Missing Package and No Resolution Provided!!

[Rae981]

Hi Laurie, 

I sent you a response privately. Please have a look and provide a resolution asap as it has been too long for me. Thank you

[LaurieBT]

@Rae981, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number and shipping address, I'll look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!

[anabel31]

This happened to me and refused resolution worst company 

[Rae981]

Hi, my private message is turned on. However, I sent you a dm already. Please look into this for me

[LaurieBT]

@Rae981, my apologies, I received your message but I'm unable to respond as your private messages are not enabled on your side. To adjust your messaging preferences, please use the desktop browser or mobile browser (not the app) and look for the gear/settings icon. Thank you! 

[Rae981]

Hi, I just turned it on again. Please see my private message. Thank you