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193,973 Posts
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Still Using Canada Post despite strike.
I placed an order online today, thinking that Sephora would have
switched to different couriers. But no… just received a Canada Post
tracking number. WTF Sephora the Canada Post strike has been going ...
19
42
| 19 Hearts |
42 Replies
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Re: Still Using Canada Post despite strike.
In big bold red letters I was told to “keep calm and shop on” because
other carriers were being used. All my orders were sent via Canada Post
and have delivery dates at the end of January. I have repu...
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1
| 0 Hearts |
1 Reply
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Re: Still Using Canada Post despite strike.
@jaynenik I'm so sorry for this experience. It looks like your private
messages are currently turned off. You can adjust your preferences in
your settings on a browser, not the app. Please send me a p...
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0
| 0 Hearts |
0 Replies
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Re: Still Using Canada Post despite strike.
So ridiculous!! It said they wouldn’t be using Canada post!! One of my
items I can get else’s wear, but the other I got a good black Friday
deal?! How is it even legal to do this?!
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0
| 0 Hearts |
0 Replies
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Re: Still Using Canada Post despite strike.
I even reached out to their customer service to ask if I could pick up
my order in stores near me or even 50km away, just so I could have it on
time before Christmas. Instead of offering a real soluti...
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5
| 0 Hearts |
5 Replies
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Re: Still Using Canada Post despite strike.
Same happened to me! I am willing to come pick it up but they said I
need to wait and return it to get this solved. My purchase was made on
November 25 and still says label printed and waiting for pick up.
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1
| 0 Hearts |
1 Reply
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Re: Still Using Canada Post despite strike.
@liathomaz I'm sorry to hear about this. It looks like your private
messages are currently turned off. You can adjust your preferences in
your settings on a browser, not the app. Please send me a priv...
0
0
| 0 Hearts |
0 Replies
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Re: Still Using Canada Post despite strike.
The tone of the email was very much screw you. I’ve never been so
disgusted by a company. I waited for the Insider sale because I’m that
brand loyal and now they’ve charged be but won’t ship my produc...
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2
| 0 Hearts |
2 Replies
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Re: Still Using Canada Post despite strike.
@mellowellow I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
order number or you can contact us by phone at 1-877-737-4...
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1
| 0 Hearts |
1 Reply
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Re: Still Using Canada Post despite strike.
Please note I contacted your team already. I’ve asked to cancel my order
given the absolute disregard for customer experience, I will no longer
shop with Sephora.
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0
| 0 Hearts |
0 Replies
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Re: Still Using Canada Post despite strike.
Equally upset about this, they have a headline specifically stating that
they'll be using different couriers. I purchased trusting they were
going to ship via different courier, but now I have an esti...
2
1
| 2 Hearts |
1 Reply
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Re: Still Using Canada Post despite strike.
I feel the exact same way! I also purchased trusting they’d use a
different courier, just like they said they would. I bought these as
Christmas gifts, and now my order is delayed until January 21st—I...
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0
| 0 Hearts |
0 Replies
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Re: Still Using Canada Post despite strike.
Sephora has become garbage! Imagine having Black Friday deals and your
busiest time of year, Christmas shopping to continue to ship items using
Canada post who is on strike, all because they are the c...
3
0
| 3 Hearts |
0 Replies
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Re: Still Using Canada Post despite strike.
I am so annoyed. I live within 20 minutes of two different Sephora
stores, in a city, with LOTS of other delivery options, and still my
order was shipped by Canada Post. It's too late to cancel my ord...
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1
| 0 Hearts |
1 Reply
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Re: Still Using Canada Post despite strike.
@AllisonK80, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would...
0
0
| 0 Hearts |
0 Replies
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Re: Still Using Canada Post despite strike.
What an absolute joke. I ordered something on December 1 after I saw
that they were switching carriers. This new order was to replace one
that I ordered on Nov. 13, and is therefore stuck in Canada Po...
0
0
| 0 Hearts |
0 Replies
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Re: Still Using Canada Post despite strike.
And why isn't Sephora saying anything about extending return policy? I
don't want to be using products sitting in I don't know where until
Canada Post picks it up, so I'll be returning what I purchase...
3
0
| 3 Hearts |
0 Replies
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Re: Still Using Canada Post despite strike.
I'm in the same 'boat' - and once CP is working again, I will be
refusing delivery - which means that the parcel will automatically be
returned. Not knowing how and where my order was stored for weeks...
2
0
| 2 Hearts |
0 Replies
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Re: Still Using Canada Post despite strike.
Same here. Ordered a few days ago & assumed it would be shipped courier.
Even received a shipping confirmation email. And then today, receive
another email saying shipping is delayed as it was process...
6
1
| 6 Hearts |
1 Reply
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Re: Still Using Canada Post despite strike.
At this point I am ready to boycott Sephora. I have see every other
company step up during this time, switch postal companies to ensure
costumers get their orders. I have even seen companies like fede...
2
0
| 2 Hearts |
0 Replies
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Re: Still Using Canada Post despite strike.
Omg I just wasted so much time filling my basket with gifts only to see
a January 2025 delivery!!! I am beyond annoyed!! Don’t tell me Canada
post is the only option to my neighbour! I have fed ex, up...
4
0
| 4 Hearts |
0 Replies
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Re: Still Using Canada Post despite strike.
Sephora almost never ships my orders via Canada Post. Of course the rare
time they do, it would of course be during the strike! Why ship to me
via another delivery company every other time of year and...
3
2
| 3 Hearts |
2 Replies
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Re: Still Using Canada Post despite strike.
@Josie12345, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would...
0
1
| 0 Hearts |
1 Reply
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Re: Still Using Canada Post despite strike.
Agreed so ridiculous. I ordered the last day of the sale in Nov, it was
“shipped” the day before the strike. It has been sitting in Alberta
since. I went to live chat to ask if they could do anything ...
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0
| 0 Hearts |
0 Replies
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Re: Still Using Canada Post despite strike.
Agreed!!!!! I just filled cart up with Christmas gifts and at Checkout,
it gave an estimated delivery date of Jan 8, 2025!!! I read further and
realized Sephora is still using Canada Post. I'm in a ci...
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0
| 2 Hearts |
0 Replies
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Re: Still Using Canada Post despite strike.
Yep, same here! I contacted customer service and after telling me over
and over that they were sorry for the inconvenience, but there was
nothing they could do, they ended the chat so I couldn’t reply...
2
0
| 2 Hearts |
0 Replies
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Re: Still Using Canada Post despite strike.
This just happened to me. I ordered yesterday and they shipped today
with CP knowing they are on strike. Why would they not pivot to
Purolator or UPS.
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0
| 2 Hearts |
0 Replies
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Re: Still Using Canada Post despite strike.
@mshelly We understand your concern. While we've expanded our network to
include additional courier services, we want to ensure that every
Canadian can access the Sephora products they love. In many a...
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15
| 0 Hearts |
15 Replies
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Re: Still Using Canada Post despite strike.
This is a load of BS. Read the posts, so many people are getting
packages via other couriers. If you used an alternate method there would
be fewer people waiting on their products.
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0 Replies
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Re: Still Using Canada Post despite strike.
This is absolutely an unacceptable response! I will never order from
Sephora again. I had 400 dollars worth of Christmas gifts. I can't
afford to go out and spend another 400. Things are tough enough for
people this year. Do better!!!
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2
| 2 Hearts |
2 Replies
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Re: Still Using Canada Post despite strike.
I'm in the same boat. I spent almost 400$ as well thinking they would
use a different carrier. My order was since 28 of November. I'm now
considering canceling the order altogether. Let them deal with...
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1
| 1 Hearts |
1 Reply
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Re: Still Using Canada Post despite strike.
@Annita1 and @xomokaox, I'm sorry to hear this! It looks like your
private messages are turned off, and you can adjust your preferences in
your Community settings (on the browser only, not the app). I...
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0
| 0 Hearts |
0 Replies
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Re: Still Using Canada Post despite strike.
Sorry to say, but this kind of cookie cutter response just doesn't
work... Is Sephora going to do anything to rectify stuck orders??
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0
| 6 Hearts |
0 Replies
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Re: Still Using Canada Post despite strike.
Hi @keelybt ! What options are being given to people with order shipped
through Canada Post? Everywhere else I’ve ordered from has shipped
through Purolator or UPS. I’d have even been fine having it s...
3
0
| 3 Hearts |
0 Replies
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Re: Still Using Canada Post despite strike.
Every other company in Canada that was using Canada Post has pivoted and
are now using FedEx, UPS or Purolator. Obviously Sephora is a dinosaur
that can’t keep up. RIDICULOUS!
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1
| 4 Hearts |
1 Reply
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Re: Still Using Canada Post despite strike.
This is not something that can be explained away by "oh, they are just
dinosaurs". This is a fiscal decision where Sephora calculates that
their annoyed Canadian customers don't impact their 3+ billio...
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0
| 0 Hearts |
0 Replies
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Re: Still Using Canada Post despite strike.
@keelybt Unfortunately at this time Canada Post is not the best option
for anyone living in Canada. Sephora has had ample time to get this
sorted out, and hasn’t. That is poor customer service. I don’...
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6
| 8 Hearts |
6 Replies
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Re: Still Using Canada Post despite strike.
The same thing happened to me ! They knew the strike was coming yet they
shipped it out the day before they went on strike ! It’s just ridiculous
and poor customer service ! We paid for those items an...
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5
| 5 Hearts |
5 Replies
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Re: Still Using Canada Post despite strike.
Hi all, I'm sorry to hear this! If you would like us to look into this
here in the Community, please be sure to check your private message
settings. You can adjust your preferences in your Community s...
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4
| 0 Hearts |
4 Replies
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Re: Still Using Canada Post despite strike.
I tried live chat and the person kept telling me they were sorry for the
situation but there was nothing they could do. And then they ended the
chat Dino could not reply any longer!! Absolutely unacceptable.
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3 Replies
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