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190,010 Posts
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Disappointed with Sephora
I redeemed 100 points for a serum, but they gave me a gel cream instead.
I’m very disappointed with Sephora’s service in recent years.
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Re: Disappointed with Sephora
@YXCui I'm sorry to hear that! It looks like your private messages are
currently turned off. Please send me a private message with your order
number or you can contact us by phone at 1-877-737-4672 or...
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Forgot to put in phone number
I forgot to put my number in at the Sephora checkout to receive points.
I still have my receipts, can I still get the points??
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Re: Forgot to put in phone number
@shelbylouis It looks like your private messages are currently turned
off. Please send me a private message with your registered email address
and a picture of the receipt or you can contact us by pho...
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Missing samples
Hi , I received my order with missing samples .If samples are available
during check out then I should receive them with my product.Very
disappointed.
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Re: Missing samples
@SOFIAARORA I'm sorry to hear that! We don't recommend posting your
order number publicly, so I have removed it from your post. It looks
like your private messages are currently turned off. Please sen...
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Re: Missing sample
I just got a package tonight and both my samples are missing. There was
one specifically that I was looking forward to trying. I am not happy.
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Re: Missing sample
The same thing happened to me! Except instead of my 2 samples being
missing only one of them was and the sample that came wasn’t even the
one I ordered!
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Re: Missing sample
@laker2, I received your message but I'm unable to respond as your
private messages are turned off. You can adjust your messaging
preferences on the browser (not the app). Please look for the
gear/set...
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Re: Missing sample
Hi @laker2, My apologies, samples can be substituted but they should not
be missing. It looks like your private messages are turned off, and you
can adjust your preferences in your Community settings ...
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Re: Missing sample
@CalebW I'm sorry to hear that! It looks like your private messages are
currently turned off. Please send me a private message with your order
number or you can contact us by phone at 1-877-737-4672 o...
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Re: Missing sample
Live Chat is not working. I have opened my private message, please send
me one.
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Live Chat Unavailable All Day
Is anyone having any luck using the live chat? It has been showing as
unavailable for me all day.I received my order in a compromised
condition. The package seal was broken, and half the items had sea...
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36 Replies
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Re: Live Chat Unavailable All Day
Hi, i m trying to contact the customer too via chat but it says its not
available.. Can someone please help me ?
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Re: Live Chat Unavailable All Day
Hi @mtlfdz, My apologies! You might need to keep the chat page open for
a few minutes until it becomes available. I'll send you a message
shortly! Best, Laurie
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Re: Live Chat Unavailable All Day
Me too it’s not working and I bought a foundation and the bottle came
shattered
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1 Reply
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Re: Live Chat Unavailable All Day
Hi @cassthelipgurl, My apologies! You might need to keep the chat page
open for a few minutes until it becomes available. I'll send you a
message shortly to assist. Best, Laurie
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6 Replies
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Re: Live Chat Unavailable All Day
@krishanrudran @SleepInGarden92 It can take about a minute for the live
chat to update as available. If you'd like to post your issue here, we
will be happy to help.
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Re: Live Chat Unavailable All Day
Yeah for sure! I tried waiting for the chat to update but it has not.
For me my order which was a bday gift for my mom was marked as arrived
on Friday but It has not arrived I checked with all my neig...
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Re: Live Chat Unavailable All Day
@krishanrudran Oh no! I will send you a PM for more information.
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Re: Live Chat Unavailable All Day
Sure. My order arrived yesterday, but the cap of the foundation bottle
was shattered, so it's impossible to close it back on, please provide me
with a solution. Thanks.
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Re: Live Chat Unavailable All Day
@SleepInGarden92 I'm sorry to hear that! I will send you a PM.
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Re: Live Chat Unavailable All Day
@giovannased It can take about a minute for chat to update to available.
If you still need assistance, please post your inquiry here and we will
be happy to help.
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Re: Live Chat Unavailable All Day
Hi @MaryKd11 If our Live Chat is showing as unavailable during our
business hours, that means that all agents are assisting other clients.
I'll send you a PM to further assist!
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Re: Live Chat Unavailable All Day
If representatives are busy helping other people, they would put you in
a que and not say "unavailable"
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