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188,835 Posts
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Another Sephora gift card fraud
Another Sephora gift card fraud today!80 dollars stollen and nobody can
do anything at the different customer’s services.They must do something!
Or stop selling them!
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Re: Another Sephora gift card fraud
@Larounette971 I'm sorry to hear that you are having trouble with your
gift card. It looks like your private messages are currently turned off.
Please send me a private message with your gift card num...
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Reward item stuck in basket
Awhile back i added 2 reward items to my cart, but now they are
unavailable and won't appear in my cart. I can only see them for a brief
moment when i log out and back in. I can't add any other reward...
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Re: Reward item stuck in basket
Hi @keyrrrat, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you woul...
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Check your points...
I am supposed to have 144 points right now but some spots show only 44
and I am unable to add rewards to my bag. Why is this happening every so
often?
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Re: Check your points...
@beautybeane I can confirm you have 141 points! If you are in the US,
please try switching to the Sephora Canada side of the app, then back to
the US side. This may help refresh your basket. To do thi...
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Re: Check your points...
Thanks, it did not resolve. I tried uninstalling and reinstalling the
app, also tried accessing from my desktop. It appears I may have had a
bazzare item in my cart that sold out but it "took" my points. Not sure
how else this can resolve.
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Re: Check your points...
@beautybeane I still see that you have 141 points! It looks like your
private messages are currently turned off. Please send me a private
message with additional details or you may contact us via phon...
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Unable to reach customer service by phone or chat since 5am PT
And the site and app are having technical issues so no one can shop the
sale items? Try adding one to your cart and see what the price is at the
bottom total.
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Re: Unable to reach customer service by phone or chat since 5am PT
Still not working for Sephora Brand lip liners. Janky! SMH
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Re: Unable to reach customer service by phone or chat since 5am PT
@Papoose825 Sorry for the confusion. We do not currently have any
Sephora Collection lip liners that are on sale. Any sale items/prices
will be shown directly on the product page and in your basket.
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Re: Unable to reach customer service by phone or chat since 5am PT
@ced0704 This should be working now. Please try signing out and back in.
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Same day delivery
I’m having a very bad reaction to an item delivered today it’s an hair
growing serum burning and very bad headache after using and I can’t make
it to the store to return how may I return please?
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Re: Same day delivery
@angeemarie I'm sorry to hear the item you purchased isn't working out
for you! As a Same Day Delivery order was placed, the item would need to
be returned in store. This is listed in our Same Day Del...
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Re: Same day delivery
I'm so sorry to hear that @angeemarie. You can try and reach out to
Customer Service and hopefully they can help you out. 🩵
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Re: Same day delivery
Unfortunately they wouldn’t help me and I have to try to get someone to
the store. with this reaction I wish they’d help further especially
elevated Blood Pressure, and the angst it caused but they sa...
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Free Samples
Did they really get rid of the two free samples when you purchase on the
app cause I don’t see it anymore? #freesamples #customerservice #sephora
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iPad app not working
My iPad app suddenly stopped working and won’t let me log in. I keep
getting an error message. I tried CS but they were of no help. I deleted
the app entirely and shut down and tried again and it does not work.
It’s so frustrating
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Re: iPad app not working
@loveylew oh no! It looks like your private messages are currently
turned off. Please send me a private message with your registered email
address and error or you may contact us via Facebook PM or Twitter DM
for assistance.
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Re: iPad app not working
Will someone from CS please respond. It’s beyond frustrating to not
receive any response. Why not just post it so everyone can have the
answer. Do better Sephora
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Re: iPad app not working
@loveylew I received your PM but I'm not able to reply as your private
messages are turned off. You can adjust your preferences in your
settings on your browser, not the app. Thanks!
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Order emails
For the past few weeks, I’ve been getting emails about orders that I’ve
already received. Emails saying my order is on the way or that it’s
delayed. I don’t want to get charged for any duplicates or t...
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Re: Order emails
@hotstrawberry I'm sorry for the confusion. It looks like your private
messages are currently turned off. Please send me a private message with
your order number and a picture of one of the emails you...
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Re: Order emails
Unfortunately, when I try to send you a message, I get an error that
I've selected the wrong page. I didn't realize I had private messaging
off. It's on now, so maybe you can message me and I'll be able to
respond to you there.
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Re: Order emails
Ugh, I JUST got notified that you sent a PM on 9/11. I sent a screen
shot of the email, the order number is on it as well. I hope you can see
it. I'm still getting those notifications about orders I h...
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Re: Order emails
@hotstrawberry Thank you! I just replied with a couple more questions,
so I can report this issue.
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Bazaar points disspearing after a item sells out
This is the second time that this has happened when my I would put a
reward into my cart. For example a sol de janeiro body scrub. When that
sold out and I had it in my cart, my 100 points dissappeard...
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Re: Bazaar points disspearing after a item sells out
@oks0phie You haven't lost points, but if your basket has a reward in
it, the points are being held until it is removed. Can you try updating
your region to the US and then back to Canada? This should...
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20% off code not working
Hello, I got a 20% code in the mail and I am trying to use it to buy a
product but when I tried to check out it gave me the error “sorry your
promotion has been removed because you’ve exceeded the num...
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Re: 20% off code not working
@CarmenBU I'm not able to reply to your PM, as they have not been
enabled, however it looks like you would need to place your order by
phone or chat> www.sephora.com/beauty/customer-service
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Re: 20% off code not working
@CarmenBU It looks like your private messages are currently turned off.
Please send me a private message with your registered email address and
the promo you are trying to use, or you can contact us b...
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Email discount issues
I’ve been getting emails for the last week that say there are specific
products and brands each day that are 50% off. When I click that
specific area of the email, it loads my ‘offers’ page on the sit...
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Re: Email discount issues
@AnnaShalal Oh no! It looks like you are currently receiving our US
promotional offers. Additionally, it looks like your private messages
are currently turned off. Please send me a private message wit...
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Re: Email discount issues
I keep trying to DM you but it takes me to a page that says ‘wrong page
- go back to Community’. You’re correct though, I’m located in Canada.
How do I fix the marketing emails that are coming to me so they are the
Canadian version?
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Re: Email discount issues
@AnnaShalal You should be able to update it by going to one of the
emails and selecting "email preferences". You will then be able to
switch the country and enter your postal code.
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