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i have placed a huge order of almost $600 on vib rouge sale(4th of November), but the order didn’t show up
The order didn’t process, neither it is showing up in my order history
or got any confirmation mail, really worried about it. No reply to
emails from sephora. Anyone faced this similar problem? Please help out.
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Continuously Receiving the Wrong Samples
Almost every single order that I've ever placed I've gotten samples that
I did not request. I understood that substitutes would be used if my
samples weren't available so I chalked it up to Sephora's ...
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RE: Continuously Receiving the Wrong Samples
Ditto to that. Very inconsistent sample inclusion. My recent order was
also without promised samples.
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RE: Continuously Receiving the Wrong Samples
I agree. I have yet to receive a sample I have requested. I am
frustrated to with the store, asking for samples there is a joke as
well.
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Re: Continuously Receiving the Wrong Samples
This happens to me every single order as well. Just stop offering the
option for us to select specific ones and just put in the option yes or
no do you want samples.
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Re: Continuously Receiving the Wrong Samples
Hi Shtacey, Sorry to hear about this experience. I will be PMing you
shortly. Bisous, Sian
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I didn't receive my VIB welcome kit?
I made an in store purchase today which qualified me for VIB status,
however, I was not given my welcome kit. Will it come shipped to me in
the mail?
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RE: I didn't receive my VIB welcome kit?
Usually if your in-store purchase qualifies you for VIB status, the
cashier should have given you. You could go in-store and ask for it.
They should be able to scan your card and see your newly upgrad...
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Favorites by sephora scouted
Hello girls, I have a question. I’m trying to buy the Favorites by
sephora (Scouted) but it’s not listed on the gifts section. I saw it
online last week but it’s not there anymore. Did they discontinued that
product? Can someone help me!!!Thanks!! ♥️
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Re: It's sold out.
Hi @yeilee, I sincerely apologize this item sold out! We currently do
not have any plans for restocking this item. We do currently have a lot
of other great Sephora Favorites sets available on our web...
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Ontrac is the worst
I placed a large order during the VIB Rouge sale. It was split into 2
shipments, one shipment was supposedly delivered today according to
their tracking. I was home all day and never received the pack...
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Hourglass foundation stick & primer duo
Yesterday I saw an hourglass foundation stick & primer duo for a marked
down value price. However, today it is gone. I screenshotted it, yet I
can't find it online regardless of what I search. Any help?
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Incorrect Samples Received
Not a huge deal but am very disappointed not even one of my requested
sample choices were sent as I was very much looking forwarding to trying
them. Instead I received a man’s cologne sample, and 2 di...
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Re: Incorrect Samples Received
Yes it is a regular thing now! I never get any of the samples I pick.
The worst thing though, is last year I redeemed my birthday gift (the
Tarte set if I recall correctly) and they sent me a mens jack black
shaving cream 😞
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Re: Incorrect Samples Received
Yep, that's a big problem now. I use to make decisions on ordering by
samples offered. Can't use that anymore--you won't get what you
selected.
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Re: Incorrect Samples Received
Yep, that's a big problem now. I use to make decisions on ordering by
samples offered. Can't use that anymore--you won't get what you
selected.
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RE: Incorrect Samples Received
Yes, it happens all the time.When they run out of samples that you have
requested they substitute other ones. I almost never get the samples I
asked for. Sometimes I’ll get one. Almost never will I ge...
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Rouge code not working
My rouge code does not work. I get a message that the code does not
exist! What do I do?! EDIT: Fixed it, I had a brain fart all day.
Thanks!
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More Than Disappointed with Customer Service
I placed an order with Sephora last Friday and received 3-day shipping
due to my VIB Rouge status. Yesterday I received an email stating that
only a small portion of my order was shipped, via UPS Grou...
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Re: More Than Disappointed with Customer Service
Hi @jackie26085, This sounds very frustrating and I'm genuinely sorry to
hear about your experience. I will be sending you a private message in
just a moment to help. All my best, Megan
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postal mail
I have been trying and trying to subscribe to postal mail and to delete
the address that isn’t my default but it’s not letting me do either of
those things and I’m on my laptop. Anyone else having this problem?
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Re: postal mail
Hi @LindsLo09, I'm so sorry for this error and will send you a PM in
just a moment to assist. All my best, Megan
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Sephora App Crashes EVERY TIME
Every single time I️ go into the sephora app and click a product or any
other link, my app crashes. My software on my new phone is up to date,
as well as the sephora app. I️ even checked the date it w...
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Re: Sephora App Crashes EVERY TIME
Mayranda wrote:Every single time I️ go into the sephora app and click a
product or any other link, my app crashes. My software on my new phone
is up to date, as well as the sephora app. I️ even checke...
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same thing happened to me twice now. my order disappeared...
same thing happened to me twice now. my order disappeared from my cart.
then when I placed an order I was charged twice. at least they have a
great return policy so now I have to wait to receive both ...
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Blocked account
Why is my account blocked right at the holiday time ?Why was it not done
if its general investigation on my returns?I haven’t even “return good”
the flash shipping shipped 4 days later so i did not ta...
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Re: Blocked account
Hi @Anonymous, I'm so sorry for the confusion surrounding the situation.
Please note that your account is not "blocked" and I will send you a
private message in just a moment to clarify. All my best, Megan
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package
if I signed up yesterday for the monthly subscription do I receive my
first package this month?
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Re: package
Hi @Anonymous, Your first PLAY! subscription box should arrive this
month in November! I hope you enjoy it. 🙂 If I can help you with
anything else, please send me a PM! All my best, Megan
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Haven't received the shipping and items yet.
Most of my friends have received some, but I'm not yet received the
placed order on 3rd. Dose anyone still like me?
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Re: Haven't received the shipping and items yet.
Hi @Emily8899, Sorry to hear that! Due to the promotion there is a delay
on some orders depending on the shipping method you chose. There is
messaging on the site and at checkout with more information...
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