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189,862 Posts
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Dior 5x points not working
When I try to apply the dior 5x the points it says the code is out of
stock or expired. But the code should have a few days left. Is this
happening to anyone else?
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Broken perfume
I received a Mini Kayali Silk Santal and not only will it not spray
properly but the whole top won't stay securely on. Help!
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Blush
I’ve had the worst experience finding a perfect blush shade for me as a
pale cool toned girl. I was recommended the Dior backstage rosy glow and
it’s always been way too bright neon for me so after th...
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Re: Blush
I’m also cool toned and very pale. Try Tower - Office Hours cream blush.
Works for me.
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Unable to make purchases in Sephora app
For MONTHS I have not been able to make purchases through the Sephora
app - I have to keep really entering my information and then when I
click save it gives me the error message of unable to process ...
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Re: Unable to make purchases in Sephora app
Hi @kristinadi, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you wo...
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1 Reply
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Re: Free sample
Hi @ParkersMom13, I'm sorry to see this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you w...
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Scratched of pin
I have a Sephora gift card but the last 4 digits of the card is
scratched off. It was sent to me as a gift so I don't have the card
itself to swipe at the store. How do I recover the pin.
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Re: Scratched of pin
@Sirsirsir Sorry to hear that! It looks like your private messages are
currently turned off. You can adjust your preferences in your settings
on a browser, not the app. Please send me a private messag...
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1 Reply
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Re: Scratched of pin
I have private chat you with the gift card picture but you didn’t
respond yet
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Re: Scratched of pin
@Sirsirsir I would contact Customer Service to see if they can help you.
Good luck!
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Pin number damaged
I took out sticker on pin number and it is scratched off so I tried to
use in the store at Grove LA, CA but they said need pin number. I have
the first and last 2 numbers of the pin numbers but middle...
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1 Reply
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Re: Pin number damaged
@bbogumi oh no! It looks like your private messages are currently turned
off. You can adjust your preferences in your settings on a browser, not
the app. Please send me a private message with your reg...
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Unable to cancel order
I went cancel an order on the order details page and the option was not
there. I would like to cancel the order before they ship it.
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1 Reply
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Re: Unable to cancel order
@BAILEY070604 We have a very short timeframe in which we are able to
cancel orders. It looks like your private messages are currently turned
off. You can adjust your preferences in your settings on a ...
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Received a used perfume!
I bought a Replica Coffee Break fragrance for my mom as a gift
yesterday. Upon opening it, we noticed that 1/4th of it was used! We
kept inspecting it and realized the label on the bottle itself has f...
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Re: Received a used perfume!
@nyclibra Sorry to hear about this! If the item was purchased in store,
please contact your local Sephora store directly for information
regarding a return or exchange. Thank you!
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Credit card reward
Hello. I had $20 in credit card rewards the other day and couldn’t apply
them. It didn’t give me a reason why but it just said I couldn’t apply.
Now the rewards aren’t showing up at all. Please help.
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1 Reply
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Re: Credit card reward
@jennypenny215 Sorry to hear about this! I recommend contacting Comenity
Capital Bank directly for more information and further assistance:
1-866-841-5037 (Sephora Visa) 1-866-864-7787 (Sephora Visa Signature)
1-866-702-9946 (Sephora Credit Card)
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Birthday gift unavailable/not loading?
Is anyone having a problem on the birthday site? The page doesn’t load
and want to order something.looking specifically for the Moroccan gift.
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1 Reply
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Re: Birthday gift unavailable/not loading?
@Tcarella sorry to hear that! If you're not able to choose your birthday
gift at checkout either, please contact us via phone at 1-877-737-4672
or via our live chat prior to submitting your merchandis...
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5x points w/ Sephora credit card
Is this offer really going on right now?? I have bought a few things
this week and I’m not seeing the 5x points even though I used my Sephora
credit card.
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Re: 5x points w/ Sephora credit card
Hi @VKbeauty0, We're happy to look into this! Can you please clarify
where you saw this offer? Best, Laurie
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Re: 5x points w/ Sephora credit card
Hi! Sure if you go to offers and click see details on either promo for
extra points (this week is Dior and k18). It mentions the 5x points for
cardholders in two places.
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1 Reply
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Re: 5x points w/ Sephora credit card
@VKbeauty0 It looks like your private messages are currently turned off.
You can adjust your preferences in your settings on a browser, not the
app. Please send me a private message with a link to thi...
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Credit Card not linking to account in app
Hi, I’m having trouble linking my credit card to the app. It just says
“account not active”. Can anyone help, please?
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1 Reply
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Re: Credit Card not linking to account in app
@Jess96chris Oh no! It looks like your private messages are currently
turned off. You can adjust your preferences in your settings on a
browser, not the app. Please send me a private message with your...
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0 Replies
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Unable to add a credit card
Hey, I've tried both on web and IOS, and I cannot add my credit card to
my account. I keep getting an error saying my card is invalid but I can
confirm that I'm entering all my information correctly, is anyone else
experiencing this? Thanks!
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Re: Unable to add a credit card
I have tried to buy online for the past 3 days on iOS and laptop,
switching from adding credit cards and debit cards and NOTHING works...
This is so frustrating. I need it delivered, I cannot go in person.
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1 Reply
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Re: Unable to add a credit card
@Val2324 Oh no! It looks like your private messages are currently turned
off. You can adjust your preferences in your settings on a browser, not
the app. Please send me a private message with your reg...
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0 Replies
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Re: Unable to add a credit card
Hi @emilyv1605, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you wo...
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Missing samples
I received my Sephora order but was disappointed to find that none of
the two free samples I selected were included. One of the main reasons I
shop online is for the samples, and it’s frustrating when...
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1 Reply
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Re: Missing samples
@cherry205 I'm sorry to hear about your samples! It looks like your
private messages are currently turned off. You can adjust your
preferences in your settings on a browser, not the app. If you didn't...
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Gift card unused but $0 balance
My boyfriend bought me a $150 gift card and when I went into Sephora
today the worker said it was invalid and had zero balance. Weird because
I had just scratched off the number and pin at that moment...
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Re: Gift card unused but $0 balance
I got a $50 gift card for my birthday in April from my mother in law. I
went to use it two weeks ago and the Sephora check out girl said it had
a $0 balance. The back had not been scratched off yet an...
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1 Reply
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Re: Gift card unused but $0 balance
@CarAlan Oh no! It looks like your private messages are currently turned
off. You can adjust your preferences in your settings on a browser, not
the app. Please send me a private message with your gif...
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0 Replies
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Re: Gift card unused but $0 balance
Same issue for me too. I received a $150 gift card and I had just
scratched off the number and pin. When I entered those numbers at
checkout it shows I only have a $100 balance. Hope someone from Sephora
could assist
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1 Reply
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