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190,199 Posts

Airport Broke Item

I have barely used this highlighter, opened up my makeup bag after coming home from the airport to find my highlighter broken. Is there anything that can be done? Thank you! pls help I’m so sad

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Re: Airport Broke Item

I totally understand how frustrating that can be! Airport travel can be rough on makeup bags, especially with all the movement and handling. One trick to try is using rubbing alcohol to press the brok...

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Re: Airport Broke Item

HI @adareoyo I'm so sorry to hear your item was damaged at the airport. Regretfully, we are unable to offer a return or exchange as this item was purchased intact then was later damaged.

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How to link Sephora card to online account

How do I link my Sephora beauty insider card to my online account?

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Re: How to link Sephora card to online account

Hello, I also need help with this. Thanks

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Re: How to link Sephora card to online account

@SalemG It looks like your private messages are currently turned off. Please send me a private message with your registered email address and BI card number or you may contact us via phone at 1-877-73...

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Re: How to link Sephora card to online account

Hello I need help with this too

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Re: How to link Sephora card to online account

Hi @katieb53, I'll send you a message to assist! Best, Laurie

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Re: How to link Sephora card to online account

I need help with this as well. Hoping I can get an answer on how to connect them.

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Re: How to link Sephora card to online account

@DeeVirgil I will send you a PM.

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Re: How to link Sephora card to online account

It worked! Thank you so much!

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Re: How to link Sephora card to online account

I am trying to do this as well.

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Re: How to link Sephora card to online account

Hi @okiyoki, I'll send you a message to assist! Best, Laurie

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Re: How to link Sephora card to online account

i need help with this too

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Re: How to link Sephora card to online account

@sWiftIe1387000 I will send you a PM.

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Re: How to link Sephora card to online account

@KaitWheater7 I will send you a PM to help.

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Re: How to link Sephora card to online account

@KaitWheater7 I will send you a PM to help.

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Re: How to link Sephora card to online account

Please help IM having same issue

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Re: How to link Sephora card to online account

@ayeeeana I received your PM but I'm not able to reply as your private messages are turned off. You can adjust your preferences in your settings on a browser, not the app. Thanks!

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Re: How to link Sephora card to online account

@ayeeeana I can help with this! It looks like your private messages are currently turned off. You can adjust your preferences in your settings on a browser, not the app. Please send me a private messa...

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Re: How to link Sephora card to online account

I was wondering why I never heard back from you. I fixed my preferences tho.

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Another month of sold out beauty insider point items

The website barely works and I will get the email that there are new items on the beauty insider rewards bur every single time they are sold out by the time I get the website to work. It's amazing tha...

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Re: Another month of sold out beauty insider point items

I also have the same struggle, been trying for 3 years which is crazy!! My points will expire soon and now I'm panicking and dk what to do. Such a shame!

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Re: Another month of sold out beauty insider point items

The program is pointless. I have tried anytime of the day to access the gifts, middle of the night and they are always sold out. It's gimmick to get you spend money for rewards that cannot be redeemed...

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Re: Another month of sold out beauty insider point items

This is disheartening. I work in the health field and can’t set an alarm to look at reward items right at noon. I honestly thought it wouldn’t be that hard to get 2000 point or higher reward if I just...

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Re: Another month of sold out beauty insider point items

I noticed people are really quick to grab those goodies.

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Re: Another month of sold out beauty insider point items

Hi @whisperm Our Beauty Insider Rewards are limited and available while supplies last. Some may go out of stock very quickly. I recommend checking back on our rewards page every Tuesday and Thursday a...

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Free products for review

I saw in reviews of some products the note “received free product for review”. How can I become a part of this?

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Skincare sample promo code not working

Hi, I was about to place an order and saw under offers for skincare samples the one for $40 purchase or more to choose either sol de janeiro or Guerlain abeille sample. I can’t seem to add that coupon can I get some help? Thank you!

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Re: Skincare sample promo code not working

Same here!

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Re: Skincare sample promo code not working

@BrandiBut It looks like there is a technical issue with this promo and I have forwarded this to be looked into further.

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Re: Skincare sample promo code not working

Thank you so much for your help @keelybt! really appreciate it! 🙂

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Samples no longer offered?

Sephora used to offer 3 free samples with orders, then they cut it to 2. Now there’s not even an option to pick any samples at all. There have been NO samples shown for my last two orders. The first t...

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Re: Samples no longer offered?

Yep. It’s real sad that even paper samples are being taken way from us. I blame it on the universal free shipping. When the feature was just free shipping for Rouge members, the samples were nine mini...

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Re: Samples no longer offered?

Just ordered this week and no button for mine either. There was no pop up above either. Just nothing. I did look and I had to go to rewards link to use some of my points but I had to find it and some ...

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Re: Samples no longer offered?

I came on here wondering the same thing and after reading the comments, lo and behold I found it in an area towards the bottom right (on desktop) where it is super easy to miss. That's shady.

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Re: Samples no longer offered?

Today I have no option for samples, promo offers or points bizarre. Just nothing 😞

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Re: Samples no longer offered?

@Alloo You should have the option to add samples and rewards to your basket on the first page of checkout! If you're on the app, you'll need to scroll down to the bottom to where it says "Beauty Insid...

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Re: Samples no longer offered?

Agree. The reason I religiously ordered from Sephora was for the samples so I could try new products. Without that perk, I no longer feel loyal and will just as likely order from Nordstrom or Blue Mercury, etc.

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Re: Samples no longer offered?

I agree, I do not see sample options on the phone or my desktop. Without samples, I would hesitate to buy many products, not sure what Sephora is playing at.

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