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200,527 Posts
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Re: Beauty Insider 15% not working
Hi Ginny60, Sorry to hear you were having trouble placing your order. If
you were unable to place the order, please send me a PM with more
details about the error message you were receiving so I can look into it
further. Thank you, Sian
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Sephora vs Ulta Shipping and Delays
Placed an order early morning on the 16th. I understand that shipping
delays are a thing and I'm not throwing a temper tantrum and demanding
for MY THINGS to be SHIPPED before OTHER PEOPLE'S THINGS [/...
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Pat McGrath release date
when is the Pat McGrath liquilust with the gloss going to be released?
Thank you!
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Long Order Processing
Anyone else having an issue with really long order processing delay? My
order has been "Processing" for over a week now. I expected a few days
days delay for holiday season--maybe 3/4 days. I even ordered before the
discount time on purpose!
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Re: Long Order Processing
Yes, I am too. I placed my order during the sale and it's still
processing. My friends order placed after mine have shipped! I assume
it's due to what I ordered but it's concerning....
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Re: Long Order Processing
Hi @nanonan and @blahdianeee, I am so sorry to hear this! We are
experiencing shipping delays due to high volume. If your are still
experiencing issues your orders please send me a PM or you can call ...
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Pat McGrath Mattetrance in Flesh 3
Will this be restocked? Also will the Pat McGrath Permagel Lip Pencil in
Major Red be restocked?
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Re: Pat McGrath Mattetrance in Flesh 3
Hi @uwsbeautyjunkie, We do not have any information on when these items
will be back in stock however, you can always sign up for email
notifications for when the item is back in stock on the product page
here> http://seph.me/2zKNJ8T Best, Zakiya
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Lasership
Although I prefer shopping in store, I have made several online orders
for the years and have never had any issues. This new courier is
absolutely horrible. As a customer who has spent hundreds of dol...
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Re: Lasership
I agree. It seems I have had $200 worth of merchandise, which I waited
NINE DAYS to have shipped at all, stolen by a LaserShip driver. Says
delivered, nothing here. LaserShip is completely unhelpful a...
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Re: Lasership
Exactly! I just called for the third time and they said they will "re
attempt" delivery on FRIDAY. It was supposed to be coming in on Monday!
Whats worse is that I live only half an hour from the ware...
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Lost Package
I had 2 orders placed and I received an email last night Nov14 and said
that my orders were delivered behind the gate. However, I could not find
any package... What should I do
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Re: Lost Package
this exact thing just happened to me for Nov 14 also! Is there a glitch
I also need help
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Re: Lost Package
Hi @Ang2424 and @Anonymous, I am so sorry to hear this! I will send both
of you a PM to further assist you with this. Best, Zakiya
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cancel three times because of unsuccessful authorization
hi, i'm vib rouge member...n i'm really upset because my order is
canceled three times because of unsuccessful authorization. All of
order, I put my own house address and right credit card number. But...
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RE: cancel three times because of unsuccessful authorization
I spent well over 2k on 3 orders, they cancelled my first 1.3k order. I
am so pissed, i’m calling them right now
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my order
it’s been 8 business days and my package hasn’t been delivered this
really sad and I just want my package
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RE: my order
I’m waiting on mine too! Ordered it back on the 10th and still says in
progress and all the items that I ordered are no longer in
stock...annoyed!
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Order cancelled: unsuccessful authorization
I placed an order on Nov 11th and on Nov 17th, without an e-mail
notification, my order was cancelled due to "Unsuccessful
Authorization". I have used the same credit card for previous purchases
and a...
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RE: Order cancelled: unsuccessful authorization
I’m trying to call them. Same thing happened to me
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Re: Order cancelled: unsuccessful authorization
Ugh! I have the same issue with 2 orders placed during the VIB sale.
Both were canceled after a week of being placed and without any
notifications. I've emailed customer service 3 times and still no
response from them
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Item out of stock after order placed
Hi, I placed an order several days ago and it was partially shipped, but
some of those items are out of stock now, and they are still in
progress. But I found that there's an increase of balance in my...
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Re: Item out of stock after order placed
Hi @Zhixuan, I am sorry to hear this! I will send you a PM so that I can
further assist you! Best, Zakiya
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DELIVERED PACKAGE NEVER DELIVERED!!
I ordered a huge order that states it was delivered but was never
actually delivered to me, I never received it! It was a huge order with
all my Christmas gifts and I spent so much to take advantage o...
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Re: DELIVERED PACKAGE NEVER DELIVERED!!
Hello @Ang2424, Sorry to see this. We will PM you shortly. -Richard
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Help! Missing 2 items from order.
Hi. I just received my online order and Im missing two items. How do I
resolve this? I just literally opened it. Help. Do I need to go to a
Sephora store?
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Re: Help! Missing 2 items from order.
Hello @Osantos1979, So sorry to see this. I will PM you shortly! Best,
Richard
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Received wrong order - meant for someone else
I received a package today from Sephora addressed to me but the items
and invoice belong to someone in CA. I placed this order to have items
for vacation next week and now I will not have what I need ...
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Re: Received wrong order - meant for someone else
Hello @Malmal83, We're so sorry to see this. If you are still
experiencing issues with this order, please send me a PM and I'd be
happy to assist.
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Debit Card Being Charged But Sephora says "Payment error"
Debit Card Being Charged But Sephora says "Payment error - your payment
could not be processed"??
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Re: Debit Card Being Charged But Sephora says "Payment error"
Hello @Anonymous, So sorry to see this. If you are still experiencing
issues, please send me a PM and I'd be happy to assist! Best, Richard
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Order in progress
I placed an order on the 10th and it still shows "in progress" I know it
says expect a 2-4 delay, but its been 6 days and nothing. Will the
samples I picked/ the 250 reward be all gone and not be avai...
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Canceled Order
why does Sephora keep canceling my order and sending me the below
message.?I keep emailing customer service but they don't reply back.This
is the message I receive: For your own security and protectio...
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shipping/order issues
I received my order yesterday from the sale and only got some of my
items. When I got my email it’s stating all of my items have shipped not
a partial shipment. I never had this issue before.
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JULIETTE HAS A GUN
Will the Juliet Has a Gun (NOT A PERFUME) Travel Spray ever be back in
stock? Do you know when? None of the stores carry this one, and it's
been out of stock online for months now. TIA👄
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Re: JULIETTE HAS A GUN
There is a gift set available that has it! Juliet Has a Gun Essential
Wardobe Gift Set. I just ordered it I think it was like $28. There are
three scents including that one. I'm very excited to try them! I hope
you see this in time to snag it too.
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I saw that but was wondering how small the item is? Is it...
I saw that but was wondering how small the item is? Is it a sample or
larger? Thx!👄
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