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I would love the opportunity to be a makeup tester because I am passionate about beauty and dedicated to providing honest, insightful feedback. My keen eye for detail and experience with diverse makeu...

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Hi I am wondering if I could become a product tester for Sephora I really like helping others choose a decision and putting my opinion out there

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@50ph1333 At this time, we don't provide samples to review on blogs and websites. However, you may be interested in our Affiliate Program! This program is designed to help individuals create revenue b...

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I followed this link, started the account process and this affiliate program is not worth it, I read the member terms and conditions, publisher agreement, and the affiliate agreement and immediately c...

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Unused Gift Card showing zero balance

I just tried to use a brand new gift card for $50. It is showing $0 balance. It was brand new, I just removed it from the backing and revealed the code. I have the receipt from the gift giver verifyin...

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I just got a $50 gift card for my birthday and it was used on nov 2nd and nov 13th when it was still in the mail. I didn’t even receive the card and open it until november 14th. Sephora basically said...

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Same thing happened to me. I was gifted a new giftcard and I scratched the pin and number myself but its showing 0.

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@priths18 sorry to hear that! It looks like your private messages are currently turned off. Please send me a private message with your gift card number or you may contact us via phone at 1-877-737-4672 or via our live chat for assistance. Thank you!

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This just happened to us too! The store and customer service could not help. It was bought at a Sephora store!! Their answer pretty much was too bad! Shame on Sephora, the store admitted they got rid ...

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Similar situation happened with me. I had gotten a gift card for my birthday that was unopened and when I went to use it at the store the balance showed it was zero, is there a fix to this?

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Hi @emyst, I'm sorry about this! I'll send you a message shortly. Best, Laurie

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Update for anyone searching on this: Sephora customer service asked for images of the card, and then told me it was never activated by Meijer (the supermarket) and I’d have to talk to them. My MIL had...

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Hello, I just tried to use my Sephora $50 gc that was purchased at Albertsons by my sister for my birthday and it had a $0 balance. I contacted customer service and they gave me a phone number I plan ...

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@AM90706 I'm sorry to hear that! I will send you a PM.

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The exact same thing is happening to me. I received a $50 gift card for Christmas from family. I scratched the back off last night to use it, and got a message that it has a $0 balance. Sephora — this...

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Hi @123kids4me, I'm sorry about this! I'll send you a message shortly. Best regards, Laurie

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@jessica2222 Oh no! I'll send you a PM.

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This exact same thing is happening to me and I'm so frustrated!! I was given two $25 gift cards, which I tried to use this weekend at a store and was told they have $0 balance, which is not possible b...

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Frustrating Experience with Order and Delivery

I’m writing to express my frustration with my order placed on November 6, 2024, using the 20% off promotion. It has been over three weeks, and I still have not received my package. On November 19, I c...

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@itsucks, I'm sorry for this experience! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you w...

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I have called the line many times, and they can't help me. If you have a better solution than just waiting or giving me a refund and paying full price, please message me.

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@itsucks If you would like further assistance, please adjust your preferences in your Community settings on a browser, not the app. Then, you are welcome to send Laurie a private message with your order number.

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I have changed the setting and accept any private message!

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Order Cancellation Issue

On November 30th, I confirmed that my shipping address was correct before placing my order. However, after submitting the order, I noticed that it defaulted to the old address from my previous purchas...

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Disappointing Shopping Experience at Sephora Middle East

I had the worst experience at Sephora Middle East a while ago. I was just trying to shop for some new makeup, and these two employees were following me around like I was about to rob the place. And th...

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Transfer points

I have 2 Sephora accounts under the same phone number that have a bunch of points I would like to transfer onto my main Sephora account (main doesn’t have my phone number but has accurate email). Is t...

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Wrong

I have made an account and it’s saying my birthday is August 27th when it is really August 16th. I am needing it to be changed without calling please.

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Beauty insider referral

I was wondering how I can refer a friend for Sephora beauty insider? I looked everywhere for a referral link but I don’t see one.

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Kayali point multiplier

Spoiler (Highlight to read)I been trying to buy the 3.4 fl. Oz. kayali yum boujee marshmallow perfume and trying to get the 4x point multiplier, but it will not let me use it only on the smaller perfu...

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Re: Kayali point multiplier

@yarali86 I'm sorry to hear that you are having trouble. It looks like your private messages are currently turned off. Please send me a private message with your registered email address and a picture...

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Remove Email Address from Account

Hi there! My account has two emails attached it it but I actually only have access to one email now. I would like to remove the other email from my account. Thank you!

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I’m having the same problem and would like to remove one of my email addresses. Thanks!

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Hello, I’m also having the same issue

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@emmyjaaaaay3 It looks like your private messages are currently turned off. Please send me a private message with your registered email address or you can contact us by phone at 1-877-737-4672 or thro...

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@mayaij99 I will send you a PM.

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Remove Email Address From AccountHello! I am also having the same issue with my account. I have two emails attached to my account but would like to remove one of them. Thank you!

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Hi @francescapiazza, I'll send you a message to assist! Best, Laurie

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