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165,515 Posts
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Missing sample again
Spoiler (Highlight to read) Hello there, Regarding my most recent order,
I only received 1 sample rather than 2. The Cyber Monday samples bag
that I added as part of my order is also missing 1 sample ...
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Canceled Order due to Unsuccessful Authorization???
I placed the same order 3 times for 2 Sephora eyeliner pencils and all
three times were cancelled with the "Unsuccessful Authorization" listed
in status. The items are in stock with no low stock sign ...
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Re: Canceled Order due to Unsuccessful Authorization???
Same thing happened to me on the same day. Super weird and I know it
wasnt my card because I used it successfully in two different places
after. Now I have to wait for the money to come back to order it again.
Kinda sad lol
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Re: Canceled Order due to Unsuccessful Authorization???
Hi @litoriver, I'm sorry to hear this! Please call 1-877-SEPHORA
(1-877-737-4672) or chat online here >
https://www.sephora.com/beauty/contact-us where a Beauty Advisor can
further assist you. Best regards, Laurie
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Re: Canceled Order due to Unsuccessful Authorization???
I used the online chat and the first beauty advisor verified a bunch of
info and said was going to place my order for me. Then 7 minutes later a
notice popped up saying "waiting time less than 1 min" ...
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Re: Canceled Order due to Unsuccessful Authorization???
Hi @litoriver, I'm so sorry about this! I'll send you a message shortly.
Best, Laurie
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is it normal for sephora to NOT send the 'free' samples?
I know the samples are FREE and could be considered a bonus...but if
Sephora offers them surely they should supply them. How disappointing to
think I was going to get to try out two things I might wan...
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Re: is it normal for sephora to NOT send the 'free' samples?
This happens with all of my orders. Check FB marketplace. Employees like
to sell the samples as bundles for $20. Brutal.
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Re: is it normal for sephora to NOT send the 'free' samples?
Hi @ohdear2023 sorry to hear that! I'm sending you a PM.
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Unsuccessful Authorization
I've placed three orders and each time I'm getting a confirmation of
order placed and then later when I check it says cancelled and
unsuccessful authorization, but I have pending charges for each orde...
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Re: Unsuccessful Authorization
Same thing happened to me on the same day. Super weird and I know it
wasnt my card because I used it successfully in two different places
after. Now I have to wait for the money to come back to order it again.
Kinda sad lol
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Credit Card 25% Discount isn’t working
I applied for a credit card to get the 25% discount, and it is not
working on my order. The 25% is on my profile but says “your order or
profile does not qualify for the first purchase discount with S...
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unlink phone number from old accounts
I had some old accounts associated with my phone number so when i go
into the store and put in my number it pulls up all the accounts — was
wondering if there was a way to unlink the phone numbers fro...
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Linking instore and online account
Hi - I have an old insider card and want to connect it to my online
account that I just made. Can someone help with this? Thanks!
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Makeup by Mario stick won’t twist
My new soft sculpt stick won’t twist up or down#makeupbymario
#softsculptstick
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20 Replies
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Re: Makeup by Mario stick won’t twist
Hey I am having the same issue -- @LaurieBT any chance you can issue a
refund? I recently purchased the product, thank you!
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Re: Makeup by Mario stick won’t twist
Just got my Make up By Mario contour stick and it does not twist up or
down either 😞 I was really excited to finally use it
😕#makeupbymario#softsculptstick
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Re: Makeup by Mario stick won’t twist
Same thing happened to me. Because it was past the return policy date,
they told me they couldn't do anything about it, but it's clearly a
product defect. Can someone help?
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Re: Makeup by Mario stick won’t twist
Hi @MillerGirl4, My apologies, I'll send you a message shortly. Best,
Laurie
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Re: Makeup by Mario stick won’t twist
Hi @JenniMejia, I'm sorry to hear this and I'll send you a message
shortly. Best regards, Laurie
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Re: Makeup by Mario stick won’t twist
I'm also having this same problem. It will no longer twist up or down.
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1 Reply
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Re: Makeup by Mario stick won’t twist
Hi @JojoQuin, My apologies! I'll send you a message. Best, Laurie
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Re: Makeup by Mario stick won’t twist
hey!!! im pretty sure i’ve found the solution!! i have a video posted to
my tiktok (user: julianeedsbandaids) that you can go watch if the
instructions here don’t make sense:remove the cap from both e...
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Re: Makeup by Mario stick won’t twist
I tried this. I had to use the end of a makeup brush to make the product
go up. I could then twist it down. I still couldn’t get it to twist up.
But this was helpful because now I can at least get it up by pushing the
black end.
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Re: Makeup by Mario stick won’t twist
Hi @DMAMorgan, I'm sorry to hear this and I'll send you a message
shortly. Best regards, Laurie
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1 Reply
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Re: Makeup by Mario stick won’t twist
Hello, I am having the same issue with my product not twisting up.
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Re: Makeup by Mario stick won’t twist
Hi @aem2323 sorry to hear about this. I'll take a look at your account
then send you a PM.
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Re: Makeup by Mario stick won’t twist
Hi @GabiPadilla18, I'll send you a message shortly! Best, Laurie
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Re: Makeup by Mario stick won’t twist
Hi @wehod123, My apologies! I'll send you a message. Best, Laurie
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Re: Makeup by Mario stick won’t twist
I'm having this issue too!! Tried the fix where you take off the brush
part and I've got nothing:(
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1 Reply
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Re: Makeup by Mario stick won’t twist
Hi @KayceeStockton, My apologies, I'll send you a message shortly. Warm
regards, Laurie
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Breakout after trying foundation I didn’t want to try
I went to the 34th Street Sephora to be color matched. There reader
wasn’t working. Asked me if I wanted to get shade matched by a person
and said to try Too Faced. Told her not a fan cause I have not...
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Re: Breakout after trying foundation I didn’t want to try
Hi @Reena11, I'm sorry for this experience! I'll send you a message
shortly. Best, Laurie
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Lost Points
I made a purchase 30 mins ago and I lost points! I used to have 556 but
now I have 504, I have only been a Sephora member for 2 months. What
Happend?
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Re: Lost Points
Hi @BriTheQueen101, I'm happy to check on this and I'll send you a
message. Best, Laurie
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