Services
From makeovers to personalized skincare consultations
Sign In
Customer Support
165,982 Posts
Post | Hearts | Replies |
|---|---|---|
|
YAYGIFTING
why is the YAYGIFTING code is not available in Canada and why did we
receive an email for this promotion if we cannot use it anyway????!!!!
1
11
| 1 Hearts |
11 Replies
|
|
Re: YAYGIFTING
I am also wondering about this. It appears that Canadian Sephora members
got the email for YAYGIFTING but it is not working for me at the moment.
Please let me know of any updates. Thank you!
1
1
| 1 Hearts |
1 Reply
|
|
Re: YAYGIFTING
Hi @Atillissai, I'm sorry to hear this! I'll take a look further and
I'll send you a message. Best, Laurie
0
0
| 0 Hearts |
0 Replies
|
|
Re: YAYGIFTING
Same. So frustrating. I’m in Canada with a full cart trying to use the
code emailed to me and unable to use.
1
0
| 1 Hearts |
0 Replies
|
| 0 Hearts |
0 Replies
| |
| 0 Hearts |
1 Reply
| |
| 0 Hearts |
0 Replies
| |
| 0 Hearts |
4 Replies
| |
| 0 Hearts |
1 Reply
| |
|
Re: YAYGIFTING
Hi @CookieDoughy, I'm happy to check on this and I'll send you a
message. Best regards, Laurie
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
1 Reply
| |
| 0 Hearts |
0 Replies
| |
|
YAYGIFTING code not working
I’ve tried to use this code in my cart and it says I’ve exceeded the
promotion?
0
1
| 0 Hearts |
1 Reply
|
|
Re: YAYGIFTING code not working
Hi @mirandabckr, I'm happy to check on this and I'll send you a message.
Best, Laurie
0
0
| 0 Hearts |
0 Replies
|
|
Rouge
I am not getting notification that I am in Rouge for next year. I made a
return and received orders and have not seen anything to indicate
whether I am in rouge or not and it is getting to the very end.
0
1
| 0 Hearts |
1 Reply
|
|
Re: Rouge
Hi @lanieelizabeth, You can always view your annual spend by visiting
your BI Summary page, and scrolling down to Points & Spend History. I'm
happy to check on this and I'll send you a message shortly. Best, Laurie
0
0
| 0 Hearts |
0 Replies
|
|
No Samples
I received my VIB rouge order and the package didn’t have the samples I
picked - this seems to be happening more and more with my online orders,
has anyone else experienced this?
9
43
| 9 Hearts |
43 Replies
|
|
Re: No Samples
Okay then it's not just myself. My last three orders have been one
sample if that. I get low stock or you don't do samples depending on the
location it comes from but then don't offer it. If you don't...
0
2
| 0 Hearts |
2 Replies
|
|
Re: No Samples
Damn same here. I think I'll stop ordering online. Really frustrating to
spend time picking something for no reason.
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
0 Replies
| |
| 0 Hearts |
1 Reply
| |
| 0 Hearts |
0 Replies
| |
| 0 Hearts |
0 Replies
| |
|
Re: No Samples
Same with me I hardly have been getting samples and now lately it won't
even let me pick out any. It's annoying because the samples are what
helps me choose new products. Who wants to spend 30 -50 dollars on a
product and not try it first.
0
4
| 0 Hearts |
4 Replies
|
|
Re: No Samples
Hi @xtinajose, I'm sorry for the trouble! If you're not able to select
samples on the Sephora app on an Android device, please try using the
mobile browser or desktop browser instead. Our teams are cu...
0
3
| 0 Hearts |
3 Replies
|
|
Re: No Samples
I picked samples for my online order but just got my order delivered but
… no samples! I contacted customer service by chat but they basically
said they are aware of a problem with sending samples but...
0
2
| 0 Hearts |
2 Replies
|
| 0 Hearts |
1 Reply
| |
| 0 Hearts |
0 Replies
| |
|
Re: No Samples
I just ordered and it wouldn't let me pick ant samples, kept giving me
errors. Tried all combinations. So I am getting no samples 😞
0
1
| 0 Hearts |
1 Reply
|
| 0 Hearts |
0 Replies
| |
|
Re: No Samples
This has happened with my last 6 orders, I kept cancelling and trying
again. Isn’t working I give up. Just reminding my self some things are
too good to be true.-Mellissa
0
1
| 0 Hearts |
1 Reply
|
| 0 Hearts |
0 Replies
| |
|
Re: No Samples
Just wanted to add my voice to this - I get samples in less than 1/2 of
my orders, and of those, only about 1/4 of those are what I actually
requested. So only 1/8 of the time do I get what I would li...
1
0
| 1 Hearts |
0 Replies
|
| 0 Hearts |
1 Reply
| |
| 0 Hearts |
0 Replies
| |
|
Re: No Samples
Just happened to me today. I DID get two samples, but no where close to
the two perfumes I had selected. Extremely disappointed as i
specifically waited to order until there were samples that appealed to
me.
1
2
| 1 Hearts |
2 Replies
|
|
Re: No Samples
Hi @ColleenGStan Substitutions will be made for out-of-stock samples.
This is listed on our website here >
https://www.sephora.com/beauty/samples-promotion#FreeSamples And on our
samples page here > h...
0
1
| 0 Hearts |
1 Reply
|
|
Re: No Samples
Though that make sense....giving the consumer the illusion of being able
to "pick" their samples is misleading. Suggest getting rid of that
option as I feel misled and new to sephora so makes me quest...
7
0
| 7 Hearts |
0 Replies
|
| 2 Hearts |
0 Replies
| |
|
Re: No Samples
I literally just opened my package expecting to see at the very least
comparable samples to the ones I ordered. Nothing but one small cream
sample. I had put down two perfume samples—one of them was t...
1
1
| 1 Hearts |
1 Reply
|
