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165,550 Posts
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PEDIDO CANCELADO
Hola, el dia de ayer realize un pedido y a los 5 minutos me cancelaron,
alguien sabe que tiempo se toma en reembolsarte el dinero? No entiendo
porque la cancelación.
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Veho
As an avid Sephora shopper. I am extremely disappointed in the delivery
service they are using. Many of my packages have not been delivered on
time since they have begun to use Veho. This particular d...
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Re: Veho
@rutz I'm sorry to hear about this experience and I will share this
feedback with the appropriate department.
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Unsuccessful Authorization
I've placed three orders and each time I'm getting a confirmation of
order placed and then later when I check it says cancelled and
unsuccessful authorization, but I have pending charges for each orde...
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Re: Unsuccessful Authorization
Same thing happened to me on the same day. Super weird and I know it
wasnt my card because I used it successfully in two different places
after. Now I have to wait for the money to come back to order it again.
Kinda sad lol
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Re: Unsuccessful Authorization
Hi @Angelgg sorry to hear about this! I'll take a look then send you a
PM.
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Sephora Brush Cleaner solid????
Where is the Sephora hard soap brush cleaner in round pot???????
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Re: Sephora Brush Cleaner solid????
So it’s just temporary? Usually when things are out of stock they still
show up on here but this item is gone.
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Re: Sephora Brush Cleaner solid????
@missvixen It looks like this product is currently unavailable online.
You can view other options here>
https://www.sephora.com/shop/cosmetic-brush-cleaner
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Impossible to redeem Beauty Insider offer
Hello, I received the beauty insiders offer today (12/01) for 20% off
with promo code YAYGIFTING but everytime I try to enter the code I have
the following message "Must be logged into Beauty Insider ...
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Re: Impossible to redeem Beauty Insider offer
Hi, I have the same issue, I am trying to order in the US but I get the
same error message. Can somebody help me please?
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Re: Impossible to redeem Beauty Insider offer
Hi @MARIAMLEKV I see that you have an excluded brand in your basket.
Please note the code will not apply toward any excluded items/brands.
I'm sorry about that!
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Re: Impossible to redeem Beauty Insider offer
Hi @lisaolrbh, My apologies, this is a US-only promotion. However,
throughout the holidays there will be many opportunities for Sephora
clients to save. Please keep an eye out for other offers online and in
the app! Best regards, Laurie
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Re: Impossible to redeem Beauty Insider offer
Disappointing as we’ve had this offer in prior years, the same as the US
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Re: Impossible to redeem Beauty Insider offer
Hi @7Tea, I'll take a look further and I'll send you a message shortly.
Best, Laurie
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Re: Impossible to redeem Beauty Insider offer
@LaurieBT can the yaygifting code be used in-store?
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Re: Impossible to redeem Beauty Insider offer
@LDubai Yes, it can be used online or in store! Please note it is a
one-time use code!
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Re: Impossible to redeem Beauty Insider offer
Hi @Brenaelong I see that you were able to place your order with the
discount code!
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Re: Impossible to redeem Beauty Insider offer
I am in the US too and I am unable to use YAYGIFTING promo code.
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Re: Impossible to redeem Beauty Insider offer
@RiaFerna sorry to hear that. I'm sending you a PM.
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Re: Impossible to redeem Beauty Insider offer
I am in the US and the same thing happened to me, too.
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Re: Impossible to redeem Beauty Insider offer
Hi @feifei2022 Sephora Collection 30% off will automatically apply when
Sephora Collection items are added to basket. Please note that Dyson,
Oribe, Chanel, The Ordinary, Nutrafol, and Proven products...
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How to link my phone number to my account?
Hi! I’ve always purchased in store so I’m trying to figure out how to
link my phone number with all my points to my account online. Thanks!
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Re: How to link my phone number to my account?
Hello! Trying to link my phone number to my email to sync my points. I
can't seem to figure it out.
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Re: How to link my phone number to my account?
Hi @Saosin, I’m happy to assist! I’ll send you a message shortly. Best,
Laurie
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Re: How to link my phone number to my account?
Of course, @Saosin! To reply to my message, please click the envelope or
bell icon near the top of your Community screen. Thank you! Best, Laurie
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Re: How to link my phone number to my account?
Hi! I also have a problem with this. Will be glad to have help. Thanks.
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Re: How to link my phone number to my account?
Hi @jhc24, I'm happy to help! I'll send you a message requesting your
registered email address and phone number so I can link them. Best,
Laurie
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Re: How to link my phone number to my account?
Hi, I have my phone number connected to my points, but I can’t seem to
connect it to my email to access my points. What should I do?
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Re: How to link my phone number to my account?
I am having a similar problem as well and was looking for a solution.
I've been making in store purchases not realizing those points are
different from my online account
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