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193,521 Posts
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Missing points
My daughter didn't submit my number. Can I still have missing points
?Spoiler (Highlight to read)
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Re: Missing points
@hellomimi2010 It looks like your private messages are currently turned
off. Please send me a private message with your registered email address
and a picture of your receipt or you can contact us by ...
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Re: Wholesale inquiry
@resermeleger As a privately held company, Sephora does not offer
franchising or wholesale opportunities. However, we have over 400 stores
within the US and Canada and we are constantly opening stores...
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December birthday gift question
My birthday is at the end of December. Last year (or I guess technically
this year) I redeemed my birthday gift for 2023 on January 2, 2024
online (as that was within 2 weeks of my birthday). Does thi...
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Re: December birthday gift question
@nerdsten Yes, that is correct. You can only select one birthday gift
per year.
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Thank You to Kyle at Short Hills Sephora!
I just wanted to give a huge thank you and shoutout to Kyle at the
Sephora in the Short Hills Mall! My sister and I were trying to figure
out which products we liked, and Kyle was honestly amazing. He...
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Re: Thank You to Kyle at Short Hills Sephora!
@rheastation I'm so happy to hear about your experience at our Sephora
store and that our Beauty Advisor provided such great service. Thank you
for taking the time to share this with us! We'll be happ...
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Re: Thank You to Kyle at Short Hills Sephora!
@rheastation Thank you! I will forward this to our Retail Division!
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Fleet Optics called to deliver my package
I ordered a few items to use as gifts and spent over $100 to qualify for
the free sample bag that came free with orders above $90. Less than 30
minutes after I received the delivery confirmation email...
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Re: Fleet Optics called to deliver my package
@Fateme74 I'm sorry to hear about this. It looks like your private
messages are currently turned off. You can adjust your preferences in
your settings on a browser, not the app. Please send me a priva...
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Frustrating Experience with Order and Delivery
I’m writing to express my frustration with my order placed on November
6, 2024, using the 20% off promotion. It has been over three weeks, and
I still have not received my package. On November 19, I c...
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Re: Frustrating Experience with Order and Delivery
@itsucks, I'm sorry for this experience! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you w...
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Re: Frustrating Experience with Order and Delivery
I have called the line many times, and they can't help me. If you have a
better solution than just waiting or giving me a refund and paying full
price, please message me.
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Re: Frustrating Experience with Order and Delivery
@itsucks If you would like further assistance, please adjust your
preferences in your Community settings on a browser, not the app. Then,
you are welcome to send Laurie a private message with your order number.
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Carolina Herrera and estee lauder sale?
i HAVE to know when is the 30% sale going to happen ive been waiting for
so long to buy this perfume and this foundation, and its the day of the
sale now. does anyone know when they are going to put t...
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Re: Carolina Herrera and estee lauder sale?
@ashleygarcia23 The 30% off Carolina Herrera and Estee Lauder is today!
You can learn more here >
https://www.sephora.com/beauty/cyber-week-deals-preview
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4x Points Fragrance Missing
Hi, I made a fragrance purchase in store today and noticed that the 4x
points for it wasn't added to my account. I know that for in store
purchases it has to be entered at the register and I believe m...
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Re: 4x Points Fragrance Missing
@vina18 I'll be happy to further assist. It looks like your private
messages are currently turned off. You can adjust your preferences in
your settings on a browser, not the app. Please send me a priv...
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4x Points on Fragrance Purchase
I purchased the Kayali Yum Boujee Marshmallow 81 Eau de Parfum Intense
Travel Spray instore at Crossiron Mills in Canada and didn't receive the
4x the points. I assumed the additional points would be ...
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Re: 4x Points on Fragrance Purchase
@alyviare oh no! It looks like your private messages are currently
turned off. You can adjust your preferences in your settings on a
browser, not the app. Please send me a private message with the dat...
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Re: 4x Points on Fragrance Purchase
@alyviare I would contact customer service. I’m a Sephora employee. In
the US we have to add it on at the register to get the multiplier.
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Re: Live Chat Unavailable?
@Sheepmommy If all chat agents are occupied, it will show live chat as
unavailable. It looks like your private messages are currently turned
off. If you'd like to be assisted here, please send me a pr...
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Re: Live Chat Unavailable?
Hi my customer service chat has been off all day even though I've chated
before and I'm starting to wonder if I've been banned for some reason.
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Re: Live Chat Unavailable?
@donthavenick Sorry for the confusion. If our Live Chat is showing as
unavailable during our business hours, I recommend waiting a few moments
to see if it becomes available. If it does not, that mean...
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Wrong birthday in app
My real birthday is December 1st but it is saying Jan 1st in the app and
I would like to get my free birthday gift on my real birthday. Any way I
could change this?
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1 Reply
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Transfer points from old account to new one
Hi, I have an old email account with Sephora with points, how can I
transfer my old points to the new Sephora account?
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Re: Transfer points from old account to new one
@Tiya0007 I can help! It looks like your private messages are currently
turned off. You can adjust your preferences in your settings on a
browser, not the app. Please send me a private message with yo...
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Gift card illegible still no resolution
It's been nearly a year and nothing can be done about this gift card. I
have partial numbers of account number and pin. The adhesive that was
meant to protect these numbers removed the numbers when pe...
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Re: Gift card illegible still no resolution
@shannonandcate I'm sorry to hear about this. I see that Laurie
responded to your message in July requesting for a photo of the gift
card. However, it looks like your private messages are currently tu...
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Need a review deleted
Hi there, just needing my review for the YSL Make Me Blush 12H Blurring
Liquid Blush deleted please.
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Re: Need a review deleted
@LeanneMitsu I've removed it for you. Please allow 24-72 hours for it to
be removed from the product page. Thanks!
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Still Using Canada Post despite strike.
I placed an order online today, thinking that Sephora would have
switched to different couriers. But no… just received a Canada Post
tracking number. WTF Sephora the Canada Post strike has been going ...
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Re: Still Using Canada Post despite strike.
Same here. Ordered a few days ago & assumed it would be shipped courier.
Even received a shipping confirmation email. And then today, receive
another email saying shipping is delayed as it was process...
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Re: Still Using Canada Post despite strike.
Omg I just wasted so much time filling my basket with gifts only to see
a January 2025 delivery!!! I am beyond annoyed!! Don’t tell me Canada
post is the only option to my neighbour! I have fed ex, up...
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Re: Still Using Canada Post despite strike.
Sephora almost never ships my orders via Canada Post. Of course the rare
time they do, it would of course be during the strike! Why ship to me
via another delivery company every other time of year and...
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