20% off coupon

[Helgaskelter]

I received a 20% off coupon and when I try to apply it to my order it says "Must be logged into BI, VIB, Rouge Beauty Insider account to redeem this offer." 

I don't know what I'm doing wrong. Why would you send me this coupon if I can't use it?  I see that many other customers are having this same problem. 

Please help. 

[LaurieBT]

@Helgaskelter, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your registered email address and a screenshot of the offer, I'll look into this. Alternatively, for immediate assistance, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!

[jrigs613]

I don’t have my coupon either?

[LaurieBT]

Hi @jrigs613, I'm happy to look into your inquiry further. It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with more information, I'll look into this.

Alternatively, for immediate assistance, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!