Wrong Item

[kscott14]

I ordered the Play limited edition #1 and every order confirmation I received said #1, however I was disappointed to find box #2 arrived today. I know they are sold out now, however the company never informed me that my box was changing. I have attached a screen shot of my confirmation that says shipped and includes my order number, as well as a picture of the box I received. Is there a way the correct box can be shipped? Will these be back in stock so that this can be fixed?

[LaurieBT]

Hi @kscott14,

I'm sorry to hear this! I'll send you a private message to assist. Additionally, I went ahead and removed the screenshot from your original post as it contained your order and tracking number. Thanks for understanding! 🙂

- Laurie

[kjudisch]

I think everyones were switched because I got l and ordered ll. Also my samples were not what I picked.

[kscott14]

Also in a separate order I received today, none of the samples were included in my box.