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198,919 Posts
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Re: why was I charged 2.times for this month
Hi @Anonymous, We are aware of this issue and your duplicate Play! order
will be canceled by tomorrow. You will receive an email with the order
cancellation and refund details within the next 5 busine...
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UNSUCESSFUL AUTHORIZATION
Hi I purchased my order and it now shows Unsuccessful authorization - I
am from Australia, purchased of the US website and paid via PayPal.
Money has been taken out. I am also a VIB rouge member. What does this
mean??? Please asssit
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Re: UNSUCESSFUL AUTHORIZATION
Hi @Anonymous, I'm very sorry to hear this! Please note that Sephora
does not charge for orders until they are shipped. It sounds like you're
seeing a pending authorization, and this will fall off aut...
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Re: UNSUCESSFUL AUTHORIZATION
Hi thank you for getting back to me. I should mention I am from
Australia, shipped on USA website and sent it to a USA address. Paid
with PayPal .I require my order to be sent to the said address by the
6th November. Also as I am a VIB rouge member,
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got charged twice?
Sephora charged me twice for an order. That is weird. I don't know why
but this shouldnt happen in the first place..
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Re: got charged twice?
I got an email that the November Play box was charged to my account
twice but that they would fix it right away. Could be the same thing
happening to you? Do you receive Play! boxes? no matter what they'll fix
the error.
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Re: got charged twice?
Hi @Anonymous, I'm sorry to hear that. I will send you a PM now to get
more information.
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retroactive vib sale discount
I went on a skincare shopping spree yesterday, and I asked the
specialist when the sale is going to be and he said it will be sometime
in the next two weeks. When I said, maybe I should wait for the s...
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Re: retroactive vib sale discount
Hi @Erikadumandan, We apologize for any confusion, we are not able to
retroactively apply a promotion or discount to a previous purchase.
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Holiday Sample Bag EMAIL
I received the Holiday Sample Bag Email; but there is no content. I have
been trying to open it for about 2 hours now. Any suggestions? Can it
please be resent to me? Thanks!👄
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Re: Holiday Sample Bag EMAIL
Hi @lja7, I'm happy to hear you were able to locate the email! At this
time community members are not able to remove their own posts. If you
need to remove a post in the future, please reach out to a MOD for
assistance.
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Re: Holiday Sample Bag EMAIL
Thank you @ZannaBT, I appreciate your reply. I do have another question,
so embarrassing lol; but what's a DM? The only thing I could think of
isDirect Message. Thanks again for your time.👄ZannaBT wr...
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I reset my phone and the email has loaded now. I tried to...
I reset my phone and the email has loaded now. I tried to delete my
question, but I couldn't. Does anyone know How? Thx!👄
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Re: November's play box
Just got this email, they'll fix it asap.Greetings from Sephora- We
thank you for being a loyal subscriber to our monthly Play! subscription
box. Today, due to a technical error, we duplicated your su...
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“Read more” option not working?
I’ve been having this problem for a couple of weeks now where the “read
more” feature isn’t working on any forum posts in the app. I tap “read
more” over and over and it just doesn’t respond so I can’...
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Re: “Read more” option not working?
Hi @Ellenvb we are working on it! This is a bug and we won't be able to
get it fixed until January due to technical limitations. Just know we
are working on getting this fixed!
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RE: “Read more” option not working?
I’ve been having this problem too. I use the last update of the app on
my iPhone. The only way I can read full posts is by using the desktop
version of the Sephora website, but then I’d miss out on app exclusives.
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Re: “Read more” option not working?
Ellenvb wrote:I’ve been having this problem for a couple of weeks now
where the “read more” feature isn’t working on any forum posts in the
app. Mine doesn't work either.....did you get a response?
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RE: Re: “Read more” option not working?
Nope haven’t gotten a response from customer support, maybe I’ll send
them an email or something or just wait for an app update where they fix
the issue! 😞
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In Progress since 10/20?
Hi! So I placed an order on October 20th and it never shipped?? It's now
November 1st and I've emailed customer service twice with no change. Is
there any reason that my order hasn't shipped after two...
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Re: In Progress since 10/20?
Hi @ReaganMcBride, I'm so sorry to hear your order hasn't shipped out
yet. I am going to send you a PM now with more information. Thanks!
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VIB monthly gift code
I got the code for a gift for Beauty Insiders but I didn’t get one for
VIB members. Is it the same gift or is someone able to give the code for
VIB? Thanks!
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Re: VIB monthly gift code
Hi @bakeamuffin, The VIB and Rouge monthly gifts are redeemable with a
promotion code sent via email and are only available to VIB and Rouge
clients! They are not the same as the promotion codes avail...
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RE: Re: VIB monthly gift code
Okay thanks! When are those sent out? I get The Beauty inside promos but
haven’t gotten any promo or gift codes for VIB
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Re: VIB monthly gift code
@bakeamuffin there is no specific gwp code for VIB, only Rouge. When
email send out saying code valid for BI, they were meant for all BI
memebers.
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RE: Re: VIB monthly gift code
That makes sense! I just don’t understand why in the rewards chart it
says VIB members get monthly gifts. Are the Rouge Gift Codes emailed on
the first of each month? Just curious 🙂
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Re: Issue with an order
Hi @Nicky357, I'm so sorry about this! I'll send you a private message
requesting your order number so I can assist further. Regards, Laurie
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So just to make things clear, at the end of the year we are losing our status and starting from zero in the Sephora program?
I recently started buying makeup at Sephora and reached VIB status but I
just noticed that it said I would only be VIB till the last day of the
year. Would I start from zero on January 1st? And if I r...
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Re: So just to make things clear, at the end of the year we are losing our status and starting from zero in the Sephora program?
Hi @vikkiferrana, @Titian06 is correct! Your status is good for the
calendar year in which you qualified as well as the following full
calendar year. You will need to spend $350 in 2018 to reach VIB s...
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Re: So just to make things clear, at the end of the year we are losing our status and starting from zero in the Sephora program?
@vikkiferrana - You should be VIB until Dec. 31, 2018. Your status is
good for one year plus the remainder of the year in which you earned
your status. On Jan. 1, 2018, you start at $0.00 in your pursuit of VIB
or Rouge for 2019.
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help with online order!
Yesterday I had tried placing an order online. I used a $30 gift card
and put the remaining balance on my debit card which was for $41.26.
When I went to finalize my order I received an error message ...
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Re: help with online order!
Hi @scullynuge, I'm so sorry to hear this! I'll take a few minutes to
review your recent order and will send you a private message with more
information shortly. - Laurie
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