gift card not working in store and online
I purchased a gift card from the local Safeway and it is not working in
store as well as online. It shows zero balance. The folks at Safeway
won't give me the money back as they say all sales are fina...
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Cologne Sampler Gift Set
I cannot find the Cologne samples gift set with voucher anywhere. Is
this still a thing? I need to get it for my boyfriend but I cannot seem
to find it anywhere online. Always says the "product not found".
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Edit a review
Hi is there a way for me to edit a review? I needed to include more
information. Thank you. Product: Fenty The Maintenance Crew Universal
Hair Start’r
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Re: Edit a review
@minamina112 There isn't a way to edit your review. If you'd prefer, we
can remove it so you can resubmit it with the additional information.
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Re: Edit a review
If you could remove it so I can repost that would be great. In the
future will you have the option to edit posts? Thanks.
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W-2
Hello,I am inquiring about a previous W-2 from my work in 2019?
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Handwritten post it in box
I receive a delivery from Sephora and inside the box there was a
handwritten post it note with numbers on it attached to 2 of my items.
Anyone know what that could be?
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0 $ balance on unused gift card
On my birthday, I received a gift card on February 13th. Three days
later, I went to the store to check the balance. They said there was
$25. Today, when I went to Sephora to spend it, they said there...
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Re: 0 $ balance on unused gift card
This happened to me with a $100 gift card. I called customer service and
they told me to call the person who gifted me the card and have them
file a claim with their bank, there’s “nothing Sephora can...
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Re: 0 $ balance on unused gift card
It happened to me as well. $75 unused Sephora gift card has zero balance
on it.I tried to use the unused Sephora gift card at the store and even
the Sephora cashier helped me to scratch it and it didn...
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Re: 0 $ balance on unused gift card
This just happened to me, my husband bought me a 50.00 gift card and
attached the little gift receipt showing how much was on it. I went to
use it today (it was bought a few months ago but kept attach...
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Re: 0 $ balance on unused gift card
Hi @Smiley1121, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you wo...
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Re: 0 $ balance on unused gift card
This just happened to me too $100 gift card. So far no help from
Sephora. I got this for a big birthday from a really hard working
friend- so beyond generous. I know I can’t tell her that I’ve been
scammed- it would break her heart.
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Re: 0 $ balance on unused gift card
@grl0324 oh no! It looks like your private messages are currently turned
off. Please send me a private message with your gift card number or you
may contact us via phone at 1-877-737-4672 or via our live chat for
assistance. Thank you!
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Re: 0 $ balance on unused gift card
Same thing just happened to me today!! I had only 2$ left on a gift card
I never had used or scratched that I got for my graduation last month.
I’ve received absolutely no help regarding the matter an...
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Re: 0 $ balance on unused gift card
Same thing happened to me. I went to use a e-gift card online however
when I went to place the order, the system errored out and said that the
payment method could not be processed. I re-entered the i...
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Re: 0 $ balance on unused gift card
Unused, unscratched Sephora gift cards with $0 balance, fraudulently
used online!
Sephora is doing nothing to help us. Let’s report them to
the FTC and to the BBB … we don’t deserve to be cheated!
I...
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Re: 0 $ balance on unused gift card
This same thing is happening to me and I'm so angry with Sephora
customer service, who responded to my email with "not our problem." I
was given two $25 gift cards, which I tried to use this weekend a...
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Re: 0 $ balance on unused gift card
hey- going through the exact same thing and super disappointed. called
sephora line and they didn't know what was wrong, and I can't get ahold
a cash star, though even if i did, it seems evident from ...
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Re: 0 $ balance on unused gift card
Hi. The same thing is happening to me!! I have a $25 gift card. Never
been used, the back wasn’t scratched off until now and it’s showing a $0
balance. I googled it and came across at least 100 posts ...
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unused Sephora gift card has $0 balance
I got an unused Sephora gift card with the purchase receipt. When I went
to Sephora store and scratched the card to get number at the cashier
register, it didn't work. I called Sephora gift card servi...
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Wrong item being sent
So I ordered a bottle of foundation online last week (KVD true portrait
#010 cool fair) and I see from my online order information that a dark
tan #044 is being sent instead. Wonderful. Now I can't ex...
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Re: Wrong item being sent
If you are rouge, call the concierge number. There is no need to return
your whole order for one item. What policies are you so upset about? I’m
almost certain if you called the line and spoke to them...
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Re: Wrong item being sent
Do we have to return the wrong items? I live over an hour away from a
Sephora and it’s not my fault they sent me all this crap 😆
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Re: Wrong item being sent
Hi @Chelsea69, I'm sorry to hear the incorrect item was ordered, that
the chat was disconnected, and for your overall experience! I will send
you a PM to further assist you. Always, Danee
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Re: Wrong item being sent
I can reorder the proper shade? How do I do that if exchanges aren't
allowed? If I paid for a product and you send me the wrong one then you
should send me the correct one and it shouldn't cost me any...
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Re: Wrong item being sent
I need to pay for shipping and taxes again if I return and reorder
right? I'm sorry but I don't have another $10+ to pay for shipping and
taxes again. I'm on a very limited income and I get to buy mak...
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Re: Wrong item being sent
@Chelsea69 Please reply directly to my private message so I can further
assist you. In the top right corner of BIC, please click on the icon of
the envelope, select my message, then reply. Thank you!
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Still Using Canada Post despite strike.
I placed an order online today, thinking that Sephora would have
switched to different couriers. But no… just received a Canada Post
tracking number. WTF Sephora the Canada Post strike has been going ...
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Re: Still Using Canada Post despite strike.
I’ll never shop at Sephora again! EVERY product they sell (except for
their own brand stuff, which isn’t great quality tbh) is sold elsewhere!
2 WEEKS after the strike started I placed an order for a ...
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Re: Still Using Canada Post despite strike.
In big bold red letters I was told to “keep calm and shop on” because
other carriers were being used. All my orders were sent via Canada Post
and have delivery dates at the end of January. I have repu...
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Re: Still Using Canada Post despite strike.
@jaynenik I'm so sorry for this experience. It looks like your private
messages are currently turned off. You can adjust your preferences in
your settings on a browser, not the app. Please send me a p...
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Re: Still Using Canada Post despite strike.
So ridiculous!! It said they wouldn’t be using Canada post!! One of my
items I can get else’s wear, but the other I got a good black Friday
deal?! How is it even legal to do this?!
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