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194,073 Posts
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Shame on you Sephora
Sephora you really dropped the ball on continuing to ship items out with
Canada Post your customer service team lacks any sort of knowledge or
help and I blame this on the leadership above them… What ...
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1 Reply
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Re: Shame on you Sephora
@Dee1616, I'm sorry to hear of your order experience! It looks like your
private messages are turned off, and you can adjust your preferences in
your Community settings (on the browser only, not the a...
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0 Replies
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Shipping Delay
I placed an order last week to the address that I am moving out of this
weekend. I was just informed that the order is delayed, so it will be
delivered after I move to a different state. Is there any ...
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1
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1 Reply
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Re: Shipping Delay
@ZoZo88, I'm sorry to hear this! It looks like your private messages are
turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would lik...
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0 Replies
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HAVEITALL code says I have exceeded redemptions
The HAVEITALL opromo code isn't working for me. I tried to apply it to
my order and there is an error message saying I exceeded the number of
redemptions. I have used it once but believe it can be use...
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1
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1 Reply
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Re: HAVEITALL code says I have exceeded redemptions
@HELENE1000, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would...
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| 0 Hearts |
0 Replies
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The HAVEITALL code isn't working.
It says I have to be logged into my Beauty Insider account. I am
definitely logged in. Help!
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1
| 1 Hearts |
1 Reply
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Re: The HAVEITALL code isn't working.
@juliepulie, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would...
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0 Replies
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Gift Card issues!!!
It seems to be a common trend but... I received a $100 gift card and
tried to use it on the site, it is saying the gift card is invalid,
meanwhile, when I call the card is valid and has the $100 balan...
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Edit a review
Hi is there a way for me to edit a review? I needed to include more
information. Thank you. Product: Fenty The Maintenance Crew Universal
Hair Start’r
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4 Replies
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Re: Edit a review
@minamina112 There isn't a way to edit your review. If you'd prefer, we
can remove it so you can resubmit it with the additional information.
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3 Replies
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Re: Edit a review
If you could remove it so I can repost that would be great. In the
future will you have the option to edit posts? Thanks.
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2 Replies
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Re: Edit a review
@minamina112 I have removed it for you and it should come down from our
site within 24 hours. I'm not aware of any plans to add that function.
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1 Reply
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Re: Edit a review
Hello, I also need to make a change to a recent review I left. Can you
please remove it?Thanks
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Did not recieve
Hi there, so I’m a little anxious because I ordered a two items online
that were supposed to be delivered yesterday? One of them arrived but
the other did not. I think there has been some kind of mix ...
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Missing Samples
I did not get the free samples that were supposed to come with my order.
Really disappointing because I was super excited to receive them.
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1 Reply
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Re: Missing Samples
@soph1010 I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
order number or you can contact us by phone at 1-877-737-4672...
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0 Replies
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Price adjustment
Hi, I want to place an order for the Dyson because I have a gift card
and trying to buy for my birthday. If it goes on sale for Boxing Day
could I get a price adjustment? If yes can someone explain the policy
please. #priceadjustment
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Order placed Nov 11th- still stuck
What are you going to do Sephora??? All other businesses have pivoted
and sent the backlog. Not good. I've made at least five calls in 4
weeks- no resolve. Terrible terrible customer service for such ...
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Cancel order - Canada post strike
Hi, I placed an order on the 18th of november but it's on hold because
of the Canada Post strike. I would like to cancel this order because it
was a gift for a friend, and her birthday was last weeken...
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Where is my order
Why does the live chat option say unavailable? and wy does my order say
"out for delivery" for over a week and has yet to be delivered?
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0 Replies
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Order - Canada Post Issues
I placed an order the beginning of December. I received an update that
my order had shipped however the expected delivery date is January 29th
2025. Can someone tell me how to cancel this order? Its C...
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Forwarding address - damaged products
I had ordered some products and it came damaged, I even got used makeup
products. I contacted customer service and she stated that she was "not
able to process a replacement or refund due to a forward...
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Returning without Original Card
My family member who was visiting and lives in a different country
bought me a cologne in store using their credit card. The cologne has
all of its original packaging, has only been sprayed three time...
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Missing samples from perfume sampler set
I ordered the perfume sampler set and I’m missing “not a perfume” and
“missing person”. I bought this most excited to sample those perfumes
and I didn’t receive either. Is there anything I can do?
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promo code error
Im getting an error on the HAVEITALL promo code that I need to be logged
into my account as a Beauty Insider. I am logged in already. I've tried
signing out and back in. How does this work?
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Broken makeup
Spoiler (Highlight to read)Mini Soft Glam II Eyeshadow palette
@anastasia beverlyMini Soft Glam II Eyeshadow palette @anastasia
beverlyMy package arrived broken .Can I get a refund or replacment for
this?#faulty@broken
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Last Weeks Afterpay discount
So last Monday, Sephora had the sale for 25% off orders paid via
Afterpay. It seems like many people, including myself, did not receive
this discount. I have been trying to have the problem resolved b...
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3 Replies
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Re: Last Weeks Afterpay discount
@kaitlynrj @kristinadams I'm sorry to hear that! It looks like your
private messages are currently turned off. Please send me a private
message with your order number or you can contact us by phone at...
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Re: Last Weeks Afterpay discount
Had this exact same issue. Spoke to 5 different Sephora representatives,
all said something different. This tells me they don't even know what is
going on. The continued to shrug me off, point me to a...
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1 Reply
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Re: Last Weeks Afterpay discount
I also have had the same issue, its been over a week now and both
companies are sending me back and forth. No refund has been issued. The
terms and conditions of the cyber monday afterpay promotion ac...
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Comment annuler une commande qui est envoyé par Poste Canada ?
J'ai placé une commande le 25 novembre et comme je ne la recevrai pas à
temps pour les fêtes, je préfères l'annuler et aller la chercher en
magasin. Je n'arrive pas à contacter Sephora. Quelqu'un sait...
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1 Reply
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Re: Comment annuler une commande qui est envoyé par Poste Canada ?
@Lewillard I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
order number or you can contact us by phone at 1-877-737-467...
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Afterpay and Cyber monday 25% discount
I made a purchase on Cyber Monday, December 2nd, and payed with Afterpay
to qualify for the 25% discount. Upon checkout I did not see any
discount applied. I followed through with the order anyways. O...
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3 Replies
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Re: Afterpay and Cyber monday 25% discount
@fellyb I'm sorry to hear that! It looks like your private messages are
currently turned off. It looks like your private messages are currently
turned off. Please send me a private message with your o...
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2 Replies
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Re: Afterpay and Cyber monday 25% discount
It will not let me message you as i am on the Canadian sephora and it
redirects me to the USA sephora and will not let me.
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Re: Afterpay and Cyber monday 25% discount
Hi there, i do not have my private messages turned off. I made sure.
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Issues with 20^
It’s just a frustration - I went to the store and they didn’t have an
item they said it was available online and that I could order it and get
the 20% discount but she Rang me up at the store with the...
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1 Reply
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Re: Issues with 20^
@indypooh I'm so sorry about this! It looks like your private messages
are currently turned off. You can adjust your preferences in your
settings on a browser, not the app. Please send me a private me...
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Canada post strike: an opinion from a rural canadian
Spoiler (Highlight to read)Spoiler (Highlight to read) 37.2 BILLION
DOLLAR COMPANY. And they can’t figure out a way to serve their Canadian
customers? How easy is it to switch shipping companies, ever...
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