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165,620 Posts
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confirmation email
I placed an order on November 28th for $72 it was through guest check
out, I have not received an confirmation order number or anything. The
money is out my account, I've called customer service they ...
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Re: confirmation email
@travecia I'm sorry to hear that! I will send you a PM for more
information.
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No samples...again
Hello!I understand that there might be a shortage of samples especially
during the sale season, but I have not been receiving any samples at
all; whether I purchased the item during sale season or not. It's a
bummer really.
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Missing samples in every online order
Hi teamI have placed several orders using my account and my mum’s
account but I never get any samples with my orders. I always choose 2
free samples but I have never received them with any of the orde...
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Digital event
Hi! I'm subscribed to sephora promotional emails but never get emails
about digital events. Can my account be reset to be able to recieve
them?
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Re: Digital event
Same here! I haven’t been getting any of the sale notifications. Also
surprised to have not received a postcard about it either.
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Re: Patrick Ta - event
Hi @Drika5 I recommend contacting the Sephora store directly for more
details! Thank you!
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Digital events
Hello!! I recently found out about Sephora digital events. I found the
website to sign up (https://www.sephora-events.com) but all I see is
"coming soon" under each event. Is there a way I can sign up or receive
an email about these events?
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Forgot apartment number
Hello, I recently placed an order and forgot to include my apartment
number. I am trying to go back and add it or cancel my order to redo it
over again, but am not able to figure it out. Anybody know how to get
this done? Thanks!
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Transferring points
Hi, I was wondering if I can transfer my Sephora points into a new
updated account I have since my old Sephora account is not letting me
shop online. So is their anyway you transfer your sephora points from
one account to another? Thank you.
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Re: Transferring points
I also have another account I would like to transfer my points to is
that possible?
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Re: Transferring points
I also need assistance in transferring points from one of my old
accounts to this new one. Please advise thanks
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My order was confirmed but now it says "unsuccessful authorization"
I ordered some products on the week of black Friday/cyber Monday and I
got a confirmation email, but it says "unsuccessful authorization" now.
The order seems to have been cancelled. Am I still able t...
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Re: My order was confirmed but now it says "unsuccessful authorization"
@melfliu714 Oh no! I will send you a PM
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Package Delivered to Wrong Address
I have only ordered twice from Sephora in the last month and both times
they have delivered my package to the wrong place. The photo they
uploaded for proof is not my home…. I got lucky the first time...
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Recieved a Sephora package with my name and address on it but did not ordered
Hello, I recently just came back from a trip and I saw a Sephora package
with my name and address on it but I did not ordered it. Last time I was
at Sephora was one day before I left for my trip, and ...
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Re: Recieved a Sephora package with my name and address on it but did not ordered
@mimita078 I will send you a PM for more information.
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returned and paid
I made a sephora order a few weeks ago, and the status of the order now
says “returned and paid” but when I click on tracking info it says “your
package is awaiting carrier pickup”. I did not cancel t...
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Live Chat
Can someone from Live Chat assist me with my order? Chat is alwats
unavailable. Thanks!
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Transferring points
How do i transfer my points from my older account i no longer use to my
new account?
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Re: Transferring points
I need help with this issue as well. Can someone please confirm they
could resolve it? THANKS
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