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190,411 Posts
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Returning gifts without receipt
Hello. My sister gifted me a few items that didn't work out for me: two
mascaras and a couple things from TIL. I don't have a receipt. Will CS
pls work with me to return the items? I'd be fine with a ...
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Re: Returning gifts without receipt
Hi @greeneyedgirl107, I'm sorry these items are not working out! If the
products were purchased online, we can help set up a gift return on your
account. Please feel free to send me a private message ...
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Re: Returning gifts without receipt
@LaurieBT thanks for responding so quickly. My sister doesn't use an
account for purchases, so there isn't any way to look it up. Do I have
any options for a return?
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Re: Returning gifts without receipt
@greeneyedgirl107, I'm sorry, proof of purchase is required for a return
or exchange. We're unable to assist if the purchase can't be verified. I
apologize for the disappointment this may cause!
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Did not receive SMS
Did not receive any SMS for signing up for text messages. Where is my
10% off code?
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Re: Did not receive SMS
Hi @Jacob111, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you woul...
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10% off not working?!
I've been trying to sign up for text messages. I never receive a text so
i can get the 10% off, what is going on with that?! Ive been trying &
waiting all day
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Re: 10% off not working?!
@brauli69 I received your PM but I'm not able to reply as your private
messages are turned off. You can adjust your preferences in your
settings on a browser, not the app. Thanks!
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Re: 10% off not working?!
@brauli69, Danee is currently out of the office, and I'll send you a
message shortly to assist further. Thank you! Best, Laurie
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Re: 10% off not working?!
@SSeeley87 oh no! It looks like your private messages are currently
turned off. You can adjust your preferences in your settings on a
browser, not the app. Please send me a private message with your r...
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Re: 10% off not working?!
@brauli69 sorry to hear that! It looks like your private messages are
currently turned off. You can adjust your preferences in your settings
on a browser, not the app. Please send me a private message...
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Beauty Insider advent calendar 2024
Spoiler (Highlight to read)Spoiler (Highlight to read) I am extremely
disappointed with Sephora right now. I’ve been saving my points for a
long time, hoping to score something special or at the very ...
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Re: Beauty Insider advent calendar 2024
Hi @Miki786 and @HamptonSB We are sorry to hear the Beauty Insider
Advent Calendar reward that was redeemed in your recent orders were not
as expected and thank you for sharing your feedback with us. ...
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Re: Beauty Insider advent calendar 2024
**UPDATE TO POST BELOW** Sephora made it right! They found a way to get
my points back and I could not be happier. The support that came from
the community forum far surpassed what I got when I called...
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Re: Beauty Insider advent calendar 2024
Yay!! I got an email reply as well! They are making it right. Thank you
to the Mod and all the customer service reps who are helping!
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Re: Beauty Insider advent calendar 2024
100%!! I just saw another post that said that influencers on social
media are getting their points refunded. I need to research that further
because that is not acceptable. I am so upset about the dec...
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Rewards Bazaar Advent Calendar
I recently ordered the Rewards Bazaar Advent Calendar like many because
it specifically states it is not a Sephora Product and that it contains
makeup, skin care, & bath products. This was grossly mis...
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Re: Rewards Bazaar Advent Calendar
Thank you Sephora for making this right, this has restored my trust in
your business!
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Re: Rewards Bazaar Advent Calendar
@Alli151515 I'm so sorry the Beauty Insider Advent Calendar Reward that
you recently redeemed wasn't what was expected. It looks like your
private messages are currently turned off. You can adjust you...
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Re: Rewards Bazaar Advent Calendar
This is EXACTLY how I feel. I just posted about this as well. It’s a
complete scam that was advertised incorrectly. It clearly says not a
Sephora product and it’s 100% Sephora products and no makeup, ...
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Re: Rewards Bazaar Advent Calendar
@Alli151515 @All Reward Bazar items are final sale so to speak. It is in
the terms and conditions of being a Beauty Insider. You can not return
any item from the Rewards Bazar. Sorry you don’t like it...
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Re: Rewards Bazaar Advent Calendar
It will make a terrible gift for someone. Sephora should be ashamed of
themselves. Ulta points are better, and they are starting to get the
same brands if not better ones.
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Re: Rewards Bazaar Advent Calendar
Thank you for responding. I agree it is stated plainly in the rules, but
the listing for the reward states plainly as well that it has makeup,
body care, and bath items and it has none of that so I'm ...
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Re: Rewards Bazaar Advent Calendar
Agreed and here is a screenshot! I got duped and I am done with Sephora
if they leave it this way. So sad and it is called fraud! It says makeup
but there is none!
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beauty insider advent calander 2024
For those who haven’t already seen the upset reviews clouding social
media over the customers who redeemed 2500 points on the BI Advent
calendar reward this year and were completely deceived, I unders...
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Re: beauty insider advent calander 2024
@biarose I'm so sorry for your disappointment in the Beauty Insider
Advent Calendar reward and thank you for sharing your feedback with us.
It looks like your private messages are currently turned off...
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Unable to checkout
I’m unable to checkout using any payment method. I’ve tried my sephora
credit card, my normal credit card, my debit card, paypal, but I keep
getting the same error message. “Unable to place your order...
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Re: Unable to checkout
Im really just disgusted with sephora at this point. Glitchy app,
glitchy website, rewards points do not go as far as ulta and now we
cannot use the card. Im paying off my balance then sticking with U...
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Re: Unable to checkout
@stassiii I'm sorry to hear about this! It looks like your private
messages are currently turned off. You can adjust your preferences in
your settings on a browser, not the app. Please send me a priva...
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Re: Unable to checkout
@kayyliee I'm sorry to hear that! Please try contacting us via phone at
1-877-737-4672 or via our live chat so we can attempt to place the order
for you. Thank you and I'm sorry for the trouble!
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Re: Unable to checkout
I am having the exact same issue!! Has anyone figured out a work around
yet??
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Re: Unable to checkout
Hi @HealerFreyja, I'm happy to check on this and I'll send you a
message. Best, Laurie
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