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166,080 Posts

YAYGIFTING code not working

I used the YAYGIFTING promo code for an order but realized that I missed adding a few items to my cart. I cancelled the order thinking that I could use the code again since my original order was no lo...

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Re: YAYGIFTING code not working

Hi @aria937 Oh no! I'm sending you a PM.

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Re: YAYGIFTING code not working

Hello, I have the same doubt. I wanted to modify my order by adding another product but I noticed that I can only use the code once, if I cancel my previous order can I use the code again?

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Code YAYGIFTING not working

Hi I’m trying to use the 20% off code YAYGIFTING which is advertised and it says only US customers can use it? Is there a code for Canadians? Thanks

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Re: Code YAYGIFTING not working

Same here!! Why did we get the email?? So frustrating..

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Re: Code YAYGIFTING not working

Hi @carmeh, My apologies! I'll send you a message shortly. Best regards, Laurie

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Re: Code YAYGIFTING not working

I also got the email and the yaygifting is showing up on my app but can't be applied.

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Re: Code YAYGIFTING not working

Hi @An9ela000 Oh no! I'm sending you a PM.

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Re: Code YAYGIFTING not working

Hi @franca0922, My apologies! I'll send you a message shortly. Best regards, Laurie

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former employee needing w2

i don’t have any access to dayforce, and i’ve contacted the store manager and haven’t gotten anywhere. i need my w2 asap!

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Re: former employee needing w2

HI @johnstypoo I'll send you a PM!

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20% Canada

I just got an email stating 20% off your purchase using Yaygifting. I’m in Canada so clearly it doesn’t work because Sephora doesn’t seem to care about its Canadian customers as much as the USA…. Why would get that email being in Canada?

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Re: 20% Canada

I also got the email and the yaygifting is showing up on my app but can't be applied.

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Re: 20% Canada

Hi @tinylove77, My apologies! I'll send you a message shortly. Best regards, Laurie

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Super late delivery

My order should have been delivered on December 8. It was then moved to December 11 and now December 12. It is not allowing me to cancel even though I no longer want the items and they have not gotten...

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Re: Super late delivery

Hi @Sashanya, I'm sorry to hear this and I'll take a look further. I'll send you a message shortly. Best regards, Laurie

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Return

hello i want to know if i can return a purchase i bought from store

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Re: Return

Hi @cherryyy98, Yes, you can! If you are not satisfied with your item, you are welcome to make a return or exchange with proof of purchase, such as the receipt or your Beauty Insider account informati...

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yay gifting showing on your site but not available to canada?

HI you have pages on your cnaadian website showing the yaygifting promo so tried to use it but only for USA? That is not really right.

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Re: yay gifting showing on your site but not available to canada?

Would love to know the outcome of this, because I’m just as confused

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Re: yay gifting showing on your site but not available to canada?

HI @JessicaTO I'm going to send you a PM to assist!

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No Samples

• I made an online order and chose two samples that I was very intereted to try , but I receive neither of them and no substitutions. It already happened in the past and now l’m very upset!

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Re: No Samples

Hi @romi82, I'm sorry about this! I'll send you a message shortly. Best regards, Laurie

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No confirmation Email On Guest Checkout

I order a perfume and checked out as a guest but I was waiting for the confirmation email and I never got it. I check my bank app to see if the transaction went through and it did. When I tried lookin...

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Re: No confirmation Email On Guest Checkout

i had the same issue i ordered as guest and the transaction was completed but i did not recieve a confirmation number or anything i just want to know if my order is going to arrive

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Re: No confirmation Email On Guest Checkout

Hi @panchopepe, My apologies, I'm happy to assist and I'll send you a message shortly. Best regards, Laurie

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Re: No confirmation Email On Guest Checkout

I also had this issue. I didn’t receive a confirmation code but I got charged. I also used guest check out.

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Re: No confirmation Email On Guest Checkout

Hi @KenyaAlfa I'll take a look then send you a PM!

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Re: No confirmation Email On Guest Checkout

Hi this same thing just happened to me if I could get some help I would appreciate it

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Re: No confirmation Email On Guest Checkout

Hi @caitlinitscait, I'm happy to check on this and I'll send you a message shortly. Warm regards, Laurie

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Re: No confirmation Email On Guest Checkout

thank you

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Re: No confirmation Email On Guest Checkout

Hi @Joana123, I will send you a private message to assist. Always, Danee

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Order Canceled Due To Unsuccessful Authorization?

I placed an order and I used Klarna (something I have done in the past with no issue), Sephora randomly with no notice canceled the order for "Unsuccessful Authorization." I am trying to figure out wh...

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Re: Order Canceled Due To Unsuccessful Authorization?

Same happened to me today, I'm pretty sure I don't have any problem with my debit card so I really don't get it.

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Re: Order Canceled Due To Unsuccessful Authorization?

Hi @anthonyph91 sorry to hear that! I'm sending you a PM.

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Re: Order Canceled Due To Unsuccessful Authorization?

@anthonyph91 I'm sorry to hear that! I will send you a PM.

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Re: Order Canceled Due To Unsuccessful Authorization?

Also, to clarify, the initial payment for this order to Klarna has been taken out of my bank account as well.

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Sephora advent

My daughter opened day 9 this morning and the face Wash bottle was empty!! Not used but appears it never was filled. How can this be fixed ?

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Re: Sephora advent

Hi @vanreid I'm so sorry to hear about this! I'll send you a PM.

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Sephora cancelled by orders due to “unsuccessful authorization”

This week I’ve had two orders cancelled for “unsuccessful authorization.” I used two different cards respectively for these orders since the first cancelled for an “unsuccessful authorization.” I figu...

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