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OMG… the same thing happened to me! I first went to the store to complain about the defective product, but they wouldn’t accept my return. I bought another one, and the same issue occurred—it was empt...

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This has happened to me as well. Amika dry shampoo has totally evaporated after one use #amika

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Hi @amymay99, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you woul...

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@hotcheetoqueen I'm sorry to hear that! If it was purchased in store, please contact the store directly for assistance with this. If it was purchased online, please send me a private message with your...

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Credit card not linked to account

I got a new Sephora credit card and have been using it and it’s activated but it’s not linked to the app and the app keeps saying “account not active” when I click on the Sephora credit card section. I cannot login.

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I’m having the same issue too! Please help I was on hold for an hour and just hung up

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@Arodguez I'm sorry to hear that! it looks like your private messages are currently turned off. Please send me a private message with your registered email address or you can contact us by phone at 1-...

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I am having the same issue with my card not linked and it saying it’s inactive.

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Hi @brandil, I'll take a look further and I'll send you a message shortly. Best, Laurie

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I am having the same issue. Could I get some help please?

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@samosa1 It looks like the issue has now been resolved! If you have additional questions or concerns, please send me a private message after adjusting your settings.

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@samosa1 I received your PM but I'm not able to reply as your private messages are currently turned off.

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@samosa1 sorry to hear that. I'm sending you a PM!

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I am having the same problem and the customer service person when I called didn’t have an answer for me! I had to get a new card because mine was stolen and I see the same thing

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i’m having this same exact issue! did anyone get a resolution with it ? so frustrating

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Hi @michelle8771, I'm sorry to hear this and I'll send you a message shortly. Best, Laurie

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I am having the same issue. Customer service had no idea how to fix it.

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@welcomerashelle I sent you a PM!

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@AnnmarieKurien I will send you a PM.

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$800 package missing/stolen

I just spent my entire day trying to figure out where my package of fragrances that were supposed to be gifts were supposedly delivered. The first rep I spoke with on the phone told me I needed to fil...

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Deleting Review (CS)

Hi, I'm requesting assistance with deletion of a review I recently made. I needed to make some changes.

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Re: Deleting Review (CS)

@StyleOverall, we're happy to help. Can you please provide the names of the products you'd like to have removed?

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Re: Deleting Review (CS)

Thanks. It's the one for the Fresh rose toner.

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Missing/Stolen package -SEPHORA WONT REFUND

Spoiler (Highlight to read) I ordered $350 worth of sephora. i RARELY ever order from sephora, when I do it’s just ordinary products. Fleet optics confirmed the delivery but when I got home my package...

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Something similar just happened to me. Initial order wasn't received - Customer Service representative said they could send a replacement. When I received the replacement, it was missing 2 items (a lu...

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My order was lost for worth 176 USD, my order was left at unknown place, I didn't get any call from driver to ask my security code they just left it at random place, I don't even know where, and they ...

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@patel882 I'm sorry to hear that! It looks like your private messages are currently turned off. Please send me a private message with your order number or you can contact us privately on Facebook, Twitter or Instagram.

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I am facing same issuesI'm missing an order and refuse to help me.

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@kristyd35 sorry to hear that! It looks like your private messages are currently turned off. You can adjust your preferences in your settings on a browser, not the app. Please send me a private messag...

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How do send a private message or change settings to do so?

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@kristyd35 You can adjust your account settings (the gear icon) on a desktop or mobile web browser.

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it won't let me private chat with you and sephora is refusing to help me on my missing orderI think my account is hackedBecause it is don't weird things

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@kristyd35, you can adjust your private message preferences in your Community settings (on the browser only, not the app). Please look for the gear/settings icon. You may need to swipe the banner over a bit until you see it. Best, Laurie

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Hi @mona11111, I'm so sorry about this! Thank you for reaching out to us. I'll send you a message shortly. Best, Laurie

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I got this weird error when trying to reply to you Sephora will not help with missing order at all

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basically the same happened to me, i was busy to go to store and I thought order online was a good idea, I purchased some things for me and my mom since mother’s day is coming and i was going to trave...

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