Airport Broke Item
I have barely used this highlighter, opened up my makeup bag after
coming home from the airport to find my highlighter broken. Is there
anything that can be done? Thank you! pls help I’m so sad
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Re: Airport Broke Item
I totally understand how frustrating that can be! Airport travel can be
rough on makeup bags, especially with all the movement and handling. One
trick to try is using rubbing alcohol to press the brok...
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Re: Airport Broke Item
HI @adareoyo I'm so sorry to hear your item was damaged at the airport.
Regretfully, we are unable to offer a return or exchange as this item
was purchased intact then was later damaged.
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Re: How to link Sephora card to online account
@SalemG It looks like your private messages are currently turned off.
Please send me a private message with your registered email address and
BI card number or you may contact us via phone at 1-877-73...
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Re: How to link Sephora card to online account
@ayeeeana I received your PM but I'm not able to reply as your private
messages are turned off. You can adjust your preferences in your
settings on a browser, not the app. Thanks!
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Re: How to link Sephora card to online account
@ayeeeana I can help with this! It looks like your private messages are
currently turned off. You can adjust your preferences in your settings
on a browser, not the app. Please send me a private messa...
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Another month of sold out beauty insider point items
The website barely works and I will get the email that there are new
items on the beauty insider rewards bur every single time they are sold
out by the time I get the website to work. It's amazing tha...
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Free products for review
I saw in reviews of some products the note “received free product for
review”. How can I become a part of this?
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Skincare sample promo code not working
Hi, I was about to place an order and saw under offers for skincare
samples the one for $40 purchase or more to choose either sol de janeiro
or Guerlain abeille sample. I can’t seem to add that coupon can I get
some help? Thank you!
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Samples no longer offered?
Sephora used to offer 3 free samples with orders, then they cut it to 2.
Now there’s not even an option to pick any samples at all. There have
been NO samples shown for my last two orders. The first t...
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Re: Samples no longer offered?
Yep. It’s real sad that even paper samples are being taken way from us.
I blame it on the universal free shipping. When the feature was just
free shipping for Rouge members, the samples were nine mini...
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Re: Samples no longer offered?
Just ordered this week and no button for mine either. There was no pop
up above either. Just nothing. I did look and I had to go to rewards
link to use some of my points but I had to find it and some ...
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Re: Samples no longer offered?
I came on here wondering the same thing and after reading the comments,
lo and behold I found it in an area towards the bottom right (on
desktop) where it is super easy to miss. That's shady.
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Re: Samples no longer offered?
@Alloo You should have the option to add samples and rewards to your
basket on the first page of checkout! If you're on the app, you'll need
to scroll down to the bottom to where it says "Beauty Insid...
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Re: Samples no longer offered?
Agree. The reason I religiously ordered from Sephora was for the samples
so I could try new products. Without that perk, I no longer feel loyal
and will just as likely order from Nordstrom or Blue Mercury, etc.
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Re: Samples no longer offered?
I agree, I do not see sample options on the phone or my desktop. Without
samples, I would hesitate to buy many products, not sure what Sephora is
playing at.
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