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193,695 Posts
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Nasty email from Sephora Client Services
My order that was shipped on November 18 has shown no scans since
November 18 when it was picked up by UPS from the Sephora warehouse and
taken to their facility. After waiting for 14 days, I contacte...
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2
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2 Replies
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Re: Nasty email from Sephora Client Services
Hello,I have turned my private message setting on now. Thanks.
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Re: Nasty email from Sephora Client Services
@pinkwine11, I'm sorry to hear this and thank you for reaching out to
us. It looks like your private messages are turned off, and you can
adjust your preferences in your Community settings (on the bro...
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Invalid postal code can’t place my order
Help I cant place my order because my postal code cant be found.. or
just invalid for sephoras website 😞Is it a problem that can be fixed or
ill always have to contact sephora support team..? thank you
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Still Using Canada Post despite strike.
I placed an order online today, thinking that Sephora would have
switched to different couriers. But no… just received a Canada Post
tracking number. WTF Sephora the Canada Post strike has been going ...
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22
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22 Replies
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Re: Still Using Canada Post despite strike.
And why isn't Sephora saying anything about extending return policy? I
don't want to be using products sitting in I don't know where until
Canada Post picks it up, so I'll be returning what I purchase...
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0
| 1 Hearts |
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Re: Still Using Canada Post despite strike.
I'm in the same 'boat' - and once CP is working again, I will be
refusing delivery - which means that the parcel will automatically be
returned. Not knowing how and where my order was stored for weeks...
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0
| 1 Hearts |
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Re: Still Using Canada Post despite strike.
Same here. Ordered a few days ago & assumed it would be shipped courier.
Even received a shipping confirmation email. And then today, receive
another email saying shipping is delayed as it was process...
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1
| 3 Hearts |
1 Reply
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Re: Still Using Canada Post despite strike.
At this point I am ready to boycott Sephora. I have see every other
company step up during this time, switch postal companies to ensure
costumers get their orders. I have even seen companies like fede...
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0 Replies
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Re: Still Using Canada Post despite strike.
Omg I just wasted so much time filling my basket with gifts only to see
a January 2025 delivery!!! I am beyond annoyed!! Don’t tell me Canada
post is the only option to my neighbour! I have fed ex, up...
3
0
| 3 Hearts |
0 Replies
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Re: Still Using Canada Post despite strike.
Sephora almost never ships my orders via Canada Post. Of course the rare
time they do, it would of course be during the strike! Why ship to me
via another delivery company every other time of year and...
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1
| 3 Hearts |
1 Reply
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Re: Still Using Canada Post despite strike.
@Josie12345, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would...
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0
| 0 Hearts |
0 Replies
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Re: Still Using Canada Post despite strike.
Agreed!!!!! I just filled cart up with Christmas gifts and at Checkout,
it gave an estimated delivery date of Jan 8, 2025!!! I read further and
realized Sephora is still using Canada Post. I'm in a ci...
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Re: Still Using Canada Post despite strike.
Yep, same here! I contacted customer service and after telling me over
and over that they were sorry for the inconvenience, but there was
nothing they could do, they ended the chat so I couldn’t reply...
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| 1 Hearts |
0 Replies
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Re: Still Using Canada Post despite strike.
This just happened to me. I ordered yesterday and they shipped today
with CP knowing they are on strike. Why would they not pivot to
Purolator or UPS.
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| 1 Hearts |
0 Replies
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Re: Still Using Canada Post despite strike.
@mshelly We understand your concern. While we've expanded our network to
include additional courier services, we want to ensure that every
Canadian can access the Sephora products they love. In many a...
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11
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11 Replies
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Re: Still Using Canada Post despite strike.
This is absolutely an unacceptable response! I will never order from
Sephora again. I had 400 dollars worth of Christmas gifts. I can't
afford to go out and spend another 400. Things are tough enough for
people this year. Do better!!!
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Re: Still Using Canada Post despite strike.
Sorry to say, but this kind of cookie cutter response just doesn't
work... Is Sephora going to do anything to rectify stuck orders??
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Re: Still Using Canada Post despite strike.
Hi @keelybt ! What options are being given to people with order shipped
through Canada Post? Everywhere else I’ve ordered from has shipped
through Purolator or UPS. I’d have even been fine having it s...
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| 2 Hearts |
0 Replies
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Re: Still Using Canada Post despite strike.
Every other company in Canada that was using Canada Post has pivoted and
are now using FedEx, UPS or Purolator. Obviously Sephora is a dinosaur
that can’t keep up. RIDICULOUS!
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1
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1 Reply
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Re: Still Using Canada Post despite strike.
This is not something that can be explained away by "oh, they are just
dinosaurs". This is a fiscal decision where Sephora calculates that
their annoyed Canadian customers don't impact their 3+ billio...
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0 Replies
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Re: Still Using Canada Post despite strike.
@keelybt Unfortunately at this time Canada Post is not the best option
for anyone living in Canada. Sephora has had ample time to get this
sorted out, and hasn’t. That is poor customer service. I don’...
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5 Replies
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Re: Still Using Canada Post despite strike.
The same thing happened to me ! They knew the strike was coming yet they
shipped it out the day before they went on strike ! It’s just ridiculous
and poor customer service ! We paid for those items an...
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4 Replies
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Re: Still Using Canada Post despite strike.
Hi all, I'm sorry to hear this! If you would like us to look into this
here in the Community, please be sure to check your private message
settings. You can adjust your preferences in your Community s...
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3
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3 Replies
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Re: Still Using Canada Post despite strike.
I tried live chat and the person kept telling me they were sorry for the
situation but there was nothing they could do. And then they ended the
chat Dino could not reply any longer!! Absolutely unacceptable.
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2 Replies
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Re: Still Using Canada Post despite strike.
Same situation here! They shipped mine via Canada post way after the
strike started, I live in a house in an urban area and get deliveries
from fed ex, purolator, canpar, ups and dhl almost daily and ...
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1 Reply
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Re: Still Using Canada Post despite strike.
@Ibnana @minimay sorry to hear about this. It looks like your private
messages are currently turned off. You can adjust your preferences in
your settings on a browser, not the app. Please send me a pr...
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| 0 Hearts |
0 Replies
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Missing samples in several online orders
In the past several of my online orders, my free samples have been
completely missing. This is super disappointing as I often wait until
there are samples I like to place a huge order and choose Sepho...
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10
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10 Replies
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Re: Missing samples in several online orders
SAME!!!!Missing sample is a new norm when you shop at Sephora, so what i
would do is to reach out to the customer service and get points instead.
But recently when I reached out to the live chat custo...
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Re: Missing samples in several online orders
I'm having the same experience. Even despite having Rouge status with
Sephora, most of my orders (including both of my orders that arrived
today) do not contain any samples. If I am lucky, I will rece...
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Re: Missing samples in several online orders
@Elorabird I'm sorry to hear that! I will send you a PM.
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1 Reply
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Re: Missing samples in several online orders
Please send me a message as well. I was missing 4 samples for my two
orders didn't even get one.
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Re: Missing samples in several online orders
I have not had the last 12 samples I ordered, that’s 6 orders in a row
with zero samples. I’ve started contacting customer service about it but
they just give you 50pts for every missing sample. It’s ...
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Re: Missing samples in several online orders
Same thing happened to me with my last 2 orders. Customer service was no
help at all.
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1 Reply
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Re: Missing samples in several online orders
I suspect it's a head office thing and so nothing changes.
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Re: Missing samples in several online orders
Same thing happens to me either none at all or things I didn't pick come
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1 Reply
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Re: Missing samples in several online orders
Hi @teatimecupcake sorry to hear that! I'm sending you a PM.
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Re: Missing samples in several online orders
@skmars I'm sorry to hear that! I will send you a PM for more
information.
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14 Replies
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Re: Missing sample
Same here. Order arrived with missing samples. I thought maybe it was
just a one off. But from a lot of the threads it looks like it’s a
recurring issue. Very frustrating.
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