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166,007 Posts
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Same day delivery order has not arrived- no way of tracking
I placed a same day delivery order first thing this morning. It’s now
well past midnight and needless to say I have not received my order and
when I go to check on the status it says “processing”. I l...
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Wrong shipping address
Hi, I placed a large order and got an email today saying it’s been
shipped — but I saw that it shipped to the wrong address!! Can someone
help? thanks!
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Gift Card
My boyfriend gifted me a sephora gift card for my birthday less than a
month ago, and I tried to use it today and it says the balance is zero
when I have never used it. Please help.
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YAYGIFTING code not working
I used the YAYGIFTING promo code for an order but realized that I missed
adding a few items to my cart. I cancelled the order thinking that I
could use the code again since my original order was no lo...
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Birthday gift
I'm pretty sure that today is when my bday gift ends and I tried to buy
it before 12 am so that I'm not late. When I tried to do that then I
couldn't click it not because it was out of stock but becau...
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JCPenney scent voucher
I found my lost scent voucher that was gifted to me a few years back
from my girlfriend. I went to JCPenney today only to find that Sephora
was no longer there. My girlfriend and I would really be dis...
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Canceled order
Hi, so I recently placed an order on Sephora and then canceled a few
mins later cause I realized that I won’t be in town for two weeks to
pick it up so I canceled it and was wondering how long it would take to
issue my refund?
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YAYGIFTING
why is the YAYGIFTING code is not available in Canada and why did we
receive an email for this promotion if we cannot use it anyway????!!!!
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Re: YAYGIFTING
I had the same problem! I got an email about the YAYGIFTING code and
then when I tried to apply the 20% off at checkout, it said the code is
only available to US customers.
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Re: YAYGIFTING
to add, I also see the promotion all over the Sephora website but when I
try to apply it, it doesn't work.
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Re: YAYGIFTING
I am also wondering about this. It appears that Canadian Sephora members
got the email for YAYGIFTING but it is not working for me at the moment.
Please let me know of any updates. Thank you!
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Re: YAYGIFTING
Hi @Atillissai, I'm sorry to hear this! I'll take a look further and
I'll send you a message. Best, Laurie
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Re: YAYGIFTING
Same. So frustrating. I’m in Canada with a full cart trying to use the
code emailed to me and unable to use.
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Re: YAYGIFTING
Hi @CookieDoughy, I'm happy to check on this and I'll send you a
message. Best regards, Laurie
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Unable to use 25% discount - Your order or profile does not qualify for the first purchase discount with Sephora Credit Card
I am not able to use the 25 percent discount although everything I am
doing seems to be correct. Can you please look into this.Looks like they
just don't want to give the discount. This is a complete ...
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Return policy question
Yesterday I bought a contour at Sephora but I did not know which was the
right shade for my skin tone and when I researched I saw that I bought a
very dark one I have not used it this new but today th...
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Order
I keep getting this message over and over again. I can't check out on
the app or on my desktop. "Unable to place your order. Please verify
that your card information and billing address are correct.If...
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Re: Order
Keep getting a ”Unable to continue purchase.” And ”Error.” I put in all
the right numbers.
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Gift card scam
I was gifted a $40 sephora giftcard for my birthday in October & barely
wanted to use it now in December, but I was told there’s a $0 balance
when I never even scratched the card # or PIN. This is so ...
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Customer service
I had worse Sephora in store experience. I went for shopping made spent
around 90. I asked associate about offers and stuff got worse reply and
followed up with online chat . . I made complaint to on...
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Brave beauty
Hi I'm trying to find out about Brave Beauty classes. I was diagnosed
with HER2+ Breast cancer and a lot of my resource booklets given to me
talk about this program and I truly feel like I would benef...
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Birthday gift
Spoiler (Highlight to read)Spoiler (Highlight to read) Hello, I have
gone to the Forest Hills in Queens, NY location 3 times for my Birthday
gift and even though I am followed around as if I am planni...
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Re: Payment
Hi @marygracegamayo, If you're referring to the Sephora Credit Card, you
can access your account online and pay your bill at >
https://d.comenity.net/ac/sephoracard or for Visa
https://d.comenity.net/...
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Missing GWP
Hello. I received my most recent order, and the Viktor&Rolf Good Fortune
Elixir GWP fragrance that I used was not included. I specifically made
one orde of 》$45 so as to get that GWP. Is there a way t...
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Re: Missing GWP
Hi @greeneyedgirl107, My apologies! I'll send you a message shortly.
Best regards, Laurie
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No Samples
I received my VIB rouge order and the package didn’t have the samples I
picked - this seems to be happening more and more with my online orders,
has anyone else experienced this?
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Re: No Samples
Okay then it's not just myself. My last three orders have been one
sample if that. I get low stock or you don't do samples depending on the
location it comes from but then don't offer it. If you don't...
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Re: No Samples
Damn same here. I think I'll stop ordering online. Really frustrating to
spend time picking something for no reason.
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