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165,218 Posts
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Gift Card FRAUD!!!
I received a $75 gift card for my birthday. I put it away in my drawer
for a couple of weeks. It was still in the packaging, the silver sticker
still on it. When I went to the store to use it today I ...
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Re: Gift Card FRAUD!!!
Even with beauty offers..i just spent over the $25.00 minimum
required... more like $160.00 3 days ago... offer is pick one of the
hair samples or 3 of the perfume samples and they were never offered ...
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Cancelled order and refund
I placed an order earlier March 10 and it was cancelled a few hours
after. I paid it thorugh my credit card and I still haven't received the
money back because it's "pending." How long will it take to get the
refund back into my account? Thank you!
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Re: Cancelled order and refund
Hi @asdfghjkljane Normally when an order is cancelled, the authorization
is reversed and drops from your account within 24-48 hours. I'll take a
look and send you a message with more information.
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Re: Cancelled order and refund
Hi I placed an order july 7 and they cancelled it on the 10th. How long
should I wait before my money is reverse back on my debit card. I called
sephora and they told me that I was not yet charged and...
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Re: Cancelled order and refund
Thank you, Keelybt! Wikll update you with the credit charge once it has
been changed. Still waiting for it though! Have a nice day! 🙂
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Re: Cancelled order and refund
Yes I did. But in my case I used my credit card. So I got refunded less
than a week after it was canceled
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Can't Login
I've reset my password twice and I've uninstalled the app but it keeps
saying there's a problem with my email/password. Only in the app I
cannot log in, if so could help, please.
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Re: Can't Login
I am having this problem with my app too. I reset my password, removed
and reinstalled the app and it is still giving me an error
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Re: Can't Login
Hi @soyanggg, I'm sorry about this! I'll send you a message. Best
regards, Laurie
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Re: Can't Login
Hello! im also having the same issues have reset my password multiple
times and deleted the app. Could I get some help? Tysm ❤️
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Re: Can't Login
Hi @ayuliaa Sorry to hear about that! I will send you a PM to assist.
Always, Danee
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Re: Can't Login
@Jennifire008 wrote:I've reset my password twice and I've uninstalled
the app but it keeps saying there's a problem with my email/password.
Only in the app I cannot log in, if so could help, please. I...
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Re: Can't Login
Hi @alysonharing I'm sorry to hear that you are experiencing difficulty.
I will send you a PM for more information.
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Re: Can't Login
Hi @Jennifire008, I'm sorry to hear this! I'll be sending you a private
message shortly. 🙂 Best Regards, ❤️ Raquel
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Re: Can't Login
Also cannot log into app! not having the issue on the website. please
let me know how to fix this..
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Re: Can't Login
Hi @EB2020, I'm sorry to hear that! Please try removing the app from
your device and redownloading it to see if that helps! If you are
continuing to run into issues, please send me a private message w...
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Re: Can't Login
Private message? Everyone needs an answer to the question. I have the
same problem.
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Re: Can't Login
I’m also having this problem. I’ve reset my password multiple times,
deleted the app and downloaded it again, still can’t .... so frustrating
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Re: Can't Login
Hi @nowsky, I'm so sorry for the issues you're having logging into your
account! I'll send you a private message to help. Always, Danee
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