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165,557 Posts
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Why was I suddenly banned from returns
Hi there, I really felt like sharing my story since this has bothered me
so much. I was in the Sephora line yesterday trying to return something
on two different receipts and there was a tiny receipt ...
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Re: Why was I suddenly banned from returns
This is terrible, especially since I have recently asked for a sample
(because returning is wasteful) and had this request met with “just buy
it and return it if you don’t like it.”
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Re: Why was I suddenly banned from returns
the same thing happened to me this week!!!! i spend thousands on sephora
annually, i am a rogue and bought a bunch of shades of a bunch of
different foundations for the sale spending a couple thousand...
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Re: Why was I suddenly banned from returns
Hi @krysafe, I'm sorry for the trouble and I'll send you a message
shortly. Warm regards, Laurie
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Re: Why was I suddenly banned from returns
Hi @Anjr1 I'm sorry to hear about this. I will send you a private
message in just a moment. Regards, Danee
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Birthday gift
Hi! I am trying to redeem my birthday gift online but they won’t show as
available. Help?
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CANCELED ORDER
Hi! I've placed an order twice and both times it was canceled because "
we were unable to confirm your payment information." The money has
already been taken from my account and the phone number does ...
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Exclusives
Will you be releasing more of the sol de janeiro gift sets? It’s a shame
some of us seem to always miss out early because we have busy jobs. Not
happy about this again.
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Re: Exclusives
@Laura9768 We don't have a restock date available. I would recommend
signing up for notification on the product page or checking with your
local store.
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PEDIDO CANCELADO
Hola, el dia de ayer realize un pedido y a los 5 minutos me cancelaron,
alguien sabe que tiempo se toma en reembolsarte el dinero? No entiendo
porque la cancelación.
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Veho
As an avid Sephora shopper. I am extremely disappointed in the delivery
service they are using. Many of my packages have not been delivered on
time since they have begun to use Veho. This particular d...
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Re: Veho
@rutz I'm sorry to hear about this experience and I will share this
feedback with the appropriate department.
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Unsuccessful Authorization
I've placed three orders and each time I'm getting a confirmation of
order placed and then later when I check it says cancelled and
unsuccessful authorization, but I have pending charges for each orde...
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Re: Unsuccessful Authorization
Same thing happened to me on the same day. Super weird and I know it
wasnt my card because I used it successfully in two different places
after. Now I have to wait for the money to come back to order it again.
Kinda sad lol
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Re: Unsuccessful Authorization
Hi @Angelgg sorry to hear about this! I'll take a look then send you a
PM.
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Sephora Brush Cleaner solid????
Where is the Sephora hard soap brush cleaner in round pot???????
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Re: Sephora Brush Cleaner solid????
So it’s just temporary? Usually when things are out of stock they still
show up on here but this item is gone.
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Re: Sephora Brush Cleaner solid????
@missvixen It looks like this product is currently unavailable online.
You can view other options here>
https://www.sephora.com/shop/cosmetic-brush-cleaner
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Impossible to redeem Beauty Insider offer
Hello, I received the beauty insiders offer today (12/01) for 20% off
with promo code YAYGIFTING but everytime I try to enter the code I have
the following message "Must be logged into Beauty Insider ...
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Re: Impossible to redeem Beauty Insider offer
Hi, I have the same issue, I am trying to order in the US but I get the
same error message. Can somebody help me please?
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Re: Impossible to redeem Beauty Insider offer
Hi @MARIAMLEKV I see that you have an excluded brand in your basket.
Please note the code will not apply toward any excluded items/brands.
I'm sorry about that!
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Re: Impossible to redeem Beauty Insider offer
Hi @lisaolrbh, My apologies, this is a US-only promotion. However,
throughout the holidays there will be many opportunities for Sephora
clients to save. Please keep an eye out for other offers online and in
the app! Best regards, Laurie
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Re: Impossible to redeem Beauty Insider offer
Disappointing as we’ve had this offer in prior years, the same as the US
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Re: Impossible to redeem Beauty Insider offer
Hi @7Tea, I'll take a look further and I'll send you a message shortly.
Best, Laurie
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Re: Impossible to redeem Beauty Insider offer
@LaurieBT can the yaygifting code be used in-store?
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Re: Impossible to redeem Beauty Insider offer
@LDubai Yes, it can be used online or in store! Please note it is a
one-time use code!
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Re: Impossible to redeem Beauty Insider offer
Hi @Brenaelong I see that you were able to place your order with the
discount code!
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Re: Impossible to redeem Beauty Insider offer
I am in the US too and I am unable to use YAYGIFTING promo code.
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Re: Impossible to redeem Beauty Insider offer
@RiaFerna sorry to hear that. I'm sending you a PM.
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Re: Impossible to redeem Beauty Insider offer
I am in the US and the same thing happened to me, too.
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Re: Impossible to redeem Beauty Insider offer
Hi @feifei2022 Sephora Collection 30% off will automatically apply when
Sephora Collection items are added to basket. Please note that Dyson,
Oribe, Chanel, The Ordinary, Nutrafol, and Proven products...
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How to link my phone number to my account?
Hi! I’ve always purchased in store so I’m trying to figure out how to
link my phone number with all my points to my account online. Thanks!
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