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hi, I’m having the same issue!

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Hi @kungfuprada I'm sending you a PM!

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I am having the same issue

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@flynn1ln I will send you a PM

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same

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@liyahh05 I will send you a PM.

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Hi! I'm having the same issue. Signed up several times and still have not received a text.

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@Colltri I will send you a PM for more information.

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@emilyc2008 I'm sorry to hear that you are having trouble. I will send you a PM.

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I am also having issues signing up!

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@angievida I will send you a PM for more information.

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I’m having the same issue not being able to sign up for texts. Have tried multiple times

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My same day order never arrive and DoorDash status says it was cancelled

@Meybelline I will send you a PM

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My same day delivery never arrived and Doordash shows it was cancelled but Sephora says it was fulfilled on their end. They said they see the DoorDash status was cancelled and would try to issue a ref...

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Re: My same day order never arrive and DoorDash status says it was cancelled

Hi @edeeen oh no! I'll send you a PM.

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Unable to checkout

Whenever i try checking out on the sephora site, im met with this error message "Unable to place your order. Please verify that your card information and billing address are correct." i've made sure e...

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Re: Unable to checkout

HI @6alancced I'll look into this then send you a PM!

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Wrong Birthday

For some reason even after I made a new account to fix it, Sephora keeps setting my birthday to January 1 after I made sure to set it to my actual birthday, December 1, can this be fixed?

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In Store Return Declined

I am a VIB ROUGE and been a customer since 2007. I spend thousands of dollars. at Sephora every year. I purchase things for my self and used to purchase items for my employees at my business. Over the...

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I just returned 4 items as VIB rouge. I probably make a return once every 2 years. I am skeptical of people who are banned but claim to never abuse the policy. Probably unintentional abuse, you have y...

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I am having the same issue! And I did an online pick up order after realizing I can’t use their merchandise card online. I figured since I have to go into the store anyways, Sephora can just return an...

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Hi @twiiigy I'm sorry to hear the item that you purchased didn't work out for you and that you were unable to return it! I understand this is disappointing and I will share your feedback with the appr...

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I was also banned from returns as VIB Rouge. I opened a complaint on BBB and when Sephora responded I was told I couldn’t return in store for 365 but I could still return items online. It took me 3 mo...

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Hi @hellogoodbye, I'm sorry to hear this and thank you for taking the time to share this feedback with us about your experience. I'll take a look in more detail and I'll send you a message shortly. Best, Laurie

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ordered a wrong shade and want to modify before shipment

helloi have ordered a foundation but immediately realised that the shade is wrong. Could I modify the order and change the shade by this stage? its processing but not yet delivered.Thanks

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can I add receipt points

Hello! I am new to Sephora and made an in store purchase on Nov 11, since then I have downloaded the app and made other purchases. I would like to get the points from the $140.27 I spent that day. Could someone please help me? thank you!!

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points

is it possible to transfer points from old account to a new one?

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Update phone number

Hi - I need help changing my phone number.

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Gift card not activated

My mom bought me a Sephora gift card for my birthday and when I tried to use it in the store today it wasn't activated. What can I do to activate it?

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Hi @katamari7 Oh no! I'll send you a PM.

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I'm having the same issue, I was given a gift card and it says it needs to be activated. What do I do

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Hi I have same issue today. My boyfriend purchased for me on sephora app, put $30 in it. And sephora sent it to my home. But when I tried to use it, they told me its inactivated and there is no money ...

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