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165,409 Posts
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Broken sample
Hi the perfume sample I received is broken and the glass was all over
other packages. It’s pretty dangerous since I have pets and kids at
home.
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Canceled Order due to Unsuccessful Authorization???
I placed the same order 3 times for 2 Sephora eyeliner pencils and all
three times were cancelled with the "Unsuccessful Authorization" listed
in status. The items are in stock with no low stock sign ...
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Unauthorized transaction
I have an unauthorized transaction on my credit card without a recent
purchase. Who do I contact to resolve this issue?
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Delete Review
Hello, I left a review and wanted to delete and repost it. Am I able to
delete this review? Thank you for your help in advance!
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Unsuccessful Authorization
I've placed three orders and each time I'm getting a confirmation of
order placed and then later when I check it says cancelled and
unsuccessful authorization, but I have pending charges for each orde...
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Price Adjustment
I made an in-store purchase on Tues (11/28) for my christmas gifts that
totally $227 BEFORE tax. Two days later, I received an email that they
were offering a holiday deal for 20% off all items and 30...
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Can’t check out again !
Hello I have been trying since October to make a purchase and there is
always a problem with app or website. I even applied for the credit card
and was approved and my order still doesn’t go thru!
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1 Reply
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Re: Can’t check out again !
It’s honestly ridiculous, I keep getting logged in then logged out every
time I come into to the app, same issue with checking out, it’s super
slow & it also won’t let me view my credit card balance.
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App Not Working
I can't like or add anything to my cart at all. All I can do is search
products basically and this right here. When I click on a product it
goes to the product only showing the picture of the item, a...
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Re: App Not Working
I'm having the same issue. I really want to buy from the app or even the
browser version, but I get that same popup message. So frustrating.
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Re: App Not Working
Yes, I’ve been having this same issue for WEEKS. It is driving me
insane. I have logged out/in, restarted, uninstalled and reinstalled the
app, tried on wifi and data, and it still will not work.
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1 Reply
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Re: App Not Working
Ive been having the same issue since the sale where I can’t get any of
the products to load on the app. During this this period of time I’ve
gotten a new phone and the app still isn’t working on the new phone.
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1 Reply
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Re: App Not Working
@015hej I'm sorry to hear that you are having trouble. I will send you a
PM for more information.
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Re: App Not Working
Getting the same thing! I can add items to favorites and then add to my
cart, but I can’t see any product details. Tried turning off my phone,
uninstalling/reinstalling, checked for updates. No luck a...
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1 Reply
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Re: App Not Working
Hi @LisaMichelle85 Sorry to hear about this! This has been forwarded to
our IT Department for review. In the meantime I suggest placing your
order on a desktop. I'm sorry for the trouble!
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Re: App Not Working
I have been trying to use the app as well from the sale started. That is
the only way I am able to purchase from sephora!
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Re: App Not Working
Well the app is still not working. Tje sale ended and was unable to
anything. I always use the app to buy things because it's difficult for
me to get to a store. It would be expected that Sephora woul...
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1 Reply
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Re: App Not Working
Hi @Ani50877 and @matt1208, I'm sorry about this! Can you please try
using the browser in the meantime while our teams work to fix this issue
on the app? I'll send you a private message shortly. Best, Laurie
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Re: App Not Working
I've had the same issue since the sale started. The only way I can add
anything is if it was already something in my favorites, but I'm not
able to select specific shades or open up the product itself...
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Re: App Not Working
Same thing has been happening to me since the day the sale started. Have
deleted and redownloaded the app multiple times and still the same
issue.
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Re: App Not Working
I am currently having the same problem and I don't know how to go about
fixing it. I didn't have this issue a few days ago.
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1 Reply
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Re: App Not Working
I’m having the same problem. Everytime I click on a product the product
image comes up and a loading circle but nothing ever loads. Can’t add to
cart, can’t love an item, can’t view shades or descript...
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3 Replies
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Re: App Not Working
That’s what my app has been doing. I press on a product and it just
spins and never loads. I deleted the app and reinstalled it and still
not working. It just started happening a few days ago.
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1 Reply
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Re: App Not Working
@keymarie @MacCay I'm sorry to hear that! I will send you a PM for more
information.
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Re: App Not Working
Hi @jleighbrigman and @tnt1973, I'm sorry to hear this and thank you for
letting us know! Please use the mobile browser or desktop browser in the
meantime. I'll send you a message shortly to follow up. Best, Laurie
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2 Replies
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Re: App Not Working
Same issue since vip sale started. Logged out. Reinstalled app. Tried
using a hrowser....nothing
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1 Reply
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Re: App Not Working
I’m having the same problem and I’m super annoyed Ive done all the
recommended steps to fix it, and nothing worked.
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1 Reply
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Re: App Not Working
My App is not working! Showing no internet connection when I try to add
items to cart.
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Unable to place my order
When i try to place my order with my vanilla gift visa card, i get a pop
up saying,“Error Unable to place your order. Please verify that your
card information and billing address are correct. If appli...
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Re: Unable to place my order
I am having the same issue as the others. I've tried on two different
accounts, 3 different devices and two cards. Absurd! And by the time
someone reaches out to me is when the deal is already gone.
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1 Reply
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Re: Unable to place my order
Hi @jessi2334 and @veailaa, I'm sorry about this! I'll send you a
message shortly. Best regards, Laurie
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Re: Unable to place my order
@Lilyyyyyyyporto I sent you a PM with more information. To view your
PMs, please select the envelope in the top right hand corner.
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Re: Unable to place my order
Hello, I am having the same problem too and I don't know how to fix it
before the Black Friday sale ends. Can you help me with it please?
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