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188,393 Posts
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Same photo on last three reviews
Hi! For some reason, the below photo has been attached to my last three
reviews. I wrote the reviews in exchange for the products and the error
may cause a suspension. One of my reviews also posted tw...
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Connect phone number with email
Hello, I provide my phone number in store and have been collecting
points that way. How do I connect this with my email account? Thank you!
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Re: Connect phone number with email
Hi there, I am having the same issue. How do I connect my phone number
to my account? Thanks!
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Re: Connect phone number with email
@laurens45 It looks like your private messages are currently turned off.
Please send me a private message with your phone number or you may
contact us via phone at 1-877-737-4672 or via our live chat for
assistance. Thank you!
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Re: Connect phone number with email
I have the same problem. I provided my phone number in-store and have
been collecting points. However, my Gmail account did not collect
points. How do I connect this with my email account? Thank you!
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Multiple Review Submissions
Hi, I was trying to leave a review for the new Prism Libre powder for
Givenchy earlier today and was getting a bunch of submission errors but
it looks like multiple went through and were posted. Can s...
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Re: Multiple Review Submissions
Update: Apparently the review I wanted to keep isn't showing in the
non-incentivized filter for some reason even though it wasn't marked as
a incentivized review, so can you keep the one that is the v...
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Re: Multiple Review Submissions
@Mariqueen I received your PM but I'm not able to reply as your private
messages are turned off. You can adjust your preferences in your
settings. Thanks!
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Re: Multiple Review Submissions
@Mariqueen I can assist with this. It looks like your private messages
are currently turned off. Please send me a private message with your
registered email address or you may contact us via phone at ...
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Free Birthday Gift
Hi, I just placed my order and it won't let me choose my free birthday
gift. I have an offer for a free birthday gift. I spent $29 on the app
using a gift card, and my order has been placed. I already...
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Re: Free Birthday Gift
@FragrantK Sorry to hear that! It looks like your private messages are
currently turned off. Please send me a private message with your order
number and the gift you were trying to redeem or you may c...
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Re: Free Birthday Gift
My order #I was trying to redeem the Moroccan Oil Hair Hydration gift
set. It's my birthday month
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Re: Free Birthday Gift
@FragrantK Please send me a private message with the requested
information after updating your private messaging settings so I can
further assist. Thanks!
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1 Reply
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Re: Free Birthday Gift
I'm sure I did ...I'll have to get it figured out. I wish there was a
chatbox on the app to message with concerns, etc
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Beauty offers
Are there any updates on the problems adding beauty offers to the cart?
I see others are having the same problem of it stating they are out of
inventory, even though they are new and still up. I did a...
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Re: Beauty offers
I am having the same problem and been happening since last week and no
add sample button anymore either. Site is super glitchy and couldn't
even post this comment on the website so had to use the app. Very
frustrating!!!!!
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Re: Beauty offers
@chloebiggle We haven't received an update on this issue yet and
appreciate your patience while it is being looked into further.
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Sephoria
I know that Sephoria is sold out. Is there any possible chance to get
tickets some how? Or is there a chance the day of that they will do last
minute GA at the door? Like any possible chance at all?? Please help me
out! Thank you!
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1 Reply
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Re: Sephoria
@LL1404 I regret that the Sephoria tickets have sold out and we will not
be releasing more.
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Missing Points
Hello, I recently made a purchase over $75 during the promo where you
would get an additional 500 points. I made the purchase on Thursday and
still haven't had the 500 bonus points added to my account. I would love
some help with this. Thank you!
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1 Reply
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1 Reply
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Re: Live Chat Unavailable?
@Sheepmommy If all chat agents are occupied, it will show live chat as
unavailable. It looks like your private messages are currently turned
off. If you'd like to be assisted here, please send me a pr...
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Gift card balance disappeared
I added a gift card, that was bought at Sephora, of $100. I used a
portion of it for one order of $64.41 so I should have $35.59 left. When
I tried to checkout for another order the gift card was not ...
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Re: Gift card balance disappeared
Unused, unscratched Sephora gift cards with $0 balance, fraudulently
used online!
Sephora is doing nothing to help us. Let’s report them to
the FTC and to the BBB … we don’t deserve to be cheated!
I ...
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Re: Gift card balance disappeared
Hi idk if Sephora is a scam or if their customer’s information/accounts
have been compromised but I uploaded a $50 gift card that I was gifted
to my account that once showed the intended balance of $5...
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Re: Gift card balance disappeared
Unused, unscratched Sephora gift cards with $0 balance, fraudulently
used online!
Sephora is doing nothing to help us. Let’s report them to
the FTC and to the BBB … we don’t deserve to be cheated!
I ...
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0 Replies
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Re: Gift card balance disappeared
Hi @sephorascam, I'm sorry to hear about this and I'll send you a
message shortly. Best, Laurie
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Re: Gift card balance disappeared
This happened to me in April and still have no resolution. Please
contact me asap. Thanks
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1 Reply
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Re: Gift card balance disappeared
Why does this keep happening? It seems like it happens several times a
month? What is the problem with Sephora gift cards? Have you had someone
address your concerns?
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$100 gift card balance disappeared
I received a $100 gift card a month ago, and when I went to use it in
the store it said I had a balance of $0.00 on the card. I had never used
the card before and hadn’t even taken it out of the packa...
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Re: $100 gift card balance disappeared
Same exact thing happened to me in March, 2024!! Received a gift card
for Christmas, checked the balance which showed up as $100. When trying
to use it at the store, it rang up as zero! When I went ba...
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Re: $100 gift card balance disappeared
This happened to me in April and still have no resolution. Please
contact me asap. Thanks
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Re: $100 gift card balance disappeared
can you help me with this? it seems like the same thing has happened to
me and the $100 giftcard has gone to $0 without being used
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