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200,602 Posts
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Return with no receipt
Hi!I recently bought a foundation using a gift card and was color
matched by an employee and the colour is way too light for my
preference. I don't have the receipt (hopefully I can find the original
...
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Re: Return with no receipt
Hi @ZaeK98 I'd recommend checking with your store directly for more
information> https://www.sephora.com/store-locations-events
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Re: Return with no receipt
@ZaeK98 If you purchase with your beauty insider, the store can check
your purchase history and the item should be listed. From Sephora Return
& Exchange"Returns without a receipt or that cannot other...
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ordered on Saturday
please look at my order i made saturday. it says its still in progress
and it is now wednesday!
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Re: ordered on Saturday
Hi Bella061401, I'm so sorry for the wait! We are are currently
experiencing delays due to high volume. Our distribution centers are
working hard to ship the orders as quickly as possible and we appreciate
your patience.
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Change my username?
Hello, it is possible to change my community username? I chose an
arbitrary username when I first started browsing the groups, and I am
not fond of it.
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Re: Change my username?
Hi @momo222 Sorry! At this time, we aren't able to modify your username.
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Order Not Yet Shipped
Hello --- My order, which I placed on November 3, is still in progress.
One item shipped but nothing else has. I also paid for expedited 1 day
shipping.
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Re: Order Not Yet Shipped
Hi @melaniem817 I'm sorry to hear that your expedited order was delayed.
I will look into this for you and send you a message with more
information.
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Re: Order Not Yet Shipped
There is a disclaimer at the bottom of the checkout page that warns of
the processing time due to the sale. I would give it some time.
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Re: Order Not Yet Shipped
@gonerogueThe disclaimer states "2 Day, 1 Day and Flash shipping will
not be affected". The OP is Rouge (so Flash) and paid for expedited (so
1 Day)...according to the disclaimer, it shouldn't be affe...
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RE: Re: Order Not Yet Shipped
I’m sure a mod will pop in as well soon! When you look at the actual
flash shipping terms it says 2 days from shipment not two days from
purchase. So my understanding was it will still arrive in 2 day...
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Re: Order Not Yet Shipped
Oh yes you’re right, I missed the expedited part of the post! @RGbrown
Maybe a mod can help?
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Re: Order Not Yet Shipped
@gonerogueI'm sure a mod will pop in (eventually) since this post is
already in CS. Not that anyone can tell the OP anything definitive or
actually get the package shipped...that'll happen whenever the warehouse
gets to it, sadly 😞
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Drunk Elephant The Trunk Restock?
Is there any way to find out if Sephora will restock the Drunk Elephant
The Trunk? and will it be restocked in time for VIB sale?ThanksC
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Re: Drunk Elephant The Trunk Restock?
Hi @Anonymous Sorry! At this time, we do not have a restock date.
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Order still hasn't shipped
I placed my order on Sunday, November 5, and it said it would ship in
1-3 days and be here by Friday. I've been checking on the website with
the tracking information I received in an email but it says...
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Re: Order still hasn't shipped
Hi @Anonymous @HingW, I’m so sorry for the delay. Due to the high volume
of orders during our Holiday Bonus Promotion, we are currently
experiencing delays on all of our orders. At this time we do not...
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RE: Order still hasn't shipped
I placed my order on 4th, but its status still shows in progress.....😭
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20% question...
is the 20% for every individual item bought or it's the total for all
items bought?
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Re: 20% question...
Hi @Anonymous, For our Holiday Bonus Promotion, you're able to receive
the discount code on all of your items except for exclusions. For more
information regarding this promotion, please visit > https...
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My orders are still in progress ??!!!
I made orders last Saturday, Nov.4. And still in progress, why I have to
wait for these long time? I didn't met this before, please give me a
reply.
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Re: My orders are still in progress ??!!!
Hi @Anonymous, I apologize for the delay! I'm going to send you a
private message to better assist. 🙂 Best Regards, ❤️ Raquel
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Re: My orders are still in progress ??!!!
It's probably due to the high volume of orders as of late. It's strange
because my second order for items out of stock came faster than my first
one.
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Re: My orders are still in progress ??!!!
2017 VIBR sale is really weird. I made 5orders only the 1st one shipped.
And one of my order 'Unsuccessful Authorization' but I didn't receive
any email to notify me. 2016 VIBR sale I made 11orders, s...
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Trouble linking VIB card to account
Hi there, I am currently having trouble linking my VIB card to my
account online, can I please get some help 🙂
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Re: Trouble linking VIB card to account
Hi wwykaren, I'll be glad to assist in linking up your accounts!
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Re: Trouble linking VIB card to account
Hi @Anonymous, I'll be sending you a private message shortly to assist.
🙂 Best Regards, ❤️ Raquel
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Re: points
Hi @xiao22015, @concreteroads is correct! Your points only expire if
your account is completely inactive for 18 months. If you make a
purchase, redeem points or your birthday gift once every 18 months...
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Re: points
No, your reward points will stay with your account unless you have zero
activity for 18 months, after which they expire. Only your money spent
total (which determines whether you qualify for VIB or Rouge each year)
resets with the new year.
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November 4 order still not shipped
I placed an order early in the morning on November 4th for the rouge
sale and it still hasn't shipped. It's well passed the 2-4 shipping
delay as it's now been an entire week and still no shipment. It...
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RE: November 4 order still not shipped
If the charge on your card went through (not just pending) than you are
good. I paced my order on November 3D around 5AM. Pretty big order too.
I finally got a message that it was shipped last night. ...
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Can I still get an exchange if I don't like the eyeshadow pallet that i purchased awhile ago?
Does anyone know if I can still do exchange from previous purchase? I
rather get a store credit for something I would use instead of wasting
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Re: Can I still get an exchange if I don't like the eyeshadow pallet that i purchased awhile ago?
Hi @Youngvv, When you return your item after 60 days of purchase date,
we offer store credit in the form of a Sephora merchandise credit.
Please click here to view our full return policy: https://www....
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RE: Re: Can I still get an exchange if I don't like the eyeshadow pallet that i purchased awhile ago?
Hi, Megan Thank you for the reply! I forgot to mention that if I used
the products a few times already, I can still get an exchange or store
credit?
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order failed and points lost
I tried to place an order but didnt succeed. however, i lost the points
for the merchandise i tried to redeem with my points. will i be able to
get it back? or does it mean my order was actually placed already?
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Re: order failed and points lost
Hi @Anonymous, I will send you a private message to provide further
assistance. Thanks! Regards, Penelope
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