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194,059 Posts
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Returning without Original Card
My family member who was visiting and lives in a different country
bought me a cologne in store using their credit card. The cologne has
all of its original packaging, has only been sprayed three time...
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Missing samples from perfume sampler set
I ordered the perfume sampler set and I’m missing “not a perfume” and
“missing person”. I bought this most excited to sample those perfumes
and I didn’t receive either. Is there anything I can do?
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promo code error
Im getting an error on the HAVEITALL promo code that I need to be logged
into my account as a Beauty Insider. I am logged in already. I've tried
signing out and back in. How does this work?
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Shame on you Sephora
Sephora you really dropped the ball on continuing to ship items out with
Canada Post your customer service team lacks any sort of knowledge or
help and I blame this on the leadership above them… What ...
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Shipping Delay
I placed an order last week to the address that I am moving out of this
weekend. I was just informed that the order is delayed, so it will be
delivered after I move to a different state. Is there any ...
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HAVEITALL code says I have exceeded redemptions
The HAVEITALL opromo code isn't working for me. I tried to apply it to
my order and there is an error message saying I exceeded the number of
redemptions. I have used it once but believe it can be use...
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The HAVEITALL code isn't working.
It says I have to be logged into my Beauty Insider account. I am
definitely logged in. Help!
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Missing Samples
I did not get the free samples that were supposed to come with my order.
Really disappointing because I was super excited to receive them.
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Broken makeup
Spoiler (Highlight to read)Mini Soft Glam II Eyeshadow palette
@anastasia beverlyMini Soft Glam II Eyeshadow palette @anastasia
beverlyMy package arrived broken .Can I get a refund or replacment for
this?#faulty@broken
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Last Weeks Afterpay discount
So last Monday, Sephora had the sale for 25% off orders paid via
Afterpay. It seems like many people, including myself, did not receive
this discount. I have been trying to have the problem resolved b...
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Re: Last Weeks Afterpay discount
@kaitlynrj @kristinadams I'm sorry to hear that! It looks like your
private messages are currently turned off. Please send me a private
message with your order number or you can contact us by phone at...
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Re: Last Weeks Afterpay discount
Had this exact same issue. Spoke to 5 different Sephora representatives,
all said something different. This tells me they don't even know what is
going on. The continued to shrug me off, point me to a...
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Re: Last Weeks Afterpay discount
I also have had the same issue, its been over a week now and both
companies are sending me back and forth. No refund has been issued. The
terms and conditions of the cyber monday afterpay promotion ac...
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Comment annuler une commande qui est envoyé par Poste Canada ?
J'ai placé une commande le 25 novembre et comme je ne la recevrai pas à
temps pour les fêtes, je préfères l'annuler et aller la chercher en
magasin. Je n'arrive pas à contacter Sephora. Quelqu'un sait...
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1 Reply
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Re: Comment annuler une commande qui est envoyé par Poste Canada ?
@Lewillard I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
order number or you can contact us by phone at 1-877-737-467...
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Afterpay and Cyber monday 25% discount
I made a purchase on Cyber Monday, December 2nd, and payed with Afterpay
to qualify for the 25% discount. Upon checkout I did not see any
discount applied. I followed through with the order anyways. O...
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3 Replies
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Re: Afterpay and Cyber monday 25% discount
@fellyb I'm sorry to hear that! It looks like your private messages are
currently turned off. It looks like your private messages are currently
turned off. Please send me a private message with your o...
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2 Replies
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Re: Afterpay and Cyber monday 25% discount
It will not let me message you as i am on the Canadian sephora and it
redirects me to the USA sephora and will not let me.
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Re: Afterpay and Cyber monday 25% discount
Hi there, i do not have my private messages turned off. I made sure.
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Issues with 20^
It’s just a frustration - I went to the store and they didn’t have an
item they said it was available online and that I could order it and get
the 20% discount but she Rang me up at the store with the...
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1 Reply
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Re: Issues with 20^
@indypooh I'm so sorry about this! It looks like your private messages
are currently turned off. You can adjust your preferences in your
settings on a browser, not the app. Please send me a private me...
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Canada post strike: an opinion from a rural canadian
Spoiler (Highlight to read)Spoiler (Highlight to read) 37.2 BILLION
DOLLAR COMPANY. And they can’t figure out a way to serve their Canadian
customers? How easy is it to switch shipping companies, ever...
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Re: Canada post strike: an opinion from a rural canadian
Hi @xarlayna thank you for taking the time to share your feedback with
us and I'm sorry for this experience. It looks like your private
messages are currently turned off. You can adjust your preferenc...
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Gift card scam
I purchased a $100 Sephora gift card in store for a friend but ended up
keeping it for myself and gave her another gift. When I entered it 12
days later for an online purchase it said $0 on card! I wa...
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Re: Gift card scam
@Oshi888 I'm so sorry to hear about this and for the service you
received! It looks like your private messages are currently turned off.
You can adjust your preferences in your settings on a browser, ...
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Re: Gift card scam
Oh stop. Y’all know you won’t do anything. If you look up previous
messages I put up there, I have the name of an attorney that is willing
to take the case against Sephora in a class action lawsuit. T...
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1 Reply
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Re: Gift card scam
I agree with you!Few days ago it happened to me too. My daughter got $50
gift card from her friend and it was never scratched and when tried to
use at store , balance is 0. Sephora customer service su...
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My ordr is taking too long
I placed an order in early November, but now there is no tracking
updates. The last updated was on November 19, saying my package has
arrived in L.A, and now it hasn't sent me anymore. This is a Chris...
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1 Reply
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Re: My ordr is taking too long
@chancho34 Oh no! It looks like your private messages are currently
turned off. Please send me a private message with your order number or
you can contact us by phone at 1-877-737-4672 or through our ...
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gift card not working in store and online
I purchased a gift card from the local Safeway and it is not working in
store as well as online. It shows zero balance. The folks at Safeway
won't give me the money back as they say all sales are fina...
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1 Reply
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Re: gift card not working in store and online
@Anuvaa I'm sorry to hear that! It looks like your private messages are
currently turned off. Please send me a private message with your gift
card number or you can contact us by phone at 1-877-737-46...
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Cologne Sampler Gift Set
I cannot find the Cologne samples gift set with voucher anywhere. Is
this still a thing? I need to get it for my boyfriend but I cannot seem
to find it anywhere online. Always says the "product not found".
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1 Reply
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Re: Cologne Sampler Gift Set
@Isabela100 The Sephora Favorites Cologne Sampler is currently out of
stock on our website. I'm sorry about that! I suggest checking back on
our site or with your local Sephora store to see if they have it
available.
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Sold Out of 250 birthday points??
How can you be sold out of 250 points birthday rewards? it’s not a
merchandise. Can somebody please enlighten me?Do have to be the unlucky
one to get the bottom of the barrel because my birthday is in December?
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1 Reply
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Re: Sold Out of 250 birthday points??
Hi @Hypothenuse I'm sorry the 250 point birthday gift is only being
offered in store at this time. I understand this may be disappointing
and I'll share your feedback with our Beauty Insider Team.
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Once Again No Samples 3 last orders!
Oh Sephora! Why? Why do you ask us to select samples if you plan to show
up at the table empty-handed? it’s an embarrassment that keeps on
happening over and over and over again. How come other depart...
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1 Reply
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Re: Once Again No Samples 3 last orders!
@Hypothenuse I'm sorry to hear about your samples. It looks like your
private messages are currently turned off. You can adjust your
preferences in your settings on a browser, not the app. Please send...
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Edit a review
Hi is there a way for me to edit a review? I needed to include more
information. Thank you. Product: Fenty The Maintenance Crew Universal
Hair Start’r
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Re: Edit a review
@minamina112 There isn't a way to edit your review. If you'd prefer, we
can remove it so you can resubmit it with the additional information.
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Re: Edit a review
If you could remove it so I can repost that would be great. In the
future will you have the option to edit posts? Thanks.
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