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193,993 Posts
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price adjustment
Hi I made an online purchase last week and now I see the items are an
additional 20% off. Can I get a price adjustment for the difference or
do I need to return and repurchase?
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Re: price adjustment
@Pek3kle It looks like your private messages are currently turned off.
Please send me a private message with your order number and the item or
you can contact us by phone at 1-877-737-4672 or through ...
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Re: price adjustment
sorry to hi-jack this conversation, but I seem to be having issues
posting to CS board as it's full. @keelybt are you able to message me
regarding a used 20% promo code issue with a cancelled store pick up
order placed today?
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Re: price adjustment
@saridyn It looks like your private messages are currently turned off.
Please send me a private message with your order number or you can
contact us by phone at 1-877-737-4672 or through our live chat...
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Credit Card Rewards Return
Hi. If I use my Sephora Rewards Dollars earned from my Sephora Visa to
make a purchase, and then return that purchase, do my rewards dollars
become lost or are they returned to my credit card?
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Re: Credit Card Rewards Return
I purchased $40 worth of items with $40 in rewards points and a week
later returned those items. The Sephora location told me they'd
automatically go back to my account within 1-2 billing cycles, but ...
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Re: Credit Card Rewards Return
following, the same issue has happened to me. I spoke with Comenity
rewards customer representative and he said that once you use it, even
though the order was returned they will not refund your Rewar...
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Re: Credit Card Rewards Return
They have not returned mine to my account either. Am trying to reach
them to see what I can do...good luck!
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Re: Credit Card Rewards Return
Hi @Ellen52280 Oh no! As mentioned above, if merchandise purchased with
a Credit Card Reward is returned, the Reward Dollars associated with
that return should automatically be added back to your Rewa...
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Re: Credit Card Rewards Return
It has now been three months and I still have not had my rewards dollars
returned. I call Comenity and they transfer me around from place to
place. I am getting very frustrated and thinking about canc...
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Re: Credit Card Rewards Return
Hi @DrRobyn, I'm so sorry to hear this and I'll send you a message
shortly. Best regards, Laurie
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Re: Credit Card Rewards Return
Hi @DrRobyn, If merchandise purchased with a Credit Card Reward is
returned, the Reward Dollars associated with that return will
automatically be added back to your Reward Dollars balance. Always,
Danee
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Is Sephora extending return policy due to canada post strike?
I placed an order and its showing delivery for Jan 17th!! Does anyone
know if they are making exceptions to the standard 30days return
policy??I am aware of the extended holiday return policy but I be...
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Re: Is Sephora extending return policy due to canada post strike?
@arianateran and @cupcakeandpoof, I'm sorry to hear your order is
delayed. It looks like your private messages are turned off, and you can
adjust your preferences in your Community settings (on the br...
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Re: Is Sephora extending return policy due to canada post strike?
Hi I need with this for delayed return as well. It got scanned in by
Canada post but the updates haven’t updated since then.
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1 Reply
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Re: Is Sephora extending return policy due to canada post strike?
@ghostoo It looks like your private messages are currently turned off.
Please send me a private message with your order number or you can
contact us by phone at 1-877-737-4672 or through our live chat...
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Re: Is Sephora extending return policy due to canada post strike?
I have the same question - I don't want to be using products sitting in
I don't know where until Canada Post picks it up so I'll be returning
what I purchased. But how as we supposed to do that if we ...
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1 Reply
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Re: My live chat is not working.
@MariiaK1234 It can take a minute for live chat to update to available.
It looks like your private messages are currently turned off. Please
send me a private message with your order number or you can...
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Order missing parts
Just received my order today and is missing some things. I tried using
chat but I can't get anyone. I've waited for 20 minutes with the chat
page open but still says unavailable. Is this happening to anyone else?
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1 Reply
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Re: Order missing parts
@donpinkdrink I'm sorry to hear that! It looks like your private
messages are currently turned off. You can adjust your preferences in
your settings on a browser, not the app. Please send me a private...
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Change birthday
Hi it says i have 26 days to redeem my birthday gift but my birthday is
December 21 can u help me change it ???
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Re: Change birthday
@mariaclara24 sorry for the confusion. I see that your birthday reflects
12/21! You can redeem your gift anytime during your birthday month!
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Account login with phone number
I just used my phone with in-store purchases but I am not able to see
the receipts in my account when logging in with my usual email. now I
don’t what email is linked with the phone number and I think...
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1 Reply
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Re: Account login with phone number
@3uph0rict3ss I can help! It looks like your private messages are
currently turned off. You can adjust your preferences in your settings
on a browser, not the app. Please send me a private message wit...
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Re: Account login with phone number
Im having a similar problem. Does anyone know how to fix it ?
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Re: Account login with phone number
@alexiakeo It looks like your private messages are currently turned off.
Please send me a private message with your phone number or you can
contact us by phone at 1-877-737-4672 or through our live ch...
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Re: Account login with phone number
I am also having that problem, I did a instore purchase with my phone
number, but it doesn’t show up on my account in app.
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Re: Account login with phone number
I'm having the same issue as well... I'd like to have the account I
usually use in-store (which is linked with my phone number)
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Re: Account login with phone number
Hi @02rimg, I’m happy to assist! I’ll send you a message shortly. Best,
Laurie
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Gift card has missing numbers scratched off
I need help in resolving an issue with a gift card that is missing two
digits I see that it is a common issue here everything on the card is
intact I am just missing the last two numbers.
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1 Reply
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Re: Gift card has missing numbers scratched off
@Hec1979 I'm sorry to hear that! It looks like your private messages are
currently turned off. Please send me a private message with your gift
card number or you can contact us by phone at 1-877-737-4...
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Still Using Canada Post despite strike.
I placed an order online today, thinking that Sephora would have
switched to different couriers. But no… just received a Canada Post
tracking number. WTF Sephora the Canada Post strike has been going ...
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Re: Still Using Canada Post despite strike.
In big bold red letters I was told to “keep calm and shop on” because
other carriers were being used. All my orders were sent via Canada Post
and have delivery dates at the end of January. I have repu...
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1 Reply
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Re: Still Using Canada Post despite strike.
@jaynenik I'm so sorry for this experience. It looks like your private
messages are currently turned off. You can adjust your preferences in
your settings on a browser, not the app. Please send me a p...
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