Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

cancel
Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support
Anonymous Insider

Missing Beauty Insider Points

Two days ago I bought my first item at sephora and got a beauty insider card. The lady at the counter and my receipt both showed I had earned points but when I went online there were no points. If someone could help me that would be great. 

Re: Missing Beauty Insider Points

Hi @Anonymous,

 

Hi there! It sounds like you might have 2 accounts that need to be linked. I'll take a few minutes to review your account and will send you a PM to assist shortly 🙂 

 

- Laurie

Anonymous Insider

Re: Missing Beauty Insider Points

Hi, I think I have a similar issue. The points show up in store when I give them my phone number but it says i have zero points on the app/online. Can you please help me out?

 

Thanks!

Re: Missing Beauty Insider Points

Hi @Anonymous,

 

I can absolutely help with this! I'll send you a private message requesting your registered email address and Beauty Insider card number. Please check your inbox at your earliest convenience 🙂

 

- Laurie

Conversation Stats
  • 3 replies
  • 429 views
  • 1 Hearts Given
  • 3 Contributors
testing