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189,883 Posts
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Humiliated by store manager
My wife and I went to Sephora store in Halifax,NS on Aug 15th to get
something for her face. Beauty advisor advised her a lotion to apply on
her face and told her if she doesn't notice any difference ...
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Forgot to add samples to order
I was rushing to check out and I forgot to add or select the 2 free
samples. Then I checked the Sephora policy which states that "most
orders can be canceled up to an hour after being placed." I tried...
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Re: Forgot to add samples to order
I also had this happen ater speding ober $100. My hope is thqt the deal
can be ahippes to me. Becky Crank
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Re: Forgot to add samples to order
@PenguinY I'm sorry we're not able to modify an order once it has been
placed! Additionally, it looks like your private messages are currently
turned off. Please send me a private message with your or...
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Re: Forgot to add samples to order
Thanks for your reply. I cannot send you a private message due to an
unexpected issue. # is my order number. It says "partial order has been
shipped."
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Re: Forgot to add samples to order
@PenguinY If you're not able to send me a private message, please
contact us via phone or via our live chat for assistance. Thanks!
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Re: Forgot to add samples to order
thanks for your reply. I called the customer services hotline and I am
all set now.
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Cancelled order on gift card
Sephor cancelled my order today and I placed that order using a gift
card. My funds haven’t returned to my gift card yet and it’s been a
while. Now I will have to wait longer for my order to come sinc...
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Tier matching international accounts
Spoiler (Highlight to read)I am currently gold membership in Sephora
Australia but heading back to the USA where I also hold a Sephora black
membership. Will the Sephora stores in US tier match?I am c...
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Account deactivated or deleted
Hi, I just tried to sign in and it says that my account has been
deactivated or deleted. I did not deactivate or delete my account. May I
please get help? Thank you.
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Re: Account deactivated or deleted
Hi my account is also deactivated and I am on the cruise ship for 3
months so I'm not able to call. Can you please help?
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Re: Account deactivated or deleted
I also have a deleted account. I'm now really concerned about all my BI
points I've been stockpiling for years.
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Re: Account deactivated or deleted
Hi @gameredie, Points will only expire if you have not had any activity
on your account in over a year. To keep your account active, you must
make a purchase, redeem a reward, or the birthday gift wit...
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Re: Account deactivated or deleted
Hi my account is also deactivated and I am on the cruise ship for 3
months so I'm not able to call. Can you please help?
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Re: Account deactivated or deleted
Hi! This just happened to me tonight! Please help me fix it 😩
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Re: Account deactivated or deleted
Hi @HallieGoose Please contact us via phone at 1-877-737-4672 so we can
further assist. Thank you!
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Re: Account deactivated or deleted
Hi, im showing the same thing when I try to login. I did not deactivate
or delete my account. The email was associated with account that has
been deactivated or deleted. Please use another email address to
register. Please help, thanks!
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Re: Account deactivated or deleted
Hi @Beccaaaaaaboo, My apologies! I'll send you a message shortly. Best,
Laurie
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Re: Account deactivated or deleted
I’m having the same issue too, I didn’t even get notified of it being
deactivated and why it was.
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Re: Account deactivated or deleted
Hi @lwullner I'm sorry I'm not able to send you a PM at this time.
Please contact us via phone at 1-877-737-4672 or via our live chat so we
can further assist. Thanks!
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Gift cards empty
Spoiler (Highlight to read) My daughters received 2x $60 gift cards from
the king of Prussia pa Sephora for their birthday and when we scratched
and tried to use them and found out there was zero bala...
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Re: Gift cards empty
Hi @sandman88888, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you ...
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Re: Gift cards empty
This looks like an automated response as my private messages were turned
on and I noticed this message is left on all other posts concerning gift
card issues. Does anyone know how to actual resolve this?
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One item still processing
hi I recently made a online purchase and it says four out of five items
processed and shipped but one of the items still says processing. I was
just wondering if it’s out of stock or something went wrong with the
order?
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Re: One item still processing
Hi @ViviHer, We're happy to check on this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you...
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20% off code not working
Was about to check out using a 20% off code I received after not
purchasing for a while, didn’t work when I went to check out saying I’ve
‘used this redemption too many times’.
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1 Reply
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Re: 20% off code not working
Hi @Tdawgiee, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you woul...
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Broken perfume
I received a Mini Kayali Silk Santal and not only will it not spray
properly but the whole top won't stay securely on. Help!
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Re: Broken perfume
Hi @courtneylyn3383 Sorry to hear that! It looks like your private
messages are currently turned off. You can adjust your preferences in
your settings on a browser, not the app. Please send me a priva...
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2 Replies
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1 Reply
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Re: Broken perfume
@courtneylyn3383 Sorry about that! You can try deleting the app then
using the browser to adjust your preferences, then redownloading the
app. Or you may use a desktop browser. Alternatively, you may contact us
via phone or live chat for help.
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