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165,920 Posts
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Sephora order not delivered
the statues of the order shown to me as delivered but their is nothing!
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Re: Sephora order not delivered
Hi @hawraalali98, I'm sorry to hear this! I'll send you a message. Best,
Laurie
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Unsuccessful Authorization?
Tried to place an order, got the confirmation email, then 10 minutes
later i got the email saying my order was cancelled. What went wrong? my
card works as i just ordered a few things on amazon a few minutes
before.
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Sephora credit card 25 discount not working
I have been shopping at Sephora for as long as I can remember. I finally
signed up for the credit card and went to checkout for the 25% discount
for your first purchase and it says something about tha...
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Re: Sephora credit card 25 discount not working
@kate89272 I'm sorry to hear that you are having trouble! I will send
you a PM.
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Wont let me cancel same day unlimited
can someone please help me, it says i have an order processing which i
do not and its not letting me cancel my same day unlimited subscription
because of this, i do not want my card to get charged. my free trial
ends tomorrow and i am panicking.
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Re: Wont let me cancel same day unlimited
Hi @esm377888, I'm happy to check on this and I'll send you a message.
Best, Laurie
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canceling unlimited free same day delivery
I did a free trial of same day delivery unlimited and canceled it that
evening right after ordering. I returned to the app today to make a new
purchase and my subscription was still active, I canceled...
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Re: canceling unlimited free same day delivery
Hi @avnapril, I'm happy to check on this and I'll send you a message.
Best, Laurie
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Returns
I bought something but it was not the right thing it still says progress
and has not been delivered how do I cancel my order on the app?
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Can’t Redeem Birthday Gift
Spoiler (Highlight to read)Saphora Store In Shreveport Louisiana Saphora
Store In Shreveport Louisiana I Went to our local Saphora Store in
Shreveport Louisiana, 71105 I think That’s The Zip Code And ...
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Charged extra from Sephora Credit card
fort I received my Sephora card about a month after I originally applied
for it. Since then I am STILL unable to create an account on comenity
for lord knows why, so I have to call to pay and check my...
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Re: Charged extra from Sephora Credit card
@taniareal I'm sorry for the confusion! We don't have access to your
credit card account, so you would need contact Comenity directly for
more information by calling 1-866-841-5037 (Sephora Visa) 1-86...
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Order canceled
My order was canceled the same day, it’s been a week now and I still
have not received my refund. It don’t take this long to get a refund.
Y’all cancel the order and charged me, can I have my money back?
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Didn’t receive samples
Hello! I ordered during the Black Friday and spent more than the minimum
soend to receive the bag of samples but I didn’t receive it with my
order. How can I get this fixed? thank you
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Temporary Credit Card Not Working...
I did a little research before accepting the Sephora Credit Card
pre-approval but now wishing I had done WAY more - I was preapproved,
accepted the offer and officially approved this morning. I see th...
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Re: Temporary Credit Card Not Working...
@AlMi96 I see that you have now been assisted with this by phone.
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Re: Temporary Credit Card Not Working...
@meekaleeka I'm sorry to hear that you are having difficulty. I will
send you a PM.
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Re: Temporary Credit Card Not Working...
Same experience! I applied for Sephora credit card and the temporary
card was added to my account but when I tried to place an order it gave
me an error that for security reason you cannot use it.I ta...
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Points not added from beauty insider challenge
HELLOO can some1 help me Ireally need the points added 2 my account and
its been a day but it still says pending i did about 3-4 of the
challenges but my points aren't adding in Buxom Bonus Points™ Pl...
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unsuccesful authorization
Hi, I placed an order today, an dthe payment was made from my card. But
after I received an email that the order was canceled. And then my money
didnt come back. I wanted to know why my order was cancelled? And my
money when did paid back?
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Re: unsuccesful authorization
this just happened to me! Did you get your money back yet? I spent too
much to not get my money back fast, especially if I have to spend the
same amount again to buy in store
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Re: unsuccesful authorization
I’ve had several unsuccessful authorization using different cards that
are working everywhere else. Been trying to resolve the issue. Had 2
chat conversations and today it was they placed the order to...
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Re: unsuccesful authorization
Hi @greice, I'm sorry about this! I'll send you a message shortly. Best,
Laurie
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Re: unsuccesful authorization
@ShanayAliyeva I see that you have now been assisted with this by chat.
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Cancelled order and refund??
I placed 2 different orders for pick up in store. The first one was on
December 2nd and was cancelled within a couple of hours. The second one
was on December 5th and same thing happened....cancelled....
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Canceled order
I first got an order canceled because they didn’t have the item I wanted
anymore so then I tried to make another order and again they didn’t have
a different kind of item I wanted so I canceled it and...
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Cannot Check Out/Pay
I cannot check out/pay online. I've tried on my phone and on a desktop
browser. "Unable to place your order. Please verify that your card
information and billing address are correct." I've used the sh...
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Broken palette delivered
The product arrived today. I was afraid to open the lid because it was
broken. How do I exchange it? The only Sephora near me is at Kohl's and
I don't have time to return it through FedEx.
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Makeup by Mario stick won’t twist
My new soft sculpt stick won’t twist up or down#makeupbymario
#softsculptstick
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Re: Makeup by Mario stick won’t twist
Mine did this too. Bought it a while ago but I’ve only used it a few
times. Sephora said there’s nothing they can do. Such a waste.
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Re: Makeup by Mario stick won’t twist
I’m also having an issue with my contour stick not twisting up and down
and haven’t had it for long. Could someone assist.
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