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165,712 Posts
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Points not added from Beauty Insider Challenge
I purchased a hair product (flat iron) on 12/3/23 and did not receive
the 100 points from the challenge. I did receive the regular points for
the dollar amount of my purchase.
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1 Reply
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Refund time period for a canceled order
I placed an order and then quickly canceled it within that same hour (it
was probably 5 minutes after placing the order that I canceled it). Then
it told me I would indeed get a refund, but that hasn't happened yet.
How long until I'll get my refund?
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5 Replies
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Re: Refund time period for a canceled order
I wondered the same thing and I thought I got my money back after a
couple days and then it charged me again last night for the cancelled
order 😭
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1 Reply
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Re: Refund time period for a canceled order
@Jayne3 The pending authorization from your cancelled order is typically
released within 1-7 business days, depending on your financial
institution.
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Re: Refund time period for a canceled order
It's been over seven days at this point, and still nothing. What should
I do?
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1 Reply
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Re: Refund time period for a canceled order
@Jayne3 It may take up to 7 business days for the pending authorization
to drop; this does not include weekends or holidays. It does not look
like it has been 7 business days just yet. (For internatio...
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Gift Card Ordered November 15th has not been shipped
Hello, The live chat has been unavailable for the past few days so I
thought I'd try to get some help here.I ordered a gift card for my niece
on November 15th, I received an emailed confirming the ord...
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Error in payment
I have read that many other people are having the error of "Unable to
place your order. Please verify that your card information and billing
address are correct." I've been trying with paypal and my c...
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Stop making us choose samples
Please stop making us take the time to go through and choose samples if
you’re not going to send the ones we choose!For my last 4 or 5 orders I
have specifically chosen samples of larger products I wa...
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2 Replies
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Re: Stop making us choose samples
Very disappointed! Received my order today and the two perfume samples I
chose were not there. They sent two other random products and they
weren't even perfume. I just threw them out. I was really lo...
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Re: Stop making us choose samples
@TDubs10 Thank you for taking the time to share your feedback with us.
Substitutions will be made for out-of-stock samples. This is listed on
our website here > https://www.sephora.com/beauty/samples-...
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Why am I not receiving samples or even offers?
I just placed an order over 150.00...no sample in my box that I chose
and you have offers online that if you spend $25.00 or more... and I'm a
Beaty insider...you can choose one of three hair products...
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Sephora customer care not what I thought it would be
I am very displeased in my experiences with sephora thus far. I have
been an ulta customer for years. However, on cyber Monday there were
some deals that attracted me to sephora. I was considering swi...
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incomplete order
my order arrived with only the samples, not the product and when i try
to track it, the order appears “awaiting for courier” since 1 week ago
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1 Reply
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Re: incomplete order
Hi @gmm012, I’m sorry to hear this! I’ll send you a message shortly.
Best regards,Laurie
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Edit review
Hi, I forgot to include a hashtag the brand requested in my review of
their product. Is it possible to edit the review to add the hashtag?
Thank you so much!
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5 Replies
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Re: Edit review
Hi @Hapa100 We can remove the review so that you can resubmit it! Can
you please reply with the brand/product name?
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4 Replies
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Re: Edit review
Hello, I need the same! Can you please remove my review for Makeup
Forever Mist & Fix 24hr Hydrating Spray? I thought I designated it as
being received for a review/incentivized, but the tag is not showing up
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Re: Edit review
Thank you so much, @DaneeBT! The brand/product is: Soleil Toujours Set +
Protect Makeup Setting Spray SPF 30 with Hyaluronic Acid
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Re: Edit review
@Hapa100 I've removed it for you! Please allow 24-48 hours for it to be
removed from the product page.
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1 Reply
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FedEx return shipping label cannot track on website
I put my 3 returns in the envelope and print the label through Sephora
email. It’s been 4 days and I still can’t track the tracking number. It
says “No record of this tracking number can be found at t...
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Sephora is refusing a refund on missing items
Where is refusing to give me a refund on two missing items. I paid over
$187 plus taxes. I was told that I had too many accommodations before
and they declined my refund request. So now I am literally...
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Order on its way, but no estimated delivery date
I ordered on November 30th, my order number is --- . Estimated delivery
date was December 3rd, but I didnt recieve my package. Now the order
seems on hold and there is no estimated delivery date anymore. When will
I recieve my package?
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1 Reply
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Re: Order on its way, but no estimated delivery date
Hi @damlaerd, I'm sorry about this! I'll send you a message shortly.
Please note the order number was removed from your post for security
purposes. Best regards,Laurie
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Internal Server Error...
It will not let me look at my package status. I've been trying to check
it. I ordered my products and spent 87 dollars on this purchase, but it
wont let me track it or see when it will come. I ordered...
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Unable to checkout
Everytime I try to checkout it gives this error: “Unable to place your
order. Please verify that your card information and billing address are
correct.If applicable, we have reversed any pending charg...
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Must be logged into beauty insider account to redeem this offer
I can't seem to be able to use the "4XHAIRTOOL" offer at all. Every time
I try to apply the code to my order, it keeps telling me "Must be logged
into Beauty Insider account to redeem this offer. Must...
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Re: Must be logged into beauty insider account to redeem this offer
having the same issue with YAYGIFTING - I'm signed in to my VIB account.
Any resolution?
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Re: Must be logged into beauty insider account to redeem this offer
I’m having the same issue with the code. Any help?
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Re: Must be logged into beauty insider account to redeem this offer
Hi @ope590 I'm sending you a PM!
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Re: Must be logged into beauty insider account to redeem this offer
Same here! Unable to use the code even though I am Vib and doing it in
the app 😞
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Re: Must be logged into beauty insider account to redeem this offer
Hi @Glasses07, My apologies! I'll send you a message shortly to assist.
Best, Laurie
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Re: Must be logged into beauty insider account to redeem this offer
Hey Laurie! Could you help me too will the same issue? 🙏 Also, do you
know if this code can be used twice, if I buy another hair tool in a few
days?
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Re: Must be logged into beauty insider account to redeem this offer
@williwaw I will send you a PM for more information.
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Yaygifting
Hello. I placed a very small order today (one item) and I'm concerned
that the yaygifting code may have been applied. I did NOT put it in, but
after I checked out I realized the SC item was less expen...
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