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190,231 Posts
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Birthday
Hi! My birthday for some reason says March, but it's actually October
21st. I was so excited to pick up my gift while I grabbed eyebrow gel as
well last week and they denied me, saying my birthday is ...
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Beauty insider cash is a scam
I used 500 points for 10$ off on a foundation, I went to the store to
EXCHANGE the foundation for the exact same product but in a different
shade since it didn't match. I had to pay the 10$ difference...
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Re: Beauty insider cash is a scam
@imvelvetbones I'm sorry for any disappointment and I will share your
feedback regarding Beauty Insider Cash to our Beauty Insider Teams. To
view our Beauty Insider Terms & Conditions, please visit ht...
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i need reply from customer service
i bought 250 sephora gift cards two i mistakenly scratch some of the pin
sephora please i need your help right away
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Re: i need reply from customer service
@laura4u oh no! It looks like your private messages are currently turned
off. You can adjust your preferences in your settings on a browser, not
the app. Please send me a private message with clear ph...
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Return policy in Canada
Spoiler (Highlight to read)Want to return Burberry her EDTWant to return
Burberry her EDTI really liked this one on the store when tried the
tester but after coming home, whenever I try it gives me mi...
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Re: Return policy in Canada
@mumtahinaraisa Sorry to hear that! We're able to accept gently used and
unused items within our return/exchange policy timeframe. You should
also be able to return it at another Sephora location. For...
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Rewards bazaar
Is anyone else having trouble with their reward points? It won’t let me
pick any samples with my reward points..
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1 Reply
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Re: Rewards bazaar
@Prettynica Sorry to hear that! Please try switching to the Canadian
side of the app, then back to the US side to refresh your basket. Please
click your name/photo icon, then scroll down to App Settin...
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Tarsnferring points
Hello, I would like to know if I can transfer my rewards from one
account to another. Both are mine, but I accidentally created 2.
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Re: Tarsnferring points
@Valetruchis I can assist with this! It looks like your private messages
are currently turned off. You can adjust your preferences in your
settings on a browser, not the app. Please send me a private ...
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Laneige
in Canada on the sephora website, it's still showing the watermelon
laneige as availble in stock. But the new holiday limited edition
flavours are out? What's happening, is this just me?
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Re: Laneige
@adyyy12 It looks like the two new limited edition flavors are still in
stock! I recommend refreshing the page. If you'd like assistance in
placing an order, please contact us via phone at 1-877-737-4672 or via
our live chat.
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Re: does sephora offer military discount in stores?
Hi Boogieman, Sorry! At this time, we do not offer a military discount.
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Re: does sephora offer military discount in stores?
7 years later and Sephora can't get it together to honor the
military/veterans? Insulting
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Re: does sephora offer military discount in stores?
I have noticed that people have been asking about the military discount
for over 2 years. Is there any update on when or if Sephora will get
military discount?
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Beauty offer
Spoiler (Highlight to read) anyone else unable to add this to their bag?
It says it is no longer a promo but I just got the email 5 minutes ago?
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Re: Beauty offer
Hi @haleyrose13, I'm sorry to hear this and we're happy to look into
this further. It looks like your private messages are turned off, and
you can adjust your preferences in your Community settings (o...
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Re: Beauty offer
@haleyrose13 I would contact customer service. Looks like a system
glitch where that bag isn’t showing up.
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Cancel same-day delivery
Spoiler (Highlight to read)I've been trying all evening to cancel my
same-day delivery free trial and I kept getting an error message that it
was processing. It ended up charging my credit card. How c...
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1 Reply
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Re: Cancel same-day delivery
Hi @Bea2795, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would...
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Not receiving points for challenge
I bought a hair product over 25$ and never receive the 100 points. I’ve
bought this product numerous times and I was looking forward to the
points as I’m 100 points away from 500 points. Please help a...
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1 Reply
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Re: Not receiving points for challenge
@mymyt It looks like your private messages are currently turned off. You
can adjust your preferences in your settings on a browser, not the app.
Please send me a private message with your order number...
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Advent Calendar - disappointing
I’m super disappointed with the 2,500 point advent calendar. There’s no
skincare, makeup, etc - just stuff. It doesn’t even seem like a Sephora
product. I contacted Sephora and they said that it MAY c...
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Another month of sold out beauty insider point items
The website barely works and I will get the email that there are new
items on the beauty insider rewards bur every single time they are sold
out by the time I get the website to work. It's amazing tha...
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Re: Another month of sold out beauty insider point items
I also have the same struggle, been trying for 3 years which is crazy!!
My points will expire soon and now I'm panicking and dk what to do. Such
a shame!
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Re: Another month of sold out beauty insider point items
Hi @Basma123, I'm sorry for any disappointment with the Rewards Bazaar.
The higher point rewards tend to be more limited and can sell out
quickly. However, we will continue to release additional rewar...
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Re: Another month of sold out beauty insider point items
The program is pointless. I have tried anytime of the day to access the
gifts, middle of the night and they are always sold out. It's gimmick to
get you spend money for rewards that cannot be redeemed...
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Re: Another month of sold out beauty insider point items
This is disheartening. I work in the health field and can’t set an alarm
to look at reward items right at noon. I honestly thought it wouldn’t be
that hard to get 2000 point or higher reward if I just...
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Re: Another month of sold out beauty insider point items
I noticed people are really quick to grab those goodies.
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Re: Another month of sold out beauty insider point items
Hi @whisperm Our Beauty Insider Rewards are limited and available while
supplies last. Some may go out of stock very quickly. I recommend
checking back on our rewards page every Tuesday and Thursday a...
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Free products for review
I saw in reviews of some products the note “received free product for
review”. How can I become a part of this?
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Re: Free products for review
Hi @TatikaJam, Thanks for reaching out! These review programs are not
managed by Sephora. You may want to look into the review programs
directly for more information. Best, Laurie
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cart deleted?
hello fellow BIC members! Just a couple days ago, I had a full cart of
39 items (basically my wishlist). After I left the app and later
returned, all my items were deleted. I rebuilt my cart and the s...
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Re: cart deleted?
Yes!! It happened to me now twice. It’s extremely frustrating. I believe
I had +99 items, both online and in store purchase options.I do normally
click on the love button, but my cart is my go to visu...
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Re: cart deleted?
happened to me sadly, i just added everything in my cart to my loves in
case it happens again
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Re: cart deleted?
@alishabows @vianaurr I'm sorry to hear about this! It looks like your
private messages are currently turned off. Please send me a private
message with additional details or you may contact us via pho...
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Re: cart deleted?
@vianaurr make sure you are signed in when you build your cart. Also use
the heart symbol to add to your wishlist.
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