Birthday
My bday was 8/17. I went to 2 Sephora stores and they were out of stock
of the bday But now that it is after my bday month (September) the
system won’t let me add it to my cart.
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Re: Birthday
Hi @jennybc22, We're happy to help! Please contact our live chat at
https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA
(1-877-737-4672) prior to completing your order, and an agent will b...
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Re: How to add receipt to earn points
Hi @MJ202S, We're happy to help. It looks like your private messages are
turned off, and you can adjust your preferences in your Community
settings. If you would like to send me a private message with...
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Package delivered to wrong mailbox
My order was delivered on Wed morning. I checked the mailbox but nothing
was there. I finally was able to see the photo that fedex provided of
them leaving my order in the mailbox clearly labeled ‘c’ ...
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Re: Package delivered to wrong mailbox
@jjord24 sorry to hear that! It looks like your private messages are
currently turned off. Please send me a private message with your order
number or you may contact us via phone at 1-877-737-4672 or via our live
chat for assistance. Thank you!
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Re: Package delivered to wrong mailbox
Hi @living28, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings. If you would like to send me a private message...
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missing package
my package says it was delivered days ago but I wasn't here when it was
delivered. i come back home after a couple days and it is not here. I
would like this sorted out asap thank you.
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Re: missing package
Hi @jqw5, I'm sorry to hear this. It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings. If you would like to send me a private message wit...
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Packages arrived with opened products
This is the 2nd time I've received my order and my products boxes and
the products themselves have arrived opened inside of the shipping box.
This is highly unsettled as I don't know if the products h...
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Re: Packages arrived with opened products
@Habeebs Oh no! It's possible the items may have been opened while in
transit. It looks like your private messages are currently turned off.
If the products appear to be tampered with, please send me ...
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Sephora Canada let downs - tell us what is happening
I am so displeased with sephora right now because I am having the same
issue as everyone else is posting: either they have broken both the app
and website OR they are operating with bad integrity by u...
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Same day delivery never came
hi i ordered a same day deleivery at 2:30 yesterday well before the 5 pm
cut off. It never came. No email. No notification. Nothing. Is just
still processing.. the customer service chat is still down ...
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Re: Same day delivery never came
I placed my same day delivery at 2 pm yesterday and it said that I would
get it yesterday I just got it it is next day 2:20 pm and I bought it to
give it as a gift yesterday now I have to wait till Monday.
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