LOST GIFT CARD
i received a $50.00 sephora gift card for my 20th birthday, in the
middle of moving houses i must have lost my card. HELP.
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Re: LOST GIFT CARD
HI @caittttlinnn oh no! Regretfully, gift cards cannot be replaced if
stolen. If you have the receipt for your purchase, please send me a PM
with a clear photo of it as I may be able to lookinto this for you.
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Unable to checkout
Whenever i try checking out on the sephora site, im met with this error
message "Unable to place your order. Please verify that your card
information and billing address are correct." i've made sure e...
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Wrong Birthday
For some reason even after I made a new account to fix it, Sephora keeps
setting my birthday to January 1 after I made sure to set it to my
actual birthday, December 1, can this be fixed?
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In Store Return Declined
I am a VIB ROUGE and been a customer since 2007. I spend thousands of
dollars. at Sephora every year. I purchase things for my self and used
to purchase items for my employees at my business. Over the...
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Re: In Store Return Declined
I just returned 4 items as VIB rouge. I probably make a return once
every 2 years. I am skeptical of people who are banned but claim to
never abuse the policy. Probably unintentional abuse, you have y...
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Re: In Store Return Declined
I am having the same issue! And I did an online pick up order after
realizing I can’t use their merchandise card online. I figured since I
have to go into the store anyways, Sephora can just return an...
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Re: In Store Return Declined
Hi @twiiigy I'm sorry to hear the item that you purchased didn't work
out for you and that you were unable to return it! I understand this is
disappointing and I will share your feedback with the appr...
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Re: In Store Return Declined
I was also banned from returns as VIB Rouge. I opened a complaint on BBB
and when Sephora responded I was told I couldn’t return in store for 365
but I could still return items online. It took me 3 mo...
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Re: In Store Return Declined
Hi @hellogoodbye, I'm sorry to hear this and thank you for taking the
time to share this feedback with us about your experience. I'll take a
look in more detail and I'll send you a message shortly. Best, Laurie
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can I add receipt points
Hello! I am new to Sephora and made an in store purchase on Nov 11,
since then I have downloaded the app and made other purchases. I would
like to get the points from the $140.27 I spent that day. Could someone
please help me? thank you!!
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points
is it possible to transfer points from old account to a new one?
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Gift card not activated
My mom bought me a Sephora gift card for my birthday and when I tried to
use it in the store today it wasn't activated. What can I do to activate
it?
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Re: Gift card not activated
Hi I have same issue today. My boyfriend purchased for me on sephora
app, put $30 in it. And sephora sent it to my home. But when I tried to
use it, they told me its inactivated and there is no money ...
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Stop making us choose samples
Please stop making us take the time to go through and choose samples if
you’re not going to send the ones we choose!For my last 4 or 5 orders I
have specifically chosen samples of larger products I wa...
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Not receiving text message
Helloo, I can’t sign up for the beauty insiders text alerts for the 100
points even though I have put in my number multiple times with different
numbers too. This is my last challenge to complete the 500 points.. Can
anybody help?? Thank youu!
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Unable to place my order
When i try to place my order with my vanilla gift visa card, i get a pop
up saying,“Error Unable to place your order. Please verify that your
card information and billing address are correct. If appli...
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