Services
From makeovers to personalized skincare consultations
Sign In
Customer Support
193,604 Posts
Post | Hearts | Replies |
|---|---|---|
|
ERROR unable to place order
Please help!! I am trying to place my sephora order with 4 items it is
saying: “Unable to place your order. Please verify that your card
information and billing address are correct. If applicable, we ...
0
5
| 0 Hearts |
5 Replies
|
| 0 Hearts |
1 Reply
| |
|
Re: ERROR unable to place order
@eiondjfn It looks like your private messages are currently turned off.
Please send me a private message with your registered email address or
you can contact us by phone at 1-877-737-4672 or through ...
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
2 Replies
| |
| 0 Hearts |
1 Reply
| |
| 0 Hearts |
0 Replies
| |
| 0 Hearts |
0 Replies
| |
|
How do I delete my review?
I am looking to delete my review on Yves Saint Laurent Make Me Blush 12H
Blurring Liquid Blush.
0
1
| 0 Hearts |
1 Reply
|
|
Re: How do I delete my review?
@mistymarvelous I have removed it for you and it should come down from
our site within 24 hours.
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
0 Replies
| |
|
Missing points
I recently purchased perfume on Dec 1 online because it was 3X the
purchase points, however only the total value of my purchase points were
added, no 3X Am I able to have those added on? Thanks
0
0
| 0 Hearts |
0 Replies
|
|
Price Adjustment?
I just ordered a new JVN hair styling cream set yesterday - the order is
still processing - and I saw today the price dropped from $28 to $19.60.
I saw in other posts that Sephora will price adjust......
0
0
| 0 Hearts |
0 Replies
|
|
Birthday gift
Hi, the entire month of November the birthday gifts have been out of
stock at every Sephora location within 50km of me. I just found
something online I’d like to purchase, but because it is no longer ...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Birthday gift
@keoughjay I have updated this for you, so you should be able to redeem
it now. Please let me know once you have and I can switch it back.
0
0
| 0 Hearts |
0 Replies
|
|
Order not delivered for several weeks due to Canada Post strike
What options do I have? My order from November 7th still hasn't arrived
citing delay with the Canada Pist. I pretty much lost hope that I will
actually receive it. Can my order be reshaped to me using a different
carrier or refunded? Thanks
0
2
| 0 Hearts |
2 Replies
|
|
Re: Order not delivered for several weeks due to Canada Post strike
@Sini10 sorry to hear about this. It looks like your private messages
are currently turned off. You can adjust your preferences in your
settings on a browser, not the app. Please send me a private mes...
1
1
| 1 Hearts |
1 Reply
|
|
Re: Order not delivered for several weeks due to Canada Post strike
Hi Danee, Thank you for getting back to me. I'm not able to change the
setting. I will try my best or give a call at the number you provided.
Thanks
0
0
| 0 Hearts |
0 Replies
|
|
Order cancelled and sale lost
I have just got a cancelled order from Sephora on an eye shadow I bought
as a gift. It was on sale on the website and I paid for it and selected
the pick up option. This morning I got a notification t...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Order cancelled and sale lost
@MarinaPX I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
order number or you can contact us by phone at 1-877-737-4672...
0
0
| 0 Hearts |
0 Replies
|
|
Same day unlimited refund issue
I knew the deadline for my trial subscription was coming up so in the
past few days I would go to my account to cancel my trial. However, I
would try to enter my account and it would sign me out each ...
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
1 Reply
| |
|
Re: Missing Points
@CC1216 It looks like your private messages are currently turned off.
Please send me a private message with your order number or registered
email address you can contact us by phone at 1-877-737-4672 ...
0
0
| 0 Hearts |
0 Replies
|
|
Postal strike
400 dollars gone to waste! Why would Sephora not arrange alternate
shipping arrangements? They have know about the strike, and at the
busiest time of the year? These were gifts I can't replace now cau...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Postal strike
@Servergurl2257 I'm so sorry for the delay! It looks like your private
messages are currently turned off. Please send me a private message with
your order number or you can contact us by phone at 1-87...
0
0
| 0 Hearts |
0 Replies
|
|
lipstick question
what is suggested to help lipstick last longer? I even tried lip stain
and it did not last.
0
0
| 0 Hearts |
0 Replies
|
|
Can’t add birthday gift to cart
The add to basket is greyed out when I try to redeem any birthday gifts.
It’s not letting me select anything, it’s within 24 hrs of my birthday
so the time limit is okay. I need help adding to basket
0
5
| 0 Hearts |
5 Replies
|
| 0 Hearts |
4 Replies
| |
|
Re: Can’t add birthday gift to cart
I’m having the same issue! My birthday is April 15th and my account
shows that, but I can’t add by birthday gift. Help? @keelybt
0
3
| 0 Hearts |
3 Replies
|
| 0 Hearts |
2 Replies
| |
|
Re: Can’t add birthday gift to cart
This is happening to me too! My birthday was yesterday but it still
won’t let me add it to my cart with more than $25 of merchandise.
0
1
| 0 Hearts |
1 Reply
|
|
Re: Can’t add birthday gift to cart
@GigiCorta It looks like you should be able to add it. Are you adding
one of the options from the rewards section at checkout?
0
0
| 0 Hearts |
0 Replies
|
|
Transfer points
I have 2 Sephora accounts under the same phone number that have a bunch
of points I would like to transfer onto my main Sephora account (main
doesn’t have my phone number but has accurate email). Is t...
0
2
| 0 Hearts |
2 Replies
|
|
Re: Transfer points
@LT30 I can help! It looks like your private messages are currently
turned off. You can adjust your preferences in your settings on a
browser, not the app. Please send me a private message with your p...
0
1
| 0 Hearts |
1 Reply
|
| 0 Hearts |
0 Replies
| |
|
Transferring points
Hiii so i want to know how i can transfer some point I accidentally gave
the wrong email in store and i have gone multiple times but haven’t
gotten the points put in to the right email
0
6
| 0 Hearts |
6 Replies
|
|
Re: Transferring points
I want to transfer my point to my active account because Sephora used
the wrong email address.
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
4 Replies
| |
| 0 Hearts |
3 Replies
| |
|
Re: Transferring points
Hi @Sami9602, If you have a duplicate account we're happy to combine
your points. I'll send you a message shortly. Best, Laurie
0
2
| 0 Hearts |
2 Replies
|
|
Re: Transferring points
Hi, can you combine my points too? I accidentally ordered from 2
different accounts.
0
1
| 0 Hearts |
1 Reply
|
