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194,111 Posts
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The HAVEITALL code isn't working.
It says I have to be logged into my Beauty Insider account. I am
definitely logged in. Help!
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Re: The HAVEITALL code isn't working.
@juliepulie, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would...
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Re: The HAVEITALL code isn't working.
Mine is doing the exact same thing fingers crossed it decides to work
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Can I pick up the products that are stuck in the Sephora warehouse and have not been picked up by Canada post?
Hi my order from November 11 has been stuck on ‘shipping label made’
from Canada post. I assume this means Canada post still hasn’t picked up
the products so they must be in the Sephora warehouse. I k...
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Gift Card issues!!!
It seems to be a common trend but... I received a $100 gift card and
tried to use it on the site, it is saying the gift card is invalid,
meanwhile, when I call the card is valid and has the $100 balan...
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Re: Gift Card issues!!!
@Whitley1219, I'm sorry for this issue and I'm happy to look into this
further. It looks like your private messages are turned off, and you can
adjust your preferences in your Community settings (on t...
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1 Reply
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Re: Gift Card issues!!!
They are turned on but I actually was able to figure out the issue. When
you scratch off the silver to see the number and PIN, some of the PIN
number got removed also. I was luckily able to figure out the numbers
that were removed. Thank you.
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Out of Order After Purchasing
I ordered an item when it was in stock and it wasn’t a sale or anything.
I never received an email about the item becoming out of stock but I got
my package and now it’s just not there. I go to my ord...
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Discount Code Not Working
I'm logged into my account but when I apply the code it tells me that I
need to be logged in. Please help.
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I received a used item in my Door Dash Same day order and Sephora Chat is always unavailable.
I received my same day order yesterday and the Makeup by Mario
Moistureglow in Rose Glow had the closure tab ripped off the package and
the balm inside had a big gouge in it. Plus there was makeup on ...
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1 Reply
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Re: I received a used item in my Door Dash Same day order and Sephora Chat is always unavailable.
@KathyB2, I'm so sorry for your experience! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If yo...
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Unable to Checkout
Keep getting this error even though I'm paying with a credit card.
"We're sorry. We are currently experiencing trouble accessing Gift Card,
PayPal, Afterpay, Paze. Please try another method or try again later."
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Returning without Original Card
My family member who was visiting and lives in a different country
bought me a cologne in store using their credit card. The cologne has
all of its original packaging, has only been sprayed three time...
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Re: Returning without Original Card
Hi @tillermook, thank you for reaching out! I don't believe the card
will need to be present. However, I recommend inquiring with the store
directly to confirm.
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Re: Returning without Original Card
Hi @LaurieBT, will I be able to call my local store to get an answer or
will I have to go in and ask? Thank you for all your help!
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Re: Returning without Original Card
@tillermook, of course! The store team should be able to answer your
question by phone. I'd recommend giving them a call prior to your visit.
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Did not recieve
Hi there, so I’m a little anxious because I ordered a two items online
that were supposed to be delivered yesterday? One of them arrived but
the other did not. I think there has been some kind of mix ...
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1 Reply
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Re: Did not recieve
@Aaden222, my apologies, we're happy to look into this for you. It looks
like your private messages are turned off, and you can adjust your
preferences in your Community settings (on the browser only,...
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Price adjustment
Hi, I want to place an order for the Dyson because I have a gift card
and trying to buy for my birthday. If it goes on sale for Boxing Day
could I get a price adjustment? If yes can someone explain the policy
please. #priceadjustment
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1 Reply
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Re: Price adjustment
@valalvarado01, thank you for reaching out to us! Sephora Canada does
not offer price matching at this time. I apologize for any
disappointment this may cause.
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I forgot to scan my insider card at checkout
Hi,I made a purchase at Sephora but forgot to get my insider card
scanned.One I bought in the store and one I ordered online and paid
through Klarna. Can I still get the insider pts?thanks!
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1 Reply
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Re: I forgot to scan my insider card at checkout
@Dheascovery, we're happy to help! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would l...
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Order placed Nov 11th- still stuck
What are you going to do Sephora??? All other businesses have pivoted
and sent the backlog. Not good. I've made at least five calls in 4
weeks- no resolve. Terrible terrible customer service for such ...
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Re: Order placed Nov 11th- still stuck
@terria95017, I'm sorry for this experience! I see that your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you ...
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Sephora Advent Calendar
I got my nieces the Sephora Advent calendar; DAY 11 (for both of them;
ordered from different places) are both empty? What are they missing ?
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Re: Sephora Advent Calendar
Hay everyone! My daughter was missing day 11 too so I went and watched a
video showing what is was SUPPOSED to be. A set of yellow tweezers. I
then stuck my fingers in the opened day 11 door and tilte...
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Re: Sephora Advent Calendar
Same here for my daughter and daughter in law, both missing day 11. I
called and they credited me for 1 advent calendar.
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Re: Sephora Advent Calendar
@bconklin Same here!! I bought three advent calendars for my daughters,
and they all texted me this morning that day 11 is empty. I am trying to
find a customer service email but all i can find is a phone number.
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Re: Sephora Advent Calendar
My daughter was missing day 11 too so I went and watched a video showing
what is was SUPPOSED to be. A set of yellow tweezers. I then stuck my
fingers in the opened day 11 door and tilted the box all ...
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Re: Sephora Advent Calendar
I spoke with customer service; they told me I had to go a store to get
the missing item. I am in Charlotte; they are in Chicago suburbs. So now
my gift has become work for their mom. I did find out it was supposed to
be "Ellis Brookyln Myth Perfume"
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Re: Sephora Advent Calendar
@bconklin, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would l...
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Re: Sephora Advent Calendar
I am chatting with Customer Service now. A solution is nice, but sorry
it isn't more convenient!
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Re: Sephora Advent Calendar
@bconklin that's so odd! I would definitely reach out to Sephora
Customer Service and see if they can help you with that 🤔.
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Cancel order - Canada post strike
Hi, I placed an order on the 18th of november but it's on hold because
of the Canada Post strike. I would like to cancel this order because it
was a gift for a friend, and her birthday was last weeken...
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1 Reply
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Re: Cancel order - Canada post strike
@MelanieTai It can take the live chat about a minute to update to
available. It looks like your private messages are currently turned off.
Please send me a private message with your order number or yo...
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Where is my order
Why does the live chat option say unavailable? and wy does my order say
"out for delivery" for over a week and has yet to be delivered?
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1 Reply
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Re: Where is my order
@JoSlayter I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
order number or you can contact us by phone at 1-877-737-467...
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Gift Card is Faulty. (Don't buy the paper gift cards ever unless you want to lose money.)
I received a gift card as a gift and it was the unfortunate paper one. I
don't know what happened, but when I went into Sephora, they said the
bar code wouldn't scan, so she had me take off the silver...
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Cancelled order
I placed an order at Sephora through klarna. Sephora cancelled my order
but the funds taken aren’t on my bank yet. Klarna said Sephora needed to
cancel the order with them. Not sure how to proceed
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