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165,754 Posts
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Re: US has 20% off - why not Canada
Hi @girlthebest, Throughout the holidays, there will be many
opportunities for Sephora clients to save. Beauty Insiders can also keep
an eye out for additional offers online and in the app! Best regards,
Laurie
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Received the wrong order
I placed an order on November 26th which was delivered today, December
5th. While the outside label was correct, all of the items except the
beauty insider sample I picked were inside without a packin...
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Re: Received the wrong order
Hi @xfairyary, I'm so sorry about this! I'll send you a message shortly.
Best regards, Laurie
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Unable to checkout
I’m unable to checkout using any payment method. I’ve tried my sephora
credit card, my normal credit card, my debit card, paypal, but I keep
getting the same error message. “Unable to place your order...
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Re: Unable to checkout
I know this is an old thread but I am having the SAME issue! Won't let
me use my Sephora Card. I just spent an UNSUCCESSFUL hour with online
chat about this to get no resolution. I have tried everythi...
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Re: Unable to checkout
Same thing is happening to me, I keep getting an error message. "Please
verify card and address is correct". I've deleted and added it back and
it is correct! What the heck is going on?? Please help
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Re: Unable to checkout
Hi @joseortiz, I'm sorry for the trouble! I'll send you a message. Best
regards,Laurie
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Re: Unable to checkout
@sophiewanken0bi I'm sorry to hear that you are having trouble. I will
send you a PM to help.
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Re: Unable to checkout
Same problem here, I keep getting the same error message: “Unable to
place your order. Please verify that your card information and billing
address are correct.” Help!
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Re: Unable to checkout
Hi @mle1181, I'm happy to check on this and I'll send you a message.
Best, Laurie
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Zero samples again
Once again I have received zero samples, 99% of my orders I am not
receiving them and I want to know if there is a trick to actually
received them. Getting extremely disappointed in this entire company
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Re: Zero samples again
Hi @Roxychahley, My apologies! I’ll send you a message shortly. Best
regards,Laurie
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Digital events
Hello!! I recently found out about Sephora digital events. I found the
website to sign up (https://www.sephora-events.com) but all I see is
"coming soon" under each event. Is there a way I can sign up or receive
an email about these events?
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Re: Digital events
hi @DaneeBT i am having this same problem, is there any way you could
assist me as well??
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Re: Digital events
Hi @nicolaaaa6, These are part of our normal promotional emails. I'm
happy to check that you are subscribed to our emails, and I'll send you
a message shortly. Best, Laurie
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Re: Discount code at checkout
Hi @may8579, I'm sorry for the trouble with applying the promotion!
Please keep in mind there are some exclusions: This promotion is
US-only. Sephora Collection products automatically receive 30% off,...
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Missing package!
I am so disappointed in Sephora and will not be placing anymore orders!
My order says it’s been delivered but I never got it. I have a door bell
camera and there was nothing delivered to my door. Seph...
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Re: Missing package!
Hi @Hgill19, I'm sorry about this! I'll send you a message shortly.
Best, Laurie
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Re: Orders
Hi @carone123, I'm sorry about this! I'll send you a message shortly.
Best regards, Laurie
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Missing Samples
This is the third time my order has been missing samples + offers. On
one of my earlier orders about a month ago one of the offers was to get
a free trail size leave in conditioner from sol de janeiro...
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Re: Missing Samples
Hi @EmmaAlien, I'm so sorry about this! I'll send you a message shortly.
Best regards, Laurie
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Account login with phone number
I usually use my phone with in-store purchases but I am not able to
login in the app with an email because I do not know what email is
linked with the phone number and I think I have points on the account.
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Re: Account login with phone number
Hi @Siennay123, I’m happy to help and I’ll send you a message shortly.
Best regards,Laurie
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Broken Product
I ordered the Sephora Collection Soft Matte Bronzer and Contour Powder
and it came broken! I was looking forward to this! Do they replace
this?
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