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188,787 Posts
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Missing samples
Hi,My Sephora order did not come with the Dr. Barbara Sturm sample that
I selected.
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1
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1 Reply
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Re: Missing samples
Hi @person123456, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you ...
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Sephora points
Why does it say I’m exceeding 98 points when I have 102 in my account.
I’m trying to add things and I get met with this. I’m really confused.
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1 Reply
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Re: Sephora points
Hi @maddiegeist, Can you please try switching to the Canadian side of
the app, then back to the US side? This may help refresh your basket.To
do this on the app, click your name/photo icon near the bo...
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Cant Sign in
I’ve been trying to log into the Sephora app with my IPad and it’s been
giving me an error message, how can I fix this? I can log only in only
on the website.
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1 Reply
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Re: Cant Sign in
Hi @Sesamii, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would...
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iPad app not working
My iPad app suddenly stopped working and won’t let me log in. I keep
getting an error message. I tried CS but they were of no help. I deleted
the app entirely and shut down and tried again and it does not work.
It’s so frustrating
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4 Replies
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Re: iPad app not working
@loveylew oh no! It looks like your private messages are currently
turned off. Please send me a private message with your registered email
address and error or you may contact us via Facebook PM or Twitter DM
for assistance.
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2 Replies
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Re: iPad app not working
@loveylew I received your PM but I'm not able to reply as your private
messages are turned off. You can adjust your preferences in your
settings on your browser, not the app. Thanks!
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1 Reply
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Didn’t receive confirmation email after placing order
Hi I haven’t received my confirmation email after placing an order sept
13, 2024. I have my order number. Please help.
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1 Reply
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Re: Didn’t receive confirmation email after placing order
Hi @Ray1234567 I'm sorry to hear you didn't receive a confirmation email
for your order! I see that your order was successfully submitted on
9/13/24 and is currently in progress. You can view the orde...
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Lost coupon
I received a 20% off coupon in the mail earlier this week but my brother
thought it was junk mail and threw it away. Is there any way I could get
the code emailed to me or have another sent to me?
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Re: Lost coupon
Hi @DL7613645, I'm happy to check on this and I'll send you a message
shortly. Best regards, Laurie
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Re: Lost coupon
I also have the same issue & question as the other ladies! I just looked
everywhere for my 20% off coupon I also received in the mail last week,
or maybe the week before...I forget. But can you possibly send me the
coupon code please? Thank you!
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Re: Lost coupon
I received your PM but I'm not able to reply as your private messages
are turned off. You can adjust your preferences in your settings on
browser. Thanks! @BethRicas
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1 Reply
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Re: Lost coupon
@BethRicas We'll be happy to look into this for you. It looks like your
private messages are currently turned off. Please send me a private
message with your registered email address and phone number ...
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0 Replies
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Re: Lost coupon
I came here with the same question. Lost my 20% off coupon I received in
mail and my cart is full and ready for checkout. Can I be emailed the
code?
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1 Reply
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Lost Store Merchandise Card
So, I recently moved and lost my store merchandise card in the process.
I still have a picture of the card and know that there’s a huge balance
on it. I called customer support and they basically said...
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1 Reply
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Re: Lost Store Merchandise Card
Hi @RealEmi I'm so sorry to hear about this! Gift Cards and Store
Merchandise Cards are treated as cash and cannot be replaced if lost or
stolen. It looks like your private messages are currently turn...
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Fleet Optics
Sephora, I believe it’s been over a year since I asked this question so
I’m going to follow-up. How are we coming along with the ability of your
customers to enter delivery instructions in their accou...
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Re: Fleet Optics
Hi @Pugluma Currently, there is not an option at checkout to enter
delivery instructions. However, after you receive your tracking number,
you are welcome to contact the carrier directly to provide them with
delivery instructions.
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Re: Fleet Optics
Fleet Optics does not have the know how to deliver to condominiums
securely or consistently. Let’s not pretend this isn’t a well
established fact. But if you could kindly give me the number I should
b...
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Re: Fleet Optics
Ah, their “contact page”. I’m well aware (“contact” it is not … works
about as well as their delivery practices). This has been another
colossal waste of time, but I hope I’ve pointed out the flawed l...
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Re: Fleet Optics
@Pugluma Fleet Optics can be contacted here >
https://fleetopticsinc.com/contact-us/#tab2
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Fleetoptics: driver lied about attempts to deliver and has sent the item back
Hello, I ordered a package with three items from Sephora on Nov. 19.
There was one attempt to deliver and when I ran downstairs (I live in a
condo building) there was no one there.I received a text st...
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Re: Fleetoptics: driver lied about attempts to deliver and has sent the item back
SAME THING HAPPENED TO ME.The delivery guy didnt even try to contact me
and my package went back to the warehouse according to the delivery guy
WAS REJECTED MY THE RECIEVER which is COMPLETELY LIE.I N...
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3 Replies
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Re: Fleetoptics: driver lied about attempts to deliver and has sent the item back
@rittach1221 I received your PM but I'm not able to reply as your
private messages are turned off. You can adjust your preferences in your
settings on a browser, not the app. Thanks!
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0 Replies
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Re: Fleetoptics: driver lied about attempts to deliver and has sent the item back
@rittach1221 oh no! It looks like your private messages are currently
turned off. Please send me a private message with your order number or
you may contact us via phone at 1-877-737-4672 or via our live chat for
assistance. Thank you!
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1 Reply
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Re: Fleetoptics: driver lied about attempts to deliver and has sent the item back
I just messaged you.I contacted support live chat they did notging about
it saying they unable to reship my package that was returned to
warehouse. I never even recieved an attempt for delivery
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Re: Fleetoptics: driver lied about attempts to deliver and has sent the item back
@beatricebee I will look into this for you and send you a PM.
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1 Reply
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Re: Fleetoptics: driver lied about attempts to deliver and has sent the item back
Here is a copy of an email they just sent to me in response to my email,
also enclosed. Sephora is a massive brand (and I have been a loyal fan;
still am) but-- they can do better than this. Get anoth...
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Didn’t get my points back after canceling my order
I canceled my order but didn’t get my points back from one of the
products I wanted to get with my points.
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1 Reply
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Re: Didn’t get my points back after canceling my order
@LaSonya1 I can confirm your 100 points were restored! Please try
logging out of your account then logging back in if you're not seeing
the update.
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Hyaluronic Acid 2% + B5 Hydrating Serum
I ordered this product from Ordinary directly before and the serum was
without any colors. This time I ordered via Sephora and it's yellowish
color. I want to make sure the product is not defective. Can I please
have a response? Order
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1 Reply
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Re: Hyaluronic Acid 2% + B5 Hydrating Serum
Hi @Valery72 As shown on the product page, this new formula has a slight
yellow tinge when compared to The Oridinary's previous formula due to
the addition of a ceramide blend. This is the natural colour of this new
raw material.
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I CANT LOG INTO MY ACCOUNT - Email and password not working
Hi, everytime I try to log into Sephora it won't log in and I tried to
reset my password but it won't even change it. It says: " There is an
error with your email and/or password. Passwords are 6 to 1...
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