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200,403 Posts
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mini makeover
my sister's wedding is in a couple of months, so I need to try long
wearing makeup but I only need my face makeup done, since I already have
long wearing eye makeup, does that still count as a mini free makeover?
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Re: mini makeover
Hi there, Oh fun, your sister's wedding! That's exciting. 🙂 I would
call your local Sephora or the store you are planning to visit to see
and to make or confirm your appointment. Happy Halloween, Mali
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Linking VIB to Account
I recently created an online account but have had a Beauty Insider
account for over a year. This month, I was moved up to the VIB. Am
needing assistance with Linking VIB account number to my online account.
Thanks!
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Just got home and my package is nowhere to be found even though it was "delivered"!?
I just got home and checked my mailbox and the front door to find my
package but it's nowhere to be seen. I got an email from Canada Post
saying that the package was delivered but it's not. I checked ...
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Re: Just got home and my package is nowhere to be found even though it was "delivered"!?
Hi @ricebunny, I am very sorry about that! I will send you a private
message so that I can look into this for you. Thank you. Best Wishes,
Janean
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Play limited edition
I just saw via the play group that a rouge edition box came out this
morning but I was not notified. Now it's sold out. Why did you drop the
ball on this?
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Re: Play limited edition
Hi @KireiKirei, I'm sorry to hear this! I recommend that you
double-check that you're subscribed to receive all emails from Sephora
and enable push notifications on the Sephora App. I apologize for this
inconvenience! - Laurie
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limited play box
is anything going to be done about the massive issue with the play boxes
being mixed up? I ordered and really wanted ll and received l. Also my
samples I received are not what I selected.
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Re: limited play box
Hi @kjudisch, I will send you a private message so that I can help you
with this. Thanks! Best Wishes, Janean
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VIB Rouge sale
Hi I am a VIB rouge member and I was wondering why I haven't received my
coupon for the upcoming sale this coming weekend.
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Re: VIB Rouge sale
Hi @evawong20 and @KaciB, Please check out the FAQs in the Rouge Group
for more information. Thank you. Best Wishes, Janean
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Wrong Item
I ordered the Play limited edition #1 and every order confirmation I
received said #1, however I was disappointed to find box #2 arrived
today. I know they are sold out now, however the company never ...
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Re: Wrong Item
Hi @kscott14, I'm sorry to hear this! I'll send you a private message to
assist. Additionally, I went ahead and removed the screenshot from your
original post as it contained your order and tracking number. Thanks for
understanding! 🙂 - Laurie
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RE: Wrong Item
I think everyones were switched because I got l and ordered ll. Also my
samples were not what I picked.
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RE: Wrong Item
Also in a separate order I received today, none of the samples were
included in my box.
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Some customers more important than others?
So I guess since Sephora sent out the wrong boxes I won't get either
that I ordered. I think it's ridiculous it took 4 days to determine that
and the rest of my order was processed several days ago. I...
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Rouge Sale
hi there, some of my friends have received their discount info in the
mail already. I’m just wondering what to do if I don’t receive mine? Any
help would be appreciated thank you!
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Re: Rouge Sale
Hello! You please take a look at the Rouge: The Gifting Starts Now
thread here >
https://community.sephora.com/t5/Rouge/Rouge-The-Gifting-Starts-Now/m-p/3419315/highlight/false#M59199
Emails regarding...
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Shipping
I received my package today, but I did not receive all the items I
ordered. I ordered 5 items but only received 2 items.
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Return
Order number: ---------- I ordered this online and paid with my paypal
account. I return one of the items (fenty foundation) through the mail
in order to receive my paypal credit. It has been several ...
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Re: Return
Hi @dcuriel10, I apologize for the delay in our response! Upon review, I
see that a Beauty Advisor was able to assist yesterday. Additionally, I
wanted to let you know that I removed the order number ...
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VIB Intro Packet
Hi, I made VIB two purchases ago. However, my intro packet did not come
with my purchase. I went into the store last week and made another
purchase so I could get my packet, but the store was all out....
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Re: VIB Intro Packet
Hi @ShaeDay, Congratulations on reaching VIB status! I'll be happy to
assist with this and will send you a private message with more
information shortly. Thank you for your patience! - Laurie
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Unsuccessfull authorization
Hi I have been trying to place an order since last 3 days and it keeps
showing the error of unsuccessful authorization. pkease help.
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Re: Unsuccessfull authorization
Same happening to me. And no one helping. Guess they don't wanna earn
money.Sarchina wrote:Hi I have been trying to place an order since last
3 days and it keeps showing the error of unsuccessful authorization.
pkease help.
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Re: Unsuccessfull authorization
Hi @Anonymous, Sorry to hear this! I'll send you a private message
shortly to assist. - Laurie
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Missing Beauty Insider Points
Two days ago I bought my first item at sephora and got a beauty insider
card. The lady at the counter and my receipt both showed I had earned
points but when I went online there were no points. If someone could
help me that would be great.
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Re: Missing Beauty Insider Points
Hi @Anonymous, Hi there! It sounds like you might have 2 accounts that
need to be linked. I'll take a few minutes to review your account and
will send you a PM to assist shortly 🙂 - Laurie
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Re: Missing Beauty Insider Points
Hi, I think I have a similar issue. The points show up in store when I
give them my phone number but it says i have zero points on the
app/online. Can you please help me out? Thanks!
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Re: Missing Beauty Insider Points
Hi @Anonymous, I can absolutely help with this! I'll send you a private
message requesting your registered email address and Beauty Insider card
number. Please check your inbox at your earliest convenience 🙂 - Laurie
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Poor customer experience, embarrassing service standards!
I sent in an email 2 weeks ago to inform the customer service team at
Sephora of the horrific treatment I received at your Sephora store in
Fairview Mall, Toronto, Ontario but have no had a response. ...
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Re: Poor customer experience, embarrassing service standards!
Hi @ShaunaC78, I'm so sorry to hear that you have not yet received a
reply regarding your in-store experience! I'm happy to assist with
filing a formal store complaint on your behalf. I'll send you a ...
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Great customer service
I just spoke to Brianna and she provided exceptional service. I really
feel that she went above and beyond when helping me with my issue, but
I’m afraid that I may have hit the wrong button on the sur...
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Order
I ordered my makeup Saturday and it's now Monday and it's still in
progress I was wondering if it could still be here by Thursday because
that's when I really need it
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Re: Order
Hi @Anonymous, I'm happy to assist with this! I'll take a look at the
recent order and will send you a private message shortly. - Laurie
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Cancelled Order But not out of stock
Sephora cancelled my order saying one of the items was out of stock. I
checked online and none of the items were out of stock? I can't re-order
because I used a 20% off friends and family discount code for that
purchase. Help.
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Sample bag cancelled
This is concerning order #7636630432. I am very disappointed that the
sample bag was cancelled from my order. The main reason that I ordered
the product was for the sample bag and my order took longer...
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