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198,946 Posts
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Re: My account is supposed to be at VIb status and it's not....
Thank you for responding. I thought posting in the customer service
group was contacting customer service. I'll try the chat.
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Re: My account is supposed to be at VIb status and it's not....
@BlueberryMay posting in the customer service group does connect you to
customer service but there are tons of posts and the response from a mod
may not be immediate so calling customer service is jus...
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Re: My account is supposed to be at VIb status and it's not....
The live chat connects you with other Sephora customers, as well. In
order to reach customer service, you need to call.
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Re: My account is supposed to be at VIb status and it's not....
I noticed it says that right in the corner after I posted ahaha air head
moment.
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Re: My account is supposed to be at VIb status and it's not....
Hi @BlueberryMay. Let us know if you still need assistance. xo, jamila
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Re: My account is supposed to be at VIb status and it's not....
I called customer service and everything was sorted out better than I
could have asked for, the gentleman was very helpful.
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Can someone help me to connect my online account and store sephora card?
Hi ladies! I want to connect my online account and the store card.
Anyone know how to do it?? Thanks!
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wrong address
I just ordered online and noticed that the address was set as my
previous work place.Its status is still in pending so could you modify
the address?
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Product Availability
Will the Hourglass Holiday limited palette Ambient Volume 3 Palette ever
come back in stock during the sale?
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Received empty package, reorder still pending
I placed on order 10/27, received the package on 11/3. The box was
completely empty! I called customer service that night and they
reprocessed the order in which I requested it to expedited. Was told ...
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Re: Received empty package, reorder still pending
Hi @Jp77. So sorry about this! We're experiencing a high volume of
orders due to the Holiday Bonus promo. If you still haven't received
your order, you should receive tracking information this week. xo,
jamila
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I'm also having a similar problem! They combined my two o...
I'm also having a similar problem! They combined my two orders in one
parcel and forgot to pack one of the items. I also called customer
service and was told that they'd ship out the missing product s...
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Re: Received empty package, reorder still pending
Hi @Jp77, I apologize for the delay! I'm going to send you a PM now so I
can look into this for you. Thanks!
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Re: Received empty package, reorder still pending
I’ve actually had an egregious number of missing items from packages. I
called, and the solution that I was given- “Sephora will no longer ship
to your address. You may use an alternate address, or yo...
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Re: Received empty package, reorder still pending
@ClassicallyFab, so sorry to hear about your experience. I'll send you a
message to follow up. xo, jamila
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payment error
there's a charge to my credit card that I don't recognize. I didn't
order anything from Sephora on that day so I'm not sure how this
happened. could you please help?
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Re: payment error
Hi there @michkmich. So sorry about this. I will send you a message to
follow up. xo, jamila
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likes disappeared?
I just noticed that all the likes I have on my gallery looks have
disappeared. has this happened to anyone else???
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Re: Beauty Insider Points
Hi @Saba3. So sorry about this. I'll send you a message to assist. xo,
jamila
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All my makeup got lost in a flight😭
Is there anyway to get any like help so I don’t have to break the bank
on getting all my favorite products again?
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RE: All my makeup got lost in a flight😭
This might or might not help, but Sephora has a 20% discount on
everything that the store and online has to offer. Buy all of your
favorite makeup and get 20% off your whole order. Sephora for the mor...
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Is Tax charged based on billing address or shipping address?
Hi, wanted to check if tax by Sephora is charged based on shipping
address or billing address? Thanks.
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Re: Is Tax charged based on billing address or shipping address?
Hi @naturalooks15, @Kim888 is right - the tax is determined by your
Shipping Address provided. Hope this helps! Bisous, Sian
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Re: Is Tax charged based on billing address or shipping address?
@naturalooks15 It's based on shipping address
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Do I need to return free sample when I return my purchase ?
I purchased Dior lipstick last week, and I got a free trial size.
However, right now I have 20% off, I want to pre-purchase again the this
lipstick. But the Dior lipstick already out of stock. So I ne...
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Re: Do I need to return free sample when I return my purchase ?
Hi @Kelly9999, You do not need to return the sample when making your
return. You may keep the deluxe sized lipstick you received for free.
Thanks! Best Wishes, Janean
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VIB Status not Reflected on Online Account
Hi! Last November, I was upgraded to VIB status in-store and received a
new card. However, the points for that purchase, and the updated status,
are not currently reflected in my online account. On th...
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Re: VIB Status not Reflected on Online Account
Hi @GabyEE, I will send you a private message so that I can help with
this. Best Wishes, Janean
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Umm.. Where are my packages?
So, I placed a couple of orders last week during the first weekend of
the VIB Rouge Holiday event. While checking out my cart, it said that we
can expect a shipping delay due to heavy volume, but FLAS...
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RE: Umm.. Where are my packages?
The 20% off sale said that the shipping could be slow due to high
demand!
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Re: RE: Umm.. Where are my packages?
As rouge members, we have flash 2 day shipping and it specifically
states that flash shipping will not be affected.
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Re: Umm.. Where are my packages?
My first order that I placed during the sale shipped really quickly, but
then the next one that I placed on the 6th did not ship until yesterday
(the 11th). It won't arrive until the 14th. I sent cust...
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Re: Umm.. Where are my packages?
My order from the 6th is still 'in progress' too. I'm a little concerned
bc one of the things I ordered is now out of stock. I hope I'll actually
still get my order. I guess they're slammed with order...
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Play points
I rarely go into my local store as they often do not carry the products
I want. As a result, my play points from September and October have not
been added. Can this be added to my account?
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Re: Play points
Hi @KireiKirei, I will send you a private message in regards to this.
Thanks! Best Wishes, Janean
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Order placed on the 3rd still in progress
Hi this is my 2nd post for the same question. My first order placed on
11/3 is still in progress and both products were in stock when I ordered
them. Can you please check the status?!
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Re: Order placed on the 3rd still in progress
Hi @Dannibannai, I am very sorry for the delay. I will send you a
private message with more information. Thank you. Best Wishes, Janean
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