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188,271 Posts
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Ouai Shampoo
I bought Ouai shampoo on 8/22/24 and I am not satisfied. I would like to
return but I do not have my receipt. I do have a reference on my account
online. I was wondering if that is sufficient for an in store return?
Thanks.
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can't add beauty offer
Hi ! I had just placed an order and realized I forgot to add the beauty
offer for the 9 free foundation samples so I cancelled the order to
place it again. When trying to add it to the bag, it doesn't...
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Re: can't add beauty offer
Yes, it’s been happening to me too so frustrating because I’d really
like to make a purchase.
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Re: can't add beauty offer
It's been doing this for 2 days. It's so annoying because I would like
to place an order before items go out of stock. I can't add any of the
offers
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Is OMGSAMPLES working for anyone?
It looks like tons of people are having issues with this and other
promos. It isn’t just Canada—I’m in the U.S. Has anyone had luck with
this?
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Re: Is OMGSAMPLES working for anyone?
Nope, been trying since yesterday when it was first released too.
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Gift with purchases lately
Is something wrong with the gwp lately? Everytime I go to redeem it says
it’s run out of stock. But the thing is I’m doing it right in the
morning when they release the new gwp for that day.. how can ...
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Re: Gift with purchases lately
This has been happening non stop for me in the last few weeks. Beyond
frustrating, I am Rouge and used to love Sephora but this is causing me
to not make any more purchases.
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Re: Gift with purchases lately
Hi Danee- this happened to me this morning again with the Ouai trial
size.. still saying it’s out of stock for me on all gwp.. can you please
check into this asap? I am sure this is not just happening...
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Re: Gift with purchases lately
@AmesT If you're referring to the OUAI Scalp & Body Scrub - Deluxe Size,
I see that it is currently in stock on both our US and Canadian
websites! Please contact us via phone at 1-877-737-4672 or via ...
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Re: Gift with purchases lately
@DaneeBT you said you would look into the omgsamples code yesterday.. u
have heard nothing. I’m sure it’s out of stock by now but this customer
service provided I gave to say is atrocious
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Re: Gift with purchases lately
Hi @DaneeBT , there is an overall glitch on the Canadian website for
these. I don’t want to have to call everytime I purchase something
online. Can you please look into why this is happening and provi...
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Re: Gift with purchases lately
I am so displeased with sephora right now because I am having the same
issue.1.First of all last night I was trying to use the spend 75 for
points code and it wasn’t working (this was before midnight ...
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Re: Gift with purchases lately
Hi @AmesT I'm so sorry about this! It does not look like we have any
available beauty offers on our Canadian website, at this time. However,
we should be releasing more in the near future and I recomm...
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Re: Gift with purchases lately
hi - this says also on Sephora.ca.. yet it’s all sold out before it
even got released. This is absolutely a glitch because this happened
multiple times to me last week. Can you please fix this asap?
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Re: Gift with purchases lately
I tried the glow recipe one right when it got posted and same issue and
others are having the same problem so I don’t think this is an isolated
problem. Needs to be fixed asap. It’s problematic that Sephora does not
take these things seriously.
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Re: Gift with purchases lately
@AmesT I'll look into the OMGSAMPLES promo and I'll follow up with you
when I have an update!
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Re: Gift with purchases lately
But on the Canadian app it shows as an option.. is this a glitch? I also
get it via email. But can never add it
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Re: Gift with purchases lately
To say things are sold out already is terrible customer service. I have
been rouge for so long and Sephora never takes these things seriously.
It is so insulting to loyal customers.
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Re: Gift with purchases lately
@AmesT If you're referring to the Glow Recipe and Briogeo beauty offers,
regretfully, these are currently out of stock.
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Canada Customers
I am super frustrated and cannot seem to get a resolution through
customer support- is anyone else in Canada trying to shop on the app and
constantly facing roadblocks? In the last week I cannot add a...
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Re: Canada Customers
Nope you’re right! I just replied more thoroughly in another thread.
Sephora needs to be transparent about what is happening with these
“offers”
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Re: Canada Customers
@alisonec I'm so sorry about this! I recommend deleting the app and
reinstalling it to see if this resolves the error message issue. It
looks like your private messages are currently turned off. If th...
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Re: Canada Customers
I removed the app and added it back and it did not resolve the error i
have called and I have reached out through chat and can’t get help I
think it’s very strange that we don’t have promos for Canada...
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Re: Canada Customers
Also trying to add the blurring balm. It says invalid sku, sku cannot be
found. I also cannot add any promos. It’s very frustrating. I’ve started
buying what I can find on Amazon instead because there...
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1 Reply
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Re: Canada Customers
@lomochic I received your PM but I'm not able to reply as your private
messages are turned off. You can adjust your preferences in your
settings. Thanks!
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Re: Canada Customers
I'm getting an error in the app and when I try using the web and click
"Add", it just does nothing. It's like this for the Blurring Balm and
the Kérastase product so it's not an app issue
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Re: Canada Customers
@sere183628 @lomochic I'm so sorry to hear about this! Please try
deleting the app and reinstalling it and clearing your cache/cookies to
see if this resolves the issue. Additionally, it looks like yo...
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Re: Canada Customers
@alisonec, I'm sorry to hear this. It looks like your private messages
are off, and you can adjust your preferences in your Community settings.
If you would like to send me a private message with your...
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points
when i want to add stuff for points into my basket it says im exceeding
6 points but when i check my account it says i have 744??
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Re: points
@liaa1025 I'll be happy to look into this for you. It looks like your
private messages are currently turned off. Please send me a private
message with your registered email address and a screenshot of...
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Birthday
My bday was 8/17. I went to 2 Sephora stores and they were out of stock
of the bday But now that it is after my bday month (September) the
system won’t let me add it to my cart.
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Re: Birthday
Hi @jennybc22, We're happy to help! Please contact our live chat at
https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA
(1-877-737-4672) prior to completing your order, and an agent will b...
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Re: How to add receipt to earn points
Hi @MJ202S, We're happy to help. It looks like your private messages are
turned off, and you can adjust your preferences in your Community
settings. If you would like to send me a private message with...
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