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194,186 Posts
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My O/S setting spray seems to only spray air no matter how much I shake it.
So annoying! Anyone else having this problem? The mini one I bought
works fine but the larger one does not. UGH!!!
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Ordered 2 timed, once i gave it back to ups because of how beat up the package was, the other had missing items
Hello, Im stressing so bad, ive been working part time for the past 2
months to get my girl right for christmas, ordered her a dyson (shes
been saying shes saving up for one for some months now) and s...
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Re: Ordered 2 timed, once i gave it back to ups because of how beat up the package was, the other...
@alexthemake, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you woul...
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Re: Ordered 2 timed, once i gave it back to ups because of how beat up the package was, the other...
hey there, could you instruct me to open this? thabk you 🙂
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Beauty Insiders
I had over 200 points so i put two things in my cart to order. It says i
need the cart to be over $25 in order to receive items. I added more and
then when i looked back its only shipping the one i pa...
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Not allowing me to apply credit card first time use discount.
Applied for a credit card and was looking to get 25% of the first use
however I am getting a "Your order or profile does not qualify for the
First Incentive Discount with Sephora Card" response. Any way to fix
this?
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Re: Not allowing me to apply credit card first time use discount.
@trav88, I'm sorry to hear this! It looks like your private messages are
turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would lik...
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Purchased fragrances a day before the fragrance sale...is it too late to take advantage?
I bought two full-size fragrances in store yesterday. I was notified
today of the 20% fragrance sale. Had no idea this was happening; I
didn't even think to check to see if there would be such a sale,...
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HAVEITALL CODE NOT WORKING
I received an email stating that I get 20% off all items with the code
HAVEITALL, and 30% off Sephora items. However, when I tried to apply the
code on the website, it says the offer is only available...
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Live Chat unavailable
Was supposed to get a free gift for $40 purchase. They said they sent it
but didn't. Talked to a real person who was helpful but unable to send
me the gift I wanted. Told me to use chat, only it's unavailable.
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Re: Live Chat unavailable
@CJStevens, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would ...
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Re: Live Chat unavailable
I saw that you'd answered some people about PMs being turned off, but I
hadn't been able to find it. Now I did. As I said in my post, the live
person on the phone couldn't find the free gifts I wanted...
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Gift card number scratched off
Hi - we just scraped off the tape to reveal our gift card number and the
entire number lifted off. How can we fix?
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Re: Gift card number scratched off
Same happened with me and when I called the helpline a rude sounding
person just said they can do nothing about it .
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Re: Gift card number scratched off
Even though I peeled it off so gently, the number just stuck to the back
of the sticker and Pin number is left on the card. I feel scammed off my
hard earned money by sephora and their non apologetic ...
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Re: Gift card number scratched off
Hi, I’m having the same issue but the different is that, the one who
scratched off my gift card is the sephora staff because I asked them to
check the balance for me but she scratched too hard and she...
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Re: Gift card number scratched off
@Angelialourry Sorry to hear that! It looks like your private messages
are currently turned off. You can adjust your preferences in your
settings on a browser, not the app. Please send me a private me...
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Re: Gift card number scratched off
Hello, I'm having similar issues, how can I resolve it please
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Re: Gift card number scratched off
@maggy101 If the first 12 digits of the gift card are showing, I will be
able to look into this for you! It looks like your private messages are
currently turned off. You can adjust your preferences i...
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Re: Gift card number scratched off
Hi @madgat, I'm sorry to hear this! In general we're unable to replace
gift cards that are lost, stolen, or damaged. However I'm happy to see
if we're able to assist and I'll send you a message. Best, Laurie
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Re: Gift card number scratched off
Hi @Rosacarcamo, I'm sorry to hear this and I'll send you a message.
Best, Laurie
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Re: Gift card number scratched off
@Heidi111111 Oh no! It looks like your private messages are currently
turned off. If you are able to view the first 12 digits of the card
online, please send me a private message with your gift card n...
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Re: Gift card number scratched off
Hi Laurie , I’m having the same issue. Tried to scratch the pin and only
4 numbers are visible 😕 what can be done?
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Re: Gift card number scratched off
Hi @morganeurich, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you ...
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Re: Gift card number scratched off
@psrj2024 Oh no! In order for us to look into this for you, we'll need
at least the first 12 digits of the gift card number. It looks like your
private messages are currently turned off. You can adjus...
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Re: Gift card number scratched off
Hello please I also have mistakenly scratched off the pin on my gift
card and it happens to all cards $1000 just yesterday this happened
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Re: Gift card number scratched off
Hi @micksteven, I'm sorry to hear this. The pin is required to redeem
the gift card online. However, you may still be able to redeem it in
store. I recommend contacting your local Sephora store directly for
assistance. Best, Laurie
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help credit card not linking to account
i keep seeing posts on this and not sure if any have been resolved! i’ve
tried calling they didn’t know how to help but my cards not active on my
sephora account but im able to use it but just isn’t l...
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Re: help credit card not linking to account
@kristenlynnnn, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you wo...
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Lost or Stolen Package
I ordered christmas presents from Sephora and it says it was delivered
but I do not see on my porch! I called customer support at Sephora and
they said they cannot assume responsibility and said that ...
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Re: Lost or Stolen Package
@js2024, I'm so sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would ...
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Re: Lost or Stolen Package
@js2024 Ugh, I hate it when packages don’t arrive as expected. Have you
contacted the shipping provider? It’s really the shipping company’s
responsibility if they lost or misdelivered your package. Li...
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