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189,056 Posts
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Super Late Delivery
Hi, I placed an order on September 6th, and it was supposed to arrive by
the 11th. It’s now September 20th, and I still haven’t received it. I
understand occasional delays, but this is frustrating. Fo...
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Return without a receipt
I brought a tinted moisturizer in store a week ago and I don’t like it.
I threw away the receipt, can I still return it? I do have a beauty
insider account linked to the purchase.
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Can not check out
What is wrong with Sephora checkouts?!For well over a month, I've been
trying to use the app and getting a myriad of error messages that seem
to baffle CSRs.Using the browser, I STILL get daft error m...
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1 Reply
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Re: Can not check out
Hi @mdmum, I'm sorry to hear this. If you'd like us to be able to assist
you here in the Community, please review your private message
preferences. You can adjust your preferences in your Community se...
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Uber Same-Day Delivery Nonsense
On September 17th I placed a Same-Day order with a scheduled delivery
window of 12-2pm on September 18th. Uber delivered the order to the
wrong address and when I contacted Sephora I was advised that ...
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1
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1 Reply
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Re: Uber Same-Day Delivery Nonsense
Hi @Cuteyuppie, I'm so sorry to hear of this experience and appreciate
you sharing this with us. It looks like your private messages are turned
off, and you can adjust your preferences in your Communi...
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I keep receiving “Payment Error” and my order will not go through!!
I am trying to make an order online, with my Sephora credit card that I
have made purchases with before on my account. But it is not working. It
keeps stating… "Payment error - your payment could not ...
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Re: I keep receiving “Payment Error” and my order will not go through!!
I’m having this same issue!! 😞how did everyone get it fixed??
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3 Replies
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Re: I keep receiving “Payment Error” and my order will not go through!!
Hi @ncbeautybabe, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you ...
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2 Replies
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Re: I keep receiving “Payment Error” and my order will not go through!!
I turned on my private messages - could you send me one now?
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1 Reply
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Re: I keep receiving “Payment Error” and my order will not go through!!
@ncbeautybabe, of course! I'll send you a message shortly. Best regards,
Laurie
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Re: I keep receiving “Payment Error” and my order will not go through!!
I’m also having this issue, how was it resolved by others?
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1 Reply
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Re: I keep receiving “Payment Error” and my order will not go through!!
Hi @jsalami, We're happy to look into this for you. It looks like your
private messages are turned off. If you would like to send me a private
message with your registered email address, I'll be happy...
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Re: I keep receiving “Payment Error” and my order will not go through!!
I'm having this issue now too, did anyone figure it out?
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1 Reply
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Re: I keep receiving “Payment Error” and my order will not go through!!
@MariahJo0512 oh no! I'll send you a PM.
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1 Reply
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Re: I keep receiving “Payment Error” and my order will not go through!!
Hi @avabirjandi, I'll send you a message shortly! Best, Laurie
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Re: I keep receiving “Payment Error” and my order will not go through!!
Same here I can't use it at all and I haven't changed anything about
were I live or anything
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1 Reply
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Re: I keep receiving “Payment Error” and my order will not go through!!
@odds1out Oh no! I'm sending you a PM.
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Re: I keep receiving “Payment Error” and my order will not go through!!
I’m having the same problem. I removed some stuff from my cart and it
worked once but when I went back to order what I had taken out, it
stopped working again. I got the same exact message, I tried si...
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1 Reply
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Re: I keep receiving “Payment Error” and my order will not go through!!
hi @coffeeeveryday oh no! I'll send you a PM.
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Re: I keep receiving “Payment Error” and my order will not go through!!
@AndrewCIC Oh no! I'll take a look then send you a PM!
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4 Replies
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Re: I keep receiving “Payment Error” and my order will not go through!!
i have the same problem!!
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3
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3 Replies
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Re: I keep receiving “Payment Error” and my order will not go through!!
@gracieeho I'm sorry to hear that! I will send you a PM.
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2 Replies
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Re: I keep receiving “Payment Error” and my order will not go through!!
I’m having the same issue can somebody please help me.
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1 Reply
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Re: I keep receiving “Payment Error” and my order will not go through!!
@asdfghjklkjhgfd I'm sorry to hear that! If you're seeing the error on
both the app and desktop, please contact us via phone at 1-877-737-4672
or via our live chat so we can further assist. Thank you!
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Want to cancel order
I have an order I placed today that I would like to be canceled for the
huda beauty eyeshadow palette
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1 Reply
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Re: Want to cancel order
Hi @NinaSimone17, Thank you for reaching out to us. It looks like your
private messages are turned off, and you can adjust your preferences in
your Community settings (on the browser only, not the app...
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Points query
Hey is it possible to get points on a purchase that was made yesterday
?I have the receipt with me.
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1 Reply
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Re: Points query
@mayye It looks like your private messages are currently turned off.
Please send me a private message with your registered email address and
a picture of your receipt or you can contact us by phone at...
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Zero balance
I had a $50 gift card I received as a gift. I just took off the sticker
and showing zero balance when I try to pay for my order! How can I
resolve this? It seems to be happening a lot reading some of the
conversations!
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1 Reply
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Re: Zero balance
@stellar74 I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
gift card number or you can contact us by phone at 1-877-737...
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Problem placing order
I have picked products 6 items show in my basket but I am unable to
complete my transaction. I get so far then your message says my basket
is empty
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1 Reply
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Re: Problem placing order
@gaylecampbell I'm sorry to hear that you are having trouble! It looks
like your private messages are currently turned off. Please send me a
private message with your registered email address and a pi...
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"We're sorry an unexpected error occurred. Please try again."
Heading says it all--every time I try to check out. I'm trying to
complete my purchase and I have verified and verified again that all of
my information is correct--security code, expiration date, acc...
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1 Reply
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Re: "We're sorry an unexpected error occurred. Please try again."
Hi @CharlottesMUBag, I'm sorry to hear this! With the app, please try
uninstalling and reinstalling the app on your device. On the web
browser, please try clearing your cookies and cache. You may need...
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Fleet Optics
Sephora, I believe it’s been over a year since I asked this question so
I’m going to follow-up. How are we coming along with the ability of your
customers to enter delivery instructions in their accou...
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Re: Fleet Optics
Hi @Pugluma Currently, there is not an option at checkout to enter
delivery instructions. However, after you receive your tracking number,
you are welcome to contact the carrier directly to provide them with
delivery instructions.
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5 Replies
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Re: Fleet Optics
Fleet Optics does not have the know how to deliver to condominiums
securely or consistently. Let’s not pretend this isn’t a well
established fact. But if you could kindly give me the number I should
b...
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4
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4 Replies
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Re: Fleet Optics
Ah, their “contact page”. I’m well aware (“contact” it is not … works
about as well as their delivery practices). This has been another
colossal waste of time, but I hope I’ve pointed out the flawed l...
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