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188,846 Posts
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Deleting an accidental review
Hi, I accidentally posted a review and now I don’t know how to delete
it. Would someone be able to delete it for me? It’s a review on the
laneige “bouncy and firm eye brightening sleeping mask. Thank you.
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Re: Deleting an accidental review
@Sandeep45 I have removed it for you and it should come down from our
site within 24 hours.
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Re: Deleting an accidental review
Can you please help me delete mine for the color wow so I can edit thank
you so much
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Samples no longer offered?
Sephora used to offer 3 free samples with orders, then they cut it to 2.
Now there’s not even an option to pick any samples at all. There have
been NO samples shown for my last two orders. The first t...
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Re: Samples no longer offered?
Just ordered this week and no button for mine either. There was no pop
up above either. Just nothing. I did look and I had to go to rewards
link to use some of my points but I had to find it and some ...
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Re: Samples no longer offered?
Today I have no option for samples, promo offers or points bizarre. Just
nothing 😞
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Re: Samples no longer offered?
@Alloo You should have the option to add samples and rewards to your
basket on the first page of checkout! If you're on the app, you'll need
to scroll down to the bottom to where it says "Beauty Insid...
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Re: Samples no longer offered?
Agree. The reason I religiously ordered from Sephora was for the samples
so I could try new products. Without that perk, I no longer feel loyal
and will just as likely order from Nordstrom or Blue Mercury, etc.
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Re: Samples no longer offered?
I agree, I do not see sample options on the phone or my desktop. Without
samples, I would hesitate to buy many products, not sure what Sephora is
playing at.
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Re: Samples no longer offered?
I had this issue too, on mobile. the “Get 2 samples with every order”
link was completely gone, and the “view featured offers” link only took
me to the Offers tab. I tried on desktop and it was there!...
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Re: Samples no longer offered?
They're tricky... they've hidden it and now its directly under where it
says "Add Rewards Bazaar Items" and just before where the promo code
would be entered, in VERY small writing in a light blue col...
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Re: Samples no longer offered?
That's not the same. I click on the link and it only offer the gift that
will give you with x amount of purchase (usually $45 or more). Which had
been offered as always, just hidden away. The 2 free s...
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Re: Samples no longer offered?
No way! I literally contacted customer service via chat and asked where
the sample button was and they said they were probably currently out of
samples for my region.
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Re: Samples no longer offered?
Same. I was about to place an order but there are no free samples
offered. I always love picking them out and honestly, a lot of times its
what makes me purchase here instead of your competitor. Also,...
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Re: Samples no longer offered?
@kc12345kc Sorry for the confusion! On the first page of checkout on the
app, you'll need to scroll down toward the bottom! You should see a tab
that says "add up to 2 free samples". On the first page...
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Re: Samples no longer offered?
I'm not seeing the option to select any free samples either - not in the
app or on the website- is this a new change?
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Re: Samples no longer offered?
Hi @sarahshter On the first page of checkout on the app, you'll need to
scroll down toward the bottom! You should see a tab that says "add up to
2 free samples". On the first page of checkout on deskt...
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Re: Samples no longer offered?
There is still no option to select samples.... Is this a glitch that
hasn't been fixed??? There is no prompt on the bottom right anywhere
during checkout or at the basket.
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Re: Samples no longer offered?
@Ellieonsephora You should have the option to select samples with your
order. Are you shopping our app, desktop or mobile site?
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Re: Samples no longer offered?
@Broo127 sorry for the confusion! We still include two samples per
merchandise order. However, they must be selected on the first page of
checkout. On the first page of checkout, click on the "add up ...
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Re: Samples no longer offered?
Thanks, but that has not been an option at all on my last two orders. I
can send you screen shots, if you want. The checkout page has looked
different, and I assumed the website had been redesigned. M...
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Re: Samples no longer offered?
I'm also having this same issue. Wanted to make a purchase but if
samples are still being offered I want to wait until it's fixed because
I love the samples!!
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1 Reply
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Re: Samples no longer offered?
@vaillank On the first page of checkout on the app, you'll need to
scroll down toward the bottom! You should see a tab that says "add up to
2 free samples". On the first page of checkout on desktop, t...
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Re: Samples no longer offered?
@DaneeBT I am also experiencing the same problem. However I am not able
to DM you. Thank you for your help.
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Re: Samples no longer offered?
@shoppingboy Sorry to hear that! Please note that samples depend on
availability and may not always be included with online orders. I
understand this might be disappointing and I wish I could provide ...
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Re: Missing points
I made a purchase and the sale person forgot to ask for ky number to get
ky points. She said I could add them on my account with my receipt. How
do I do that?
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Re: Missing points
@jordy666 I can assist! It looks like your private messages are
currently turned off. Please send me a private message with your
registered email address and a clear photo of your receipt or you may
c...
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Can’t add reward bazaar
Help - can’t add reward bazaar item. I have enough points but “add”
button is greyed out.
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Re: Can’t add reward bazaar
@rewardbazaar Please add merchandise to your basket then try adding the
100 or 250 point reward to your basket. If you're still having trouble,
please contact us via phone at 1-877-737-4672 or via our...
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Birthday gift
Does anybody know if you go into Sephora, if you still have to pay $25?
And if you have to go into an actual Sephora and not a khols Sephora?
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Re: Birthday gift
Hi @HartleyS No purchase is necessary to redeem your gift in store! Our
Sephora at Kohl's stores should also have the birthday gifts available.
However, I recommend contacting the store you plan on visiting to
confirm they have them in stock. Thanks!
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Gift card is active but Sephora say "Invalid"
I see many ladies are having the same issue with an "Invalid" gift card.
I received a $50 gift card and cannot use it. Called customer service at
the store it was purchased from, and they confirmed th...
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Re: Gift card is active but Sephora say "Invalid"
@KNGrant Oh no! It looks like your private messages are currently turned
off. Please send me a private message with your registered email address
and gift card number or you may contact us via phone a...
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:( 6 digit pin
I received a brand new gift card today for my birthday and I try to
redeem it and I only have 6 digits and it’s saying I need 8! The
customer service said my card is damaged but I just got it and it’s not
damaged 😞 please help
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Re: :( 6 digit pin
@emmabemma123yay It looks like your private messages are currently
turned off. Please send me a private message with your gift card number
or you can contact us by phone at 1-877-737-4672 or through o...
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