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193,749 Posts
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New milk makeup mini bronzer stick not rolling up?
Hi! I recently bought the milk bronzer stick but mine won't roll up.
Does anyone know how to fix this issue without having to dig out the
product?
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0
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0 Replies
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Still Using Canada Post despite strike.
I placed an order online today, thinking that Sephora would have
switched to different couriers. But no… just received a Canada Post
tracking number. WTF Sephora the Canada Post strike has been going ...
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25
| 15 Hearts |
25 Replies
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Re: Still Using Canada Post despite strike.
What an absolute joke. I ordered something on December 1 after I saw
that they were switching carriers. This new order was to replace one
that I ordered on Nov. 13, and is therefore stuck in Canada Po...
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| 0 Hearts |
0 Replies
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Re: Still Using Canada Post despite strike.
And why isn't Sephora saying anything about extending return policy? I
don't want to be using products sitting in I don't know where until
Canada Post picks it up, so I'll be returning what I purchase...
2
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| 2 Hearts |
0 Replies
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Re: Still Using Canada Post despite strike.
I'm in the same 'boat' - and once CP is working again, I will be
refusing delivery - which means that the parcel will automatically be
returned. Not knowing how and where my order was stored for weeks...
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0
| 2 Hearts |
0 Replies
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Re: Still Using Canada Post despite strike.
Same here. Ordered a few days ago & assumed it would be shipped courier.
Even received a shipping confirmation email. And then today, receive
another email saying shipping is delayed as it was process...
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1
| 5 Hearts |
1 Reply
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Re: Still Using Canada Post despite strike.
At this point I am ready to boycott Sephora. I have see every other
company step up during this time, switch postal companies to ensure
costumers get their orders. I have even seen companies like fede...
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0
| 0 Hearts |
0 Replies
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Re: Still Using Canada Post despite strike.
Omg I just wasted so much time filling my basket with gifts only to see
a January 2025 delivery!!! I am beyond annoyed!! Don’t tell me Canada
post is the only option to my neighbour! I have fed ex, up...
3
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| 3 Hearts |
0 Replies
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Re: Still Using Canada Post despite strike.
Sephora almost never ships my orders via Canada Post. Of course the rare
time they do, it would of course be during the strike! Why ship to me
via another delivery company every other time of year and...
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1
| 3 Hearts |
1 Reply
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Re: Still Using Canada Post despite strike.
@Josie12345, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would...
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0
| 0 Hearts |
0 Replies
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Re: Still Using Canada Post despite strike.
Agreed!!!!! I just filled cart up with Christmas gifts and at Checkout,
it gave an estimated delivery date of Jan 8, 2025!!! I read further and
realized Sephora is still using Canada Post. I'm in a ci...
2
0
| 2 Hearts |
0 Replies
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Re: Still Using Canada Post despite strike.
Yep, same here! I contacted customer service and after telling me over
and over that they were sorry for the inconvenience, but there was
nothing they could do, they ended the chat so I couldn’t reply...
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| 1 Hearts |
0 Replies
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Re: Still Using Canada Post despite strike.
This just happened to me. I ordered yesterday and they shipped today
with CP knowing they are on strike. Why would they not pivot to
Purolator or UPS.
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0
| 1 Hearts |
0 Replies
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Re: Still Using Canada Post despite strike.
@mshelly We understand your concern. While we've expanded our network to
include additional courier services, we want to ensure that every
Canadian can access the Sephora products they love. In many a...
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13
| 0 Hearts |
13 Replies
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Re: Still Using Canada Post despite strike.
This is a load of BS. Read the posts, so many people are getting
packages via other couriers. If you used an alternate method there would
be fewer people waiting on their products.
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0 Replies
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Re: Still Using Canada Post despite strike.
This is absolutely an unacceptable response! I will never order from
Sephora again. I had 400 dollars worth of Christmas gifts. I can't
afford to go out and spend another 400. Things are tough enough for
people this year. Do better!!!
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0
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0 Replies
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Re: Still Using Canada Post despite strike.
Sorry to say, but this kind of cookie cutter response just doesn't
work... Is Sephora going to do anything to rectify stuck orders??
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| 4 Hearts |
0 Replies
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Re: Still Using Canada Post despite strike.
Hi @keelybt ! What options are being given to people with order shipped
through Canada Post? Everywhere else I’ve ordered from has shipped
through Purolator or UPS. I’d have even been fine having it s...
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| 2 Hearts |
0 Replies
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Re: Still Using Canada Post despite strike.
Every other company in Canada that was using Canada Post has pivoted and
are now using FedEx, UPS or Purolator. Obviously Sephora is a dinosaur
that can’t keep up. RIDICULOUS!
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1
| 4 Hearts |
1 Reply
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Re: Still Using Canada Post despite strike.
This is not something that can be explained away by "oh, they are just
dinosaurs". This is a fiscal decision where Sephora calculates that
their annoyed Canadian customers don't impact their 3+ billio...
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0
| 0 Hearts |
0 Replies
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Re: Still Using Canada Post despite strike.
@keelybt Unfortunately at this time Canada Post is not the best option
for anyone living in Canada. Sephora has had ample time to get this
sorted out, and hasn’t. That is poor customer service. I don’...
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| 7 Hearts |
6 Replies
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Re: Still Using Canada Post despite strike.
The same thing happened to me ! They knew the strike was coming yet they
shipped it out the day before they went on strike ! It’s just ridiculous
and poor customer service ! We paid for those items an...
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5
| 3 Hearts |
5 Replies
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Re: Still Using Canada Post despite strike.
Hi all, I'm sorry to hear this! If you would like us to look into this
here in the Community, please be sure to check your private message
settings. You can adjust your preferences in your Community s...
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4
| 0 Hearts |
4 Replies
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Re: Still Using Canada Post despite strike.
I tried live chat and the person kept telling me they were sorry for the
situation but there was nothing they could do. And then they ended the
chat Dino could not reply any longer!! Absolutely unacceptable.
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3
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3 Replies
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Re: Still Using Canada Post despite strike.
Same situation here! They shipped mine via Canada post way after the
strike started, I live in a house in an urban area and get deliveries
from fed ex, purolator, canpar, ups and dhl almost daily and ...
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2
| 0 Hearts |
2 Replies
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Re: Still Using Canada Post despite strike.
I also encountered the same situation. Just because they created a
shipping label doesn't mean it left the warehouse which when I checked
the status of my order it says label created awaiting pick up....
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0
| 0 Hearts |
0 Replies
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Re: Still Using Canada Post despite strike.
@Ibnana @minimay sorry to hear about this. It looks like your private
messages are currently turned off. You can adjust your preferences in
your settings on a browser, not the app. Please send me a pr...
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0
| 0 Hearts |
0 Replies
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SEPHORA GIFTCARD - WALGREENS 50$ - $0 BALANCE
I am absolutely FURIOUS ! I been a member of Sephora for a decade or
more. I stopped at the Walgreens by my home that I frequent at. I
grabbed a 50$ Sephora card, I almost bought Ulta. My daughter's 2...
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0 Replies
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Issues with Checking Out
Hello I am trying to check out my Urban Decay Seeing Double All Nighter
Waterproof Setting Spray - Holiday Makeup Set however every time I click
checkout the item just disappears from my cart and I am...
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1
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1 Reply
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Re: Issues with Checking Out
@TabRz, my apologies! It looks like this item is out of stock online and
you did not place an order for it. I apologize for the trouble. Best,
Laurie
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0 Replies
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Sephora perfume set missing gift certificate
Hello! I received a Sephora perfume sampler as a gift, but the free
fragrance certificate is missing. According to the store, the sampler
has probably been tampered with, and the gift certificate was stolen
before purchase.
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2
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2 Replies
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Re: Sephora perfume set missing gift certificate
@Shaybabymae Oh no! It looks like your private messages are currently
turned off. You can adjust your preferences in your settings on a
browser, not the app. Please send me a private message with a ph...
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1
| 0 Hearts |
1 Reply
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0 Replies
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Unused Gift card with zero balance
I received a gift card with $100 on it for Christmas. It was purchase at
a Kroger grocery store and when I went to use it, it had a zero balance.
After calling the number on the back of the card, they...
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21
| 3 Hearts |
21 Replies
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Re: Unused Gift card with zero balance
I just had the same thing happen to me. So frustrated. We used our last
$50 to buy my daughter a Sephora gift card for her birthday. She even
waited it out for the friends and family sale to purchase ...
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0
| 0 Hearts |
0 Replies
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Re: Unused Gift card with zero balance
Hi everyone, Same issue here!! Zero balance on a brand new gift card. I
am hoping Sephora will be able to resolve my gift card issue here. I
bought my friend a $200 Sephora gift card for her birthday ...
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4
| 0 Hearts |
4 Replies
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Re: Unused Gift card with zero balance
I just had the same happen to me a $25 dollar gift card was purchased
July 14th at a Jewel and was given on August 18th. When the balanced was
checked the card had a zero balance. Called the number on...
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0
| 0 Hearts |
0 Replies
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Re: Unused Gift card with zero balance
Hi @LoCxx, I'm so sorry to hear about this! I'll send you a message
shortly. Best regards, Laurie
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2
| 0 Hearts |
2 Replies
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Re: Unused Gift card with zero balance
i just went in store today to use my brand new $50 gift card and was
told it had a $0 balance..
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1
| 0 Hearts |
1 Reply
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Re: Unused Gift card with zero balance
@livdonnelly2003 I'm sorry to hear that! It looks like your private
messages are currently turned off. Please send me a private message with
your gift card number or you can contact us by phone at 1-8...
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| 0 Hearts |
0 Replies
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