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199,587 Posts
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Missing items- No help
I ordered few lip balms few days ago, but it was missing in the
package…I tried to contact support to reship or refund but no help…so
disappointed!!
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1 Reply
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Re: Missing items- No help
@pdiwedi I'm sorry to hear this! It looks like your private messages are
turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would lik...
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Job Application Glitch
I applied for a job but afterwards received an email saying that my
application was rejected because it said I was under 18 even though I am
over 18 years old and know I selected the option during my ...
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1 Reply
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Re: Job Application Glitch
@HayleyE14 I'm so sorry about this! If you're not able to reapply
directly on the site, I recommend reaching out to the hiring manager at
the Sephora store for further assistance.
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Sephora credit card not working
my last sephora credit card expired and I received the new one. I
activate the card two days ago and then proceeded to attempt to make a
purchase. my purchase will not go through whether I use the ap...
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1 Reply
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Re: Sephora credit card not working
@Rae162 I'm so sorry to hear about this! Please contact Comenity Capital
Bank directly for assistance: 1-866-841-5037 (Sephora Visa)
1-866-864-7787 (Sephora Visa Signature) 1-866-702-9946 (Sephora Credit
Card) They will be able to further assist!
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Never Received My Sephora Order – No Refund or Resolution from Customer Service
I placed an online order with Sephora totaling nearly $500 USD.
According to tracking, the package was marked as delivered, but I never
received it. There was no delivery to my door, no photo with my ...
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1 Reply
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Re: Never Received My Sephora Order – No Refund or Resolution from Customer Service
Hi @zzy0101, I'm sorry for any disappointment and it looks like I
responded to your most recent message. Please feel free to respond to my
message if you have any further questions. Thank you!
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Rewards Bazaar
The rewards that drop at 9 AM PT never actually show at that time. By
the time the rewards are visible to me, they are sold out. Why is this?
I would like to have a chance at getting some of the rewar...
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1 Reply
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Re: Rewards Bazaar
@abr7, I'm sorry for the trouble! The Rewards Bazaar will update each
Tuesday and Thursday around 9am PST. It may not be exactly at 9am but
it's typically within that hour. I recommend checking back w...
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double charge??
i seen this on here alot and today was my first time ever ordering from
sephora.com, i usually go to the store. I just placed the order and saw
on my CC that theres a charge of the total amount then t...
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Re: double charge??
Hi @starglowcavern It looks like your private messages are currently
turned off. Please send me a private message with your registered email
address or you may contact us via phone at 1-877-737-4672 or via our
live chat for assistance. Thank you!
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Re: double charge??
I made a $40.12 purchase threw pYpL ivs already received my order but
thye double charged me the same. Way taxes the products in 2 separate
charges then another one for 40.12 so 80.12 I paid in total trying ro
get it back
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1 Reply
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Re: double charge??
@smokey1954, we're happy to check on this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you...
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Promo discount code not received after text sign up
I did not receive a 10% discount code after signing up for texts with
Sephora and my mother had the same issue. I see a lot of posts with the
same problem. Is Sephora handling this problem?
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10 Replies
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Re: Promo discount code not received after text sign up
I haven't received the 10% discount after signing off with text alerts.
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1 Reply
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Re: Promo discount code not received after text sign up
@Niwa88, I'm sorry to hear this! It looks like your private messages are
turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would lik...
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0 Replies
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Re: Promo discount code not received after text sign up
It’s the first offer on their app but here it is June and I didn’t get
my coat either. Seems like the problem is still there
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Re: Promo discount code not received after text sign up
Hi @BBrooke20, I'm sorry for the trouble and I'll send you a message.
Best regards, Laurie
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6 Replies
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Re: Promo discount code not received after text sign up
I also just signed up and no code received
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1 Reply
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Re: Promo discount code not received after text sign up
Hi @disneymom78, This offer is not currently active, but it will come
back from time to time. Please keep an eye on our Beauty Offers page to
find current offers. We also have our Savings Event coming...
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Re: Promo discount code not received after text sign up
I am also not receiving the promo discount sms as of now too. Tried
several times.
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Re: Promo discount code not received after text sign up
i did not get a code when i signed up for text so frustrating .
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1 Reply
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Re: Birthday
@brittn34430, we're happy to assist. Please contact our live chat at
https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA
(1-877-737-4672) prior to completing your order, and a Beauty Advis...
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Wrong person to my address
I’m receiving post mail for someone else at my address. So far it’s only
an exclusive offer, I’d hate for them not to receive their items or
orders because it’s in the system incorrectly.
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1 Reply
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Re: Wrong person to my address
@BlondBeachwave, we're happy to look into this for you! It looks like
your private messages are turned off, and you can adjust your
preferences in your Community settings (on the browser only, not the...
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Drop Huda
Tik Tok just dropped a Huda video for anti semitic remarks. Sephora
needs to drop her products.
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Re: Drop Huda
Huda needs to be dropped and would have been dropped immediately if the
remarks had been made about any other group!!!
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1 Reply
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| 1 Hearts |
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Drop Huda Beauty
When is Sephora going to drop Huda? In 2019 they closed all their stores
for diversity training and they have even dropped influencers after
scandals or when they’ve posted conservative/racist comment...
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Loves List issue
Hello. I noticed that items on my loves show up on my list, but not
necessarily on the product homepage. For example, I have several LAWLESS
Forget the Filler Lip-Plumping Line-Smoothing Tinted Lip Ba...
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Re: Loves List issue
@greeneyedgirl107, I sincerely apologize that I missed your previous
post! Thank you for bringing this to our attention. I'll send you a
message shortly to assist further.
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1 Reply
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Gift Card Issue
I got a gift card for my birthday, the lady at Sephora scratched the
last 3 numbers so it was incapable of seeing the phone complete numbers,
so payment was declined. I called the 800 number in the ba...
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1 Reply
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Re: Gift Card Issue
@jeanette782, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you woul...
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Suggestion
Hi there! I have more of a suggestion than a complaint. I am so tired of
trying to buy or return Sephora products and being told certain
locations don’t have products or accept returns from other loca...
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1 Reply
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