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This happened to me with a $100 gift card. I called customer service and they told me to call the person who gifted me the card and have them file a claim with their bank, there’s “nothing Sephora can...

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It happened to me as well. $75 unused Sephora gift card has zero balance on it.I tried to use the unused Sephora gift card at the store and even the Sephora cashier helped me to scratch it and it didn...

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This just happened to me, my husband bought me a 50.00 gift card and attached the little gift receipt showing how much was on it. I went to use it today (it was bought a few months ago but kept attach...

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Hi @Smiley1121, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you wo...

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This just happened to me too $100 gift card. So far no help from Sephora. I got this for a big birthday from a really hard working friend- so beyond generous. I know I can’t tell her that I’ve been scammed- it would break her heart.

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@grl0324 oh no! It looks like your private messages are currently turned off. Please send me a private message with your gift card number or you may contact us via phone at 1-877-737-4672 or via our live chat for assistance. Thank you!

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Same thing just happened to me today!! I had only 2$ left on a gift card I never had used or scratched that I got for my graduation last month. I’ve received absolutely no help regarding the matter an...

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@Meluhnyalas I'm sorry to hear about this! I will send you a PM.

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Same thing happened to me. I went to use a e-gift card online however when I went to place the order, the system errored out and said that the payment method could not be processed. I re-entered the i...

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@katimcg I'm sorry to hear that! I will send you a PM.

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Unused, unscratched Sephora gift cards with $0 balance, fraudulently used online!  Sephora is doing nothing to help us. Let’s report them to the FTC and to the BBB … we don’t deserve to be cheated!  I...

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This same thing is happening to me and I'm so angry with Sephora customer service, who responded to my email with "not our problem." I was given two $25 gift cards, which I tried to use this weekend a...

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Hi @dd38, I'm sorry to hear this and I'll send you a message shortly. Best, Laurie

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hey- going through the exact same thing and super disappointed. called sephora line and they didn't know what was wrong, and I can't get ahold a cash star, though even if i did, it seems evident from ...

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@larahamburg I'm sorry to hear that! I will send you a PM.

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@begummmm I'm sorry to hear that! I will send you a PM.

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Hi. The same thing is happening to me!! I have a $25 gift card. Never been used, the back wasn’t scratched off until now and it’s showing a $0 balance. I googled it and came across at least 100 posts ...

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@heaty I have received your PM and will reply shortly.

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unused Sephora gift card has $0 balance

I got an unused Sephora gift card with the purchase receipt. When I went to Sephora store and scratched the card to get number at the cashier register, it didn't work. I called Sephora gift card servi...

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Wrong item being sent

So I ordered a bottle of foundation online last week (KVD true portrait #010 cool fair) and I see from my online order information that a dark tan #044 is being sent instead. Wonderful. Now I can't ex...

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If you are rouge, call the concierge number. There is no need to return your whole order for one item. What policies are you so upset about? I’m almost certain if you called the line and spoke to them...

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Do we have to return the wrong items? I live over an hour away from a Sephora and it’s not my fault they sent me all this crap 😆

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Hi @Chelsea69, I'm sorry to hear the incorrect item was ordered, that the chat was disconnected, and for your overall experience! I will send you a PM to further assist you. Always, Danee

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I can reorder the proper shade? How do I do that if exchanges aren't allowed? If I paid for a product and you send me the wrong one then you should send me the correct one and it shouldn't cost me any...

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@Chelsea69 I received your PM and will be responding shortly.

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I need to pay for shipping and taxes again if I return and reorder right? I'm sorry but I don't have another $10+ to pay for shipping and taxes again. I'm on a very limited income and I get to buy mak...

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@Chelsea69 Please reply directly to my private message so I can further assist you. In the top right corner of BIC, please click on the icon of the envelope, select my message, then reply. Thank you!

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Still Using Canada Post despite strike.

I placed an order online today, thinking that Sephora would have switched to different couriers. But no… just received a Canada Post tracking number. WTF Sephora the Canada Post strike has been going ...

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I’ll never shop at Sephora again! EVERY product they sell (except for their own brand stuff, which isn’t great quality tbh) is sold elsewhere! 2 WEEKS after the strike started I placed an order for a ...

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In big bold red letters I was told to “keep calm and shop on” because other carriers were being used. All my orders were sent via Canada Post and have delivery dates at the end of January. I have repu...

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@jaynenik I'm so sorry for this experience. It looks like your private messages are currently turned off. You can adjust your preferences in your settings on a browser, not the app. Please send me a p...

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