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165,156 Posts
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Sephora Credit Card Issues
I just applied for a Sephora Credit card online. How soon can I get the
temporary card? By the way, can I also get credit card in stores? I want
to place my order within ten days. By any chance, can I do that?
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Re: Sephora Credit Card Issues
HI @sherry1212 If you're not seeing your temporary credit card on your
BI account shortly after being approved, you may need to wait up to 10
business days for your credit card to arrive in the mail t...
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Re: Sephora Credit Card Issues
If I apply the credit card in stores, will I get approved immediately?
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Re: Sephora Credit Card Issues
Thank you for your reply. Can I use the temporary credit card in stores?
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Re: Sephora Credit Card Issues
@sherry1212 It can be used in our freestanding stores, as they will be
able to look it up.
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My orders kept being cancelled
My orders have been cancelled for TWELVE times. The cancellation email
is the same everytime. "Your Sephora.com order #xxxxx has been canceled
because we were unable to confirm your payment informatio...
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Re: My orders kept being cancelled
any update of this was resolved? im having this ongoing issue no one has
been able to help . its beyond annoying
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Re: My orders kept being cancelled
@cocoshur I see that Keely sent you a PM t=on 11/6. To view our PM,
please click on the bell/envelope icon in the top right corner of BIC,
then select the message. Thanks!
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Re: My orders kept being cancelled
yes she did nothing but said to call to verify information which i have
done over 22 times. adn yet still orders being cancellecdd its truly
insane and awful
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Re: My orders kept being cancelled
Yes so so agree with this one! This also happened to me until i was so
lazy to make purchase at sephora. Calling my bank as well to check what
happens with this, and the bank said there’s nothing wron...
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Re: My orders kept being cancelled
Loyal Sephora Customer 10+ years...one of the first ROUGE program
customers (even received my Beauty Insider card in a beautifully
packaged wooden card holder). Tried placing order <$100 for GETGIFTIN...
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Re: My orders kept being cancelled
Hi @beautyinsider, I apologize for the trouble and we can still assist
you after the promotion has ended, if needed. I recommend allowing time
for the appropriate team to review. I'm sorry for the wait and thank you
for your patience. Best, Laurie
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Re: My orders kept being cancelled
@Abdkq I'm sorry to hear that you are having difficulty. I will take a
look and send you a PM.
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Order being cancelled
Whatever order I place, whether online or pickup order, it keeps being
cancelled without any explanation. The status says ‘unsuccessful
authorization’ when I’m using my Sephora visa credit card. This ...
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Re: returns
Hi @bduchess You can set up your return and learn more about our
return/exchange policy here: https://sephora.com/returns-exchanges
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Sephora keeps cancelling my orders, promises to resolve issue but does nothing!
My last few orders were not placed and cancelled. When speaking to
customer service they said there was an issue with my address even
though I have been using the same address since May 2017, and all ...
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Re: Sephora keeps cancelling my orders, promises to resolve issue but does nothing!
happens to me for over a year and no one helps. its really awful how
many customers they are losing and pissing off and the $$$ they losing
wow.they see these forums hear the call and email complaints...
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Re: Sephora keeps cancelling my orders, promises to resolve issue but does nothing!
I am sorry to hear that, but the same problem happened to me too. They
have cancelled my order since March 2019, I then contact customer
service for a few times, and the problem is not being resolved....
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Re: Sephora keeps cancelling my orders, promises to resolve issue but does nothing!
I am having same issue. 2 times my order got cancel and no explanation
at all. When I call customer service. They keep putting me on hold and
comes back its my credit. Which is not even the case. I tr...
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Re: Sephora keeps cancelling my orders, promises to resolve issue but does nothing!
Hi @beautybypri, I'm truly sorry to hear about your experience and that
your orders have been cancelled! I'll look into this then send you a PM.
Always, Danee
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Re: Sephora keeps cancelling my orders, promises to resolve issue but does nothing!
@DaneeBT Hello. I am experiencing the same issue of having my order
cancelled. Would it be possible for you to look into this further for me
also? Thanks
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Re: Sephora keeps cancelling my orders, promises to resolve issue but does nothing!
@virginiashrivaa I will take a look and will send you a PM.
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Re: Sephora keeps cancelling my orders, promises to resolve issue but does nothing!
Hello. Same problem happening to me now. I am tired to keep talking with
CS now. They are so nice but do nothing! Nothing wrong with my credit
card and the bank. They just keep saying that it is the p...
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Re: Sephora keeps cancelling my orders, promises to resolve issue but does nothing!
The same exact problem happened to me! They have cancelled my order 3
times and the third time I changed the shipping address and they still
cancelled it. I am starting to get very frustrated. far25k ...
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Re: Sephora keeps cancelling my orders, promises to resolve issue but does nothing!
the same problem happened to me too. My order has been canceled THREE
TIMES today. I'm so pissed. @ClaraCont wrote:The same exact problem
happened to me! They have cancelled my order 3 times and the t...
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Re: Sephora keeps cancelling my orders, promises to resolve issue but does nothing!
Hi @emily627, I'll take a look further and I'll send you a private
message shortly. Thank you! Best regards, Laurie
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Re: Sephora keeps cancelling my orders, promises to resolve issue but does nothing!
Please message me too if you think you can resolve it! I’m having the
same problem it’s like my account is cursed - I’ve been told it
initially may have happened since my billing address name didn’t m...
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Re: Sephora keeps cancelling my orders, promises to resolve issue but does nothing!
Unfortunatly Sephora has switched their flash shipping to a company
named Lasership. They are terrible perhaps the most hated company in the
shipping industry. They use independent contractors to deli...
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Re: Sephora keeps cancelling my orders, promises to resolve issue but does nothing!
Hi @far25k and @yyyori, I am so sorry to hear this! I will send you both
a PM for further assistance. Best, Zakiya
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Re: Sephora keeps cancelling my orders, promises to resolve issue but does nothing!
Please message me too if you think you can resolve it! I’m having the
same problem it’s like my account is cursed - I’ve been told it
initially may have happened since my billing address name didn’t m...
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Re: Sephora keeps cancelling my orders, promises to resolve issue but does nothing!
Hi @LizzieDe, I will send you a private message. Best Wishes, Janean
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RE: Sephora keeps cancelling my orders, promises to resolve issue but does nothing!
I know how you feel! I encountered exactly the same situation since
December!! All my orders were cancelled but I've been using the same CC
and shipping address since September! I also called the Cust...
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Wrong Birthday
For some reason even after I made a new account to fix it, Sephora keeps
setting my birthday to January 1 after I made sure to set it to my
actual birthday, December 1, can this be fixed?
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