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200,893 Posts
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Re: Rewards Bazaar Redemption Problemsn
It really must be limited stock when As a working executive I don’t have
the luxury of accessing the site during the limited time allotted. Do
not see advantage of being a high level purchaser when it...
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Product not carried/items not showing up
I went to check out this morning with a few items I had put into my
basket last night - to my surprise, several items were missing, two were
out of stock. The out of stock I understand, so I went in t...
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Re: Product not carried/items not showing up
I've noticed during other sales that it seems like some stock is held
for the weekend. Don't loose heart, it may become available tonight or
tomorrow am!
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Re: Product not carried/items not showing up
I had the same thing happen too! I was thinking are there another 100000
people who also want the Farmacy Honey Drop moisturizer set?
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Re: Product not carried/items not showing up
Hey @redsparrow. The items may be out of stock and the product page was
removed. If you need additional clarity you can send me a private
message with the items in question or call us at 1-877-SEPHORA. xo,
Jamila
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Order Number
I don't understand why you don't ship to APO addresses when there are
special deals like 20% off? I just called customer service and they told
me my order number was cancelled because they don't ship ...
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Unable to use Rouge promo code with ROUGE status
I have ROUGE status and received an email about this weekend sale event.
However, I cannot use the 20FORROUGE code when checkout. Anybody knows
why?
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1 Reply
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Re: Unable to use Rouge promo code with ROUGE status
So sorry @qwe20177. You should be able to use your promo code now. If
you are still experiencing difficulty, please contact us at
1-877-SEPHORA or send me a message. xo, Jamila
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Can not modify an order within 5 hours I placed it?
I posted an order around 5AM EST today, and realized I forgot to add the
20% off code. However when I call Sephora Support 10AM within the same
day, I've been informed I cannot change my order and I'v...
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Re: Can not modify an order within 5 hours I placed it?
Hi there @Rpppppppppp. Are you referring to the Holiday Bonus promo? The
code can be used multiple times if you forgot to apply it today. xo,
Jamila
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can I return a product without its original packaging and receipt?
Hi I bought the subculture palette a month ago thinking I was gonna like
it so I threw away the package that it comes with but after trying it
out I have come to conclusion that I don't like this pale...
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Re: can I return a product without its original packaging and receipt?
Hi @Unknownfish. I recommend contacting the store directly. If you
provide your Beauty Insider information that will help as well with your
return options. To review our returns and exchange policy, click here:
http://seph.me/2wMAkMn. xo, Jamila
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Item out of stock after order placed
HiI placed an order and I found three of them is "out of stock" after my
order was placed.Does this mean my whole order cancel now or that I will
just have to wait longer?Thank you.
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Re: Item out of stock after order placed
I think it depends on what's OOS. If its an actual product, the whole
order will probably be cancelled. For one of my orders, my deluxe sample
was OOS and they just send everything else in the cart. Best of luck!
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Re: Item out of stock after order placed
Hi @Anonymous + @BeautyPlans. When you see an item is out of stock after
you have successfully placed your order, do not worry. What you see is
the current inventory, in case you are interested in ord...
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Shipping problems?
I ordered a few things online a few weeks ago. I received a notification
that my package was delivered. Sadly it wasn’t. I reordered it and the
same thing happened again. Is there a problem with the shipping company?
I needed those things.
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Re: Shipping problems?
Oh no @kim249. I'm happy to look into this for you. I'll send you a
private message. xo, Jamila
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Will the hourglass holiday palette be restocked?
I had them in my cart but sold out before I could check out. Will it be
restocked?
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RE: Will the hourglass holiday palette be restocked?
The larger holiday palette? It’s showing as in stock! 🙂
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Re: Gift cards?
@Anonymous you can use 2 gift cards online per order. if you would like
to use more you'll need to place an order on the phone or go to your
local sephora.
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RE: Re: Gift cards?
Bummer. I just spent 40 minutes on the phone and they could help me. I
have five that I wanted to place on a big order.
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VIB Winter Sale 2017
Hello, i am a rouge member however i live in the UK, can i still use the
20% discount code on the website and have it delivered to the UK?
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Re: VIB Winter Sale 2017
Hi there @Anonymous, Unfortunately the Holiday Promo is only available
for our US and Canadian clients. xo, Jamila
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Re: VIB Winter Sale 2017
In this case it is totally a waste to join the beauty insider to be a
VIB or Rouge at all.... I am VERY disappointed as I am also a UK
customer and I just became a VIB by paying a lot of extra taxes a...
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VIB Rouge $20 off
Hi I'm trying to use the 20 percent off coupon I got in the mail and the
sale is supposed to be happening now (November 3-6) but it says it
expired.
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Re: VIB Rouge $20 off
I'm rouge however I don't even receive any 20% code by email and mail.
That is weird this year.
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RE: VIB Rouge $20 off
Same! I called yesterday and they said 12 am EST 11/3. I’m so annoyed, I
keep trying and it keeps saying it’s expired. 😩
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Re: RE: VIB Rouge $20 off
@mbbenoit1207Sephora runs on Pacific time. It won't work until midnight
Pacific at the earliest, which is 3am Eastern. And the way sephora runs
lately, it going live at that time isn't really a guarantee...
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Re: RE: VIB Rouge $20 off
I understand that they run on PST, I am just saying that I specifically
called the Rouge line yesterday (11/2) and the rep told me midnight EST,
despite them running on PST. So either the site isn’t w...
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Re: RE: VIB Rouge $20 off
@mbbenoit1207You were given false information. If you got the email, the
fine print clearly says Midnight Pacific.
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Re: RE: VIB Rouge $20 off
He lied! Guess I am stayed up for at least another hour. You’re correct.
Time for me to learn to read the fine print. Thank you for helping me!
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RE: VIB Rouge $20 off
I called customer service yesterday and he told me 1 am eastern standard
time.
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