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188,749 Posts
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Mail promo not working
Hello, I received a 20% code in the mail I am trying to use it in my
cart but when I went to check out an error appeared “sorry your
promotion has been removed because you’ve exceeded the number of re...
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Re: Mail promo not working
Hi @JoyJJoy Oh no! It looks like your private messages are currently
turned off. Please send me a private message with your registered email
address, a clear photo of the mailer, and any other email a...
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Re: Mail promo not working
@JoyJJoy I received your PM but I'm not able to reply as your private
messages are turned off. You can adjust your preferences in your
settings on browser. Thanks!
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Re: Mail promo not working
@JoyJJoy, you can adjust your private messaging preferences in your
Community settings (on the browser only, not the app).
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Birthday gifts
Hopefully next year the birthday gifts won't be such a disaster. The
good gifts are always gone in the first 2 months of the year. And by
time it's my birthday it's all sold out. On top of that the gi...
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Re: Birthday gifts
@Sam772 Thank you for taking the time to share your feedback with us
regarding the Beauty Insider Birthday Gift and I'm sorry for any
disappointment this has caused. I will share your feedback with the
appropriate teams.
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Lost coupon
I received a 20% off coupon in the mail earlier this week but my brother
thought it was junk mail and threw it away. Is there any way I could get
the code emailed to me or have another sent to me?
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Re: Lost coupon
Hi @DL7613645, I'm happy to check on this and I'll send you a message
shortly. Best regards, Laurie
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Re: Lost coupon
I also have the same issue & question as the other ladies! I just looked
everywhere for my 20% off coupon I also received in the mail last week,
or maybe the week before...I forget. But can you possibly send me the
coupon code please? Thank you!
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Re: Lost coupon
@BethRicas We'll be happy to look into this for you. It looks like your
private messages are currently turned off. Please send me a private
message with your registered email address and phone number ...
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Re: Lost coupon
I came here with the same question. Lost my 20% off coupon I received in
mail and my cart is full and ready for checkout. Can I be emailed the
code?
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Lost coupon
My sister received a 15% off code in the mail and I accidentally threw
it away! If I provide her name and address, would we be able to get
another one? I feel so bad
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1 Reply
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Re: Lost coupon
@dateability Your sister would need to contact us directly and we'll be
happy to look into it. Thank you!
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Promo code got removed from order?
Hello, I had the hourglass mascara promotion in my basket and when I was
checking out with my most recent order, but the email confirmation I
received does not have it. I just wanted to confirm if it's still there?
Thanks 🙂
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Re: Promo code got removed from order?
@SurprisedLemur Oh no! It looks like your private messages are currently
turned off. Please send me a private message with your order number or
you may contact us via phone at 1-877-737-4672 or via our live chat for
assistance. Thank you!
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Check your points...
I am supposed to have 144 points right now but some spots show only 44
and I am unable to add rewards to my bag. Why is this happening every so
often?
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Re: Check your points...
@beautybeane I can confirm you have 141 points! If you are in the US,
please try switching to the Sephora Canada side of the app, then back to
the US side. This may help refresh your basket. To do thi...
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Invalid gift card
I received a Sephora gift card (brand new) for Christmas and went to use
it online today and it keeps telling me my pin should be 8 digits but on
the back of the Sephora gift card it is only showing a...
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Re: Invalid gift card
I have checked and I am putting the 16 digit number and 8 digit pin code
correctly. Its stoll showing invalid
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Re: Invalid gift card
@JasleenTuli, we're happy to look into this further. It looks like your
private messages are turned off, and you can adjust your preferences in
your Community settings (on the browser only, not the ap...
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Re: Invalid gift card
I'm also having the same problem! I returned a gift today and they gave
me the money on the gift card and the receipt only has a 6 digit
authorization #. Please let me know how I can fix this!!
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Re: Invalid gift card
Currently having the same issue and I live so far from the nearest
Sephora.😭
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Re: Invalid gift card
I have the exact same issue. My card is only printed with a 6 digit PIN
code. I was on the phone with Sephora yesterday and they basically said
the card is useless. It has $100 on it and I’m going to ...
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Re: Invalid gift card
Hi @amarie515, I'm sorry to hear this and I'm happy to take a look in
more detail. I'll send you a message shortly. Best regards, Laurie
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Re: Invalid gift card
I am facing the same issue with my $200 Sephora gift card. It's saying
invalid, I have tired multiple times.
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1 Reply
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Re: Invalid gift card
Hi @JasleenTuli, I'm sorry to hear this. Can you please double-check
that all 16 digits of the card number, and all 8 digits of the pin are
being entered? Sometimes, there can be extra numbers hiding ...
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Formal Complaint Regarding Unacceptable Treatment at Square One Sephora
Dear Sephora Customer Service, I am writing to formally express my deep
dissatisfaction with a highly distressing and unacceptable experience
that occurred at your Sephora Square One location on Septe...
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Sephora app won’t work on iPad?
Can’t use app on iPad. Goes to login screen and when I do login just
flashes back to that screen. Or flashes error, or flashes to enable
Touch ID. Works fine on iPhone.
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Re: Sephora app won’t work on iPad?
Same issue. I have deleted and reinstalled multiple times, still doesn’t
work.This is a constant ongoing issue. At this point I’m deleting the
app.
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Re: Sephora app won’t work on iPad?
Hi @CR899394, I'm sorry about this! It looks like your private messages
are turned off. If you would like to send me a private message with more
details, I'll be happy to look into this further. Alter...
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1 Reply
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