Order Not Yet Shipped

[melaniem817]

Hello --- My order, which I placed on November 3, is still in progress.  One item shipped but nothing else has.  I also paid for expedited 1 day shipping.   

[keelybt]

Hi @melaniem817 I'm sorry to hear that your expedited order was delayed. I will look into this for you and send you a message with more information.

[gonerogue]

There is a disclaimer at the bottom of the checkout page that warns of the processing time due to the sale. I would give it some time.

[RGbrown]

@gonerogue

The disclaimer states "2 Day, 1 Day and Flash shipping will not be affected". The OP is Rouge (so Flash) and paid for expedited (so 1 Day)...according to the disclaimer, it shouldn't be affected.

While we know that's not *really* true, posting the disclaimer kinda refutes the message you are trying to convey lol.

I wish Sephora would filter out the CS messages again. 😕 

[Kim888]

I’m sure a mod will pop in as well soon! When you look at the actual flash shipping terms it says 2 days from shipment not two days from purchase. So my understanding was it will still arrive in 2 days once you get the tracking number. But it can still take time to process and that processing time will be delayed by 3-4 days.

[gonerogue]

Oh yes you’re right, I missed the expedited part of the post! @RGbrown Maybe a mod can help?

[RGbrown]

@gonerogue

I'm sure a mod will pop in (eventually) since this post is already in CS. Not that anyone can tell the OP anything definitive or actually get the package shipped...that'll happen whenever the warehouse gets to it, sadly 😞