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165,020 Posts
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Add points from receipt
I have a receipt from my son making a purchase for me. He forgot to give
my email address. How can I apply the purchase to get my points?
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Re: Add points from receipt
Must be something about sons… I was coming to ask the same question. Can
I add my receipt to my account? thank you!
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Missing nars lipstick
I ordered sephora makeup and choose sleigh bag but didn’t not got nars
lipstick. This is not first time happened.. most of the time you guys
just don’t right samples but this time missing in bag . Ple...
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Re: Missing nars lipstick
This happens to me almost every time. Very disappointing and I usually
end up buying a full size when they do send them so that sucks for
everyone
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Changing birthday
Is it possible to change my birthday to January 5th 2008? Thank you in
advance.
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FleetOptics Delivery Horror Story
Sephora has now been sending 3X a 200$ parcel, that FleetOptics carrier
(ever heard of them, me neither!) have been trying to deliver 6X over
the last few days/weeks. I spoke to Sephora customer servi...
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Did not recieve the 100 points for purchasing makeup from the online Challenge activity
I was wondering when I will receive the 100 points from the online
challenge activity after my make up purchase. Thank you.
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Re: Did not recieve the 100 points for purchasing makeup from the online Challenge activity
@kiwiouii I see that your points are pending and they should be credited
shortly. Thank you for your patience!
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My unfortunate experience..
A few days ago I received my empty sephora package which only included
my free samples and the invoice. A mod reached out to me but has not
replied back to my message since Saturday. I have not receiv...
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Order Points
Hi, my friend just ordered me a package and did not collect the points.
It hasnt arrived and I was wondering if I could collect them? I also
need $61 more dollars for VIB status and I was wondering if I could
collect those too?
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Re: Order Points
Hi @sephora12389 If the order was placed on your friend's account, your
friend would need to reach out to us directly if they haven't received
the points for their purchase.
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Gift Card FRAUD!!!
I received a $75 gift card for my birthday. I put it away in my drawer
for a couple of weeks. It was still in the packaging, the silver sticker
still on it. When I went to the store to use it today I ...
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Makeup by Mario stick won’t twist
My new soft sculpt stick won’t twist up or down#makeupbymario
#softsculptstick
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Re: Makeup by Mario stick won’t twist
Just got my Make up By Mario contour stick and it does not twist up or
down either 😞 I was really excited to finally use it
😕#makeupbymario#softsculptstick
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Re: Makeup by Mario stick won’t twist
I'm also having this same problem. It will no longer twist up or down.
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Re: Makeup by Mario stick won’t twist
Hi @JojoQuin, My apologies! I'll send you a message. Best, Laurie
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Re: Makeup by Mario stick won’t twist
hey!!! im pretty sure i’ve found the solution!! i have a video posted to
my tiktok (user: julianeedsbandaids) that you can go watch if the
instructions here don’t make sense:remove the cap from both e...
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Re: Makeup by Mario stick won’t twist
I tried this. I had to use the end of a makeup brush to make the product
go up. I could then twist it down. I still couldn’t get it to twist up.
But this was helpful because now I can at least get it up by pushing the
black end.
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Re: Makeup by Mario stick won’t twist
Hi @DMAMorgan, I'm sorry to hear this and I'll send you a message
shortly. Best regards, Laurie
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Re: Makeup by Mario stick won’t twist
Hello, I am having the same issue with my product not twisting up.
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Re: Makeup by Mario stick won’t twist
Hi @aem2323 sorry to hear about this. I'll take a look at your account
then send you a PM.
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Re: Makeup by Mario stick won’t twist
Hi @GabiPadilla18, I'll send you a message shortly! Best, Laurie
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Re: Makeup by Mario stick won’t twist
Hi @wehod123, My apologies! I'll send you a message. Best, Laurie
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Re: Makeup by Mario stick won’t twist
I'm having this issue too!! Tried the fix where you take off the brush
part and I've got nothing:(
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Re: Makeup by Mario stick won’t twist
Hi @KayceeStockton, My apologies, I'll send you a message shortly. Warm
regards, Laurie
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Missing points
I returned an order that I also used a $10 credit toward by redeeming
500 points. How do I get those points back in my account?
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Points from store purchases never added to the BI card
HI, it has happened to me many times that I will shop in store and they
will say "I have added the points to your card" but they never show up,
even months after the purchase. I still have 3 receipts ...
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