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165,414 Posts
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Veho
Ive never had issues when ordering before. My order was supposed to be
delivered On Tuesday and it's not Saturday. I've messaged Vebo and they
said they'll let me know when they're going to attempt to...
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How do I log into my beauty insider account online?
I already have a beauty insider account where I’m a VIB. But when I log
into my Sephora account, I see my VIB points etc, but I don’t seem to be
logged in to my Beauty Insider account, so I can’t use ...
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Re: How do I log into my beauty insider account online?
HI @shessi I'll send you a PM to assist!
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Re: How do I log into my beauty insider account online?
How do I log into my beauty insider account online?
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20% savings
I am trying to place an order but it is not giving me the option to add
the 20% discount. Would there be a reason for that?
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Sephora keeps cancelling my orders, promises to resolve issue but does nothing!
My last few orders were not placed and cancelled. When speaking to
customer service they said there was an issue with my address even
though I have been using the same address since May 2017, and all ...
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Re: Sephora keeps cancelling my orders, promises to resolve issue but does nothing!
happens to me for over a year and no one helps. its really awful how
many customers they are losing and pissing off and the $$$ they losing
wow.they see these forums hear the call and email complaints...
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Re: Sephora keeps cancelling my orders, promises to resolve issue but does nothing!
I am sorry to hear that, but the same problem happened to me too. They
have cancelled my order since March 2019, I then contact customer
service for a few times, and the problem is not being resolved....
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Re: Sephora keeps cancelling my orders, promises to resolve issue but does nothing!
I am having same issue. 2 times my order got cancel and no explanation
at all. When I call customer service. They keep putting me on hold and
comes back its my credit. Which is not even the case. I tr...
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Re: Sephora keeps cancelling my orders, promises to resolve issue but does nothing!
Hi @beautybypri, I'm truly sorry to hear about your experience and that
your orders have been cancelled! I'll look into this then send you a PM.
Always, Danee
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Re: Sephora keeps cancelling my orders, promises to resolve issue but does nothing!
@DaneeBT Hello. I am experiencing the same issue of having my order
cancelled. Would it be possible for you to look into this further for me
also? Thanks
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Re: Sephora keeps cancelling my orders, promises to resolve issue but does nothing!
@virginiashrivaa I will take a look and will send you a PM.
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Re: Sephora keeps cancelling my orders, promises to resolve issue but does nothing!
Hello. Same problem happening to me now. I am tired to keep talking with
CS now. They are so nice but do nothing! Nothing wrong with my credit
card and the bank. They just keep saying that it is the p...
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Re: Sephora keeps cancelling my orders, promises to resolve issue but does nothing!
The same exact problem happened to me! They have cancelled my order 3
times and the third time I changed the shipping address and they still
cancelled it. I am starting to get very frustrated. far25k ...
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Re: Sephora keeps cancelling my orders, promises to resolve issue but does nothing!
the same problem happened to me too. My order has been canceled THREE
TIMES today. I'm so pissed. @ClaraCont wrote:The same exact problem
happened to me! They have cancelled my order 3 times and the t...
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Re: Sephora keeps cancelling my orders, promises to resolve issue but does nothing!
Hi @emily627, I'll take a look further and I'll send you a private
message shortly. Thank you! Best regards, Laurie
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Re: Sephora keeps cancelling my orders, promises to resolve issue but does nothing!
Please message me too if you think you can resolve it! I’m having the
same problem it’s like my account is cursed - I’ve been told it
initially may have happened since my billing address name didn’t m...
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Re: Sephora keeps cancelling my orders, promises to resolve issue but does nothing!
Unfortunatly Sephora has switched their flash shipping to a company
named Lasership. They are terrible perhaps the most hated company in the
shipping industry. They use independent contractors to deli...
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Re: Sephora keeps cancelling my orders, promises to resolve issue but does nothing!
Hi @far25k and @yyyori, I am so sorry to hear this! I will send you both
a PM for further assistance. Best, Zakiya
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Re: Sephora keeps cancelling my orders, promises to resolve issue but does nothing!
Please message me too if you think you can resolve it! I’m having the
same problem it’s like my account is cursed - I’ve been told it
initially may have happened since my billing address name didn’t m...
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1 Reply
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Re: Sephora keeps cancelling my orders, promises to resolve issue but does nothing!
Hi @LizzieDe, I will send you a private message. Best Wishes, Janean
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RE: Sephora keeps cancelling my orders, promises to resolve issue but does nothing!
I know how you feel! I encountered exactly the same situation since
December!! All my orders were cancelled but I've been using the same CC
and shipping address since September! I also called the Cust...
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Re: RE: Sephora keeps cancelling my orders, promises to resolve issue but does nothing!
Sephora you need to stop cancelling our orders. Close my account but the
waste of time and the soft credit charge you are taking which can take
up to 30 days to fall off my account is very unfair. You...
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Broken sample
Hi the perfume sample I received is broken and the glass was all over
other packages. It’s pretty dangerous since I have pets and kids at
home.
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Canceled Order due to Unsuccessful Authorization???
I placed the same order 3 times for 2 Sephora eyeliner pencils and all
three times were cancelled with the "Unsuccessful Authorization" listed
in status. The items are in stock with no low stock sign ...
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Unauthorized transaction
I have an unauthorized transaction on my credit card without a recent
purchase. Who do I contact to resolve this issue?
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Delete Review
Hello, I left a review and wanted to delete and repost it. Am I able to
delete this review? Thank you for your help in advance!
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Unsuccessful Authorization
I've placed three orders and each time I'm getting a confirmation of
order placed and then later when I check it says cancelled and
unsuccessful authorization, but I have pending charges for each orde...
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Price Adjustment
I made an in-store purchase on Tues (11/28) for my christmas gifts that
totally $227 BEFORE tax. Two days later, I received an email that they
were offering a holiday deal for 20% off all items and 30...
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Can’t check out again !
Hello I have been trying since October to make a purchase and there is
always a problem with app or website. I even applied for the credit card
and was approved and my order still doesn’t go thru!
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Re: Can’t check out again !
It’s honestly ridiculous, I keep getting logged in then logged out every
time I come into to the app, same issue with checking out, it’s super
slow & it also won’t let me view my credit card balance.
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App Not Working
I can't like or add anything to my cart at all. All I can do is search
products basically and this right here. When I click on a product it
goes to the product only showing the picture of the item, a...
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Re: App Not Working
I'm having the same issue. I really want to buy from the app or even the
browser version, but I get that same popup message. So frustrating.
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Re: App Not Working
Yes, I’ve been having this same issue for WEEKS. It is driving me
insane. I have logged out/in, restarted, uninstalled and reinstalled the
app, tried on wifi and data, and it still will not work.
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Re: App Not Working
Ive been having the same issue since the sale where I can’t get any of
the products to load on the app. During this this period of time I’ve
gotten a new phone and the app still isn’t working on the new phone.
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Re: App Not Working
@015hej I'm sorry to hear that you are having trouble. I will send you a
PM for more information.
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Re: App Not Working
Getting the same thing! I can add items to favorites and then add to my
cart, but I can’t see any product details. Tried turning off my phone,
uninstalling/reinstalling, checked for updates. No luck a...
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