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165,590 Posts
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Recieved a Sephora package with my name and address on it but did not ordered
Hello, I recently just came back from a trip and I saw a Sephora package
with my name and address on it but I did not ordered it. Last time I was
at Sephora was one day before I left for my trip, and ...
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Live Chat
Can someone from Live Chat assist me with my order? Chat is alwats
unavailable. Thanks!
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Right before Christmas and there all gone :(
I just lost all my points that almost accumulated to 5,000 right before
Christmas. I was going to get something for my mom with the points and
now I won't be able to 😞 Is there anything I can do to get them back?
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Re: Right before Christmas and there all gone :(
The same thing happened to me! 😞 I went in yesterday to make a purchase
and my receipt had zero points listed after 2 years of saving them
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Re: Right before Christmas and there all gone :(
@ilona1 Points don’t expire as long as you have made a purchase or
redeemed a reward or free birthday gift within the last year. I will
send you a PM for more information.
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Re: December birthday
Hi @Jazzycami Yes! Although we no longer send reminder emails, you can
claim your birthday gift any time during your birth month. To claim your
gift in store, simply provide your Beauty Insider accoun...
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Re: December birthday
be careful, Sephora does not take into account that the better gift
options will run out very quickly leaving the December birthday people
with little to no options.
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Accidentally did not take the customer service survey
I accidentally exited the call with my awesome customer service agent
before the survey hit. Is there any chance he could get a 5 star review?
He was so patient and so helpful that I wish I could give him even more
than just a 5 star review.
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I can’t add my address at checkout
When I go to checkout and try to add my shipping address, I input all my
details but when I try to save it, it tells me to add my address on the
address line even though I already wrote it. I live in ...
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Re: I can’t add my address at checkout
Same issue. I have been trying to place my order all day and it will not
allow shipping address (also to Canada). And no option for in store pick
up like I did last time. Very frustrating and I am about to abandon my
entire order!
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Unable to redeem birthday gift
There is no option to add my birthday gift to my order when I click on
cart. I went to each individual birthday gift within the Sephora app and
there was also no option there to add to cart. Most gift...
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Re: Unable to redeem birthday gift
@natashab09 I'm sorry to hear that you are having trouble. I will send
you a PM.
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Canceled Order due to Unsuccessful Authorization???
I placed the same order 3 times for 2 Sephora eyeliner pencils and all
three times were cancelled with the "Unsuccessful Authorization" listed
in status. The items are in stock with no low stock sign ...
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Re: Canceled Order due to Unsuccessful Authorization???
Same thing happened to me on the same day. Super weird and I know it
wasnt my card because I used it successfully in two different places
after. Now I have to wait for the money to come back to order it again.
Kinda sad lol
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Re: Canceled Order due to Unsuccessful Authorization???
It's ridiculous!! I think I just saw some older post saying it might be
because of points deduction if you're using that. I haven't tried, but I
was trying to redeem my points with the purchase. Will ...
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Re: Canceled Order due to Unsuccessful Authorization???
Hi @litoriver, I'm sorry to hear this! Please call 1-877-SEPHORA
(1-877-737-4672) or chat online here >
https://www.sephora.com/beauty/contact-us where a Beauty Advisor can
further assist you. Best regards, Laurie
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Re: Canceled Order due to Unsuccessful Authorization???
I used the online chat and the first beauty advisor verified a bunch of
info and said was going to place my order for me. Then 7 minutes later a
notice popped up saying "waiting time less than 1 min" ...
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Re: Canceled Order due to Unsuccessful Authorization???
Hi @litoriver, I'm so sorry about this! I'll send you a message shortly.
Best, Laurie
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Sephoria virtual
I never received the Dr. Jart product in my virtual swag bag. I
contacted customer support chat and they said they would send me the
missing product within 3 weeks and It’s been over a month or more, ...
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Order processing still?
I purchased my order two days ago and it is still processing what do I
do it is Sunday so I’m wondering if it’s because the mail don’t run on
Sunday what are your thoughts
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Re: Order processing still?
@dancemomsfan It can take a couple business days to process and ship
your order. As soon as it ships, you will receive an email with the
tracking information.
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Digital event
Hi! I'm subscribed to sephora promotional emails but never get emails
about digital events. Can my account be reset to be able to recieve
them?
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Help I think someone is using my account
I’m a vib member I don’t think that they can get my discounts or
anything but I just got an email someone used my account at Hillcrest
mall today and made a purchase for a product I didn’t buy. I like...
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Re: Help I think someone is using my account
@itzyourgirlstef I'm sorry to hear that! I will send you a PM for more
information.
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Cancelled Order
Hi, I cancelled my order 7 days ago and still have not received a
refund, the order is still "processing" on my bank account. When will I
receive the refund?
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Re: Cancelled Order
Hi @lotus444 The amount you may be seeing on your bank statement is a
temporary pending authorization, not a charge, and it will automatically
drop within 1-7 business days. Please rest assured we haven't charged
you for the cancelled order.
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Missing samples
Hi, I recently made an order during Black Friday but I'm missing several
sample and trial items in my order.I used the GOSLEIGH promo code and
saw the sample bag I picked in my cart. I also picked the...
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Insiders challenge text alerts can’t sign up
Hiii so I can’t sign up for the beauty insiders text alerts for the 100
points even though I have put in my phone number multiple times. What
should I do???
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Re: Insiders challenge text alerts can’t sign up
I had that issue too because I was previously subscribed. To fix it, I
unsubscribed from the text notifications, then signed up afterwards to
get my points. Give that a try to see if it works for you!
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