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165,688 Posts
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Yaygifting
Hello. I placed a very small order today (one item) and I'm concerned
that the yaygifting code may have been applied. I did NOT put it in, but
after I checked out I realized the SC item was less expen...
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Re: Yaygifting
Hi @greeneyedgirl107 I'm seeing that the 30% discount was automatically
applied to your Sephora Collection item but your one-time use 20% code
is still available!
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Re: Yaygifting
@DaneeBT I didn't realize that it was automatically applied; I would
never have used it on just one $5 lipstick. There are several more SC
items that I'd like to buy. Is there a way to please fix it? ...
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Same-day unlimited
I got an email saying I bought Same-day unlimited shipping and have been
billed on my card $60 for it. However, the time it says I bought it, I
was asleep and it is not something that I would buy anyways. How do I
cancel it but also get a refund?
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YAYGIFTING
why is the YAYGIFTING code is not available in Canada and why did we
receive an email for this promotion if we cannot use it anyway????!!!!
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Charged for a cancelled order (Unsuccesful Authorization)
I tried to purchase an order on November 24th using two different cards
(one debit and one credit). Both of the orders were cancelled, currently
showing as unsuccesful authorization, but also both of ...
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Makeup by Mario stick won’t twist
My new soft sculpt stick won’t twist up or down#makeupbymario
#softsculptstick
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Re: Makeup by Mario stick won’t twist
Mine did this too. Bought it a while ago but I’ve only used it a few
times. Sephora said there’s nothing they can do. Such a waste.
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Re: Makeup by Mario stick won’t twist
I’m also having an issue with my contour stick not twisting up and down
and haven’t had it for long. Could someone assist.
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Re: Makeup by Mario stick won’t twist
Hey I am having the same issue -- @LaurieBT any chance you can issue a
refund? I recently purchased the product, thank you!
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Re: Makeup by Mario stick won’t twist
Hi @vebari I see that your item was purchased in store and I recommend
reaching out to your local Sephora store for information regarding a
return or exchange. Thanks!
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Re: Makeup by Mario stick won’t twist
Just got my Make up By Mario contour stick and it does not twist up or
down either 😞 I was really excited to finally use it
😕#makeupbymario#softsculptstick
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Re: Makeup by Mario stick won’t twist
Same thing happened to me. Because it was past the return policy date,
they told me they couldn't do anything about it, but it's clearly a
product defect. Can someone help?
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Re: Makeup by Mario stick won’t twist
Hi @MillerGirl4, My apologies, I'll send you a message shortly. Best,
Laurie
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Re: Makeup by Mario stick won’t twist
Hi @JenniMejia, I'm sorry to hear this and I'll send you a message
shortly. Best regards, Laurie
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Re: Makeup by Mario stick won’t twist
I'm also having this same problem. It will no longer twist up or down.
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Re: Makeup by Mario stick won’t twist
Hi @JojoQuin, My apologies! I'll send you a message. Best, Laurie
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Re: Makeup by Mario stick won’t twist
hey!!! im pretty sure i’ve found the solution!! i have a video posted to
my tiktok (user: julianeedsbandaids) that you can go watch if the
instructions here don’t make sense:remove the cap from both e...
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Re: Makeup by Mario stick won’t twist
I tried this. I had to use the end of a makeup brush to make the product
go up. I could then twist it down. I still couldn’t get it to twist up.
But this was helpful because now I can at least get it up by pushing the
black end.
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Re: Makeup by Mario stick won’t twist
Hi @DMAMorgan, I'm sorry to hear this and I'll send you a message
shortly. Best regards, Laurie
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Re: Makeup by Mario stick won’t twist
Hello, I am having the same issue with my product not twisting up.
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Re: Makeup by Mario stick won’t twist
Hi @aem2323 sorry to hear about this. I'll take a look at your account
then send you a PM.
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Re: Makeup by Mario stick won’t twist
Hi @GabiPadilla18, I'll send you a message shortly! Best, Laurie
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Re: Makeup by Mario stick won’t twist
Hi @wehod123, My apologies! I'll send you a message. Best, Laurie
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Re: Makeup by Mario stick won’t twist
I'm having this issue too!! Tried the fix where you take off the brush
part and I've got nothing:(
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Re: Makeup by Mario stick won’t twist
Hi @KayceeStockton, My apologies, I'll send you a message shortly. Warm
regards, Laurie
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Order placed on 11/6 still "In Progress"
Hello! I placed a small order on the last day of the sale (11/6) and the
status is still showing "In Progress". Is it possible some of my items
are out of stock and if so, will I be notified? Thanks!
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Re: Order placed on 11/6 still "In Progress"
Same this happened to me. I purchased and a day later the item is out of
stock and mine still hasn’t shipped I would assume since I was one of
the firsts to order i would get my order but now its out ...
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