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199,513 Posts
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Changing address on order after placement
I placed an order, but did not realize that Autofill merged my work
address with my city, so the first part of the address is incorrect. I
didn’t see this until today when the delivery showed there wa...
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$10 off foundation code not working for online order
I ordered the sample foundation package that provides the $10 off a full
size. It is not working on the application. Any thoughts on how to fix
this?
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Re: $10 off foundation code not working for online order
Mine doesn't work either, tried with four different options and it won't
accept the code. It's not expired yet, this is frustrating.
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Re: $10 off foundation code not working for online order
@ballerina627, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you wou...
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Free makeup class?
Hi 👋 years ago Sephora used to offer free make up classes (so long as
you bought some products, I think)…. Does this still exist? Anyone know?
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Re: Free makeup class?
@viktute I'm not sure if the stores are still doing classes, but you can
view all upcoming events in your area here>
https://www.sephora.com/happening/events
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Gift Card
I purchased a gift card and I have it in my possession. My Granddaughter
was unable to use it in the store. The PIN in inelegible as is the
number to the right of the PIN. The bottom is elegible. It w...
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Re: Gift Card
@pianoman7, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would ...
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Broken eyeshadow stick
I ordered a Laura Mercier eyeshadow stick and the first time I opened
it, the product was already broken in half and stuck to the cap. Is this
a common problem or did I receive a defective product?
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Re: Broken eyeshadow stick
This has also happened with both of my Laura Mercer caviar eye shadow
sticks. It’s the first time I’ve paid to try higher-end make-up and I’m
so disappointed to spend $33 on something nice for myself and both are
broken.
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Re: Broken eyeshadow stick
@redpope, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would li...
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Re: Broken eyeshadow stick
@HC918 I'm sorry to hear you received the product in that condition! It
looks like your private messages are currently turned off. Please send
me a private message with your order number or you can co...
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Re: Broken eyeshadow stick
@HC918 I'm not able to send you a PM as your settings have not enabled
them. You can adjust your account settings (the gear icon) on a desktop
or mobile web browser to adjust your preferences.
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sephora keep saying locked account
i was waiting all week to redeem my rouge rewards as soon as idid they
locked my account and cancelled my orders
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1 Reply
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Re: sephora keep saying locked account
@ezzy342, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would li...
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Reviews not getting posted. Mission is due today
Hello, I submitted 2 reviews for products #2780948 and #2861037. For the
first review 72 hours have passed and still not visible. I resubmitted
the reviews today. Already contacted customer service th...
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Re: Reviews not getting posted. Mission is due today
@rangeld, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would li...
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Sephora’s Beauty Insider Insights Lab
Hello, Can someone help me? I received an email with a survey link to
join Sephora’s Beauty Insider Insights Lab. I clicked on it and it is
not working. Is this real or a scam? Thank You! Best Regards, Farizeh
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Re: Sephora’s Beauty Insider Insights Lab
@Farize, I'm sorry to hear this! It looks like your private messages are
turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would lik...
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1 Reply
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Re: Sephora’s Beauty Insider Insights Lab
Thank you so much! Can you help me with this? I am a bit confused how to
do that. Thank you again!
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New return policy is terrible
Just found out Sephora changed their return policy for past 30 days
items to no refunds! No store credit or even exchanges!! Previously it
was a store merchandise credit. I had a mini perfume that I a...
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Re: New return policy is terrible
Same thing happened to me, 3 days over, bad reaction to product, no
flexibility or case by case decision making by staff or customer
service. I did not need refund and could’ve used store credit. Terrible.
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Re: New return policy is terrible
@SheenaDaDiva, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you wou...
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Re: New return policy is terrible
@annieh206 Thank you for taking the time to share your feedback with us
about our updated return policy. I'm so sorry for any disappointment
caused and I will share your feedback with the appropriate teams.
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Anyone else experiencing missing or incomplete orders?
I just wanted to ask if anyone here has recently experienced missing or
incomplete orders from Sephora? I placed an order and only received the
Bondi Boost Infrared Thermal Brush and the Ever Eden Tin...
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1 Reply
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Re: Anyone else experiencing missing or incomplete orders?
@mmmichmagat I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
order number or you can contact us by phone at 1-877-737-4...
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Gift Card
I was unable to use my gift card because it only has a 14 digit code. It
seems as if nobody is able to assist me in finding a solution to rectify
this situation and I am beyond frustrated. Can anyone help me?Spoiler
(Highlight to read)
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1 Reply
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Re: Gift Card
@Ange1ica I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
gift card number or you can contact us by phone at 1-877-737-...
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Know Issues with Sephora Gift Cards
Hello, I received a $100 gift card from my mom this past Christmas. I
went to use it on 4/8/25 for the Sephora Sale and when I rubbed off the
gift card number and pin several of the numbers did not sh...
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Re: Know Issues with Sephora Gift Cards
@Clown0616 I'm sorry to hear about this experience! If you have the
first 12 digits visible on the card or have a receipt with that
information, we may be able to locate the card in our system. If you...
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Re: Know Issues with Sephora Gift Cards
Hello, Unfortunately, I am only able to see 10 digits. I believe the
next three digits are 887, this is my best guess. Please also find
attached the gift card receipt for this gift card. The adhesive ...
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Re: Know Issues with Sephora Gift Cards
@Clown0616 I have removed the image you shared from your post, as we
don't recommend sharing that publicly. You can adjust your account
settings (the gear icon) on a desktop or mobile web browser, not...
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Re: Know Issues with Sephora Gift Cards
Hello! Will you be able to help ne with this problem? I believe I am
only missin 3 digits on the end of the gift card # but only has the last
4 of the pin. I tried using mine in store but they werent able to help,
barcode or swiping didn’t work.
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Re: Know Issues with Sephora Gift Cards
@jelizsa, I'm happy to see if we're able to assist. It looks like your
private messages are turned off, and you can adjust your preferences in
your Community settings (on the browser only, not the app...
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