 points or or...

0 2

0 Hearts

2 Replies

Yes I know about the points redemption. I had to do that 3 yrs ago. Last year they mailed the product to me. The store goes out of stock as quickly as it is replenished. I make the long trip and they ...

0 1

0 Hearts

1 Reply

This is the letter I wrote and still waiting for a response: I have also copied its RE: Continued Issues with Birthday Gift ProgramThe birthday gift program has been both a difficult and challenging p...

0 0

0 Hearts

0 Replies

INCOMPLETE ORDER

Hi, I placed an order at the Sephora Sale and received The Ordinary packagingincomplete. They gave me the same product twice (Hyaluronic Acid 2%) when it was a different one (Caffeine Solution 5%) Wh...

0 0

0 Hearts

0 Replies

New milk makeup mini bronzer stick not rolling up?

Hi! I recently bought the milk bronzer stick but mine won't roll up. Does anyone know how to fix this issue without having to dig out the product?

0 0

0 Hearts

0 Replies

Still Using Canada Post despite strike.

I placed an order online today, thinking that Sephora would have switched to different couriers. But no… just received a Canada Post tracking number. WTF Sephora the Canada Post strike has been going ...

15 25

15 Hearts

25 Replies

What an absolute joke. I ordered something on December 1 after I saw that they were switching carriers. This new order was to replace one that I ordered on Nov. 13, and is therefore stuck in Canada Po...

0 0

0 Hearts

0 Replies

And why isn't Sephora saying anything about extending return policy? I don't want to be using products sitting in I don't know where until Canada Post picks it up, so I'll be returning what I purchase...

2 0

2 Hearts

0 Replies

I'm in the same 'boat' - and once CP is working again, I will be refusing delivery - which means that the parcel will automatically be returned. Not knowing how and where my order was stored for weeks...

2 0

2 Hearts

0 Replies

Same here. Ordered a few days ago & assumed it would be shipped courier. Even received a shipping confirmation email. And then today, receive another email saying shipping is delayed as it was process...

5 1

5 Hearts

1 Reply

At this point I am ready to boycott Sephora. I have see every other company step up during this time, switch postal companies to ensure costumers get their orders. I have even seen companies like fede...

0 0

0 Hearts

0 Replies

Omg I just wasted so much time filling my basket with gifts only to see a January 2025 delivery!!! I am beyond annoyed!! Don’t tell me Canada post is the only option to my neighbour! I have fed ex, up...

3 0

3 Hearts

0 Replies

Sephora almost never ships my orders via Canada Post. Of course the rare time they do, it would of course be during the strike! Why ship to me via another delivery company every other time of year and...

3 1

3 Hearts

1 Reply

@Josie12345, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would...

0 0

0 Hearts

0 Replies

Agreed!!!!! I just filled cart up with Christmas gifts and at Checkout, it gave an estimated delivery date of Jan 8, 2025!!! I read further and realized Sephora is still using Canada Post. I'm in a ci...

2 0

2 Hearts

0 Replies

Yep, same here! I contacted customer service and after telling me over and over that they were sorry for the inconvenience, but there was nothing they could do, they ended the chat so I couldn’t reply...

1 0

1 Hearts

0 Replies

This just happened to me. I ordered yesterday and they shipped today with CP knowing they are on strike. Why would they not pivot to Purolator or UPS.

1 0

1 Hearts

0 Replies

@mshelly We understand your concern. While we've expanded our network to include additional courier services, we want to ensure that every Canadian can access the Sephora products they love. In many a...

0 13

0 Hearts

13 Replies

This is a load of BS. Read the posts, so many people are getting packages via other couriers. If you used an alternate method there would be fewer people waiting on their products.

0 0

0 Hearts

0 Replies

This is absolutely an unacceptable response! I will never order from Sephora again. I had 400 dollars worth of Christmas gifts. I can't afford to go out and spend another 400. Things are tough enough for people this year. Do better!!!

0 0

0 Hearts

0 Replies

Sorry to say, but this kind of cookie cutter response just doesn't work... Is Sephora going to do anything to rectify stuck orders??

4 0

4 Hearts

0 Replies

Hi @keelybt ! What options are being given to people with order shipped through Canada Post? Everywhere else I’ve ordered from has shipped through Purolator or UPS. I’d have even been fine having it s...

2 0

2 Hearts

0 Replies