Sephora Credit Card Issues
I just applied for a Sephora Credit card online. How soon can I get the
temporary card? By the way, can I also get credit card in stores? I want
to place my order within ten days. By any chance, can I do that?
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Re: Sephora Credit Card Issues
HI @sherry1212 If you're not seeing your temporary credit card on your
BI account shortly after being approved, you may need to wait up to 10
business days for your credit card to arrive in the mail t...
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My orders kept being cancelled
My orders have been cancelled for TWELVE times. The cancellation email
is the same everytime. "Your Sephora.com order #xxxxx has been canceled
because we were unable to confirm your payment informatio...
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Re: My orders kept being cancelled
@cocoshur I see that Keely sent you a PM t=on 11/6. To view our PM,
please click on the bell/envelope icon in the top right corner of BIC,
then select the message. Thanks!
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Re: My orders kept being cancelled
yes she did nothing but said to call to verify information which i have
done over 22 times. adn yet still orders being cancellecdd its truly
insane and awful
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Re: My orders kept being cancelled
Yes so so agree with this one! This also happened to me until i was so
lazy to make purchase at sephora. Calling my bank as well to check what
happens with this, and the bank said there’s nothing wron...
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Re: My orders kept being cancelled
Loyal Sephora Customer 10+ years...one of the first ROUGE program
customers (even received my Beauty Insider card in a beautifully
packaged wooden card holder). Tried placing order <$100 for GETGIFTIN...
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Re: My orders kept being cancelled
Hi @beautyinsider, I apologize for the trouble and we can still assist
you after the promotion has ended, if needed. I recommend allowing time
for the appropriate team to review. I'm sorry for the wait and thank you
for your patience. Best, Laurie
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Order being cancelled
Whatever order I place, whether online or pickup order, it keeps being
cancelled without any explanation. The status says ‘unsuccessful
authorization’ when I’m using my Sephora visa credit card. This ...
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returns
I need to start a return by mail
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Re: returns
Hi @bduchess You can set up your return and learn more about our
return/exchange policy here: https://sephora.com/returns-exchanges
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Wrong Birthday
For some reason even after I made a new account to fix it, Sephora keeps
setting my birthday to January 1 after I made sure to set it to my
actual birthday, December 1, can this be fixed?
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