Help find a foundation
Heyy. I have dry skin, and little acne prone skin. I was wondering do
you have a foundation recommendation? Like it shouldn’t be flaky on my
skin. And like it needs to medium or full coverage. I am re...
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Re: Help find a foundation
I have dry skin on my nose and I have tried a good bit of full coverage
foundations. The one I keep coming back to is Estée Lauder Double Wear
Stay in Place foundation. Estée Lauder also makes one for...
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is this a scam????
is the website spreviewers -- a scam??? I was watching tik tok and a old
sephora employee said that with that website you can get a free gift
card does it work or is it a scam?/
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Re: is this a scam????
Hi @ilikepicklesac, It doesn't look like we are affiliated with this
website. We do not currently have any gift card promotions, and I
recommend being cautious with any websites outside of our officia...
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Gift card scam - Sephora doesn’t care
Just like so many other customers, I was victim to this gift card scam
as well. I got a $150 gift card for my birthday. When I went to the
store to redeem it I was told it had a 0 balance. The store c...
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Re: Gift card scam - Sephora doesn’t care
Spoiler (Highlight to read)😘Wow I’m so sorry. I hope you get what you
got!!! Hopefully this scam stops soon!! Hope you eventually get your
money!! Have a great night
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Gift card fraud
Spoiler (Highlight to read) I just went to a Sephora store to use my
birthday gift cards. I was mortified when two BRAND NEW gift cards
showed $0!!!! I asked my friends and both got them from separate...
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Re: old sephora beauty insider card
Hi @tec123, We're happy to assist! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would l...
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Amazing Associate in Robson Store - Mackenzie
Had the best experience with Mackenzie at the Robson store. Took time to
help me and my partner, gave amazing advice and went above and beyond to
make sure we had everything we needed. Really apprecia...
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Re: Amazing Associate in Robson Store - Mackenzie
Hi @Houghey, We're so delighted to hear of your experience! Thank you
for sharing your feedback with us. Can you please clarify if this was
the Sephora Robson store in Vancouver? Additionally, please ...
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merging accounts
I have two accounts; this account which is attached to my email and one
that is attached to my phone number in store. I would like to merge
these accounts if possible or at least get my in-store one t...
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Re: merging accounts
@VanessaB92 It looks like your private messages are currently turned
off. Please send me a private message with your phone number or you can
contact us by phone at 1-877-737-4672 or through our live c...
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Re: merging accounts
Hi @briaa12, We're happy to help! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would li...
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Re: merging accounts
You should reach out to customer service and see if they can help you
@briaa12
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Fleet optics unable to access
Getting frustrated with the shipping from Sephora. My package tracking
said out for delivery all day yesterday and then when I checked last
night it hadn’t arrived. Instead the tracking now says “Unab...
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Re: Fleet optics unable to access
@Ericax2 I'm sorry to hear that! It looks like your private messages are
currently turned off. Please send me a private message with your order
number or you can contact us by phone at 1-877-737-4672 ...
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Tax exemption
Hello, I would like to set up my account for tax exemption. Thank you
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Re: Tax exemption
Hi @MaishaB, Thank you for your inquiry! Please visit our customer
service page at > https://www.sephora.com/beauty/customer-service and
navigate to the Billing, Canceling & Modifying Orders topic. Th...
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Payment error
Payment error. Doesn’t allow me to select my credit card. Card is valid.
Doesn’t allow me to add another card either.
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Re: Payment error
@paymentsrror Sorry to hear about this. It looks like your private
messages are currently turned off. You can adjust your preferences in
your settings on a browser, not the app. Please send me a priva...
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Re: Payment error
Hi I am also having issues checking out with my Sephora credit. The 3
digit code doesn’t save that’s on the back of the card. I’m unsure on
what’s the issue.
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Re: Payment error
@gg102352 I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
order number or you can contact us by phone at 1-877-737-4672...
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Redeeming mascara certificate
Spoiler (Highlight to read) I am having an issue redeeming my mascara
certificate. I'm interested in redeeming it for what is listed on the
certificate as SKU #2062412. However it appears that SKU is ...
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Re: Redeeming mascara certificate
Hi @ashq, We're happy to look into this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you w...
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Sharing rouge code November
How can I share my Rouge code with a friend? I have already tried going
to the beauty insider page but it doesn't show the "share with a friend
page". Does anybody know if it expired or how I can share it?
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Re: Sharing rouge code November
Hi @Caroline2025, Thanks for reaching out! I'm sorry, the Bring A Friend
discount was only valid during the Rouge early access period, which was
from 11/1 - 11/4. This promotion is no longer valid. Best, Laurie
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APP not working/not loading products
Hi!! For the last 3 weeks my Sephora app has not been working properly!
Every time I go to search a product or if I even go through the search
tap and select different options- it always says “product...
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Re: APP not working/not loading products
Hi @Shuru, I'm sorry to hear that you're experiencing issues with the
site. If you're using the web browser, please clear your cookies and
cache. You may need to look up how to do this on your specifi...
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Re: APP not working/not loading products
Same! The lipstick sale today, I could not select any colors othe than
the first option. I had to wait until I was at a desktop and use the the
desktop version to order the lipsticks I wanted. By the ...
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