Services
From makeovers to personalized skincare consultations
Sign In
Customer Support
165,791 Posts
Post | Hearts | Replies |
|---|---|---|
|
Double charged for order placed on 12/4/23
I was charged $159 on 12/4 when I placed an order for my daughter's
Christmas presents and now today, 12/6, there is a charge of $160.50
that is pending on my bank account when the total order was onl...
0
1
| 0 Hearts |
1 Reply
|
| 0 Hearts |
0 Replies
| |
|
free samples / promos
I'm getting pretty annoyed with Sephora and the free sample lottery. I
always make sure to order the samples, and sometimes I may receive one
and if I'm lucky, I will rarely get both of what I ordered...
0
1
| 0 Hearts |
1 Reply
|
|
Re: free samples / promos
Hi @oldbones, I apologize for this issue with your samples! I'll send
you a message shortly. Warm regards, Laurie
0
0
| 0 Hearts |
0 Replies
|
|
Samples missing
I just received my two packages. There was no samples inside both which
should be four instead. I really want them, so could you please resend
them to me?
0
1
| 0 Hearts |
1 Reply
|
|
Re: Samples missing
Hi @Renyilizhixin, I’m sorry to hear this! I’ll send you a message
shortly. Best regards, Laurie
0
0
| 0 Hearts |
0 Replies
|
|
Missing samples again
My order had no free samples again, even though I chose 2. I also had no
invoice with my order. This has happened multiple times. Really getting
tired of this Sephora. Sue Stedile
0
1
| 0 Hearts |
1 Reply
|
|
Re: Missing samples again
Hi @SuzyQ82, My apologies! Invoices are no longer included in the
package but you can still view all of the order details in your account
or with your email confirmation. I apologize that your samples...
0
0
| 0 Hearts |
0 Replies
|
|
Didn’t receive free samples
I made an online order and chose two samples that I was very excited to
get in the mail, only to receive neither of them and no substitutions.
This isn’t the first time either- why give me the option ...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Didn’t receive free samples
Hi @tearules, My apologies! I'll send you a message shortly. Best
regards, Laurie
0
0
| 0 Hearts |
0 Replies
|
|
Sephora cancelled by orders due to “unsuccessful authorization”
This week I’ve had two orders cancelled for “unsuccessful
authorization.” I used two different cards respectively for these orders
since the first cancelled for an “unsuccessful authorization.” I figu...
0
5
| 0 Hearts |
5 Replies
|
|
Re: Sephora cancelled by orders due to “unsuccessful authorization”
Hi @sunnybeach252, I'm sorry for the trouble. The Unsuccessful
Authorization status means we were not able to process the order. There
are multiple reasons as to why this can occur and I'm happy to ta...
0
4
| 0 Hearts |
4 Replies
|
|
Re: Sephora cancelled by orders due to “unsuccessful authorization”
I just had this happen to mine as well. My sister is picking up the
order for me and Sephora cancelled the transaction.
0
1
| 0 Hearts |
1 Reply
|
|
Re: Sephora cancelled by orders due to “unsuccessful authorization”
@AEngelking I'm sorry to hear that! I will send you a PM.
0
0
| 0 Hearts |
0 Replies
|
|
Re: Sephora cancelled by orders due to “unsuccessful authorization”
Happened to me too 1 hour ago. 2 times with card A and 1 time with card
B. I knew my card is not the issue
0
1
| 0 Hearts |
1 Reply
|
|
Re: Sephora cancelled by orders due to “unsuccessful authorization”
Hi @angrybarbie, I'm sorry that your orders were unsuccessful! I'll take
a look further and I'll send you a message. Best, Laurie
0
0
| 0 Hearts |
0 Replies
|
|
Missing Samples again and again
I received my 4th order earlier this month with NO SAMPLES. I’m very
disappointed because there weren’t even substitutes in any of the
orders. Its even more upsetting realizing that it’s happening to ...
0
4
| 0 Hearts |
4 Replies
|
|
Re: Missing Samples again and again
It’s been a few days and no further word. I wonder if they ever do
follow up?
0
0
| 0 Hearts |
0 Replies
|
|
Re: Missing Samples again and again
Hi @tiffytaffy2310, My apologies! I’ll send you a message shortly. Best,
Laurie
0
2
| 0 Hearts |
2 Replies
|
| 0 Hearts |
1 Reply
| |
|
Re: Missing Samples again and again
Hi @tiffytaffy2310, I'm so sorry for the delay! I'll send you a message
shortly. Warm regards, Laurie
0
0
| 0 Hearts |
0 Replies
|
|
Sephora Digital Eve
I have concerns on my packages goodies from Sephora Digital Events. I
always registered for the events when it’s open and I got the email. I
always make sure i attend the events on zoom and i have all...
0
1
| 0 Hearts |
1 Reply
|
| 0 Hearts |
0 Replies
| |
|
10% text discount code not received
I signed up for the text notifications, received the confirmation but
never received the promo code. Anyone can help?
0
1
| 0 Hearts |
1 Reply
|
|
Re: 10% text discount code not received
@Steph2886 sorry for the confusion. We are not currently offering 10%
off when signing up for text notifications.
0
0
| 0 Hearts |
0 Replies
|
|
YAYGIFTING
why is the YAYGIFTING code is not available in Canada and why did we
receive an email for this promotion if we cannot use it anyway????!!!!
0
5
| 0 Hearts |
5 Replies
|
|
Re: YAYGIFTING
Same. So frustrating. I’m in Canada with a full cart trying to use the
code emailed to me and unable to use.
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
0 Replies
| |
| 0 Hearts |
1 Reply
| |
| 0 Hearts |
0 Replies
| |
| 0 Hearts |
0 Replies
| |
|
FleetOptics
It’s my 2nd online order in 2 weeks - and EVERY time FleetOptics fails
to deliver to my address as they « can’t locate » the address. I order
online all the time without any issues, so why a top-tier ...
0
1
| 0 Hearts |
1 Reply
|
| 0 Hearts |
0 Replies
| |
|
Fleetoptics is the WORST!
I’ve been a Rouge member for years and never experienced any problems
when Sephora was still using Canada Post services. Fleetoptics, on the
other hand, has been an absolute NIGHTMARE to deal with. Ev...
5
7
| 5 Hearts |
7 Replies
|
|
Re: Fleetoptics is the WORST!
I can relate SO MUCH! in my last order Sephora had to re-order my items
3X and I had to be on the customer service chat with FleetOptics
everyday to get my parcel right as they apparently weren’t able...
0
0
| 0 Hearts |
0 Replies
|
|
RE: Fleetoptics is the WORST!
Agreed!!! My Mothers Day gift was sent back because they could “not find
my address” meanwhile I’ve been ordering for years with no issues up
until now. I’ve been waiting 3 weeks to get this result from
FleetOptics. Very disappointing.
2
0
| 2 Hearts |
0 Replies
|
|
Re: Fleetoptics is the WORST!
I completely agree with you. I am still fuming about discovering this
today, thinking it's just shipping delays. Fleetoptics is such garbage!
They sent back an order because couldn't attempt to delive...
2
4
| 2 Hearts |
4 Replies
|
|
Re: Fleetoptics is the WORST!
I agree. Every single order has atleast 2 "Unable To Access - No answer
at call panel" updates which is utter nonsense because when I check my
call logs, there are no calls at all. Plus I live in a bu...
1
3
| 1 Hearts |
3 Replies
|
|
Re: Fleetoptics is the WORST!
Hi @Kutturabbit, I'm so sorry to hear about your order experience. I
will send you a PM in just a moment. Always, Danee
0
2
| 0 Hearts |
2 Replies
|
|
Re: Fleetoptics is the WORST!
I appreciate your response but like I mentioned, this happens literally
everytime. I live in the middle of Montreal downtown in a very easily
traceable building. No other delivery company has ever had...
1
1
| 1 Hearts |
1 Reply
|
