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165,823 Posts
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Random charge
Hi, I ordered a product last week and it arrived today. I was charged
$32.88. Today, I see a pending charge for $1.63. What is this for? I
also do not see the order that was delivered today in my shop...
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Huda Beauty Pretty Grunge: Mold?
I was super excited to buy the pretty grunge palette; however, after I
picked it up, I noticed one of the eyeshadows had a couple of weird
bumps, and I'm wondering if this is mold or something else. I...
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Re: Huda Beauty Pretty Grunge: Mold?
I just got my palette today and mine has little spots in it too. Has
anyone confirmed if it's mold or not?
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Re: Huda Beauty Pretty Grunge: Mold?
mine has the same exact spots in the black color. this does not look
like oil bloom, which is usually speckle shaped and raised. only other
thing it could be is mold. extremely disappointing, this was my first
ever Huda beauty purchase.
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Re: Huda Beauty Pretty Grunge: Mold?
Hi @emmeG, My apologies! I'll send you a message. Best, Laurie
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Re: Huda Beauty Pretty Grunge: Mold?
Mine has the same spots. Has this been confirmed if it is mold or not?
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Re: Huda Beauty Pretty Grunge: Mold?
Mine has the same spots. Has this been confirmed if it is mold or not?
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Re: Huda Beauty Pretty Grunge: Mold?
Hi @misjyd, My apologies! I'll send you a message shortly. Best, Laurie
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Re: Huda Beauty Pretty Grunge: Mold?
Hi @Sparklification, I'm sorry to see this! I'll send you a message.
Best, Laurie
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Re: Huda Beauty Pretty Grunge: Mold?
eww. I don’t know what that is but for eye shadow , Urban Decay and
hourglass are my favourites. I’d return this and get a different brand.
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Why am I not receiving samples or even offers?
I just placed an order over 150.00...no sample in my box that I chose
and you have offers online that if you spend $25.00 or more... and I'm a
Beaty insider...you can choose one of three hair products...
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Re: Why am I not receiving samples or even offers?
Darling, YOU have to select the samples in your cart. Just scroll and
press samples and pick then, don't forget to press done or it won't be
in your cart
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Re: Why am I not receiving samples or even offers?
@daisy333 I'm sorry to hear that! I will send you a PM.
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Product Arrived Damaged
I ordered the Rare Beauty Highlighter in Exhilarate and when I opened it
the product was broken into a million pieces (even crumbling into the
packaging) 😭😭😭 I have gotten it before with no issue. ...
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Unable to redeem birthday gift
There is no option to add my birthday gift to my order when I click on
cart. I went to each individual birthday gift within the Sephora app and
there was also no option there to add to cart. Most gift...
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Re: Unable to redeem birthday gift
@natashab09 I'm sorry to hear that you are having trouble. I will send
you a PM.
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Re: Unable to redeem birthday gift
There is no Laura mercier one.. It kind of sucks to have to wait till
December and by then all the options are out of stock.
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Re: Unable to redeem birthday gift
Hi @katheee198, You should be able to add the gift to your order from
the Rewards Bazaar. Currently, the Glow Recipe, Laura Mercier, Mystery
Gift, and 250 point options are available. If you need assi...
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Skincare quiz
I've taken the quiz more than once, and it's still not coming up for 100
points for the challenge.
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Re: US has 20% off - why not Canada
Hi @girlthebest, Throughout the holidays, there will be many
opportunities for Sephora clients to save. Beauty Insiders can also keep
an eye out for additional offers online and in the app! Best regards,
Laurie
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Same day delivery cancelled with no notice
I ordered same day delivery from the Tyson’s Corner, VA store. The order
was cancelled without any notice. When I called to inquire why I hadn't
gotten an update on shipping, the agent said “oh maybe ...
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Re: Same day delivery cancelled with no notice
Hi @SB09876, I'm sorry for this experience! Thank you for reaching out
to us. Please call 1-877-SEPHORA (1-877-737-4672) or chat online here >
https://www.sephora.com/beauty/contact-us where an agent ...
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Account Hacked / Points and GC shipped to Oregon
I recently got my Sephora account back (Thank you!) thinking that I just
misspelled by email account when I was changing my account information.
Upon further consideration I see that my account was ha...
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Re: Account Hacked / Points and GC shipped to Oregon
Hi @mikemiker, I'm sorry about this! I'll send you a message shortly.
Please note, we needed to remove the address from your post for security
purposes. Best regards, Laurie
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I need to redo the Sephora review task
I accidentally submitted the task, but I haven’t done the review on
Sephora yet. Can I do it again? The task is now crossed out I can’t do
anything to it. Thank you
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Re: I need to redo the Sephora review task
Hi @kellyle2023, I'll send you a message for more information. Best,
Laurie
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La mer this month!
Hi! I’m wondering if the 1000 or 1500 point La mer bazaar rewards have
been released? I see the ones over 3k, but not under. Fingers crossed I
can snag one of them! Hugs, -Jessica
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Re: La mer this month!
Hi @jmmqn, It looks like they might still be coming this month. We
recommend checking back each Tuesday and Thursday around 9 a.m. PST as
new rewards will continue release. Thank you! Warm regards, Laurie
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Didn't receive my package
Hi, I placed an order online and the tracking says the package was
delivered 3 days ago but I didn’t receive anything. HEEEELP please
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Re: Didn't receive my package
Hi @elyakam, My apologies! I’ll send you a message shortly. Best
regards,Laurie
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