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165,877 Posts
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Legitimacy of a partnership offer
Spoiler (Highlight to read) Hi,I'm writing to confirm the legitimacy of
a partnership offer I received from the email address
sephorasbeautymanagement@gmail.com, signed with Naomi Darmon’s name.
While...
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Re: Legitimacy of a partnership offer
Hi @bookayyy, Thank you for reaching out to us! I'm sorry, that email is
not affiliated with Sephora and I'll share this feedback with the
appropriate team. Warm regards, Laurie
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YAYGIFTING
why is the YAYGIFTING code is not available in Canada and why did we
receive an email for this promotion if we cannot use it anyway????!!!!
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Re: YAYGIFTING
Same. So frustrating. I’m in Canada with a full cart trying to use the
code emailed to me and unable to use.
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Order delivered to wrong address (CANADA)
Hi there, I received email notification and a photo that my package was
delivered this morning. Order: # The photo evidence is NOT my door. How
can this be rectified please? Many thanks, Courtney Loo
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Re: Order delivered to wrong address (CANADA)
Hi @CeeLoo28, My apologies! I'll send you a message shortly. Please note
the order number has been removed from your post for security purposes.
Best regards,Laurie
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No email confirmation on guest checkout
I placed an order under guest checkout on 11/24 by apple pay as I hadn’t
yet created a Sephora account. I have not yet received a confirmation
email and there are no existing orders under the recent o...
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No samples
Hello, I recently received my order and there were no free samples in it
despite the fact that I selected three different free samples at
checkout 😞
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Credit Card Rewards ARE A SCAM
The credit card is HORRIBLE. For months I had issues claiming $80 in
rewards that expire now in February. I placed an order and I was finally
able to apply the $80, a few hours later Sephora cancelled...
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Re: Credit Card Rewards ARE A SCAM
It was soooo frustrating to get shuttled from the credit card company
back to Sephora just to hear they can't honor the credit card rewards!
Such bad customer service (actually LACK THEREOF).
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Re: Credit Card Rewards ARE A SCAM
I totally get you… is frustrating how no one can help. They just keep
you on hold until the call is disconnected. Until some agent tells you
to wait 48 hrs and then again nothing! It is a SCAM
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Re: Credit Card Rewards ARE A SCAM
Hi @dayanaalonso, I'm so sorry to hear this! I'll send you a message.
Best, Laurie
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Re: Credit Card Rewards ARE A SCAM
Hi. Your message was the basic response I received by calling Sephora
saying my rewards should appear next month which shows you didn’t read
that THEY EXPIRE IN FEBRUARY. Also, it’s been MONTHS trying...
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Re: Credit Card Rewards ARE A SCAM
Same thing happened to me! I thought cash back was going to be just that
and was disappointed to get these rewards. AND THEN when the rewards had
expiration dates on them!?!?!? RIDICULOUS!!!!!!!!! Thi...
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Re: Credit Card Rewards ARE A SCAM
I am having the exact same issue, and mine also expire in February. This
is indeed a scam!!!
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Still have not received my order from Deliver-It
Hi, I have been trying to receive my package from Deliver-It (I have
never heard of this company) for the past three days. I always have my
purchases delivered by UPS/Ontrac and they always arrive on ...
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Invalid security code
I can’t make a purchase online. It says my Security number is wrong or
my information. It’s all correct. I even called customer service and he
said all he could do is order another card. I need to make the purchase
now.
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2/16 perfumes from the perfume sampler were not in bag
I recently purchased the perfume sampler. I’m just now sitting down
going through all of them to realize that there is only 14 perfumes in
the bag - not 16 like advertised. I am Missing NEST NEW YORK ...
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Re: 2/16 perfumes from the perfume sampler were not in bag
@sxphiadimario I'm sorry to hear that! I will send you a PM.
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Refund of Canceled Pickup Order
Hi, I called for the status inquiry of the refund for my canceled pick
up order a week ago. The representative told me the store will email me
about the investigation. However, they never reached out ...
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Re: Refund of Canceled Pickup Order
@AltheaBorgias I'm sorry to to hear that! I will send you a PM.
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Deodorant return
I bought Rio de Janeiro deodorant for the first time and it did not work
for me. It smells good but it only last for a few hours and my pits just
smells like BO. And i don't usually get BO on my pits....
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Re: Deodorant return
@Haslyne I'm sorry to hear that isn't working for you. Gently used items
can be returned within 30 days for a refund, or within 60 days for store
credit. For our full return policy please visit >
https://www.sephora.com/beauty/returns-exchanges
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product not received yet.
hey, I have ordered the products on 24 November 2023 but have not
received it yet. it is showing that it has been shipped but it is taking
too long for delivery. This has not happened before. Thanks
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Reward bazaar can’t access
So I tried clicking on a reward bazaar product I really want but it said
this. I wonder what this means?
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Re: Reward bazaar can’t access
@liyahh05 @Linz17gl I'm sorry to hear that you are having trouble. I
will send you a PM.
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Re: Reward bazaar can’t access
@liyahh05 the site has been sporadically glitching for the last week or
two; I'd keep trying off and on and hopefully the issue will be
resolved.
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Link Online and Instore Account
I just recently created a beautyinsider online account, but I’ve always
had one in store. I used the email I normally use in store to create my
account, but it’s showing up as 0 points, when I know I ...
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Re: Link Online and Instore Account
Hi @Kryss31, I’m happy to assist! I’ll send you a message shortly. Best,
Laurie
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