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188,522 Posts
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Delete a Review
Hi can you delete my review from Gisou, I’ve had it for awhile now and I
love it. I don’t want my misinformation under their reviews.
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Getting Sephora points for Sephora in Kohl's purchase
Hi, I placed several Sephora orders through Kohl's online without
linking my Sephora account first. Is there still a way for me to get
Sephora points for those purchases? Thank you
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SAME DAY DELIVERY - MISSING - DOOR DASH - SAYS DELIVERED
Just as many people have said before me and I am sure will continue to
post about after. Place an order, signed up for same day subscription.
Awesome. Paid the small fee to set a specific delivery tim...
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Missing Points
Hello, I recently made a purchase over $75 during the promo where you
would get an additional 500 points. I made the purchase on Thursday and
still haven't had the 500 bonus points added to my account. I would love
some help with this. Thank you!
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Re: Missing Points
Hi! I also made a purchase and would like to add my points to my
account! I have the receipt
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Never received same-day delivery
Hello, I wanted to share a frustrating experience I recently had with a
same-day delivery order through DoorDash. I placed an 283$ order with
Sephora, which was supposed to be delivered to my address....
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Re: Never received same-day delivery
This literal same thing just happened to me. Right now. Email says
delivered, my address, the time, and there is no delivery, and no
acknowledgment. The irony that I ordered something this morning to ...
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Re: Never received same-day delivery
Hi @bbcel I'm so sorry to hear about this experience and that you didn't
receive your Same Day Delivery order! I'm glad to hear you've been
assisted with a refund. However, I'm so sorry for your frust...
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Can’t check out in Sephora app
hi there, the app doesn’t let me buy anything. I’m trying to check out,
but it says that there’s something wrong with the shipping address and
also with the card, I can’t click on the payments in the ...
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500 Point promotion not awarded
Hi - I spent more than $75 last week during this promo & extra 500
points were not credited to my acct. Thank you in advance!
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Re: 500 Point promotion not awarded
I had the same thing happen as well. Is there a customer service number
to call?
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Sephora Gift Card Empty
I received a $50 giftcard for my birthday, it was completely
unscratched, and had $50 on it, as I saw the gift receipt.hed thHowever,
I tried to place an online order today and saw that only 11.80 dol...
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Order Shipped to old address
I just realized that my order was shipped to my old address about 4
hours away. Can I cancel it somehow?
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Challenge reward points not received
Hi there, I was expecting 200 points to be added to my account for my
recent purchase. (Completing online order, pickup in store and purchase
beauty tools). What are the next steps? Thanks. Joyce
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Re: Challenge reward points not received
Hi @Longsunrise, I'm sorry to hear this! Please note that a minimum
purchase of $25 is needed to qualify for these BI Challenges. If the
purchase(s) had a subtotal of at least $25, please feel free to...
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Re: Challenge reward points not received
Hi Laurie, thanks for the quick response. I didn’t realize the minimum
spend requirement. This master has been resolved thanks.
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Re: Missing item
@jw39691 Oh no! It looks like your private messages are currently turned
off. Please send me a private message with your order number and which
item is missing or you can contact us by phone at 1-877-...
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Re: 2024 advent calendar
Hi @SPazda, I'm sorry that we do not currently have these details
available, and we don't currently offer pre-orders on our site. However,
please be sure to keep an eye on our emails and website for a...
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Re: 2024 advent calendar
Disappointing answer as Sephora pre orders for the 2024 advent calendar
are already live in the UK
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No samples in app?
When I try to check out in the app, I no longer have the option to add
samples to my order. Is this happening to anyone else? Is this a bug?
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Re: No samples in app?
@Olenaaaaa Both should be available on the basket page under the Beauty
Insider Benefits section. If you aren't able to locate this, can you
please try deleting and reinstalling the app?
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Career Support - Emails
Good afternoon, I have submitted my application for the Sale and Service
Leader role (0324). I applied the first time 3 weeks ago and it says my
application is still under consideration on my portal. ...
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Re: Career Support - Emails
Hi @nadinerubiot, We're happy to see if we can assist. It looks like
your private messages are turned off, and you can adjust your messaging
preference in your Community settings. If you'd like to sen...
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rewards that disappear and do not exist?
Hello, Yesterday morning, in the APP, I noticed there were rewards
listed on the front page that will disappear and reappear and that don’t
actually exist in the Bazaar. When you click on them from th...
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Re: rewards that disappear and do not exist?
Hi @ced0704, I'm so sorry about this! Can you please check that you're
accessing the Sephora US side of the app, and not the Sephora Canada
side? To switch between the two, please click your name/phot...
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It say you can choose Gucci as a birthday present but it doesn’t show up
When I go to birthday gifts, I want the Guccis bit it never shows up. Is
it for VIB only, like summer Fridays or
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Re: It say you can choose Gucci as a birthday present but it doesn’t show up
Hi @sunnysabie, The Gucci birthday gift option is only available in
stores. I recommend contacting your local store(s) directly to see if
they have it available. Best regards, Laurie
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Missing item, Sephora won't refund or replace it
I recently ordered from the VIB sale, I usually do not make such large
purchase in the fear that I will not have all my items shipped to me, or
there might be problems. I received both my shipments wi...
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Re: Missing item, Sephora won't refund or replace it
The same thing is happening to me right now, it’s just one item of my
order that’s missing thank god, but the fact that they won’t do anything
to fix it and are basically just saying that I lost my mo...
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Re: Missing item, Sephora won't refund or replace it
@raquelripollleb It looks like your private messages are currently
turned off. Please send me a private message with your order number or
you can contact us by phone at 1-877-737-4672 or through our l...
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Re: Missing item, Sephora won't refund or replace it
I tried to reach out through the live chat, but it keeps loading without
success. Through the live chat, Alena informed me that Sephora would not
be responsible for my refund nor would they send the p...
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Re: Missing item, Sephora won't refund or replace it
@raquelripollleb You can adjust your account settings (the gear icon) on
a desktop or mobile web browser.
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Re: Missing item, Sephora won't refund or replace it
Almost the same happened to me! Lost around $200. Not fair
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Re: Missing item, Sephora won't refund or replace it
Have you received the refund? How did Sephora solve the wrong item and
missing item issue?My Sephora packages went missing and Sephora refused
to send me a new one or pick up the items from the store,...
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Re: Missing item, Sephora won't refund or replace it
This happened to me too, and it was hundreds of dollars worth of
products. I now film myself opening every single order I get from from
Sephora because of it. So sorry you’re going through this!
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Re: Missing item, Sephora won't refund or replace it
Hi @vandhanagupta I'm so sorry to hear about this. I will send you a PM
to assist! Regards, Danee
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