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194,080 Posts
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Advent Calendar Missing Items
Missing #11 in my wife’s Moving Lights advent calendar. It looks like
this has been an issue for some in the past.
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I received a used item in my Door Dash Same day order and Sephora Chat is always unavailable.
I received my same day order yesterday and the Makeup by Mario
Moistureglow in Rose Glow had the closure tab ripped off the package and
the balm inside had a big gouge in it. Plus there was makeup on ...
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Sephora Is Not Working
Hello, my Sephora app is telling me there is an error and not allowing
me to shop or look at anything including my favorites and basket. I have
had this issue for 3 days now. If someone can please fix this, that
would be great! Thanks
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Re: Sephora Is Not Working
Seems to be a problem again--tried both on the app and on my laptop and
when I try to "place order", the order won't go through. Of course,
every time I try, there's a pre-auth charge on my credit car...
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Re: Sephora Is Not Working
@dshah I'm sorry to hear that you are having trouble! It looks like your
private messages are currently turned off. Please send me a private
message with your registered email address or you can conta...
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Re: Sephora Is Not Working
I've been having the same issue. I get a popup that says "SAAT Header is
expired." Are you getting that too? I can search for products, but it
won't let me browse, look at my cart, or do much of anyth...
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Re: Sephora Is Not Working
I'm having the same problem. I've Uninstaller and installed the app
yesterday It worked fine all day and today I'm getting the message
again.
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Re: Sephora Is Not Working
Hi @mthomas4841, I'm sorry about this! I'll send you a message. Best,
Laurie
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Re: Sephora Is Not Working
Hi @Savvyblue1998, I'm sorry to hear this! Can you please uninstall and
reinstall the app on your device? I'll send you a message shortly to
follow up. Best, Laurie
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SEPHORA CREDIT CARD SCAM
THE SEPHORA CREDIT CARD IS A SCAM I have been a Sephora customer for
several years. Last year, I was shopping at a retailer and the cashier
offered and asked if interested in the Sephora Credit Card. ...
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Re: SEPHORA CREDIT CARD SCAM
Same thing is happening to me and when I call the service line they will
do nothing to help. When I asked to cancel it they said they would not
do it. They would only reverse 1of 2 late fees when my b...
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Re: SEPHORA CREDIT CARD SCAM
I highly recommend NOT using the card and just closing out the account.
I just paid off my entire balance then got hit with a $170 charge for
"fees and interest." just for having paid off my card? I w...
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Re: SEPHORA CREDIT CARD SCAM
I wish I would have come across your review before applying. My
application hasn't been approved yet so I called the customer center
(Sephora and Comenity) asking it to be cancelled. No one was able t...
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Re: SEPHORA CREDIT CARD SCAM
WHY WOULD SEPHORA VISA CONTINUOUSLY CHARGE ME $2.00?? FOR WHAT? I HAD A
ONE TIME PURCHASE ON THIS CARD. I PAID IT ON THE DUE DATE AND STILL WAS
CHANGED A LATE FEE. I PAY THAT AND NOW YOU ARE CHARGING ...
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Re: SEPHORA CREDIT CARD SCAM
I have had the same issue. Signed up in October and never received card
or bills only to call 2 months later about late fees. This company/bank
just signs you up to loot all the possible money from late fees.I want
my late fee refunded.
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Re: SEPHORA CREDIT CARD SCAM
@GreenKanya I am so sorry to hear about this! Please contact Comenity
Capital Bank directly as they should be able to further assist with
this. Please call: 1-866-841-5037 (Sephora Visa) 1-866-864-778...
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Re: SEPHORA CREDIT CARD SCAM
Same issue here. I cannot log into my account with the account number,
and they refuse to provide me with statements. I receive mysterious
charges without knowing what happened.
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Re: SEPHORA CREDIT CARD SCAM
This is true!! It happened with me as well and don’t know what to do
about it !!
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Re: SEPHORA CREDIT CARD SCAM
Exactly! It happened to me too. Can we submit dispute? Or is there
anything we can do on this? I called customer service (10x), sent secure
message. So far has no result. It’s so frustrating.
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Re: SEPHORA CREDIT CARD SCAM
Please me too! This happened to me as well, I got hit with 110 with no
purchase. I am trying to shut down my account, I changed cards this is
horrible the worst part is my credit score.
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Re: SEPHORA CREDIT CARD SCAM
@OGmadi95 I'm sorry to hear that! If you are seeing a charge you do not
recognize and/or would like to close your account, please contact
Comenity directly by calling 1-866-841-5037 (Sephora Visa) 1-8...
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Re: SEPHORA CREDIT CARD SCAM
Hi all, I have faced a similar issue. I signed up for the card in
person, and was approved in person. The card was never delivered to me,
and I kept getting strange calls for debt collection and payme...
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Re: SEPHORA CREDIT CARD SCAM
Hi @PS1034 I'm so sorry to hear about this! I recommend contacting
Comenity Capital Bank once more and request to speak with a supervisor
for further assistance. Please contact Comenity Capital Bank b...
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Re: SEPHORA CREDIT CARD SCAM
Hey!! This is shocking and horrible. I keep getting calls from Commenity
Bank where they FINALLY left a voicemail and my good credit has been
sacked by a SUPPOSED CREDIT CARD that I have with Sephora ...
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Re: SEPHORA CREDIT CARD SCAM
Hi @DCKC, I'm so sorry to hear this happened, and I'll send you a
message for more information so we can look into this further for you.
Best regards, Laurie
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Re: SEPHORA CREDIT CARD SCAM
Hi @AngeredBeauty I am so sorry to hear about this! I will send you a
PM. Regards, Danee
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Re: SEPHORA CREDIT CARD SCAM
Also having this exact issue. I can’t find an account number anywhere
and I just keep getting hit with late fees and now my credit has
plummeted, which has been a nightmare since I’m in the process of...
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Re: SEPHORA CREDIT CARD SCAM
Same thing happening to me on a closed account and I don't even know my
account number as I wasn't monitoring. Shame on you Sephora this doesn't
look good!! Dropped my credit score 46 points which is ...
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Re: SEPHORA CREDIT CARD SCAM
I'm trying to prevent this from happening to me. I just got my first
piece of mail from sephora and I'm trying to pay off this card fast, but
I don't know what my account number is. I would really appreciate it if
you could help me find it.
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Re: SEPHORA CREDIT CARD SCAM
I have the exact same issue!! Got the card in mail, activated it but I
can never locate the account number anywhere (and it was NOT the
16digits credit card number) to view and pay online!! Calling does not
help either!!
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Re: SEPHORA CREDIT CARD SCAM
HELLO WHY WOULD SEPHORA VISA CONTINUOUSLY CHARGE ME $2.00?? FOR WHAT? I
HAD A ONE TIME PURCHASE ON THIS CARD. I PAID IT ON THE DUE DATE AND
STILL WAS CHANGED A LATE FEE. I PAY THAT AND NOW YOU ARE CHA...
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Re: SEPHORA CREDIT CARD SCAM
@ButtahBaby305 I'm sorry to hear that! We don't have access to your
credit card account, so I would recommend contacting Comenity directly
for further assistance with this. Please call: 1-866-841-5037...
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Re: SEPHORA CREDIT CARD SCAM
Hi, I signed up for a Sephora Credit card and have been waiting over 3
months for the card in the mail. The Comenity number is an automated
voice and not a real person. Pleaes help
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Re: SEPHORA CREDIT CARD SCAM
@g2222 I'm sorry to hear that! I recommend reaching out to Comenity
Capital Bank directly for assistance as Comenity Capital Bank is
responsible for sending you your card. For further assistance, plea...
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