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Post in Customer Support
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Vickiiiy
NEWCOMER I Insider
‎08-18-2025 07:09 PM
‎08-18-2025 07:09 PM

Gift card balance not reloaded

I have placed an online in store pick-up order but my gift card balance haven’t been load back after the order was cancelled. 

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keelybt
MOD Rouge
‎08-19-2025 06:08 AM
‎08-19-2025 06:08 AM

Re: Gift card balance not reloaded

@Vickiiiy I'm sorry to hear that! The balance should be reloaded within 48 hours. If it is past that time frame,  please send me a private message with your order number or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service

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  • 1 reply
  • ‎08-18-2025 07:09 PM
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