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193,734 Posts
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Missing sample in online order
Hi! I just received my online order, opened it and noticed that it's
missing one sample that I was very excited about. It's not the first
time it happens and really sad! It was a perfume sample and I ...
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Re: Missing sample in online order
@ienn I'm sorry to hear that! It looks like your private messages are
currently turned off. Please send me a private message with your order
number or you can contact us by phone at 1-877-737-4672 or ...
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Missing Samples, Birthday Gift, Products???
Let me start this by introducing myself. I've been a die-hard Sephora
fan since the early 2000s. I have thousands of Beauty Insider points and
a long list of products I buy from Sephora exclusively. T...
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Shipment
Hello I purchased order yesterday with over $80 & I wasn't offered any
giveaway with the order. Though I found a message on the website claims
that I should be receiving gift while purchase anything over $30 Thanks
to reply Fatma
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Re: Shipment
@Fnaguib I regret that we aren't able to make any modifications to your
order once it has been placed. In the future, you can view available
offers here> www.sephora.com/beauty/beauty-offers
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Repair
Spoiler (Highlight to read)Good afternoon. The Dyson styler stopped
working. It turns on for 2-3 seconds and then stops working. The
indicator flashes red. Please provide information on how to send th...
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AfterPay Discount Not Applied
I placed an order yesterday (using AfterPay) in order to get the 25%
discount. The discount was supposed to be automatically applied by
AfterPay but it did not apply. 😞 I contacted AfterPay and they ...
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Re: AfterPay Discount Not Applied
@Carma03 @Kym2 The discount should be reflected in the Afterpay email
confirmation. It looks like your private messages are currently turned
off. Please send me a private message with your order numbe...
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Re: AfterPay Discount Not Applied
Same for me, the discount hasn't been applied yet 😞 And I can't reach
customer service...
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Return Not Refunded
I returned two orders in the same box and only one has been refunded. I
very clearly labeled both return sheets & I included the unused shipping
label for the order but I have only gotten a refund for...
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After pay and 25% Discount Not Working
I have been given the real runaround here and I am exhausting all
efforts. I made a purchase on Monday with the Afterpay deal of having
25% off your basked up to a max of $50 discounted. I followed al...
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Re: After pay and 25% Discount Not Working
@kristinadams I'm so sorry to hear about this experience! The total
discount should have been reflected in your Afterpay email confirmation.
Afterpay should be assisting you further with the discount....
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Re: After pay and 25% Discount Not Working
Hey there, I have already done that. I have been in contact with
afterpay as I had mentioned - they're consistent response is that they
cannot support with a discount upon checkout as Sephora must pro...
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Re: Shipping
@DMVgal23 Thank you for your inquiry. Sephora USA does not ship
internationally at this time. You can view our global sites here>
https://www.sephora.com/beauty/international-websites
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Sephora perfume set missing gift certificate
Hello! I received a Sephora perfume sampler as a gift, but the free
fragrance certificate is missing. According to the store, the sampler
has probably been tampered with, and the gift certificate was stolen
before purchase.
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1 Reply
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Re: Sephora perfume set missing gift certificate
@Shaybabymae Oh no! It looks like your private messages are currently
turned off. You can adjust your preferences in your settings on a
browser, not the app. Please send me a private message with a ph...
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Birthday change
Hi, my birthday is in my account as October 8th but my birthday is
actually December 8th, how do i change this?
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Delete a review
I need to have a review I just put in deleted. Can someone do that for
me? I just submitted it so it hasn't been posted yet but it's the Tatcha
Dew Skin Cream.
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Delivery disaster
I made an order yesterday and today I see the shipping details and it
says delivery January 23rd!! Because Sephora is using post Canada we
don’t even know when the strike will be over!!! How awful is ...
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Re: Delivery disaster
@FZara5 I'm so sorry that your order has been delayed. It looks like
your private messages are currently turned off. Please send me a private
message with your order number or you can contact us by ph...
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Re: Delivery disaster
I saw the automatique answer on multiple posts and made sure to have
inbox activated on my account! Please stop taking us for dummies!!!
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Still Using Canada Post despite strike.
I placed an order online today, thinking that Sephora would have
switched to different couriers. But no… just received a Canada Post
tracking number. WTF Sephora the Canada Post strike has been going ...
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Re: Still Using Canada Post despite strike.
And why isn't Sephora saying anything about extending return policy? I
don't want to be using products sitting in I don't know where until
Canada Post picks it up, so I'll be returning what I purchase...
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Re: Still Using Canada Post despite strike.
I'm in the same 'boat' - and once CP is working again, I will be
refusing delivery - which means that the parcel will automatically be
returned. Not knowing how and where my order was stored for weeks...
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Re: Still Using Canada Post despite strike.
Same here. Ordered a few days ago & assumed it would be shipped courier.
Even received a shipping confirmation email. And then today, receive
another email saying shipping is delayed as it was process...
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Re: Still Using Canada Post despite strike.
At this point I am ready to boycott Sephora. I have see every other
company step up during this time, switch postal companies to ensure
costumers get their orders. I have even seen companies like fede...
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Re: Still Using Canada Post despite strike.
Omg I just wasted so much time filling my basket with gifts only to see
a January 2025 delivery!!! I am beyond annoyed!! Don’t tell me Canada
post is the only option to my neighbour! I have fed ex, up...
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Re: Still Using Canada Post despite strike.
Sephora almost never ships my orders via Canada Post. Of course the rare
time they do, it would of course be during the strike! Why ship to me
via another delivery company every other time of year and...
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1 Reply
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Re: Still Using Canada Post despite strike.
@Josie12345, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would...
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Re: Still Using Canada Post despite strike.
Agreed!!!!! I just filled cart up with Christmas gifts and at Checkout,
it gave an estimated delivery date of Jan 8, 2025!!! I read further and
realized Sephora is still using Canada Post. I'm in a ci...
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Re: Still Using Canada Post despite strike.
Yep, same here! I contacted customer service and after telling me over
and over that they were sorry for the inconvenience, but there was
nothing they could do, they ended the chat so I couldn’t reply...
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Re: Still Using Canada Post despite strike.
This just happened to me. I ordered yesterday and they shipped today
with CP knowing they are on strike. Why would they not pivot to
Purolator or UPS.
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Re: Still Using Canada Post despite strike.
@mshelly We understand your concern. While we've expanded our network to
include additional courier services, we want to ensure that every
Canadian can access the Sephora products they love. In many a...
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