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190,099 Posts
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SEPHORA SCAM
I have been shopping here for many years and I have never had such a
terrible experience. I got a $50.00 gift card for my birthday and when I
tried to use it in person it said it had a balance of $0.0...
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Re: SEPHORA SCAM
Hi @aileenp, I'm sorry to hear of this experience. It looks like your
private messages are turned off, and you can adjust your preferences in
your Community settings (on the browser only, not the app)...
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Package delivered to wrong house
Rceived a notification that my package was delivered. I checked but did
not find it. When I looked at the proof of delivery photo, it was sent
to the wrong house despite me entering the correct addres...
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Re: Package delivered to wrong house
@Mchizzle28 I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
order number or you can contact us by phone at 1-877-737-46...
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Unused gift card says $0 balance
I was gifted a $100 gift card to Sephora and once I went to the store to
complete my purchase, the staff stated there was $0 in the card??? I
haven’t used the card at all, I called the number on the b...
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Re: Unused gift card says $0 balance
Did you ever hear anything? Because so far, they aren’t doing anything
to help us out. Just giving me the run around…
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Re: Unused gift card says $0 balance
@barelyy I'm sorry to hear that! It looks like your private messages are
currently turned off. Please send me a private message with your gift
card number or you can contact us by phone at 1-877-737-4...
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Sephora visa rewards $25 min
The app checkout says my purchase with credit card rewards must be $25
+. Has this always been this way? I cannot find where it says this under
card information. I know there's a min purchase for offers but why min
$25 to use my credit card rewards?
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Re: Sephora visa rewards $25 min
Hi @Rochsirens, If you are redeeming Rewards Bazaar items online, the
minimum purchase requirement is now $25. This applies to items from the
Rewards Bazaar, not your credit card rewards. Thank you! Best, Laurie
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Amika dry shampoo evaporated or defective?
I don’t know if anyone has had this issue with AMIKA dry shampoos…about
a week ago I bought the AMIKA oil control dry shampoo. I used it a few
days later and loved it! Definitely a fan. However this m...
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Re: Amika dry shampoo evaporated or defective?
This has happened to me as well. Amika dry shampoo has totally
evaporated after one use #amika
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1 Reply
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Re: Amika dry shampoo evaporated or defective?
Hi @amymay99, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you woul...
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Re: Amika dry shampoo evaporated or defective?
@hotcheetoqueen I'm sorry to hear that! If it was purchased in store,
please contact the store directly for assistance with this. If it was
purchased online, please send me a private message with your...
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Return wont fit in box
The order of 5 items I placed wont fit in an 18x12x10 box. In returns it
states that the box may not be bigger then 18x12x10 so how do I package
this return?
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1 Reply
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Re: Return wont fit in box
Hi @CKS50000, I'd recommend creating a return label for each item and
returning them in separate boxes. Alternatively, the items can also be
returned to a freestanding Sephora store. Best regards, Laurie
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Does anyone know how to change my phone number?
I got a new number and i’m afraid someone will try logging in my sephora
account using my old number. I don’t see an option to change my phone
number anywhere in my account settings, if anyone had the...
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Re: Does anyone know how to change my phone number?
Hi @jyohann, We're happy to update your phone number for you. I'll send
you a message shortly. Best regards, Laurie
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Re: Does anyone know how to change my phone number?
Hello I need to update my phone number as well.
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1 Reply
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Re: Does anyone know how to change my phone number?
Hi @TeheranJ, We're happy to help! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would l...
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Re: Does anyone know how to change my phone number?
Hi @emmamariearmest, I'll send you a message to assist! Best, Laurie
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Re: Does anyone know how to change my phone number?
Would you be able to help change my phone number too please?
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1 Reply
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Re: Does anyone know how to change my phone number?
@Ritokia It looks like your private messages are currently turned off.
Please send me a private message with your registered email address and
new phone number or you may contact us via phone at 1-877...
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Re: Does anyone know how to change my phone number?
I would also like to change my phone number!
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Re: Does anyone know how to change my phone number?
Hi can you help me update my phone number? I have moved to Canada and
have new information. Was wondering if i can continue using my same
insider info
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1 Reply
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Re: Does anyone know how to change my phone number?
Hi @Adrenalinegal, We're happy to help! It looks like your private
messages are turned off. You may send me a private message with the
purchase details, and I'll be happy to assist. Alternatively, you...
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Re: Name Change Request on Sephora Community
@Rimakhan, I received your message, but I'm unable to respond as it
looks like your private messages are off. You can adjust your
preferences in your Community settings on the mobile browser or the
de...
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Re: Name Change Request on Sephora Community
Hi @Rimakhan, I'm sorry, Community usernames cannot be modified at this
time. It looks like your private messages are turned off, and you can
adjust your preferences in your Community settings (on the...
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Lost points after cancel order
I ordered and used 300 points to redeem when I ordered my items. I
cancelled the order, and I lost all the points
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1
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1 Reply
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Re: Lost points after cancel order
Hi @Vivianldt, We're happy to check on this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If y...
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Birthday
I would like to change my birthday gift to VIB rewards instead for Saint
Laurent since I did not get the package yet thank you
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Re: Birthday
@Alexisbiancas If you have already redeemed your birthday gift, we would
not be able to exchange it.
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Sephora Visa Credit Card
Applying for this credit card has been nothing short of a nightmare
experience. BEWARE BEWARE BEWARE! I wish I had read all of these reviews
with similar experiences before I applied. Anywho, I was en...
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Re: Sephora Visa Credit Card
@sleach1218 I'm so sorry to hear that your credit card was delayed in
the mail. We will be happy to honor the first purchase discount for you
once you receive the correct card. If you have any trouble...
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20% off code not working - please help!
I was about to check out using a 20% off code I received after not
purchasing for a while, however it did not work when I went to check out
saying I’ve "used this redemption too many times". Is there ...
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Re: 20% off code not working - please help!
@Doreetoree I have sent you a PM for more information.
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Re: 20% off code not working - please help!
Same with me, I lost my 20% coupon when about to check out. Now I cannot
even view the coupon code, it gives me an error.
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